August and Cassandra are an absolute pleasure to work with! They are very prompt in their responses, explain any questions I may have regarding my policy. My husband and I are very pleased with their customer service and expertise -- we will be long time loyal customers! Keep up the great work! read more

Great experience they made everything so easy for me. All I had to do was show up and they covered everything else would definitely recommend. read more

Daniel garcia was very helpful and nice thank you for your help. Quick and easy also great prices.

Lizeth was pleasantly friendly and went over all possible options. I appreciate her service.

Jeffrey Mayes had been simply amazing. He has helped me with all of our insurance needs. I will definitely be coming back to him and highly encourage everyone to visit him. Thank you for everything!!!!! read more

Awesome service. Guided me through the entire process with their best advice.

I called to get a quote and Lizeth Anahi Garcia made it such a easy process. Even being a first time car owner with no license I got insurance in less than 30 minutes. read more

They are so unprofessional I wouldn't recommend anyone to go here. They open when the feel like it. When the do show up there in a bad mood and talk to you like you owe them something on top of that you have to wait if you want to be seen because even though there are 8 desks they only have one woman working at this location. If this is the insurance you want definitely go to another location. Best advice go somewhere else please read more

Cassandra is awesome. She went above and beyond to get me an insurance I could afford! I highly recommend her.

If I can I would give it no stars! I've been struggling to have a vehicle removed for a year and there has not been one single person from cost u less or freeway insurance (same company) that can help. I've tried in person over the phone and once I got DIEGO who is at this location and said that there is NO WAY possible a change can be made over the phone. Why is that? Every other insurance company you can make changes over the phone? That is because they have a brokers fee to make changes. Now this isn't a fee from the direct insurance company. This is a fee that cost u less and freeway applies. Just by walking in it's a fee. BEWARE!! There is a way to make changes over the phone and you call the direct insurance company and guess what NO FEE! Some might be confused! Cost u less and freeway are brokers they are not the actual insurance company! PLEASE READ YOUR DOCUMEnts before signing especially the one that says BROKERS FEE!!!!! Go else where guys quotes are free from all insurance companies like AAA State Farm Geico! The worst part is I've been insured here for 7 years and I couldn't get decent service. read more

Sorry I can't say anything goodI know they are nice but they have terrible service, I got my insurance policy twice and I got cancelation due to their mistakes. Lost lots of money and time, I DO NOT RECOMMEND COST U LESS!!!! DON'T BE SORRY LIKE I AM FOR WAISTING MY MONEY. No Stars. IF I COULD GIVE A MINUS STAR -5 read more

This Broker Is the best!!! Get you the full coverage at affordable prices. I like Osman but this location has a full house of the best! I also recommend my sister to my office. They don't judge SR-22 holders. Location has new management Nice!!! HIS name Todd. Sales Manager Diana is by far my Favorite! read more

Cost-U-Less Insurance - Be insured today! - Home & Rental Insurance Near Me - Hayward, California

Walked in expecting to get quotes that were overpriced and out of my price range since I needed to get an SR-22 insurance. Luckily I had Diego and the other fella that was there find me a great rate. I really felt like they worked really hard to find me something that worked for me. Thank you Fellas and Cost U less insurance. You have a great staff read more

I tried to give this company the benefit of the doubt because I was referred here by a friend. But I just got my insurance maybe 3 weeks ago, I received a letter in the mail and was trying to get it cleared up. Every person I've talked to transferred me to someone else, I've been hung up on about 5 times and still no answer to my question regarding the notice! Once I did get to talk to someone they stated my insurance company sent that out to just sign it and return it, I called the insurance company directly and they stated they never sent me anything. So now I'm confused with no one to answer my question. I tried calling my local office and just been hung up on. Lol. I'm going to try and go into the office to see if I can get this cleared up. I had a good first experience with them, but after this I'm double thinking my policy. Customer service definitely needs work. read more

Would give them one star if I could they are so difficult to reach and make a payment it's ridiculous. I canceled my coverage and they processed it with a 1.20 balance remaining. Now I'm trying to reach them and pay a 1.20. Wth. They can't be reached! read more

