Great experience! Was a difficult property to insure and Marc and team did an amazing jobread more

Agent Marc Nimetz is knowledgeable and responsive. When we have a question or need assistance we…read moreusually hear back within a day. Good old fashioned customer service. Thank you, Marc and staff.

They have the worst customer service! Don't even bother calling unless you want to wait over an…read morehour. When it's this bad, you have no choice but to just show up in person! Ridiculous!

I don't know how people feel about Geico but I had a man hit our truck in a parking lot 6/1/2026…read moreand he has Geico Insurance,I contacted there claims department and so far they have been fantastic truck going in to shop Monday.

Amazing five star agent and team. They take care of all of your needs with quintessential…read morecommunication and amazing service. Five stars all day long!

I had been with Wawanesa Insurance for almost 10 years. After a horrible experience and always…read morebeing pushed from one adjuster to another with tons of paperwork. I finally realized - I DESERVE BETTER - I needed a new insurance carrier. So I spent the better half of the last week in February looking for a new insurance company to cover my home, property and car. Want to know why I choose Francy's Team and State Farm?!? The absolute best service!!!!!!!! Being able to go to my agents office, for them to know who I am with no question, joke about where we are from and what we love, makes it feel like family. I have a team that cares about me and wants to make sure I am protected. Chris McMurry was so kind and helpful to me while I was deciding on a new carrier. Because of his level of service & honesty with me, I chose State Farm over others. You can't go wrong with this team and I have already been referring my closest friends to this agency office!!! You rock Team Francy!!!!!

I've had nothing but positive experiences with this State Farm office. They are always so helpful,…read morepolite, and kind. When I had to file a claim for a hit and run they couldn't have handled it better. I highly recommend them!

I've thought about starting a website for people like me to vent about the bad service they…read morereceive. As one that has worked in food service, retail, banking, software design/user interface and technical support over the years of my career, I think I know bad service when I see it. It's more the rule than the exception these days. Happy to say that my interaction with the Poway State Farm, first Mike Dolan, now Bob Francy has been excellent. Great responsiveness by phone, e-mail, whatever. As much as I like to do things for myself (like adding a car, or reporting mileage on a vehicle using the State Farm website), the personal touch and assurance of things getting done (right) by making a simple phone call to their office is actually easier. Great Job ya'all :-)

I left messages two days in a row and never had a call back so I was disappointed. Seems they…read morecould have the courtesy to return my call to say they received my inquiry and if too busy to work on my question let me know.

I want to thank Poway General Insurance for finding me way better rates for our cars. Having five…read morecars isn't cheap, but that doesn't mean an insurance agency needs to overcharge me which is exactly what happened. I had AAA for 19 years. During the COVID-19 Pandemic, many of us are finding ways to save. I was shocked when Adam told me how much I could save. Thank you for saving me money in a time when it's important to save where you can.

I just have to say, never have I had a insurance company call me to wish me a Happy Birthday…read morepersonally! It's the little things- and great service with insurance! Thank you to the team at Mike Dolan State Farm!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams License #: CA-0604379

My parents been with Mari and Allstate for years. Parents have a leak upstairs bathroom That just…read morehappened. No issues In the past with any leaks of any kind. Allstate Won't cover because they said leek was ongoing. Typical insurance company tactics ! Will report to BBB to protect the next people who may have same issues.

Working with the staff is a pleasure, they go out of their way to make sure things go smooth. They…read morework hard at getting any issues resolved quickly and keep you up to date on the progress. They'll work with you on the best options for your insurance needs.

I've been a State Farm customer for many years, and exceptional customer service like Rebecca…read moreRamirez Capps provides is one of the reasons I've stayed. When I recently needed help with my auto insurance policy, Rebecca was incredibly knowledgeable, professional, and genuinely kind throughout the entire process. She took the time to explain my options, answered every question with patience, and made sure I understood everything before we finished. I never felt rushed, and I truly appreciated how responsive and thorough she was. Rebecca is a wonderful asset to Bruce Hofbauer State Farm. If you're looking for someone who is friendly, trustworthy, and truly cares about her clients, I highly recommend reaching out to her. Thank you, Rebecca, for making what could have been a stressful experience so easy!

My son took owner ship of a new car late Friday afternoon so I left a message at around 4:30pm for…read morethe office to get back to me Monday. Becky returned my call just minutes later and was super helpful and friendly, as well as knowledgable. She got us up and running and insured in minutes. Absolutely stellar customer service!!

Amazing service...Mark is great to work with. He saved me around $1,000 on my auto insurance!read more

From the owner: I have always believed in honesty, well you need to know about your insurance!read more

Terry has guided us for seven years now. She knows everything you need and helps you decide what's…read morebest for you.

Terry Snow is the absolute best. She is extremely knowledgeable and professional. I can not express…read moreenough how much I highly recommend her! Thank you so much Terry, you have literally been a lifesaver!