Geico insurance is awesome they're really attentive and they do care I know because I'm a Geico customer I got full coverage but if your car stopped running you could pay $20 a month to keep your car insurance till you buy another car and you don't have to pay the premium anymore but once you get another car you put that car on your car insurance and you start paying for your monthly payment but they work with you and I highly recommend them because they're representative is awesome Geico is awesome I've been with a lot of insurance but the Geico insurance is the best that I ever had so if you're looking for insurance Geico is the one cuz they work with you even if you don't have that car anymore you could still keep Geico and pay $20 a month and once you get your car you just add them the insurance and you just start paying your monthly payment without paying another premium read more

GEICO Has Completely Abandoned Its Customers - 15-Year Loyal Policyholder Left in Limbo for Over TWO MONTHS! I have been a GEICO customer for almost 15 years and I have NEVER experienced anything this disgusting and unacceptable. My car was hit with vandalism and a collision that was NOT my fault. It's been OVER TWO MONTHS and GEICO still hasn't taken care of it. Their AI "system" spat out a ridiculous, low-ball estimate that doesn't even come close to what any reputable body shop says it will actually cost to repair. I can't even open my driver-side window, there are huge scratches all over the car from the vandalism, and the sunroof deflector is completely broken. I've been driving around like this for TWO MONTHS while paying full premiums every single month. What the hell am I even paying insurance for?! I've called, emailed, and begged for help. No callback adjusters. No appointments ever get made. Every time I reach out I get the same runaround: "We'll have an adjuster call you back" or "Reach out to your adjuster." Guess what? No one ever does. Specifically, Richard never makes appointments, doesn't return emails, completely ignores every attempt to reach him, and gaslights you when you finally get someone on the phone. It's the same nightmare for local autobody shops--they're sitting on a backlog of over 40 GEICO vehicles, including mine, and they can't get anyone at GEICO to return a single phone call either. Even Supervisor Kalvin has not returned correspondence to either me or the body shop--not just for my vehicle, but for others too. Unbelievable. I've escalated this multiple times. Zero results. Supervisors? Total joke. They just repeat the same script and disappear. GEICO used to be reliable. Now it feels like they're deliberately making it impossible for customers to get their cars fixed so they can keep our money. Someone at the top needs to wake up--this is not how you run an insurance company. You're going to lose customers left and right, and frankly, you deserve to. This level of incompetence is so bad it should trigger a class-action lawsuit. I will never recommend GEICO to anyone again and I'm actively looking to switch carriers the second this nightmare is finally resolved (if it ever is). Stay away from GEICO if you value your time, your car, or your sanity. Why am I even waiting this long to get a car repaired when the body shop has been standing by ready to repair it and they're out here dishing AI estimate for $13 to fix a damaged window for the result of vandalism and theft as well as scratch vehicle and now in the interim my vehicle has been hit by someone in the parking space and the bumper is cracked. I haven't even put in the claim for that because I can't even get something simple like this done. read more

All the negative reviews about Geico... All the negative reviews about Geico are accurate. I've been dealing with an insurance claim following an accident that was far from our fault and the adjuster has been rude, uncooperative, dismissive, and slow to respond. He even gaslit and blamed me for his lack of responsiveness, stating quite literally, "this is the first time I've heard from YOU," when in reality both my mechanic and I have been trying to reach him consistently via email, phone, VMs, etc. We even sent estimates for the remaining issues with the vehicle that weren't done correctly the first time when we went through one of their Geico approved auto shops which I ALSO WOULD NOT RECOMMEND. FIND YOUR OWN MECHANICS AND AUTO BODY SHOP AND DO NOT USE THEIRS. They did seemingly endless repairs that weren't necessary and totally screwed up the vehicle. read more

I'm not a customer but I filed a claim after a customer rear ended me and totaled my car. I was treated like crap. Not only did I have to go through my insurance to handle my claim, they didn't even so much as give me a rental car. Their claims customer service people were rude and obnoxious in the worse way. I'm not a customer, will never be a customer and will not be recommending anyone as a customer of this insurance company. Too bad this review doesn't allow for zero ratings. read more

GEICO Insurance - My totaled car!!! - Auto Insurance Near Me

I was a GEICO customer for over 11 years, insuring multiple vehicles. My policy was canceled after only a two-day lapse in payment, despite my long history of loyalty. When I paid $88.54 expecting reinstatement, GEICO instead applied it to backdated coverage and demanded $777 upfront to restart my policy. When I raised concerns, I received a templated email from a representative thanking me for my "loyalty" while refusing a refund or accommodation. The lack of flexibility and customer care was disappointing and disheartening after more than a decade with them. I have since moved my coverage to another company at nearly half the cost, but I share this so others know what to expect: GEICO prioritizes policy over people. read more

