I cannot put this any more simply and obviously... Let's say…read morea hurricane blows over your house and you get a foot of water in your basement, a bathroom ceiling on the 1st floor caves in, and you have limited time to mitigate before mold and rot set in. EVERY SINGLE CONTRACTOR in the area is either not answering the phone or is too busy. You WISH you had a sister and/or brother in the Mitigation / Remediation Business - who not only cared about you - but owed you as if you donated your kidneys to them. THIS IS WHO AGNES AND TOM ARE. They treat you like family - in the worst of circumstances they come to the rescue with the right knowledge, the right equipment, the right advice, and more. If there was another way to make it any more clear how amazing these 2 in terms of thorough and professional and immaculate work not to mention being lovely people -- I would write that too. AAAAA+++++

Having remediated a few past floods in my finished basement myself ( without insurance due to…read moregroundwater), I now had another flood due to pipe issues was a wake-up call. Agnes helped me w the insurance company who ignored me for 30+ days. Now mold was growing and I was furious. She was very very helpful, knowledgeable and local. Not one of the large water / mold restoration companies who work hand n hand w the ins company. She remediated everything, took time to explain process, was avail after hours and gave me further info if I wanted ducts cleaned, etc. Highly recommended.

Last night, I got a frantic call from my daughter. There was a sewer back up in the basement with…read morealmost 4 inches of water and a lot of feces floating. I wasn't there so I called my insurance company who recommended a restoration company. The insurance company contacted them for me which gave me time to contact a plumber. Everyone called me and confirmed within one hour. Amazing But what I want to share with you all is the restoration company Service Master, was absolutely amazing. Michelle called me back and set up her crew to go to my house and begin the cleaning process last night. They arrived about 9:30 pm and worked until 1:30 am. Everything was cleaned, sanitized and deoderized. Jhoan, who lead the clean up was extremely proficient, professional and helpful. I hope no one ever goes through this but if you do, this is definitely the company to call.

Great team , very nice staff. Highly recommend them . Commercial and residential specialist.read more

Woke up to water all over the hall and first floor bathroom. It leaked through the floor into the…read morecellar. Called Servpro to find out what to do. Jose told me about using our insurance and getting the claim #. I have to say they were out to our house so fast! They went right to work, cleaning up the area where it leaked into the cellar. Even carted away the damaged stuff. They put down mats on the floor that are hooked up to machines to get the water out of the wood floor! Everyone of the team members were very polite and genuinely nice. From Jose to crew shift Peter to the crew Luis, Sebastian, and Franco. I can't sing their praises any louder! Definitely highly recommend this group of guys. Thank you for making a terrible experience of water all over into something positive by being so helpful and getting it done so fast.

Had a great experience with SERVPRO of Dover/Stillwater. Very professional and answered any…read morequestions that I had. We had a sewer issue and the place looked nice and clean after they left. Was happy we called them.

Leon from ServPro came to rip up the laminate flooring after our basement flooded. He specifically…read morenoted how little damage we had and how it wasnt too much work for him to do. There was no damaged furniture to remove and he was in and out in a few hours. He left some fans and came back to pick them up a few days later. At that time, I asked him what the bill would be. I was trying to determine how much of my insurance payment would be left for renovations after his fee. He couldnt give me an exact number, but was confident that it would be under $2k. He again noted how little work he needed to do. An entire month passes, and my insurance company still hasnt received the bill from ServPro. And wont pay me until they get the invoice. We call Leon multiple times in 2 weeks and never get a response. Our insurance adjuster suggests that she call ServPro to get a resolution. Within a few hours someone calls me from ServPro. They have NO clue about my job. Dont know my name, my address or the work done for me. But they will look into it. A few days later I get a bill for $3,800. Double the price Leon gave me. And basically tell us to pay it and that Leon doesnt do the billing. Stay clear of these guys - classic scam.

We live in Rockaway and came home from a vacation to find flooding in our basement. Leon from…read moreServpro arrived promptly and took excellent care of our mold problem. He was courteous and efficient and effective. We would certainly and unhesitatingly recommend Leon and North Morris County Servpro to anyone.

