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    Gateway Newsstand

    3.0 (2 reviews)

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    Paradies Shops Carolina's NewsBeat Concourse E - If u look closely you'll see -plenty of employees around.  About 6 total when I went thru while 10 customers waiting in line..!!

    Paradies Shops Carolina's NewsBeat Concourse E

    3.9(9 reviews)
    5.8 mi
    $$$

    FYI - this is a review for the "Carolina's NewsBeat" store specifically located in the Charlotte…read moreDouglas International Airport next to the Fox Sports Bar & Grill and Speedway Grill in Concourse E. I won't bother going into the prices ($2.78 for one 20oz bottle of soda) or even factor it into the review since it's not their fault and the markups are expected - - I can certainly accept that. What I cannot accept is employees who are not customer service oriented, unprofessional, unfriendly, and not willing to do what it takes to ensure an efficient and quality experience. If you're looking to buy something quickly on the run before you make your connecting flight, don't bother to stop here because the employees work at their own leisure and pace - even with the manager present. I walk in and see 6-7 people in line waiting to make a purchase. There are 3 Registers and minimum of 5-6 total employees (wow, seems overstaffed). At first glance 2 of the Registers were processing customers while the 3rd was occupied by an employee processing paperwork. I pick up my soda (Coke Cherry Zero - - the highlight of the experience) and stand patiently in line, now Customer # 6 in queue. Okay, I'll be patient. One of the employees ringing up customers then stops her work and turns around to help another employee who is asking questions and looking for something (a "book"). The 2nd register employee slows down her work to engage into the discussion for assistance. The other 2 employees then walk away to go retrieve the book leaving 1 register open with a (now) queue of 10 people waiting in line. Meanwhile the manager (I believe - male authority figure) is standing next to the register and is watching her process orders, plus the other register is still processing paperwork. There is also another employee standing nearby and starts talking with the other two who are looking for "the book". The Math: Out of 6 total employees 3 of them are standing around chit-chatting while 1 authority figure is observing and the other 2 are doing work where only one of those two is actually ringing up customers. The queue is now @ 10 and I'm # 5. Yay!! There is no sense of priority or urgency in processing customers in a timely and efficient manner. A few minutes later I move up to #2, and even though I'm next in line the manager proceeds to point to the girl behind me (#3) saying they will be able to ring her up on the other side (register now open - she finished her work). The girl behind me then looks at me and says "you're next in line so I'll wait after you....". Cool beans - - thank you. She (customer) was more cognisant than all of the 6 employees combined. I nearly put my drink down and walked off - - why should I even give this establishment my $$ and support when they don't seem to give a rats behind about quality customer service. If it wasn't for that damn hot sauce I just had w/ my meal I would have done it - - I swear! But a nice cold Coke Cherry Zero sounded so damn good at the time - - it was a thirst quencher, still not worth $2.78 but that's a whole other story. Like I said - - if you're in a hurry or really dislike waiting too long in lines, or don't care for low morale or poor customer service and execution then don't bother to stop in here. Lesson's Learned = don't do anything that would provoke you to having the need to buy something here (i.e. the need to quench your burning throat w/ a cold beverage due to excess consumption of hot sauce). Toodles!!

    Run, don't walk, to the Carolina Newsbeat shop in Concourse E at the Charlotte Douglas Airport. I…read moreliterally had no plans to buy anything, and yet I stood in a line for the chance to take a picture with the amazing cashier, Valerie. Valerie is literally one of the most positive people I've ever met in retail. And I used to work retail...She sings to the customers, lifts up weary and grumpy travelers with compliments and leaves you with a "Have a blessed day, baby!" The young soldier behind me in line greeted her like an old friend: "Hey, Valerie, how're you doing?" "Here's one of my troops!" She exclaimed. You are going to stock up on airport sundries anyway, so spend your money at Valerie's shop and just *try* not to leave in a happier mood. "It's a good morning, whether you like it or not!" - Valerie

    Photos
    Paradies Shops Carolina's NewsBeat Concourse E
    Paradies Shops Carolina's NewsBeat Concourse E - Blanket and neck pillow $20.

    Blanket and neck pillow $20.

    Paradies Shops Carolina's NewsBeat Concourse E - $10 headphones. thank god

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    $10 headphones. thank god

    The Book Rack - 2 awesome cookbook finds!

    The Book Rack

    4.4(40 reviews)
    9.4 mi
    $

    Whenever we visit cities outside our hometown area, we always look for bookstores ... used books…read moreor new. On this visit to Charlotte, NC we stopped in at the Book Rack. Besides a focus on mystery and thrillers, they really had most genres covered. Most of the books here ... and they claim tens of thousands of books ... are used, and are generally on consignment from somebody. So quality varies, and you might find two copies of something in very different conditions and at matching price points. That being said, the selection was exceptional and well worth investigating. The Book Rack had an especially large selection of kids books ... which was great for us. The only downside of some of these large holdings is that they aren't all classified and organized. Sometimes a certain genre will just be stacked in crates or boxes ... but don't let that dissuade you. There are treasures to be found here. If you like books and enjoy the hunt, this place is for you. Recommended.

    I feel like I found a gem and wonder where have I been…read more This is a little bookstore that sells new and used books. I mean can this get any better. First time I went. I brought two books on house plants and planting in containers. I couldn't find any pies making or pound cakes baking books that were on my list but I emailed them to today to ask if any of these are available. They replied right away. Even though they didn't have the books I wanted. The customer service was great. They're willing to reserve these books if those come in. The cost of all the used books can be $5 to $8 which is great.. And if you follow them on Instagram. There's specials sometime. Go check them out

    Photos
    The Book Rack
    The Book Rack
    The Book Rack

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    Gateway Newsstand - media - Updated May 2026

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