I have known Marc as a member of the community many years and he has insured our son and daughter…read more We are 2007 fire survivors and were notified a few weeks ago by Encompass that we were being dropped because of wildfire risk factors. As you can imagine, we went into full panic mode and called Marc on a Friday evening. He immediately returned our call and said that our address was eligible for coverage and within a few days, Marc visited our home to gather information and formulate a quote. He was kind, knowledgeable and understanding of our situation and we never felt like he was giving a "hard sell." We were candid and told him we would be seeking quotes from various agents. As a retired small business owner there are two things that are very important to me: integrity and work ethic and Marc possesses these qualities. While the bottom line is important, we also want someone who is accessible and responsive. Marc was extremely patient and we are so happy that we placed our trust in him!!

Agent Marc Nimetz is knowledgeable and responsive. When we have a question or need assistance we…read moreusually hear back within a day. Good old fashioned customer service. Thank you, Marc and staff.

My experience with Terri Yurek was fantastic! Every year I've had to struggle with finding a new…read moreMedicare plan because they all expired. This year I called Terri, and she proved the call to be the best decision I could have made. Her knowledge, professionalism, and friendly approach quickly guided me to a great plan that covers what I need, and provides benefits I've never had access to before. If you're looking for someone who genuinely cares, helps you make informed decisions, makes the process easy, and answers all your questions, I couldn't recommend Terri high enough!

I had a great experience working with Terri on my Medicare and Medicare supplement plan. She is…read moreincredibly knowledgeable and explains things really well.

I had home/auto/umbrella insurance with Farmers for more than thirty years[!]--without a homeowners…read moreclaim--but they cancelled the home policy in Q4/'2023...apparently when they realized the address was in SoCal...So we finally signed up with AAA...until they cancelled our home (still no claims) in January 2026. After a few weeks frustrating search on the internet, I talked to Nick Kazerouni, who clearly knows the market and options, and was willing to work hard to meet our requirements. He is careful, disciplined, responsive, and a nice guy. I think he will be especially valuable if you have some unusual requirements). I recommend him without reservation.

Nick always has your back and is very thorough. He's written Home, Car, Life, Earthquake, and…read moreUmbrella policies for us. Great (and timely) communication and a really nice guy. My wife had a situation with her car insurance that he was able to help resolve. Recently, I had a very unique situation with my Life policy that Nick was relentless about and was able to get the answer we needed. Can't recommend him highly enough!

Kristin is great! My homeowner's policy had just been cancelled by…read more AAA. They said maps showed our home was too close to some brush on slopes. However, that had not been an issue for the 18 years of being a loyal customer to AAA. Kristin was very helpful, and made the whole transition a pleasant experience. She responded the same day after I made a quote request, and we met within a few days. I really appreciated the personalized service since various other companies only have representatives to answer questions on the telephone. Kristin was very patient advising me about a myriad of issues, such as my home, auto, rental property, umbrella policy, and trust account. She also took the time to explain loss of usage, deductibles, and replacement cost amounts. This new insurance with State Farm has saved me hundreds of dollars, and given me better coverage. Bottom line is that I highly recommend Kristin and her company!

Amazing five star agent and team. They take care of all of your needs with quintessential…read morecommunication and amazing service. Five stars all day long!

So happy I found them! I had been looking for home insurance and they were able to get it to me in…read morerecord time. Super friendly, professional and they got the job done. Highly recommend.

I have had renters insurance through Theresa Nguyen for 4 years . There are many great agents that…read morework with her & a lot of different insurance plans available.

I've thought about starting a website for people like me to vent about the bad service they…read morereceive. As one that has worked in food service, retail, banking, software design/user interface and technical support over the years of my career, I think I know bad service when I see it. It's more the rule than the exception these days. Happy to say that my interaction with the Poway State Farm, first Mike Dolan, now Bob Francy has been excellent. Great responsiveness by phone, e-mail, whatever. As much as I like to do things for myself (like adding a car, or reporting mileage on a vehicle using the State Farm website), the personal touch and assurance of things getting done (right) by making a simple phone call to their office is actually easier. Great Job ya'all :-)

These guys are the best! I had a HUMVEE that had a short vin and no one would insure it because the…read moredidn't know how to handle it, but they did! not to mentioned when I added another car, the gave me an insane discount! These guys are fast and know their shit. 100% would recommend!

My parents been with Mari and Allstate for years. Parents have a leak upstairs bathroom That just…read morehappened. No issues In the past with any leaks of any kind. Allstate Won't cover because they said leek was ongoing. Typical insurance company tactics ! Will report to BBB to protect the next people who may have same issues.

Working with the staff is a pleasure, they go out of their way to make sure things go smooth. They…read morework hard at getting any issues resolved quickly and keep you up to date on the progress. They'll work with you on the best options for your insurance needs.

I don't know how people feel about Geico but I had a man hit our truck in a parking lot 6/1/2026…read moreand he has Geico Insurance,I contacted there claims department and so far they have been fantastic truck going in to shop Monday.

They have the worst customer service! Don't even bother calling unless you want to wait over an…read morehour. When it's this bad, you have no choice but to just show up in person! Ridiculous!

My son took owner ship of a new car late Friday afternoon so I left a message at around 4:30pm for…read morethe office to get back to me Monday. Becky returned my call just minutes later and was super helpful and friendly, as well as knowledgable. She got us up and running and insured in minutes. Absolutely stellar customer service!!

Luis was incredibly helpful while I was sorting out my auto insurance. He was kind, patient, and…read moremade the whole experience feel warm and personal instead of just transactional. I really appreciated how easy he made everything to understand. I feel confident choosing this company so far because the service has truly been 10/10.

I have been with Ron for many years now. I recommend him to all of my clients and friends. He is…read moreso well respected that my lender now refers business to his clients looking for home owners insurance. Ron is a solid, hard working and honest individual with a lot of patience! Thanks Ron for all you do!

Ron Tocki really cares about his clients. We have been with Allstate for over 25 years but unlike…read morethe previous Allstate agent we had for many of those 25 years, Ron really cares about his clients. He is patient when asked questions, he is very helpful and caring, and of course he knows his stuff! Good to work with a people person.