What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

I bought insurance through Cristina a couple of years ago. At the time, she was able to provide a…read moregood quote. However, when it came time to modify the policy, it was nearly impossible to reach her or get any response from the company. I tried contacting both her and the company multiple times--if you're lucky, you might get a response, but then it's back to radio silence. Eventually, the insurance company (Steadily) removed this agency from their network. I'm just glad I never have to deal with this company again.

What started out as a good experience where we were able to find a competitive rate for our…read moreinsurance spiralled into being totally ghosted by Cristina when it came time for renewal and our rates were jacked up. And one can understand that life happens but no response via email, phone or their AI assistant follow up request was absolutely terrible. And by the way, during all of this, we actually had recommended her to our friends who bought a home and they did receive a response from her. So all in all, if you are a new customer, they probably make more than for renewal. And thus, this experience which included being completely ghosted has put me off from ever doing business with or recommending Gleetopia. I am even trying to see if I can get another insurance agent in case I need to renew my policy but would not want this company to make money off me.

I walked in today to wrap up my Rush My Passport service. The director, MONIQUE, told me that she…read morehad never heard of the service. I showed her my email confirmation with the AAA logo and she stood firm on her statement with the rudest tone ever, repeating in an increasingly snide tone that she was the director and that in all of her 25 years, she had never heard of it. I told her that her tone was awful, that I was just trying to find out more information. and she kept at it, so I matched her energy and walked out telling her to fuck off. Not even a suggestion of where I could find an office that could help or someone to call. Absolute bitch. DO NOT GO IF YOU'RE BROWN SHE'LL HATE YOU FROM THE GET.

Came here to get my international driver's permit on a Wednesday a few weeks ago ahead of a trip…read moreabroad, and I was really impressed with the organization and professionalism of this place! Pros: - ample parking lot to make it easy to get stuff done - Efficient check-in process, like a well-oiled machine. I felt well taken care of by the front desk people, and they were really clear about the process and how long it would take. I was in and out in like 20 minutes - Free passport photos/IDP photos with AAA membership! Just make sure to bring your membership card - Sitting area has a lot of chairs so you aren't stuck standing around waiting - clean space - has a TV monitor in the waiting area that you can track your name for - Overall everyone I interacted with was really nice and professional - good air conditioning on a hot day if you're waiting longv Cons: - it looks like if you come for DMV services the wait could potentially be longer (I observed a lot of people still sitting there waiting even after I was done with my stuff). - I would say if you have a really common name, it can get confusing because when they call your name to go up to the worker's desks, it can be confusing which person they're calling if there's multiple people - just double check that it's the right category you're waiting for.

We have been State Farm customers for over 25 years, and over that course of time we have had…read morewonderful service from our personal agent. When our original insurance broker retired, Jeff Sinfuego's office took over the management of our account. We were nervous at first since we had been with our other agent for over 15 years, but Jeff's office made the transition very easy. It's been several years now and we cannot say enough good things about this office, particularly our direct contact Donna McCullough. Donna is extraordinary! She goes above and beyond with any need or question that we have, always responds in a timely manner, and consistently explains policies and processes making sure we thoroughly understand everything. Donna is extremely knowledgeable, efficient, and organized. But most of all she is personable and kind. She makes dealing with insurance a breeze!

I have no complaints. I have been insured with, State Farm's at this location since 2020. I just…read moreinsured my second vehicle today.

I've been with State Farm for a very long time recently my agent retired. I was left in good hands…read morewith Kim Holland and staff. I was contemplating changing insurance because of the price, coverage etc... After speaking with staff, Jennifer and Karina I was impressed with the customer service I received, thus changing insurance wasn't going to happen. If it's not broke don't try and fix it. They have always had my back. I can trust them with my insurance policies.

Signed up with Kim 2 years ago and was given a good rate was told that as time went on my rate…read morewould get better. After 3 years I would qualify for a loyalty discount. I have a perfect driving record licensed driver for 28 years, no accidents no claims. Also have home owners through Kim. My rate has gone from 156 to 236 over the past two years. This is not how it was presented when signing up for insurance. Maybe that's how they make it look like a loyalty discount by raising your rates over the 3 years then lowering it to seem like you're saving?

I asked for a for business certificate of liability insurance and the representative stated doesn't…read moreknow what that is.

I bought insurance from them two months ago I have learned a lot about insurance with them so much…read more I feel they don't care for the money as much as they care of getting me covered Thank you

Darci helped me secure private health insurance for my husband who was leaving his company's group…read moreplan. She was an absolute joy to work with. No forms to fill out - she did everything at her end. Process was seamless. Thank you Darci!

5 stars! A friend highly recommended Darci, and they were right. I truly felt like Darci was…read morelooking out for my best interest. She was very knowledgeable and responsive.

We have been long-time clients of Julie and her State Farm team. We always receive prompt and…read morefriendly service from her team of professionals for our personal and business insurance needs

Extremely responsive! Seamless traction to move insurance to new vehicle. Thank you Rebecca!read more

Man I was in out of this place in no time.. helped me with my registrations and insurance…read more Definitely will stop here again for any future issues. The service was A1 and they definitely value customer and their time. Told me exactly what I needed what paperwork needed to be file. Thank you!!

So much more efficient than going to the DMV. Last year, paid my registration online to DMV and…read morewaited 2.5 months before I got my tags. This year, paid it here and got my tags, waited less than 30 minutes

My Auto and Home insurance rates were ridiculous. Tony was able to save me a couple of $1000 total…read moreoff my rates since I had 3 young drivers and current carrier was putting my youngest driver on the most expensive car.

I have been doing business with this group for over 30 years and I have not one complaint to make…read more They have always treated me with respect and whenever I had an issue, it was handled professionally.