I have the deepest appreciation for the gentleman that made it possible for me to drive a car home today . Smooth process,thoughtful service. Pleasantly execute and accommodating. Thank you so much . I would highly recommend . read more

I just had the WORST EXPERIENCE WITH ANY DEALERSHIP! I took my car in, to get an oil change & get a battery light checked. I was told the battery light was not showing anymore so all was good. I went to pick up the car & the light turned on! I went to speak to another service employee who told me to schedule an appt with another dept, which I already had. I then ask if I can drive it home & he says yes. I proceed to drive, not even 1 mile, & the car stops, leaving me stranded! I called them & Scott the supervisor is at lunch! So no one can help me! SERIOUSLY! Tammy the customer service agent suggest I tow it, I ask her who will pay for that & she says me. I say absolutely not, so I sit & wait for Scott to call me back. After 15 mins of waiting, I call my husband who has to get off from work to come jump the car. Scott calls me 1 hr later & has nothing but excuses for me! I asked for a refund on my oil change which is the least they can do & he says no. I am never taking any of my vehicles back here. Scott & everyone else here has no idea what customer service is! read more

Still in the preliminary stages of trying to sort this out, but long story short, I brought my low-mileage Jeep Wrangler (purchased at Gator) in for service, check engine light was on and engine was running rough. So, $1800 and five trips later, Jeep still had check engine light and was still running rough. Was told to "drive it and it would clear up." Service manager Scott Davis offered to investigate further for an additional $4200. I am currently having the vehicle evaluated for service performed and continuing issue. Be careful at the Gator Jeep dealership service center, their prices are inflated, and in my case, the problem went unresolved, though I paid in good faith. read more

Huge thank you to the Team at Gator CDJR, especially to Allen and Tammer. From start to finish, the process was smooth, professional and stress-free! Everyone was super helpful, honest and made sure I left happy with my new car! read more

BEWARE! I'd give ZERO stars if I could. Absolutely horrible, rude customer service. The salesman passes you off to the owner if there's any issue with a used car and he's a nasty piece of work. Anyone buying here is taking a risk. They do not stand behind the service or "quality" they claim to have. Don't waste your time or money here. They absolutely do not stand behind their cars or their word read more

When we moved to the community with a Chrysler product that has a warranty recall they refused to handle it. Some years later, thinking this was a fluke, we decided to purchase a vehicle there. Unfortunately our feelings that the recall issue was some one off occurrence quickly dissipated when the sales people literally forget you the next day after the purchase when we had an issue. During the height of Covid the service manager failed to even try to take basic safety precautions. To their credit, they did expeditiously make a warranty covered body work repair; and the vehicle we did buy there has lasted almost 9 years with few problems. Stellantis has enough issues of its own, but Gator truly needs to step up and really work on positive customer relations. read more

This is a buyer beware post. I purchased a 2024 RAM 2500 from Gator. It was not until 5 days later when I had a tonneau cover installed that SEVERE DAMAGE was pointed out in the bed. Large dent int the back of the bed and the entire right side of bed bowed out as if a "large tree" had been felled. I emailed the owner Mr. Kelly and he ghosted me. I chose this dealer as the salesman Kelvin was nice. Nice means nothing! Why was this damage not disclosed? Why was nothing done to remedy this fraud? I will certainly disclose this damage when I sell the truck - which is making a terrible grinding nose in the right front. Shame on this dealership! STEER CLEAR OF GATOR CHRYSLER DODGE! Was this because I am a woman that they thought it was OK to take advantage of me? Really sad. read more

Terrific staff! Tamar Youssef, Finance, the absolute best. Professional, respectful, personable and funny. Got the absolute best deal. Go to Gator when shopping for your next vehicle. read more

Wouldn't be caught dead returning for service. Oil change and new tires. Couldn't even set the tire pressures to correct specifications. Driving home and my truck sounded funny. Decided to check the oil level when I got home and found it was two quarts overfilled and dirty. Looked under the vehicle and found the oil filter had been replaced but the drain plug was never removed. I used to work in the automotive industry and I know the problems that can occur with too much oil. Needless to say I had to take it back the next day to have the oil service done correct and lo and behold, I never received the customer satisfaction call or email...... wonder why read more

