Sorry, form the start i know i should have got a cab. I thought it will be easier to get ticket at the station... and not ended waiting for 20min and missed the train. Other than that it did take me only 30min to get to the airport. The train was clean. I just hope they could leave some information about the airport in the train so you dont end up following the crowd read more

Quick. Roomy cabins. Return from London back to US train drops you right at the Norwegian terminal. Very convenient! Only minus is overhead storage is very small.. fits maybe a purse of small personal bag. read more

I took the Gatwick express from Victoria station to Gatwick airport last weekend. I was a little surprised at the cost. It was 20£ for the 30 minute trip to the airport. While I am sure a taxi would have been insane, 20£ for a crowded standing room only train ticket seems high. I ended up getting tickets from the customer service booth because a machine had some crazy price listed at first (over 30£). I never discovered why there was a price difference but I didn't find the customer service person helpful at all. I first tried to order 2 tickets and then switched to 4 as others were travelling with me. She seemed to be upset with the inconvenience this caused for her to hit a few extra buttons. read more

Very punctual, very easy way to get from Gatwick to Victoria Station and back every 15 mins. If, like me, you wanted to buy a ticket in advance on the website, it appears they don't accept credit cards registered outside of the UK. No worries, you can buy your ticket on the train from an attendant without a penalty. If you want to stand in line in advance, it's not necessary. read more

Yay! I like this shuttle because it's quick and convenient and the price is right. However, it must be said that you can get cheaper fares on Easybus. read more

I wish I'd had a read of this before forking out a taxi fare worth of cash for the Gatwick Express. A walk up return fare is £28. The Cambridge Express goes at least a 1/3 more miles and costs nearly half of that. It is fast, and the trains are nice, although the conductor was a bit brusque with me and my railcard. Not really worth it at all if the Clapham Junction train gets you there for a fraction of the cost only a few minutes later. read more

Be careful! Yesterday I sat on an old, stalled Gatwick Express train for 2 and a half hours halfway to the airport before they could get an old locomotive to push us there. As a result, I missed my flight and it appears that there's no compensation for missed onwards connections. On the plus side, the staff were never less than friendly and courteous. A lesson to this story? Even if you're paying top whack for a short journey, still leave plenty of time to allow for issues like this? (Does this defeat the point of 'Express' I ask myself?) The standard of the trains themselves has also gone down noticably since the G.E. was extended to Brighton. Apparently, this is a temporary measure, but we shall see. Is this worth over £28 for a return trip? No, not really, but people will pay it for convenience's sake and having one less thing to think about. read more

This is an utter scam. I am a regular user of Heathrow express, but this is a joke. Fake "every 15 minutes" claim on the website, with regular cancellations. Bought ticket 1 hour before, when I arrived at London Victoria was informed the next train would be 55 minutes away, and that I had to take a southern train. It was completely packed and took 40 minutes. To make matters worse, I was given a refund form that I have to mail in and it will take more than 20 working days to process the refund. I have no words to describe how incompetent this company is. It is unacceptable. read more

The service is slow and there are cheaper alternatives available to get to and from the Airport. I ended up missing my flight due to the train having "unexpected delays" however this was the third "unexpected delay" that I have experienced with the service this month. Plus it isn't a 30 min non-stop service any more and the departures are less frequent than advertised. I would not use this service again. read more

Absolutely RUBBISH CUSTOMER SERVICE!! They claim they have money back guaranteed policy but then they simply exhaust you with their delay in responding and trying every trick not to refund your money!! They first ask you to fill in the online form and attach the unused tickets online to request a refund but then, after you spent your time in doing that, they decide that this is actually not good and they want you to send the tickets via post just to make you spend more money and more time for then find more excuses for not refunding your money back. Absolute RUBBISH! read more

