I am in communication with the owner or manager, and the response, every time, has been fast.
I am a board member at our townhome Community. We had a big issue with our Pool last summer, last year. It was green!
It was learned that another Vendor had unplugged their equipment. We were not sure if this was also tampering as this Pool area had been vandalized several times over the years. There was only one key to the Pool Pump Room and the previous board member had given it to me.
The technician made it over that day and handled it immediately. We appreciated the super fast response as this was indeed an emergency. It was back to normal within 24-36 hours. I think that we had to allow half a day for all of the levels to be normal again.
We also made a sign, "Do Not Unplug" this Cord, with an arrow pointing for reference, for the Pool Pump Room, and placed it inside. It was taped in the needed area.
I don't understand the bad reviews, as I have always had a positive experience with this company. I appreciate all the communication. I appreciate all of their knowledge. I appreciate the fast response. Our pool is open all year round so we have visits several times a week.
Thank You to the entire staff of Gator Pools. read more