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Unfortunately, I can NOT recommend this dealership. 100% PT disabled veterans do not pay certain fees. They kept adding them on to the out the door write-up up.They would not move off the asking price of the truck, even after showing them car gurus has the truck as High Priced! The sales woman was a sweetheart even though her return calls and texts was minimal. She was nice. They low ball your trade, even after showing Kelly BB true trade value. The sales managers play to many games. Dealerships are a business that's understandable, but you should be pretty fair, especially with your veterans. I can not recommend this dealership at all. Good luck to whoever takes their money here. Watch out for junk fees. They love to add them. read more

Ended up buying a truck from gator that I did not want at first. They initially said the loan couldn't go through as they stuck me in a Dodge ram that was $3000 more than the initial vehicle I drive and really did want. I've had five problems with it within the first month to include the air suspension that I complained about after 2 weeks of purchasing the vehicle. as you might imagine this repair cost is $6,300. The air suspension is not something that goes out right away I believe that they knew that when I bought it. when I initially called to inform them of this issue, I was told that they would take care of me until I brought it in and this was not the case. I can't believe that they later said sorry can't help you, You already paid for the vehicle. I don't suggest anyone purchased a vehicle from them and if you do you better expect there might be underlying conditions or issues with the vehicle so be ready to come out of pocket. read more

This store lies to the people, we made an appointment to come see the car and we drive there 187 miles but when we came in to the store they told us they sold it last night. Don't lie to the people... read more

went in with Jeep purchased three months prior from them to trade because the vehicle didn't fit me. I was shopping with other dealers so I needed more info to compare and make a decision on where to trade and get a different car. Young man who helped me, didn't show me cars in the price range I asked for, he showed me cars in a higher range but didn't give me the price, because "we can make you an excellent deal". Wouldn't give me a trade in dollar up front for the same reason. He wanted me to find a car I liked and they would go from there. After looking at his "deal", the car was over $6k more than I wanted to spend and told me I wouldn't like their cars in my price range which was around $20K! Also he lied to me about the Warranty left on the vehicle, which there wasn't. And when they talk about price, trade and give you the bottom line, they didn't include their dealer fee, $899 plus cost for tag trade like that $1000 didn't matter. He kept telling me how people liked him and that he had been doing this for years (I'm sorry, if people have to tell you that it's like they are trying to convince you too). Finally, he took my car key to get mileage and vin #, took the key off my keyring and put the key up with the floor manager (closer). I had to ask several times for my key, but also had to then listen to the closer before I could get my key. Terrible way the end this experience. read more

I would give it a zero if I could! i never should have bought a truck from this dealership. Thr are rude and after I bought the truck I was waiting for my funds to transfer so I could pay cash for it and they habe called and been rude insisting on the money while I wait for the funds to clear. Don't do business with this dealership! RUN and find a dealership that is honest and respectful for your business!!! Sorry I went there!!! read more

Awful Customer Service Experience for Jeep Recall at Gator Chrysler Dodge Jeep #lemon #lemonlaw https://youtube.com/shorts/1qwIoP0htUE Jeep sold me a lemon! If your Jeep has a recall notice, don't expect your Jeep dealership to treat you as nicely as the time that the sales department were while trying to sell you your vehicle. I had to send the word out to any potential curious customer, so I posted here on Yelp. My wife and I bought our hybrid, electric vehicle (EV) for the benefits of the electric capabilities; however, we were not able to benefit from these capabilities since October! I explained to the unprofessional woman at the customer service desk that I lived right across the river from the Gator Chrysler Dodge Ram Jeep dealership, in an attempt to explain that we only use the Jeep for the electric feature for short commute distances, but the woman replied and gestured that she lives right across there, totally disregarding my meaning. I was telling the woman that I come from a different world, and she cut me off saying and gesturing that we all come for the same world. I completed my comment by saying that I come from a different world where a customer leaves the dealership satisfied. I had to ask to talk to the manager. Then she asked me to follow her in an attempt to remove me from the proximity of other customers, but I didn't follow her. I told her to have the manager speak with me there at the manager's office. Then that is another story. The 95B/NHTSA 24V-720 Recall is due to electric vehicle battery risk of spontaneous combustion causing destruction to vehicle, surrounding vehicle(s), and home and death to person(s) involved. read more