Sunday 10 February 8am train to Gatwick Arrive at taxi drop off at Victoria to find no trolleys. Local (slow) southern train to Gatwick waiting on platform on Gatwick Express platform. Confusion. No Gatwick Express staff to tell us where to go. Told to walk with all our luggage (no trolleys again) to Platform 6. All the Gatwick express waiting staff there to check tickets. Train was packed. Left on time. Photo link: http://farm9.staticflickr.com/8518/8406429988_6cf719d06a_n.jpg Freezing cold no heating in carriage. Drink and meal trolley service announced but never materialised. Journey took 50 minutes. Conclusion: Give yourself more time to get to Gatwick. Don't count on trolleys and keep your sense of humour. read more

normally I wouldn't spring for the express from gatwick (heathrow, yes) but directions from a friend demanded it. as I sat there waiting, having watched the regular train depart minutes ago, i began doubting the decision. i wanted my money back, i wanted to jump off the train and chase after the other one. the last time i was in london and i needed to get to Gatwick, my friends were adamant that taking the express was stupid and a total ripoff. now one of those friends was telling me to take the thing. i was confused, but "ok" i thought, "just do what the girl says. she must have a good reason" so i sat and waited, staring at my ticket for 16.90, feeling ripped off and the journey hadn't even begun. eventually, we headed off and oh. my. god. was it slow. every time another train was within a day's range of us, we would slow down and sometimes even stop midway between stations. what the hell??? i thought express meant that we got the right of way?! i swear i aged a year by the time we got to victoria. ...fast forward a week... so you'd think after that whole experience, i'd never go back to the "express" again. well, you would be wrong. i generally don't like to repeat bad experiences, but i do like giving things a second chance. so being that i was running late because my same friend accidentally sent me on the wrong way on the tube, i really had no other choice. thankfully the express runs every 15 minutes from victoria and i was able to grab one just in time. this time it was actually fast and i made my flight. read more

Terrible but they know transport options are limited so they don't care. Unfriendly staff, issues with the machines, and lots of cancelled or delayed trains. Poor service. For instance the train we needed was the 4.30am train, got to the station and it was canceled. Was a close call to make our flight. Update to review, still no stars - two weeks later and the 4.30am train cancelled again; this time due to no show driver which I doubt was the case. read more

Super simple way to get from Victoria station to Gatwick airport. There's free wifi on the train, and seats are comfortable enough for a half hour ride. Buy tickets online at http://www.gatwickexpress.com/ beforehand to save time. read more

Gatwick Express deliberatively double-charge unwitting tourists. I asked the company's staff at Gatwick to help me buy the ticket and tell me which train to jump on. I went in a hurry, and ended up going to Victoria. Well there, about ten-fifteen people were stopped for the same reason as I was, no one had purposefully tried to scheme or save money but they had all made a simple mistake, being directed by the people at the airport to this train. The fact that so many people made the exact same mistake as I did points to the notion that this probably happens on a regular basis to many people. The staff was incredibly rude and even called the police when a couple of Italian guys had a difficult time communicating. So uncalled for when dealing with honest tourists who simply want to come and enjoy London. I'll try to avoid Gatwick express in the future, you should too. read more

First time we (Husband & self) used, as first time flying to Inverness (FlyBe). Great going up as Portsmouth Harbour is the departure stop, however bit packed on the return journey, as it was rush hour. read more

We ordered FIRST CLASS tickets on line prior to our trip. When we arrived at the airport station I showed an employee our FIRST CLASS tickets and asked where we were to go with all of our luggage. He lead us to the wrong platform where we boarded a crowded train that stopped MANY times, had no place for our luggage and was NOT the Gatwick Express. When we returned to Victoria Station to head to Gatwick Airport we went to the right platform and an employee yelled hurry and threw our luggage in between two cars where we(my 12 year old daughter too) were told to enter. I kept saying we are FIRST CLASS. He told us as the door closed to walk several cars up. We were trapped where people and baggage were not allowed. We held on for dear life as our luggage was tossed toward us. When I exited a train I told an employee. She said fill out a form. NO SORRY whatsoever! BAD EXPERIENCE!! read more

Gatwick Express - Where we thrown with our FIRST CLASS tickets. HORRIFIC!! - Airport Shuttles Near Me - Gatwick, WSX