Worst customer service and so much hidden fees. Just even today, I went to there office in Hayward at 6pm and there office was suppose to be open till 8pm but no one was there. Really inconvenient when you try to get help after work. When you speak to customer service on the phone, no one seems to know exactly what they are talking about, just vaguely. I got transferred like 10 times and was put on hold for a really long time multiple times. No one seems to be professionally trained. If you still decide to sign up, make sure you are aware of their hidden fees and from my experience, they vaguely explained what those fees were for. Cost u less doesn't cost less after all, just costley. read more

So grateful that I was able to come out of here with a reasonable monthly payment. The branch manager Eliana helped me out so much. I recommend everyone to go through her at this location. She didn't hesitate to search for different quotes due to my high point accumulation. She is beyond terrific and needs to be praised for her hard work thank you so much Eliana. Took her time and explained everything throughly. read more

I have never had the need to write a bad review but in this case I am extremely upset and felt the need to write one. I do not recommend this place unless you want to waste your time and money. read more

-0 stars but they don't allow that. Horrible customer service. We wanted to take a car off our policy and they wanted to charge us 50.00 and when I asked what if we wanted to cancel out entire policy what would they charge us crystal Ramirez told us nothing. When I said that don't make sense she then started to say oh they may charge u 35. I told her she just told me it was nothing she started to get attitude. When I asked her to break down my policy she couldn't even do that she had to call over another lady. read more

Most disgusted with this Company. They screwed up our automatic deduction twice an treated us like criminals and refused to provide us roadside service in utter need today./ I will never recommend this company to ayni of my friends and family members. Plus there will be a bad review in our newspaper. read more

Just came in to make my monthly payment , I originally go down to San leandro but I found out there is an office in hayward , I d ecided to come here instead. So convenient ! I felt such a warm welcome from the moment I stepped and was welcomed right away. By a young lady Cristina, I believe her name is she is super nice and sweet! She made me feel Iike I've known here forever!! Definitely coming back here for my future payments and some. Thank you so much. read more

Was able to get a good deal for my sequoia....only negatives is systems took forever and they couldn't give me a good enough quote for a motorcycle...otherwise great customer service and they try to work with what money you have read more

This is very untrustworthy company they sell monthly policy than put late fees even before the end of a month and that too a high of $10 dollars on $64 premium. They have no explanation to the late fees and just keep repeating your premium includes late fees read more

I purchased insurance with Laurie Taylor I thought the fees were to high she willing to work with me on the price to get insurance... Great experience! And very friendly read more

Nathan baker was a great help with setting up an insurance plan it was fast and easy thank you again Nathan !!!

Elsie helped me to get insurance for my son thank you so much! Again congratulations on your baby boy this is Mrs. D

I'm not happy with this place the way they run things, I got a renewal policy and they asked for my mileage when I asked them that I didn't had some of the papers of my oils changes and smog because they asked me for that they said they couldn't do nothing with out that paper work. In the state of CA when a car passes the smog no paper work is given to a person there directly send to the dmv. They did not want to help me with my insurance after that with out that paper so if you do your own oil changes and your dmv works like the one in cali don't go threw them because they can't even go on their own system and change things read more

Shoutout to Rodrigo Bravo in Salinas for helping out on getting my insurance. Really great costumer service I highly recommend to go to him.

Cons: I was Tired of shopping For prices. lol..On that Note. Lets talk Pros: So they gave me a Great Price for Full coverage and I just went and Got the Dam policy from CUL.Insurance. Josue Balladares-Good man, Well Spoken, Great Costumer service and will really take care of you but, He did Kinda Quoted me wrong in my policy. I called him and he said he will take care of it soon. I will Revise this when all is gravy. for now Thats Josue B.... Diana Cuavas- Well Spoken and Great Costumer service and Will Explain Everything to you from start to finish. You asks She answers or tries to get you the accurate answer to your questions. Diana was the person to finish off my paper work/Policy after Josue B went to he's conference. Diana Was Very Helpfull through out the whole process even though I was there for a bit just because of my other driver in my policy Having a bad record which he didn't F_n tell me. Thanks Bro. Anyways... Closing this Pros about the Two Broker Josue B(Manager) and Diana C. (Broker) They Both have Integrity and the knowledge of the ins and out of the Company and will really try to get you the best price for you. Cost U Less Insurance have made Great Decisions of having them Both representing and making things happen for the people that are or is on that Tight Budget or a relief of saving money. Now to Recommendations- I recommend Going to Josue or Diana. Either or, They will help you Tons. if Diana can't make it happen. Josue can make it happen for you. if he cant make it happen for you then... I say You have Problems. The prices for the policy they give is Redonculous yes that is my word to you...... I hope You Enjoyed reading this Review as I'm Tired my thumbs are tired. But the effort I put in this review is the effort they will guarantee to help you Plus More. To Diana C. and Josue B."Cheers Mate!" _Benhur H. read more