What a refreshing car buying experience!!! Brandon was the sales associate we worked with, and he was so nice. ... which was just a bonus because he was also patient, efficient, knowledgeable, and helpful in a way that was never pushy. We are thrilled to be driving off in our gorgeous new Jeep Grand Cherokee and look forward to a long term relationship with Gator Dodge in Melbourne. PS. We had purchased a new car only 5 months earlier so we were fresh off of that experience with the Genesis dealer in Melbourne. Gator Dodge blew them away... such a better experience for us. And sometimes, the experience is what matters most (although our new car is awesome!). read more

The 4 week backlog for appointments is crazy. I guess that's just how it is now. Knowing in advance is helpful. Best plan is to drop your car off and come back later. I was able to drop my car off, walk to where I work and then walked back after my shift was over. Much better than waiting and hoping they're complete by a certain time. All in all a much better experience than the last time I was there. read more

They always change their word. I don't like to be told one thing over the phone and another when I arrive..... get it together your service is terrible! I was quoted 188.00 for a key, then it was increased to 250.00 once I arrived it was 275.00. read more

Gator Chrysler Dodge Jeep Ram - Auto Repair Near Me - Melbourne, Florida

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Run like hell! these guys are absolute criminals. I had two issues. one issue fixed . the other issue came back. they left back up camera unplugged plus three other wires unplugged. I found this by myself!!!! Bottom line they created more issues expecting me to come back for a spanky! a lot of people would go back and pay big bucks for them to simply plug in what they did! they changed one battery cable and left the other filthy dirty. I also got a new issue of whole thing turning off while driving! Suprize I found a wire on other terminal that easily pulled out! Gee never had a stalling problem before! extremely dishonest peeps. Don't get fooled by these satanic mcnasties. read more

Great experience at Gator, Chrysler, Dodge, Jeep. Chris our salesperson was honest and helpful. I went with my son as he was a first-time customer. I really felt Chris was straight with him, and they did bargain a bit, and in the end, we did get a fair deal. Never was it uncomfortable, as sometimes buying a new car can be. I would highly recommend Chris at Gator Melbourne. So glad we could support our local dealership. Thank you! read more

First I'd like to Thank Mark in service that took My frantic call today. He sent me To Bob in Service. I came In to get diagnostics done on my car because of brake light coming on while driving. His handheld device said it wasn't urgent. I am So very thankful for them getting me I'm immediately to ease my worry. Finally a place I can trust with friendly kind people that care for my safety. I'll be back in March for my maintenance. Again many thanks Give them a needed raise. Lisa Mcw read more

Had broken weather stripping on door. Took a month to get appointment. Came in at 8:30am to wait 15 minutes for Richard (service tech) to finish breakfast. He then told me that he didnt know if they had the parts in stock even though i told them exactly what was wrong. He said he would check with service and if parts weren't in stock he would let me know right away so i could get out of there. After 90 minutes i went outside to find him. He told me he hadn't even checked yet because he was busy and was the only one there. He finally asked and of course the parts weren't in stock so i waited 90 minutes for nothing. I got a recall notice and it was again 4 weeks for an appointment. As luck would have it i got Richard again and he took 15 minutes to finish his breakfast before coming over to me. He told me that the recall required an inspection and if nothing was wrong i would be out in 10 minutes. He said if there was something wrong they would have to order the parts and i would have to come back. I asked if he could do an oil change and tire rotation. He said the car would be ready in an hour and he would call. My girlfriend had driven up with me because the person who made the appointment told it would take 3 to 4 hours. We went shopping and went back to the dealer after 2 hours because we did not get a call from Richard. I was surprised to see my car finished and sitting outside. It took Richard another 30 minutes to check me out and he was rude and told me again he was busy and the only person there. I asked to speak to a service manager but the woman at the counter said he wasn't in on Saturday. When i got the jeep survey i asked for a manager to call me. Scott, the service manager called me and when i tried to tell him what happened, he cut me off and said Richard was one of his best service people and he didn't believe me. He then told me to find another dealership because they didn't want my business because i had give them a bad review . I put in a complaint with corporate regarding the terrible way i was treated. read more

will never go back. went in for a ABS call back. when I came to pick up my truck I was told that there was $189.00 charge for doing a diagnostic on my AC. WAS never told about it. what a rip off. STAY CLEAR OF THIS PLACE FOR SERVICE. read more

