We are tri-state hardscapes in Dothan Al one of our triaxle dump trucks broke down and it was fully…read moreloaded with stone and it blew air bag and it was raining and we tried a bunch of companies to go fix it and no luck finally found A1 onsite repair and they were immediately on it Dustin and Robert did a great job and I recommend them for any onsite truck repair great job guys

if I could give zero stars I would!! Horrible service and even worse customer service. Just…read moreabsolutely ugly in every sense. made an apt to have an alignment done and they kept the vehicle all day long. I had to call at 3:30(they stop doing alignments at 4) and ask for an update and they then told me that they hadn't gotten to get to my vehicle at all that day. I went to pick my vehicle up and they had moved my vehicle and diagnosed something else was wrong and stated they couldn't fix it. I asked why they hadn't been able to get the alignment done but had moved the vehicle and diagnosed something else entirely; each person gave a different excuse. I missed an entire days worth of work waiting for my vehicle to be done and they couldn't even give me a courtesy call and let me know what was going on.

The service department at George Weber once told me that I wasn't worth their time and I should go…read moreacross the street to Bob Brockland. I'm glad they made the suggestion, and as long as I live in the area, I won't be going anywhere else. I took my car there for an odd problem that isn't seen normally in my make/model, and one that was outside of my mechanical knowledge. They did the tests I asked for without questioning me, then gave me a quote that was as reasonable as anyone else in town. After a while, I brought it back for the service. They had it less than 24 hours and gave me a free car to drive in the meantime. They suggested some other maintenance items with my car without the scare tactics - just their suggestions. They got the sale on some of their suggestions just for being awesome. Overall, a very positive experience. I would highly recommend them to take care of your vehicle.

Cannot ask for a better experience. Been a customer for years. I have bought a few cars from Mr…read more Suarez and still use their service department. Great family feeling.

I had a low tire that needed to be checked. This was the Friday before the 4th of July weekend…read more They worked me in right away and kept me posted on how the progress was. I was very pleased with the way I was treated. Car problems are very frustrating for me. I will go back.

Very unsatisfied with my experience here. I went in simply for a recall and had to return because…read moresomething was leaving scratches on my tinted windows! Not to mention the interior of my car afterwards was so dirty after going through service. I wouldn't recommend.

I brought my car in to have the AC repaired. Staff was super helpful and informative. I got a…read morefair price, car was fixed in a timely manner & everything is once again in working condition. Thanks so much! Lindsey

Really expensive for basic services. Went in to get a new battery and make sure there were no…read moreelectrical problems, cost me $700. This was by far the most expensive battery I've ever purchased. Additional charges were on the bill that were not told during the quote.

Great service - prices are good too! Their reputation explains their busy schedule but make an…read moreappointment- you'll be glad you

My car purrs... The lip service.... I'll pay extra to not…read morehave to deal with that.

Fantastic! On Friday 08/21/2026 I was passing through Hillsboro when a skid plate under my truck…read morecame lose and was dragging. I called Terry's just before closing. They said if I could have it there in 10 minutes they would look at it. At the shop they put the truck up, replaced missing bolts to secure the skid plate and had me on my way. Even better, Terry's said it was a quick fix and did not charge me.

Had 4 electric motors replaced in my 1955 Thunderbird. One of the motors was damaged in shipment…read more Terry's coordinated replacement of the damaged motor and completed the repairs in a timely manner

I have had two wonderful experiences at Bates and felt called to leave a 5 star review for the…read morewhole team! They are so welcoming and friendly from the moment you walk in the door. Service & quality of work has been great, as well as affordable. I get VERY stressed about anything car related, but I've been truly at ease both visits. I have also waited in the lobby area with my toddler both visits, and they have a little table with coloring books and I feel very comfortable in their space. This is definitely my "go to" auto shop for any future needs and highly recommend

