Hello everyone...i created Geeks On Repair and called it Geeks On Repair with the idea of " We are many Geeks, on a single repair at any given time"
What i mean by this is my vision is that 2 or 4 Geeks working on 1 customers computer problem is better then just 1. So the service you get from beginning to end has you dealing with more then one tech, first on chat or over the phone,. and then over the phone, and finally onsite. When onsite, tech has access to our entire team of Geeks, via group messaging from his cell phone should he run into any obstacles dealing with customer problem when onsite. We charge a tad bit more then our competitors, but customer gets a better service this way. Our competitors all ask customers for billing info and payment upfront, we dont. We only ask for payment after work is done, and then after asking customer to check work performed. IF customer is not satisfied, we do away with tech who worked on his or her problem and was not able to resolve it, and then we offer to send her another tech at no extra charge. This last part i just mentioned is what has caused us to become unpopular with some techs, but its also the reason our customers love us so much. Over the last 10 years, you will notice that anything you find online written bad about us isn't written by one of our customers, ( only a couple), but is instead written by these techs i just finished mentioning, the ones who are not called again after failing my beloved and cherished customers. These techs then get mad and go online to vent the anger they have against us by way of negative online posts, which are the same posts future techs , and future consumers see, and so wrongly judge us. Techs who have yet to try us, will shut themselves out of a good opportunity, and potential customers dont bother calling us, after reading the many times slanderous hateful things these techs write about us. Just remember,....what the negative things your reading are not coming from our happy customers, they are coming from either lousy techs, or jealous competitors, but not from customers. If you want to hear what our customers have to say about us over the last 10 years, just go to our websites "TESTIMONIALS" page, and in it you will find many phone call recordings of our many happy customers, and their raving about how much they love our service and why.
I came up with the idea of recording my customers ( always asking their permission to use recording at the end of call) when following up with them about our service, since my competitors will pay companies to write many FAKE testimonials on their behalf....i thought, what better then the public to hear it directly from my customers mouth. Here is the link to Geeks ON Repair "Testimonials page", so you can hear for yourself. Mind you, its limited how many recordings we can upload, weve had thousands upon thousands of happy customers over the years. Here are a few for you to listen to:
https://geeksonrepair.com/client-testimonials/ read more
