I am making a long story into a short one, and copying the review I gave at their Scotch Plains location, and several years later the stink did not return!: I was doing a cleaning job for someone else's house. On a recommendation from someone in our county Yahoo! cafe group, I called in Gaylord Only to try to remove STRONG dog and cat urine odors out of thick wall-to-wall carpeting. I really hoped for the best under the worst conditions. It was 90 degrees and very humid. I turned on the AC and moved the furniture myself. Tho I am sure if you let them know ahead of time, they will do that too. The man showed up in his van right on time, was frank about how bad the condition of the carpeting really was, and that he could not guarantee that the odor would not return, as it was probably saturated into the layer of padding under the carpet. I told him I had confidence in him and to please do his very best. I left and returned to the house about an hour later and he was finished and the house had a nice smell that reminded me of a fresh glass of coca cola! I gave him a tip and thanked him, and the house pretty much stayed not-stinky. I don't have a professional service to compare it with, as I have done my own carpet cleaning with rented and my own machines. This was a lot less labor intensive (of course) than if I had done it myself and the results were outstanding. read more