Had my car towed here due to an alternator failure and some tire issues. The quote was extremely…read morehigh compared to other shops in the area but I only had one tow so despite other people saying they were high I figured I would give them a chance. I touched base with the shop to let them know I was working on finances. As I was trying to come up with the large sum of money I was able to find another shop to repair for almost 600 less. I called today to have it towed and they would not release my vehicle until I paid diagnostic fees that totaled $162. Despite multiple communications between Art and I not one time were any diagnostic fees talked about. I wasn't told when I called to let them know it was coming. It wasn't discussed when he provided me with estimates. It wasn't discussed or disclosed EVER. It was two separate fees. One to tell me my alternator died which I knew before I even had it towed there and told him that. The second was a fee to visually inspect my tire and joint. Please stay away from this shop. This is shady business. Be up front and professional with your potential customers when you provide them pricing. Listen to other peoples reviews also. I didn't agree to a fee. I didn't sign anything saying id pay a fee and it was never ever talked about. Had it been id completely understand. People do not work for free and I get that. But this was just wrong In response to the person below NEVER, NOT ONE time was a diagnostic fee disclosed or talked about and you're a liar if you say you told me that. You gave me a quote for services. Broke it down and never not one time ever mentioned the fees and I spoke to you MULTIPLE TIMES. you even thanked me for keeping you updated on the status of my vehicle being there because I was worried it was there for multiple days. You told me not to worry you usually don't stress over it until a vehicle has sat for over 30 days. At any point in time even when I called you to let you know I was having it towed there did you ever mention the fees. Ever. Stop being a liar and trying to make yourself feel better or have your shop look better by pointing out any other reviews I left. That's why reviews exist. I can show you every single time I spoke to you in my call history. The only time I was told about any fees was when I called you to say I was having it removed off your lot. I kept you informed every step of the way and was honest with what my situation was. Sorry I didn't have $1800 sitting around. But go ahead and say that to try and make me look "worse" I should have recorded all those calls so then I could have the audible proof that you're a liar. I never was told about the fees. I never agreed to the fees and I never signed anything regarding acknowledgement of fees. You set a receipt in my vehicle and didn't even provide the estimate copy and I bet the diagnostic fee wasn't even on it because it wasnt ever disclosed. The receipt I have was generated on the day I picked it up. In general as a human being, lying is shady and non disclosure is shady. In a business it's a disgusting practice. Do better and you wouldn't get shitty reviews. I leave honest reviews and the only other auto shop issue I had was again the truth and the shop actually apologized. So piss off trying to degrade my character. So very unprofessional Bates Automotive & Restoration Center (Owner) an hour ago Just to clarify we DO advise there will be diag fees upfront before any vehicle is looked at or an appointment is made. We can't take a customers word the alternator is bad, if we did and installed a new one and the problem wasn't fixed, then we would be the "bad guys" for not verifying that WAS the issue. We need to be certain we are fixing the issue at hand, not just a blown fuse or ect. And let's not leave out the car was here for 8 days while for "managed" your finances and the other shop you're using in your own words here, " a personal mechanic" not even a shop. Of course Billy Bob will be cheaper without overhead and staff to pay for. And once again using YOUR words here, "People do not work for free and I get that" but when we charge for diag fees, we're somehow the "shady ones" Judging by the other reviews from this customer, any repair shop is out to get her.

I had an oil leak and they fixed it. But when we got it back there was still a leak from somewhere…read moreelse. They quickly came to pick my car back up and gave me a loaner vehicle. They found an even bigger issue and were open and honest with options. I couldn't have asked for a better team to work with. Josh is great at communicating throughout the whole process and was genuinely looking out for me and my kiddos. Special thank yous also go to Jen, James, Zane, and the techs who did the work. Yall are the best and I will be coming back to them for any other work I will need in the future. It's hard to find a mechanic shop that genuinely want to help and be 100% honest with you. These guys are one of the few! Josh explained everything in a way that was easy to understand and even sent pics when things came up unexpectedly.

Our Durango needed a ton of work, including a full engine rebuild, and Josh and his guys at Speeler…read moreAutomotive were great to work with through the whole process. They communicated clearly, were upfront about pricing, and took the time to explain what was going on so we always knew what to expect. More than anything, they genuinely seemed to care about us as people, which means a lot when you're dealing with a repair that big. It's been three months now and the Durango is running great with no issues at all. Really grateful for Josh and his team and would absolutely recommend Speeler Automotive.