Cost-U-Less Insurance - Home & Rental Insurance Near Me - Hayward, California

I recommend every one to switch on over to coast you less insurance!not only do they have great prices but their costumer service is at their best their quick to greet the costumers as they walk in. They always make me feel welcomed. I had the pleasure to be assisted by the lovely Evelyn.chavez today and she was totally amazing not only did she helped me out with all my needs but she did it In a quick professional way all in all it was a great experience with great costumer service cost you les insurance costumer for life ! I recommend you go and speak with Evelyn Chavez great broker !! read more

Great Service and very friendly! Great pricing and also very speedy service i was in and out the door with my new policy in 30 minutes! :)

I would NOT recommend this place to anyone! They are shady, and I've had a ton of problems since I started using them. They are super rude, and they don't stay on top of anything. I have to push to get what I need, you have to call a bunch of times to get anything done. Yes, it's cheap but you know what they say, you get what you pay for. read more

Really friendy staff. Very helpful and understanding. I got in handle my business an was out in no time!

Went in today to retrieve a document I have been having an issue with for months now. Not only did Jazmin and Jasmine give me the document within minutes, they also helped me save $60 on the same auto insurance plan I have! The customer service was great, and they took care of me within a short time period. I should've have came to them in the first place! read more

Excellent and quick service!!!! Awesome rates and everyone is helpful and friendly!! This is definitely my only go too for insurance from now on. I see no reason to shop else where! Go see Sofia too she'll take care of everything for you!! A+ customer service! read more

Walked in for a quote. Crystal Ramirez helped me out, she was very helpful and professional. I would recommend everyone to go see Crystal. She was able to find me an affordable price for my coverage. read more

Gloria Serrano is very helpful and can take care of your car insurance friendly and can get it done fast

I had a very pleasant experience! I was warmly greeted by the manager of this office Josue Balladares. He made me feel right at home and was truly concerned about myself and my situation. He wasn't just trying to sell me something like a lot of other insurance companies I've experienced. I definitely won't be going anywhere else! I've already referred my friends and family! : ) read more

So I had insurance with my dealership ever since I got my car and all of a sudden I hot an email saying my insurance was taken off I didn't want to risk driving my car without insurance on it and I was looking online for a good insurance company and I found cost u less I called them up the person that answered the phone Nathan Baker was really helpfull and nice so I decided to into the office to see if it was too good to be true and you know what it was perfect it was way cheaper then what I was paying a arm and a leg saved me alot of money really nice person very helpfull gave us a great deal some then satisfied with them. I'd definitely recommend anyone that is looking for afordable insurance to try them out and ask for Nathan Baker thanks!!! read more

FALSE ADVERTISING! Their ad on the radio says "rates as low as $15" what they don't mention is you have to have clean driving history (which I do), this rate depends on the neighborhood and city you live in. What kind of BS is this? They have garbage insurance, and with my clean driving record I am paying $70 a month for liability? $15 to $70 is a huge stretch! These people need to be reported to the Better Business Bureau!!! On top of that I've already signed up and paid them same day they put my phone number in some call log so my phone was blowing up all day (literally) from insurance agency all over the Bay Area asking me if I wanted car insurance when in fact I've already signed with these people. So when I call Cost-U-Less they tell me my number automatically goes into the call logs, what gives them the right to give out my phone number to anyone? What other information are these people giving out??? AND their "Certified" Representatives are obnoxiously rude and ghetto! Go take some Customer Services Classes! I've got a better deal with Fred Loya with Full Coverage! These people disgust me! I swear I cannot trust anyone with my information! read more