Buyers beware-over an hour wait to talk to agent, no email option. I paid in full on 12/16/25 $1602.55 to insure 2 cars for 6 months. Reported change of address and it went up over $1K per year.   I panicked and somehow cancelled the policy to get another quote. This resulted in $2666.16. Over $2k increase!!!   We are retired and on fixed income.   This is a real hardship!!!   We've been with them forever and this is how they treat us. read more

That little lizard saved my ass again. I can't begin to tell you how great Geico has been to me over the last 15 years. This time a motorist hit me without any insurance, and GEICO covered the bill. Last time I had a car that I had not registered yet, but I was driving it and GEICO insured that when a lady pulled out in front of me. This was after her insurance company was not claiming full responsibility. GEICO paid me, and then went after them. The gentleman who came out to do an estimate on my car was very professional. I've dealt with GEICO professionals, a handful of times over the years and each time I always get friendly and helpful and professional service. ~Howard Helm read more

I have paid out THOUSANDS literally thousands of dollars to Gieco for auto coverage. My car has been damaged and Gieco has been LESS than helpful, giving me the run around at all corners!!! I have gotten 3 estimates and apparently they still have not assigned an adjustor to my claim, even though I have been told time after time that an adjustor has been assigned......... The accident occured 15 days ago. So here I sit without transportation after paying thousands to make sure I would not end up in this situation! Unfortunately, to no eval it has done absolutely NO good!!! So what exactly is the point of having insurance if the company refuses to assist?????? My rating of this company is a ----------0.....DO NOT PAY FOR INSURANCE THROUGH GIECO!!!!! You will do nothing but lose a LOT of money!!!! read more

Service at GEICO is non existent. After multiple attempts to resolve an urgent auto insurance issue on their website; I was repeatedly directed to call customer service. Yet the hold recording suggested I use the website. 5.5 hours on hold to be hung up on. Note the hold time highlighted in yellow. 324 minutes to be exact. How does that marketing line go again? 15 minutes for 15%? What do I get for 324 minutes? Whatever it is, I'll never know because they hung up on me. A sharp stick in the eye would be more pleasant than trying to do business with GEICO. read more

GEICO Insurance - Service at GEICO is non existent. 5.5 hours on hold to be hung up on. Note the hold time highlighted in yellow. 324 minutes to be exact. - Auto Insurance Near Me

TERRIBLE customer service My daughter was at a stop sign COMPLETELY STOPPED and a senior citizen in a BMW made a sudden wide right turn hitting the left back side is my daughter's car. GEICO is putting all the blame on my daughter FOR NOT YIELDING. SHE WAS LEGALLY STOPPED!! GEICO is full of shit. You'd think they'd go to the scene, get pictures and take a witness statement. They would rather pin the accident on my daughter instead of who is truly responsible for the accident. They're CHEAP insurance but don't take care of their OWN!! read more

My vehicle was hit while parked.. the other driver basically ghosted me..I have geico insurance.but wanted to file a claim with the other person's insurance. GEICO did not try to find out insurance info for other driver. I had deductible waiver but GEICO says it doesn't cover me because it's not known if the other driver was insured or undedinsured. I can use my own policy to fix my car and pay the deductible. But why?I am so disappointed. P.s. My 6 month premium increased $300!!! read more

GEICO is so bad. I've been with them for what feels like forever. However, with the recent restructuring, it feels like a group of dissatisfied workers has sabotaged the company. The website is a mess. Their app is unworkable. Their phone tree redirects you to their website and disconnects you. It's impossible to talk to a live human being. It's all AI. What a nightmare. read more

You can't ever get to a person. Only after I got to a voice mail and called 3x to warn that I would call the BBB did I get a return call. My next stop would have been the Dept of Insurance. I hope you never have to make a claim as a non policy holder. read more

My sister got into a car accident today and Geico gave us a bad tow truck but geico help me in a good hands