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Does the job when it runs. However, I can't count the times when the trains were either late, or cancelled, or cancelled for part of the way (and when I had to queue to catch a bus for the remainder of the journey...) So altogether, a very expensive service, which is great when it works, but which is not always reliable. And then, forget about getting your money back ! You will not get any help whatsoever. Shame on you Gatwick Express. Very good at taking customers money, terrible at refunding it when not delivering the service read more

The ride itself was nice, though late from Gatwick back to Victoria Station. Be careful about buying refundable tickets though. They make it so hard to get a refund that it's just not worth it. They're so in the dark ages in processing your refund. As I reside in another country/continent, if you e-mail them, it takes up to 10 days to respond. You have to mail in a refund form. Then they e-mailed back saying they need copies of the tickets (that were sent to me via PDF in an e-mail). I forwarded via an e-mail, but that's not good enough. They said they can't print them and that I'd have to print them and send them via International Post. Really, they can't print them, but I have then mail them to them??? Doesn't make any sense. Here's that they said: Thank you for getting back in touch in regards to your ticket query. Unfortunately the tickets cannot be printed here, although you have forwarded them on as a PDF. You will need to print them and forward them on at your earliest convenience. We require the original tickets to be sent to us for auditing purposes. If you have a Print@Home ticket, you can print these off at home and send it to us. Gatwick Express Refunds Team Freepost RTGL-ELXC-HAUU Southern Rail Ashby de la Zouch LE65 1JT I apologise for the inconvenience that has been caused. Kind Regards, Charlene Stewart Customer Relations Advisor read more

The Gatwick Express was fantastic! It makes flying into Gatwick a plus. It provides a very quick way to get into downtown London. Too bad I didn't know you could get tickets on-line in advance at a discount! It makes the service even better. The trains are clean and comfortable, and the ticket counter service people were actually friendly and informative. The only downside I could think to comment on was that I couldn't find any place to throw garbage away on the train. That was somewhat annoying. A bin for trash would have been nice. You can get the Gatwick from the South Terminal. It is very easy to catch a tram from the South to the North Terminal. They come every two minutes. The South Terminal is UK flights, and the North are International. There is a board in the airport that easily describes which airlines to get from which terminal. read more

Depressing and unreliable service. Due to GW being unable to provide service on time (and hours later) we missed our flights and had to buy new very high price tickets. No proper communication of alternatives after cancellation, poor managment and bloody awful customer service, spiced with high level on bureaucracy. AVOID this train service at all cost, there are better and much cheaper alternatives to this. read more

If your in central London and need to get to the Gatwick Airport, head to Victoria Station and grab the Gatwick Express train. It's non stop, takes about 30 mins, leaves every 15 mins & is easy to find and buy tickets for. It's clean inside and even has someone walking around selling drinks & snacks ( although I don't see the point? ). The only reason I can't give it 5 stars is because it's not cheap. About 20 pounds a person. read more

Express Train from London Gatwick Airport to London Victoria station. This is a great transportation option for getting from Gatwick airport into London. The Gatwick Express train runs every 15 minutes. Buy tickets at the airport or in advance. Do note that if you buy in advance you have a time limit to use the ticket or it becomes void. Planes often run late so keep that in mind. It is not necessary to buy in advance since they have a quick moving line to buy tickets right at the airport. The tickets run 17 pounds from the airport to Victoria and can run up to 32 pounds depending on return options. The train is very comfortable and is a non-stop into the city. It is a lot faster than a taxi or bus and stress free! read more

Terrible service when train was delayed and ultimately cancelled. The staff on the platform directed us to wait fo the next train that was going to be "12 minutes late". It was ultimately canceled as well. Then we were told to take a local train which could get us to the airport... That train had no service to Gatwick. We ended up taking a taxi only to miss our flight . In the end we ended up having to spend $5,000 on rebooked tickets and 2 extra days travel.... totally unacceptable read more

Very clean trains and great service to downtown London. You can pay a little less if you don't mind stopping along the way.