Avoid this dealership at all costs. Unethical, unprepared, and NOT honest. There's a reason I drove to Orlando to buy mine! I took my vehicle in for work that I was told was under warranty by the dealership when making the appointment, the only reason I returned to this dealership. Not only was I told upon arrival it was now not covered under warranty, again after confirming via phone, but I was also told the part to fix the issue was not ordered. So, after showing up for my scheduled appointment- I was told they didn't even have the part. So what was the appointment for? I was told by my service manager it's not his fault, even though I specifically requested when I made the appointment that the part be onsite and ready for installation. Even if I wanted to pay for it I couldn't. Epic fail and disrespectful waste of valuable time. read more

Horrible Service, 15 minute Express is a joke. Took and hour and a half in and out. Tried to schedule appointment told I didn't need one as they get you in and out. Sat for 35 minutes before anyone came over. This review probably won't help much as there management is concerned enough to even look as is obvious by all the other complaints. read more

The Gladiator broke down, and this dealership is where the Wave program had it towed. I want to state that Gerry Marrero is the man who made things happen. After a lot of chain jerking from the initial tech who received my 2021 Jeep Gladiator, Mr. Marrero honored my Jeep Wave policy in a timely and efficient manner. Thanks to Mr. Marrero for your support. read more

Needed warranty work done and the earliest appointment was 4 weeks out. Explained that the reason for urgency was the headlights not working. Service department stated that I could drop the car off but they would have to have it for a few days to maybe work it in. I asked for a loaner and she stated that they didn't have loaner vehicles. Horrible customer service! read more

Wanna talk about RUDE? I called from 1200 miles away, was going to purchase a SUV for my kid to pick up and use as a driver, Sales moron was way snotty sounding as i Asked his to verify a few things on the car, ( tires.. he said they are there.... And when a sales idiot tells you " Its all there" well WTF does that mean? half the car is usually missing? well the sales crew of course make good on the low feedback ratings at this place, Try a BS $895 dealer fee, along with the alleged competitive pricing and you get a WAY OVERPRICE CAR.... Not me. Good luck I only hope EVERYONE reads these reviews read more

Went to pick up a side view mirror. I got an invoice for $275. Went there to pick up side view mirror. They told me $636. Very SHADY business!!! Do not go there. Bunch of Scumbags!! ​ read more

Bought a car here. It needed some repair, and they did them without hesitation. I had zero issues with them. All the guys from Anthony in sales, Carlos in the body shop, and Scott in the service center were great! Definitely, I would recommend this place for purchasing and service. I love my new-to-me Jeep! read more

My kid is in Melbourne for college about 600 miles from home. Sent her to Gator to replace a MOPAR car battery that was still under warranty. Service department left her waiting for 40 minutes for the service manager. She called the next day and was told to leave a message but no one returned the call. So I called the service department and asked the manager how he would feel if his 18 year old college kid was getting screwed over by a service department while away at college. Promises where made but not followed thru. I ended up spending the $100 to replace the battery at a local auto parts store. Who knows how much business this dealership has lost by such actions. College parents always ask each other where their kids can take cars for service. Those kids will graduate and buy cars. Those cars will eventually need service. ...SMH! read more

My 2014 Jeep Grand Cherokee had a dash which delaminated into a wavy mess. Jeep decided to extend the warranty and fix it. Probably to avoid a class action as many people I know had this exact issue with their dash. So in February 2020 I picked Gator to do the repairs as the Vero dealer was terrible. They said it may take up to 9 months to get the replacement dash. Well then Covid hit. It actually took them over 3 years to get the parts! So they finally called and said your part is in. Whoopee! So I make my appointment 9:45 for Friday in May of 2023. The lady said it will take all day! So the wonderful day comes around and I drop off the car expecting it to be ready later that day. No the service writer says, it will take more than one day, Monday it will be ready. So Monday (today) at 1 and no word about my car. So I text Nelson, my service advisor. No response for hours. I call and the operator says I will put you through to Nelson. No Nelson, so I leave a voicemail. Then nothing for 2 more hours. So I call again, and Tammy says I will page Nelson. 7 minutes later and I hang up without speaking to anyone. So I call Tammy back she says I will put you through to our Service Manager. He doesn't answer so another message left with him. By now it is 5:30 and no status about my car. About 5:45 the manager calls me back and says Nelson was out sick so he wasn't here. So why did Tammy keep putting me through to someone out for the day! Doesn't she know by 4:00 Nelson is out sick? Worse of all, the service manager tells me my car sat for 2 days and still no one has even started to work on it! Oh the only person who can work on it had trouble with the one he was working on and mine should start next! Wow what incompetency! I imagine I will do a follow up review when they ruin my car for me. This place is run by liars and idiots. Drive anywhere else for repairs. Only a fool would go here twice. read more

