I had a unique issue with a function on my Lexus and wasn't sure where to turn for honest help…read morebefore heading out of town. I figured an auto body shop might have the expertise since they regularly work on putting cars back together. After a quick Google search, I came across Tran's Auto Body and decided to give them a call. The owner answered, listened to my situation, and immediately suggested I stop by and ask for Brian, saying he'd help if he could. Wanting to avoid the hassle of a dealership, I took his advice and went in. Brian turned out to be incredibly kind and helpful. He took the time to look over the car right away, then suggested we go for a quick drive so he could better understand the issue. He even hooked up a diagnostic tool and quickly resolved the problem--all with a friendly attitude. The cost was very reasonable, and the overall experience was outstanding. It's a well-run, professional shop with genuinely nice people. They'll definitely be my go-to if I ever need help again. Five stars, easily!

I was referred by my aunt after a car accident. They did an exceptional job and had my vehicle for…read moreabout a week. They had it looking brand new.

I found Integrity 1st Car Pros through Yelp and I'm so glad I did. I called to inquire about a…read morecouple things for my car. Within my short phone call, I was able to set up an appointment to get a diagnostic and quote for my car. Then after a little bit of deliberation on my end, I was able schedule to get my car's exhaust system fixed and my windshield replaced in one day. What truly sets this place apart from other shops is how friendly and patient Dan is. Dan is the one who picked up my call. He held the door open for me when I first arrived at the shop when I got my car there for a quick diagnostic. He was ordering a Lyft for another customer and made sure it was a female driver for her and let me know that they offer free Lyfts to and from the shop. There is a massage chair as well as hot coffee and cold sodas for customers in their lobby. He answered all of my questions from my first phone call to all of my text messages to my last minute there when I picked up my car. He even listened to my ramblings of what happened before I brought my car to his shop. He's such an honest guy and I felt very taken care of. Even with the mishaps during my car's repair, he made sure the job was done in a day as he promised, staying a little after closing time. He truly embodies integrity from start to finish. I think I found my go-to auto shop. Thank you so much Dan and your wonderful team!!!

Everything about this place is awesome! The service, the employees, the waiting room. I highly…read morerecommend this place to everyone!!!

Excellent customer service... fast diagnostics and recommended repair... very fair price which…read moreincluded diagnostic fee, parts, and labor... if you want car or truck repair done right- call or visit Jerry's Automotive. Excellent job and repair on 2 of my vehicles...

Went to Jerry's as it was the closest auto repair near my home. All I needed was a simple 10mm bolt…read moreinstalled through a bracket to hold my speedometer cable in place on the transmission. I could almost get it done, on the ground under the car, but didn't have enough room. So all I needed was the car put on a lift, and using a 1/4" ratchet and a 10 mm socket with a 12" extension, put the bolt in the hole and tighten it up. Jerry's refused to do it because they "don't work on old cars" like mine. Regardless of the age of the vehicle, it was a SIMPLE request that a 10 year old could have done - if he had a lift! I took it to another shop, in Mansfield, and they had it completed in less than 10 minutes - and that includes driving the car onto the lift, installing the bolt, and backing the car down. NOT brains surgery. If they can't do a simple job like this, why would I EVER trust them to do anything that IS complicated? ONE star - do NOT recommend! UPDATE: Just found out from a friend that they replaced the heater core on his 1973 pickup, but could not put a simple bolt to hold my speedometer cable to my transmission in my 1980 Triumph!

Service and communication were top notch. They completed all services requested and were…read morereasonably priced.

DO NOT GO HERE. This place will waste your time and fail to provide the service you actually came…read morein for. I brought my vehicle in for an alignment after being referred by Discount Tire, since my front tires were wearing unevenly due to misalignment. I waited for two hours, only to be told that they didn't perform the alignment and instead claimed my car needed new struts and additional costly repairs. After getting a second opinion, I was told that my vehicle does NOT need new struts. This experience felt dishonest and extremely misleading. It's incredibly frustrating to have your time wasted and to feel like you're being upsold on unnecessary repairs. As a customer, I expected transparency and basic service--neither of which I received. I would strongly advise others to avoid this location. This company should be ashamed of how they treat their customers.

My experience was outstanding. My auto's AC was repaired quickly and efficiently. The price was…read moremuch lower than quoted by other providers. If ever I need a service again, I will definitely be a repeat customer.

Based off what I saw on their website, I went there for a AC recharge @ $39.99. Guy at front desk…read morewas rude, said they haven't had that price in over 10 years. Ok fine but you need to update your website. So I then asked how much for a recharge - he stated $59.99. Ok cool. Proceeds to tell me he couldn't get to it today since they close in 3 minutes. He was more interested in leaving at 4 pm sharp than helping a repeat customer. Awful customer service skills, TACT and delivery. Not a problem solver and I will NEVER drive out there for anything.

They were quick and friendly. They got me in and out in 30min for an oil change and fluids…read moreinspection. Let me know what was going to need to be done in the future and that they finance if your right with cash.

They take really good care of you, they answer all your questions , and if you don't understand…read morethey will short it down for you. That place is very clean. They do whatever to make you comfortable. I would recommend this place.

If you want excellent customer service don't go on weekends…read more Michael during the week is superb

This was the worst service experience I've ever had, and I strongly caution anyone against using…read morethem. It started well enough. Eddie did his best to take care of us throughout the entire experience. They called us to pick up our car and they didn't even repair one of two items that they said they would. They still charged us the quoted amount, which was supposed to include two repairs. Upon driving away, three major error indicators were going off on our dashboard (these were not there prior to the repair). After calling to inquire about it, they told us to bring it back and they'd take a look. The manager, Mike, was extremely rude and condescending. He said they'd review the work they did and "see if it was Caliber's fault." He refused to look at the diagnostic paperwork we got when having it looked over at Toyota. Surprise, surprise. Caliber determined that "everything was put back together correctly." Still major errors within the car's electronic components. We were given the email address of the district manager or some other higher-up (no follow-up phone number), Jeff, who never responded. Ultimately, we went to Toyota and had to pay $1300 for the damage Caliber did to our car, after paying THEM $750 to fix our one issue (and ignore the other thing we wanted fixed). Our car was at their facility for many days, and we had to go back and forth several times. I've never had a worse customer service experience (except for Eddie, who did everything he could despite his team) or felt so desperate that someone damaged my VEHICLE and would make no effort to fix it. Also note that Caliber is NOT BBB-accredited. I've heard they're good with body work, but steer clear if your repair requires ANYTHING electronic.