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First Avenue Insurance Services

4.5 (12 reviews)
Closed • Closed
Updated a few days ago

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Catalli Insurance Brokers - Catalli Insurance Logo

Catalli Insurance Brokers

(67 reviews)

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

AAA

AAA

(157 reviews)

I walked in today to wrap up my Rush My Passport service. The director, MONIQUE, told me that she…read morehad never heard of the service. I showed her my email confirmation with the AAA logo and she stood firm on her statement with the rudest tone ever, repeating in an increasingly snide tone that she was the director and that in all of her 25 years, she had never heard of it. I told her that her tone was awful, that I was just trying to find out more information. and she kept at it, so I matched her energy and walked out telling her to fuck off. Not even a suggestion of where I could find an office that could help or someone to call. Absolute bitch. DO NOT GO IF YOU'RE BROWN SHE'LL HATE YOU FROM THE GET.

Came here to get my international driver's permit on a Wednesday a few weeks ago ahead of a trip…read moreabroad, and I was really impressed with the organization and professionalism of this place! Pros: - ample parking lot to make it easy to get stuff done - Efficient check-in process, like a well-oiled machine. I felt well taken care of by the front desk people, and they were really clear about the process and how long it would take. I was in and out in like 20 minutes - Free passport photos/IDP photos with AAA membership! Just make sure to bring your membership card - Sitting area has a lot of chairs so you aren't stuck standing around waiting - clean space - has a TV monitor in the waiting area that you can track your name for - Overall everyone I interacted with was really nice and professional - good air conditioning on a hot day if you're waiting longv Cons: - it looks like if you come for DMV services the wait could potentially be longer (I observed a lot of people still sitting there waiting even after I was done with my stuff). - I would say if you have a really common name, it can get confusing because when they call your name to go up to the worker's desks, it can be confusing which person they're calling if there's multiple people - just double check that it's the right category you're waiting for.

First Avenue Insurance Services - insurance - Updated May 2026

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