Want to express how horrible customer service is at this dealership. I took my truck here about two weeks ago and had a lot of stuff done. Left to go home noticed that the truck shakes a lot. Called to schedule an appointment to have the tires balanced. Mind you my truck was there for two days and this was something that was suppose to be done and I had already paid for. Went in today for my appointment. Stressed to the guy when I made the appointment that I had meetings today that I needed to be in and out. He said it will be an hour max. 1 1/2 hours later my truck is still out back. They never touched it. Asked for a refund for the service I paid for that wasn't done. Service manager said he has to mail me a check. He also didn't seem to concerned with the fact that I was given pour customer service. People have to work. Time is money and you just wasted my time and my money. Let's just say you won't be getting anymore money from me. Some of you may say it's petty. But it seems every time I take my truck there for something simple they take the entire day. And this isn't the first time they forgot to do the balancing when I paid for it and having to come back a second time. Balancing tires shouldn't take that long to take care of. I should have bought my truck at the Cocoa dealership. read more

If I could give no stars it would match the service I got from Gator Chrysler. After waiting for AAA and getting a jump and they didn't have a battery, I went to Gator. An hour later, I was told that all was fine. We said, no, we were stranded today, it is not fine. They insisted we didn't need a battery. Then 2 1/2 hours later, we are at Autozone and again confirmed, I have a bad battery. Gator Chrysler did not care about our car and did not care about our safety. DO NOT GO HERE IF YOU WANT SERVICE. read more

Place is a joke......had my truck for 3 and a half months!! Needed a new transmission. They ordered one. Waited 7 weeks.......found out why it wasn't coming in, they never ordered it after all!!! So had to wait another 6 week! I'm from Illinois and was here for the winter. Had to rent a car. $4300!! Didn't offer a thing in return. Called Chrysler Corp and they are not happy!!!! Please go somewhere else!!!!!! Update: contacted owner about my situation. He took down our information. Within 4 days got back to us with a reasonable resolution. Very far person. read more

Horrible service from an incompetent service department. It is run by Mark who is a professional excuse maker. Had a new key fob made for my truck and they wiped my skimmer so all of my old keys were rendered useless. They are unable to program my old fob. But at 250 I can buy a new one! Mark agreed to take off charges off my bill for $170 for things-that were never discussed in advance. still waiting to see these credits returned to my credit card. My bank sees no activity of a return and I'm not surprised!! Took 6 days to get one key for my truck! At a loss of my brother taking me back and forthc 12 hours and being with out a vehicle for something that should take an hour ! Do not buses these guys!!!!!!! read more

Horrible experience. Was belittled for giving an ideal monthly payment when asked where I wanted to be at. Car salesman Mike simply got up and said he was done when I gave him the ballpark I was wanting to be in. To top it off, the manager present rushed after me, got in my face and cussed me out while leaving the store. Will never do business here. Very unprofessional business. Would give 0 stars but not an option. read more

I have always taken my truck to a Dodge Dealer for service.. this time after service at Gator the tire fell off while we were on the road. I expected everything had been done right the first time. I was wrong and it could have been a tragedy. Their work was never done right after many trips to this Dodge Garage to fix this grievous mistake. Don't trust GATOR CHRYSLER DODGE Or their best worker. read more

We loved shopping at Gator Chrysler with the old manager and purchased many vehicles from them in the past. But they have gotten a new manager who is horrible and tries to cheat you. We went to buy a new vehicle from them and trade in our old one. They gave us half the trade-in value of the car due to a minor issue. We ended up buying the car we liked and they told us they would fix the few issues there were with it. We took it back the next day and reminded him of the two issues and he said that only one of the issues was part of the deal. Do not buy from Gator Chrysler with this manager! read more

Waited a month for parts under warranty (was told 1 week, twice). Once parts came in, I was told the work would be done in a day. Called every day for 5 days to get updates. Guy working had called out sick a couple days and no one let me know and then the weekend hit. Was told they only had a shuttle and no courtesy vehicle, so I went and rented a vehicle. Only to find out they have a contract with Gator and Gator should cover it. When confronted, Gator said they took care of it and transferred the rental over. Come to find out, I was still charged for the first couple days. Will never go back. First experience was a 4 hour wait for a diagnostic test, so that was my first red flag. read more