On 04/13/2023, I hit a mirror of a parking Mazda car in Pleasanton Ca. I put my phone number under the windshield wiper and the owner called me. I submitted a claim and his car got repaired. Few months later Geico cancelled my insurance (This is ok, they have the right to cancel my insurance) Later on the other party insurance company (called connect) asked me to pay $2,858.27 (this is the amount Geico refused to pay as they are not justifiable). Connect asked Geico to pay $7,585.99, Geico paid only $4727.72 and declined to pay the remaining amount which is $2,858.27. I called Geico and someone his name is Joseph Shewmaker answered me. He told me he would send me a text with his direct phone number and would email me a letter why Geico refused to pay the whole amount but he did not. I called him again, he said that he was trying to contact the other insurance company and then he texted me his phone number!!! I waited for 5 days but he did not email me, I texted him and he did not answer. a day later I texted him and for sure he did not answer. I called him and he said he was trying to contact the other insurance company and they did not respond. When I further discussed why geico did not pay the whole amount he said because I have a deductible of $5000 which is not true, my deductible is $15,000. I asked him to give me his supervisor phone number, I called her twice and left a voice message but sure she does not care about her clients like Joseph and never returned my phone calls. read more

If I could give zero stars, I would. My experience with Geico and their claims adjuster Bruce Bernstorff was incredibly frustrating, unprofessional, and frankly unsafe. After a rear-end collision, my car was sent to a Geico-approved body shop. When I went to pick it up on July 7, both of my rear tires were dangerously deflated--one at 11 psi, the other at 19 psi--after sitting at the shop for over a week. These tires were in good condition before the accident and clearly should have been inspected and replaced. Instead of taking this seriously, Bruce Bernstorff dismissed the issue, claiming "tire deflation is normal," and refused to authorize the replacement. He was rude, condescending, and completely uninterested in hearing any valid concerns. He even told me to just pick up the car, even though the tires were not safe for highway driving. I was also forced to pay my deductible and sign paperwork before I was allowed to inspect the car, which felt deceptive. I've been a Geico customer for years, but this experience--especially with an adjuster like Bruce--makes me question whether they care at all about safety or customer service. Avoid Geico if you value honest service and safe repairs. read more

Calling them waited for over 4 hours to do business about coverage. This is not good for me. Geico insurance shouldn't be an insurance company. read more

Would do negative stars if I could. Geico fucking sucks. A glass claim is on my account and is affecting the cost of my auto insurance, I have called multiple times and they said I would be reached out too by someone within 5 days, it's been over 2 weeks. I just want to cancel my policy with them but can't until they remove this random fucking glass claim that is on my account even though I have never submitted a claim and have no damage to my car or glass?! Asked for a quote from Progressive, it's over $100 cheaper but due to this glass claim is raising it. I need them to remove whatever the fuck this claim is so I can cancel Geico forever. Fuck this company. No help whatsoever. read more

Was paying full coverage for years. Car was stolen . They basically made it seem like I stole my own car because it was 7 streets away (I never walked the neighborhood ) so how or why would I see it. My car was basically gone . One year later police notify me they found it in some warehouse with homeless people living in it . So GEICO IS A RIP OFF DO NIT USE THEM ! They rob people ! When I called the with the police report when the police found the car ... A YEAR LATER I CALLED THEM AND THEY SAID, "TOO LATE "... weird . Theives read more

GEICO is a den of thieves and should be avoided at all costs. They will outright LIE to you and steal your money every chance they get. I was a long time policy holder and then one day my circumstances changed and I could not longer hold multiple policies on my bike and vehicle so wanted to cancel my insurance on one vehicle. GEICO LIED and told me I COULD NOT cancel my policy unless I physically took the license plates off my car and turned them into my DOL / DMV. I live in Washington State and this is an outright LIE!!! I can cancel my policy for ANY reason, at ANY time!! And I am not the only person they have told this to!!! Their rates are NOT cheap enough to ignore their DESPICIBLE and ILLEGAL practices!!! **** AVOID AT ALL COSTS **** SCAM ALERT **** read more

I never leave reviews. I would leave zero stars if I could. This company only cares about money, and taking peoples money. I have been a loyal customer for years. Currently looking for another insurance company due to poor customer service and terrible communication as a company. I have lost out on thousands of dollars paying for car insurance, after I provided proof of a non op. The amount of disappointment I have for this loss is unmatched. I feel cheated as a customer and I will never recommend this place. Trust these 1 star reviews GO ELSE WHERE! They will not support you, and I doubt they will do the right thing if you are in an accident. read more

The worst. Never answer their phones , if they do they are rude. Type of company that's gets ya in the door and raise your rates month later with some bs excuse. Do yourself a favor and stay away from Geico. read more

