In the aftermath of a house fire, I unexpectedly received a call from a Lawyer friend. It was miraculous. Nothing short. "I heard you had a house fire." He told me that he owns a lot of property and has dealt with many claims. "I encourage you to call POLICYHOLDERS ADJUSTING SERVICES," he said. "They will make sure your coverages are fulfilled. Having just been told , after many, many years of prompt premium payments, that my insurance company would not pay me for everything, I gave this serious thought. I considered how this would play out in terms of eventual resale. I made the call to Policyholders. Marc and Bev were able to hold my insurance company to the terms of the law and those of my homeowner's policy. The expertise and knowledge they brought to the table benefitted me to the tune of THOUSANDS of dollars more for structure and contents. Far more than I would have gotten on my own. In addition, I was relieved of having to speak to the insurance company adjustor, who had originally just offered to do a patch job on my house. Without Marc Gross and Beverly Cook, I would have been, as my Grandmother used to say, " left with yarn to replace my sweater." My most sincere Thanks to Policyholder's Adjusting Services. Expertise and consideration are their Hallmarks. read more

Ching Lee and Marc Gross were saviors when it came to negotiating our claim with our insurance company. They were very detailed, documenting our loss through the exacta-mate system, which paid dividends during the negotiation. Ching did a fantastic job throughout the entire process and successfully negotiated a much higher amount than they initially offered. Persistence and patience paid off! read more

In the aftermath of the July 2018 West Fire and our house burning, Policyholders Adjusting Services Marc Gross and Beverly Cook were recommended to us by an acquaintance who had been a previous client of theirs. We are sure glad we signed on with them to represent us and guide us through a mind-boggling process. Totally professional, knowledgeable, and caring Marc and Beverly led us through the whole process and helped us receive the largest possible amount from our insurance company to rebuild our structure and replace our belongings. Going it alone would have been a mistake, and we are blessed that Marc and Beverly took us on and represented us in this daunting recovery. We HIGHLY recommend Policyholders for any insurance recovery needs. Gary & Diane C. read more

Bev from Policyholders Adjusting Services is beyond phenomenal! She helped us with our fire damages claim with our pure interest as her goal. She did it seamlessly, very fast, and took away the stress from us dealing with the insurance company and contractors. Bev is very well respected in the claims and insurance industry - which makes everything easy and smooth as it can be. She does her job with passion and with her heart. She treated us as if she was caring for family members or long-time friends. Bev, thank you very much from the bottom of our hearts! You are amazing! read more

Our apartment house fire left us stranded and with nothing. My insurance adjuster was frustrating and unhelpful, so when my boss recommended Policyholders I jumped at the chance and contacted them immediately. I was so surprised and relieved about the instant compassion and support I received, and Beverly's confidence about working my claim erased any hesitation I had working with a third party adjuster. I was aware that Policyholders primarily dealt with large claims and payouts, so I was shocked to get the same attentive, consistent five-star treatment that a much bigger client would expect. My calls were answered in hours, information on the policy was gathered quickly, and I was well informed and instructed about this very complicated process. Beverly's insurance knowledge opened up new funds in my policy I would have never known I had and she broke the document down in layman's terms so that I could get a clear picture of what was going on which really helped put my mind at ease throughout this difficult process. Beverly's complete inventory on our small one-bedroom apartment was nothing short of a masterpiece. We were stunned at the detail and thoroughness and I was so impressed with the amount of care and dedication she took for our "little fish" job. Her diligence and incredible expertise has yielded us a HUGE return which we would have NEVER been able to negotiate on our own. Money aside, the professionalism, motivation, and heart of this company is unparalleled. I am forever grateful for them and I will ALWAYS recommend them first! If you want to be sure that your insurance claim gets taken care of quickly, easily, and with the most benefit to you, you MUST contact Policyholders! read more

Marc was efficient, professional, and knowledgeable. He quickly met up with me the day my house caught fire and answered all my questions. His calming work demeanor was what I needed after a big shock. Marc clearly explained the claim process to help me understand every step of the way. It could have been a very stressful ordeal if I had gone through it alone, but it wasn't because I was working with Policyholders. They got the job done and they got it done right. I couldn't have asked for a better outcome. Thank you Marc! read more

Beverly and Marc at Policyholders were so nice to work with.They are professionals in their field. Beverly Cook walked me through every step of the way. I am glad I did my research and chose Policyholders.Best decision ever!!! read more

Ching Lee, Beverly Cook and Robin are great. They helped my family getting back what we've lost in the house fire. Their team is very knowledgeable about the process and very prompt at getting back to the clients. We were overwhelmed with all the things we lost that we were discouraged from the whole process. Ching helped us by starting the process with our insurance company and took care of the entire inventory pricing. They were very professional and detailed oriented. The insurance company responded very quickly. We are thankful for their service. Two thumbs up!! read more

Thanks to Beverly Cook and Marc Gross of Policyholders Adjusting Services. My intial settlement from my home insurance company is inadequate to cover all the expenses for the repair of the water damage in my house. They went above and beyond to get the payment I deserved. I highly recommend this company to help you with ypur insurance claim. Don't hesitate to call them they are very professional and knoledgeable on this field. read more

We didn't even know what a policy adjuster was until our house fire last year! Thankfully we hired the BEST ever! Policyholders Adjusting was recommended to us by a neighbor's sister. Beverly and Marc knew our homeowner's policy better than we did!! They helped us through our time of great need - personally and professionally. We are back in our house so quickly because of Policyholders! We received our proper settlement about from our insurance company because of Policyholders! Going through such a traumatic experience as losing your house in a fire was better because of Policyholders! Simply said, Policyholders - Beverly and Marc - are very highly recommended!!!!! read more

Policyholders has made my water loss experience as painless as possible. From beginning to end the process was as smooth as silk. I love the personal feel you get from Beverly Cook. I would recommend them to everyone I know! read more

If you ever have a fire, flood, or other type of damage to your home or business, you will most likely need help navigating the complexities of your insurance claim. Policyholders is a company with a long history of helping disaster survivors get the maximum benefits from their insurance policies and they really know how to expedite the claim process. If you are reading this and are looking to hire a public adjuster to help you with your claim, look no further, these guys are the best! read more

Wonderful experience with this company..highly recommended! They made our gruelling ordeal with our home insurance claim bearable. They are supportive and answered all our questions! read more

Policy holders is the best!!! I would recommend them to anyone after a fire!! They saved us so much money and is on our side!! Very difficult emotional time after a fire and Policy holders with Beverly cook and Mark made it so much easier. I wish I could give them more stars. They are excellent. We had three kids and went through a lot of emotional trauma and they made it all much easier and save us so much money!! Highly recommended read more