Gary o'Neill is nothing short of excellent. Always cordial, pleasant and always excellent with our…read morecarpets. From pet stains on our couch, to cleaning our rugs, to getting nasty stains of our kitchen counter stools, always professional, helpful and an all around great guy. Highly recommend.

I was very reluctant to even call a carpet cleaning service because my (wall to wall and area)rugs…read morewere in such terrible shape. I opted to give O'Neill and Sons a call, as a last ditch effort to maybe get one more year out of these sorry rugs and I'm so happy I did. My carpets look so clean and smell so refreshed! Stains that I've named b/c they have been there so long - GONE. The dingy path defining too many years of entry/exits - gone! Gary also cleaned a sofa, a recliner and various area rugs and they all look fabulous. I'm not normally a "gusher." However, this was a Herculean task and I am completely satisfied with the outcome. It deserves a gushing review, for sure! I cannot recommend O'Neill and Sons enough.

Initially, Restoration 1 seemed responsive & concerned about mold in my home caused by a concealed…read moreleak, but the experience quickly deteriorated. What was presented as full mold removal turned out to be limited "dry-out" mitigation, an important distinction never made clear at contract signing. A job estimated at 3-4 days stretched to nearly three weeks, with unfulfilled appointments, late arrivals after I took time off work, and understaffed crews. Communication was poor. Technicians repeatedly cited insurance "approvals" as an obstacle, despite my carrier stating this was solely my responsibility and after I had already authorized full remediation. I was told the work was complete, only to discover visible black mold still present inside the wall cavity of my toddler's bedroom (see photo), requiring double the amount of demolition. They also charged for work that was not performed, such as detaching appliances that had already been moved to discover the leak. Third-party post-work air testing showed elevated & unsafe mold levels, and Restoration 1 never provided a clearance report, invoice, or written confirmation that the home was safe for habitation, despite multiple requests. It later became cleark they were working only to the initial insurance estimate rather than fully remediating the mold. Project management was disorganized, the project manager never identified themselves as such nor inspected the site in person, and coordination with the referring plumber did not occur - leaving time sensitive logistics up to me. Nearly a month later, I had not been contacted about reconstruction and I now have to hire another company to complete both remediation and reconstruction, so I cannot recommend Restoration 1.

Well disappointed that this job cost over $3000. For water damage ceiling, with no mold & 2 months…read moreafter the water damage from a sink upstairs that over filled A lot went wrong with this job and I'm going to update more after speaking with the company on Monday ( tomorrow).

We had a leak in our basement and both Sam and Allen were out within a couple of hours of our call…read more They were incredibly thorough, efficient and professional. They kept in contact through the whole cleanup process and even came out late at night when I was concerned about more water from a hidden leak. I would highly recommend them to anyone who needed a wonderful cleanup crew!

Been using them for years on our home, our office and all our rental properties. They do a…read moregreat job, pay a lot of attention to detail and have very fair prices. Highly recommend!

After calling about a broken sump pump, Giovanni showed up the SAME DAY to replace it. Amazing…read moreservice, friendly company, would call again and again for my sump pump and waterproofing needs!

Giovanni and his team arrived early and finished the job in one day. They are a well oiled…read moremachine. Highly professional! Thank you, thank you!!!!

Mike Junio came to the rescue. He should be wearing a red cape with a big S on his chest. He's such…read morea positive force in a disaster situation. I had a bathroom leak from the second floor into the dining room on the first floor. Mike Junio coordinated everything from the insurance, the different teams for demolition, found the problem, different teams to restore the first and second floor damages beautifully back like it was brand new Mike puts you at ease and stays with you throughout the entire project and is in constant contact. Thank you Mike Junio. You are amazing!

I was told by these guys the work they were doing would be covered under our insurance . Only to…read morehave our ceiling torn out , wall unit snatched out before we were approved . Only to not be approved and we're left holding the bag . This is my second review , the first one was removed smh