Geico nationally is terrible..they overcharge. They misled customers. They do not communicate. They do not honor the value of customers what so ever. Didnt save 30% on car insurance. They added 30% of headache. read more

SCAM company. Basically, you have a bunch of work-from-home people clicking for the so-called "best rate" for you, and these people are not acting in your best interest. All they claim is, "it was a good rate," but in fact, it was not. In the end, these people will go the extra mile to push you into full coverage, which is--sorry--very pathetic. We will not do that; we have been scammed more than enough already. read more

GEICO use to be a decent insurance company but they suck, I've been a customer for years.... The last 5-6 years, I dread trying to communicate any business with them, they ask some of the most ignorant questions it appears they're trying to get "information" outside of the call/reason for your call to CAUSE AN INCREASE IN YOUR INSURANCE. "WHO was driving the car when the car got a flat tire"..... is wild as hell. I've never been asked that when I call to have my flat changed/spare put on. I'm the owner the only driver of record not only that, the tire was flat when I went to go drive it this morning.... I looked and it said tire pressure was 1. They've insured this same vehicle for 11 damn years the only vehicle I own but it's 20 crazy ridiculous ass questions. I tell them the car is housed in the garage on flat, they didn't according to the tow truck driver tell him that and the truck can't fit in the garage....not the first time they've done that as well. They're definitely looking for a way to charge you more . It shouldn't take a badgering to get enough information to change a damn tire. Greed.... read more

Geico did not want to insure me due to a report of LexisNexis Risk, who it has several sues and breach of records on 2005. I am requesting a free report from that company, to probable/ possible mistakes, the meantime, I got insurance coverage from another company. DO NOT CALL GEICO, IS A LOST OF TIME read more

Customer care. Got hit from behind by a geico driver and Andrew was assigned as the adjuster. Let's just say absent is an understatement. Anyone who deals with this guy including the body shop might as well expect nada. Never returns phone calls but why stop there supervisors are the same. Only way I got a response is replying to an email directly from geico asking how my experience was. Must have been from corporate. read more

I had to make a claim with GEICO under my car insurance and they were really friendly and helpful, working with my body shop to ensure that everything was completed properly. They paid the body shop directly and communicated with them so I didn't have to spend time doing it myself. It was my first claim with GEICO and I was impressed. The body shop said they are a good insurance company to work with on Maui, and I agree. Much easier than State Farm who we have to insure our golf cart with. I wish GEICO would insure road legal golf carts! I do feel for all the people posting critical reviews. It sounds like other states are not as good in their customer service! read more

I have had Geico for the past 9 years and have never had a problem. However the past year my premium has increased $800. I called and asked for an explanation and was told that it was a company decision because the cost of claims have increased. Even though I had a great driving record and have been with them for nearly a decade there was nothing they could do. Even the representative suggested that I go somewhere else. Horrible customer service and an equally awful company. read more

Poor with claims in California. I was in a minor accident (100% no my fault and all parties agreed) and GEICO represented both sides. They low balled the damage (inspector did not even lift the hood of the car and said he would not) and I received about 30% of the cost so have not fixed it yet. GEICO has now nearly doubled the rates and moved most of their staff out of state. I am presently "on hold" to deal with a billing problem ... and have just reached the one hour mark. I really need to change to a different carrier. read more

I used to be a long time Geico customer, but they were underbid some years back. Yesterday, I requested a quote and was given a decent number, but it was not much under what I currently have. I told them to go ahead, and after they ran my credit, I was told I had I had to wait for an email. I received the email some hours later to provide bills to prove where I lived, titles to all my vehicles, identifications, and so on. To start, my credit is in the 800s. I've also live and completely own my home of the last 15 years. There is no valid reasoning as to why I needed to provide all this information. I called to ask why this was needed and the lady who answered got extremely offensive as if what I was requestion was somehow personal. She told me I could provide it or look elsewhere. After I caught my breath from what I couldn't imagine coming from someone in customer service, I asked who was responsible for asking for all the things I was being asked for. The lady told me it was underwriting. I was put on hold for about 3 minutes after requesting to speak to underwriting, but she came back on the phone to tell me they were not available and I had to send the paperwork in. I sure hope they have that conversation on file. I'm sure there is a supervisor who would really enjoy hearing how they spoke to a customer. read more