One star because I can't select none. Train was delayed and a lack of communication meant that we ended up catching a cab for £80. As we had return tickets we caught the train on the way back using only one leg of our return tickets. I emailed the refund application in and they then only refunded the difference between our initial reduced return ticket cost and two full price single tickets which really f*****d me off. Lack of customer service all round it seems. For a company whose USP is the speed and ease with which you make it to the airport they really need to wake up their ideas. read more

It took 30 minutes. 20 pounds. Bought tickets from Customer Service person who was helpful, but slow. Please note that Gatwick Express arrives to South terminal. If your flight departs from North Terminal, you will need to take a train between the terminals. read more

Yes, the trains are nice and service quick, but the cost is SO much more than a regular train which runs along the same line and takes only a very few minutes longer. I am fortunate enough to be able to afford premioun services but I dont like being taken advantage of just because I am going on holiday and frankly thats the way i felt when i compared the GE with the ordinary services! read more

This express service to Gatwick airport is fault nice, save time and money, but definitely he facilities and he coaches could be cleaner and better. read more

The Gatwick express was clean and efficient. We bought 2 round trip tickets online for £40... a steal compared to a cab ride to Gatwick. It took about 20 mins to get to the airport and there were trains every 15 mins, which allowed us to sleep in that little bit extra for our early morning flight! Will defo take the train again next time I'm heading to Gatwick. read more

Five stars because it is super quick and easy (No stops between Victoria station and the airport) but less one for the price! It takes about half an hour to get there. read more

If you are flying out of gatwick and if you are in a hurry then this is probably the quickest way that that will get you to the airport. It's not cheap by any means but with no fuss and no stops it's worth the extra money. If you book ahead online or use a railcard you can save yourself some money. The trains themselves are clean and the journey is smooth and hassle free. It goes directly from Victoria to Gatwick and vice versa. read more

Convenient train into the heart of London via the Gatwick Airport. Reccomended.

Quick, clean and reliable but a massive rip-off - it's clearly designed to fleece tourists, £16.90 single or £28.80 return for a 30 minute journey, they must be raking it in! It was actually cheaper for me to get the train from Manchester to London, and not a whole lot more to get Easyjet flights from Gatwick to Germany, so I feel like I got stung on the way... It's also no longer true about a discount for Easyjet customers - you can still get the tickets (and other train tickets) on the inbound flights but they are at full price nowadays. read more

As I much prefer to fly into LGW instead of LHR, I often get on this train. It is very smooth, fast and efficient on time to the minute. It takes straight into Victoria Station with 15 minutes. read more

Good, quick service straight into London Victoria. There are very mixed messages about whether or not you can use an Oyster card on this route or not; I've found the best way of doing it is with an old fashioned ticket and a railcard. Get there early to get a seat, but the services are very regular so it might be worth waiting for the next one if you're not in a rush. Pre-book if you can! read more

My train was cancelled at 5:45 am on the 5th June. The following train was then cancelled and I was eventually put on a Southern Service train at 6:30 in the morning. Which meant I was very late for check-in for my plane and meant the start of my holiday was particularly stressful. I have since complained. it has taken them 20 working days to get back to me and have refused to refund my ticket, it I want to contend this decision, the only way forward is to resubmit my claim and wait another 20 days. Terrible service read more

Fast train to Victoria Station. Not always clean but certainly not dirty.

I used to get this train a lot to visit my parents and it makes a big difference getting this train. If you get the slower train, the journey feels like it's never going to end but the fast train makes you feel like it's taken no time at all. Usually very clean as well, worth it for a few extra quid. read more

Gatwick express' customer experience is abysmal; whether it's the platform staff, delays/cancellations or the customer service, but they know there are limited options and could therefore care less. Our morning train was cancelled when we got to the station, we missed our flight, and we're still chasing our refunds months after submitting a claim. Not a word on their end, let alone an apology, and repeated false promises when you follow up yourself. The trains' lack of ventilation and poor safety (we've all read the news lately) is further evidence of their disregard for the customer. I don't mind paying £20 for a one way trip, but absolutely not if I have to put up with the above. A cab ride for two from Victoria is only marginally more expensive. They're not doing the 'Gatwick vs Heathrow' campaign any favours. Keep up the great work! read more