I would give a negative rating if I could . This is a super unprofessional company . I got fined by the department of revenue for my insurance not showing in the state database . Called 4 different times to get them to update to which they say they did and still never happened . I'm showing uninsured for almost a whole year and when I finally get a hold of a Human on the phone after 6 phone calls of being on hold for 10-30 minutes each. The supervisor said he couldn't do anything about it because I switched insurance companies . I switched because of the ridiculous price increases over the year with them and also so I could renew my tag. Within 10 minutes of being insured by State farm? I was able to renew my tag online . Do not waste your money with this company . They are scammers . read more

No fault of the agent. I filed a claim and was supposed to be towing but no way to do it so was accident claim. The car sat at the tow yard for almost 2 weeks. Finally got an adjuster and only received 2 texts from him. In the report, was told to remove the front bumper and repair. I finally received a call from his supervisor and request to drop the claim just need towing. It took underwriting over 3 weeks to look at my policy and it went from $440 to $1100 a month, 2 cars and 2 drivers only. Customer service sucks. It is like everyone is working remote and chooses their time to respond. The only thing was you can chat online. Geico is the most expensive and useless insurance. read more

Horrible insurance company, 3 days late for the first time and called my insurance the people on the service center are dicks. Anywhere else is cheaper read more

if I could give a zero I would. Run don't walk stay far away. worse company I have ever dealt with. Never had a claim in 40 years of driving and now have to use them. they will undercut the value of your car and not pay for taxes or fees. Service has been terrible. they are not here to help you at all just there to take your money. read more

Geico company sucks This idiots denied my claim and refused to provide me a copy of the report, and took them 45 days to conclude it Which is 5 days more than the California law requires, my car was vandalized or at least That's what my girl said, they conclude the car was hit while moving not vandalized, Fucking idiots i could have said i was driving and I hit something Car had full coverage anyway, but for being honest this fuckers said the claim was denied do to misrepresentation of facts? Fuck you geico, I'm not done with you fuckers, I don't care if have to spend money out of my pocket, you fuckers will regret Fucking me up, 15 years I was with this fuckers, and when I actually needed them They fuck me over read more

worst customer service of any company I've ever worked with. fuck Geico. fucking impossible to get any level of help with anything.

Spent a lot of time looking for auto insurance and decided to give Geico a try. Policy was all set up and they took my money. Then their underwriters happened. They want me to prove my residency. They want 3 months of utilities and bank statements, credit card statements backing to 3 months. How intrusive! I have been living in my state for decades. I have great credit. State issued driver's license. Great driving record. I just got divorced and moved to another location in the state. I told them this. Provided proof of my drivers license and receipts of where I am staying. Not good enough. They will be canceling my insurance next month. Absolutely horrible and glad I am getting out now. If they are this bad with new customers, I can't imagine how bad they would be if I ever need to file a claim. Terrible terrible terrible. Good riddance! read more

Would give 0 stars if able to. 8 years of continued insurance with them apparently doesn't mean anything if you've made one payment mistake. Change your debit card, miss a payment, get in an accident, call to clarify and rectify and reactivate insurance, all for them to tell you no. I would abandon this company ASAP read more

I have been a Geico customer for many years. However recently, I was notified by my car company that my insurance lapsed. I was confused seeing as how I have auto-pay and have NEVER missed a payment. I tried to call Geico's customer service line to speak to a representative and got an automated message telling me that they could not locate my policy with the given information. I called again using my husband's information (he's also on the policy), and again, met with the same message. I called again and offered no personal information, instead just requesting to speak to a representative. Again, met with the same message. I then decided to ditch the phone option and logged into the app to contact customer service. The app was having "technical issues" and requested a login verification code 3 separate times. Finally, I was in! Just to discover that the online chat feature was unavailable and the customer service number provided yet again, the same policy message followed with the line being disconnected. Frustrated not being to speak to a representative, I decided to go online (in a browser) and reinstate my policy. I was thrilled when I saw the option was available to reinstate, yay! However, my joy was short-lived when I went to check out and was only able to choose a "pay in full" method of payment, which was over $1200! When I clicked to "view other payment options", the drop-down menu did not work at all. Again, I tried to call yet another customer service number, offering my date of birth and policy number, I got the same automated message and was connected to no one. This entire ordeal took me over an hour, with absolutely no resolution. To sum things up: - My policy was canceled with no notification (no letters, emails, or phone calls) - I was unable to successfully contact anyone in customer service to resolve the issue - Reinstating was not an option, as I was required to pay my 6-month premium in full As a result of all of the above, my husband and I decided to move on and find a different insurance company. After being with Geico for many years and having no claims or missed payments, I left Geico as a very dissastified customer. ​ read more