Ripoff! Charged me $45 for a refill and gel polish. My usual salon charges $30 and doesn't torture my hands during the process. Not a good experience. Will not return. read more

Agree. It gets the job done. It could be way nicer , mostly if the staff smiled. But I use them a lot - inexpensive , convenient, clean, good selection. read more

Gateway Nails - Hours gateway nails - Nail Salons Near Me - Wayne, Pennsylvania

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I think the gentleman who did my nails attempted to be courteous and polite. What I had done was a full set gel French manicure. I realized I could not have almond or oval shaped nails with my French manicure, so I told him that I worked with patients at a medical and I needed them to be short. My hands are looked at constantly by my patients. He huffed and puffed with to distress when I said I would like oval, but I realize that I might not be able to have that with the length I requested. The man seemed stressed with his constant sighing (as if I was wasting his time) and barely responded when I asked if rain brought business in or kept people away. When he asked me if I wanted a thick or thin tip, I told him do whatever you feel is best. He said he would do a medium white tip. I said, "sounds great!" He showed me my right small finger tip and said is this the length and tip size you want. I said yes. The only problem is, he never compared this nail to my other nails. In fact, he barely looked at my nails when he was filing, shaping, or power-sanding them. Also, 7/10 nails are uneven or jagged and my white tips, besides the the right small comparison finger are THICK. I was never asked to wash my hands after filing down my nails and before polish was put on. I prompted the hand washing and asked when I should do this... He told me "not yet." I never had my cuticles or hang nails cut, not sad there any cuticle oil on them. Also, I had no massage and no lotion on my dry hands seeing as there was no hand washing after the shavings were all over my hands. At the very end, he asked me to wash my hands. I came back to sit in the chair due to me thinking we were not completed since there was no lotion applied to my hands. As I sat down, he expressed that we were finished here. I proceeded to give him an $8 too on $55, which I would have given him almost twice as much, had he done a better job. The next time I go there for my refill, I will ask someone else to do my nails and explain to her that I won't be giving HIM/HER any tip, because of the poor job, poor customer service, and lack of attention to detail given by her fellow employee the first time. read more

Just came out of this nail salon. I have been once at this location before. But this time there service was beyond horrible. I always ask for nail buff and no color. No one even knew what i was talking about. Then one lady named Rose starts my pedicure and at the end i ask for buff my toes they say they don't do it for toes. Okay fine. She starts my manicure and in the middle a man switches with her and was so rough. He did not even remove my cuticles properly and asked me good. I said you tell me cant you see. And he goes like you tell me. Not that they did not know how to do their job they had the guts to be rude. DONT WASTE YOUR MONEY AND TIME. Horrible experience!!!!! read more

Gateway Nails - Cuticles - Nail Salons Near Me - Wayne, Pennsylvania

This place is clean, bright and friendly. Large selection of nail polish.... Got mani pedi. The man took his time, and air looked great. All of the other people seemed just as pleased. I am Not from this area, but will go back...... Some of the bad reviews don't seem right, especially the brows....there's a European Wax Center right next door.......so Why? That's how I found this place! read more

Give this one a hard pass if you need a decent pedi - for just a polish change, maybe, but even though I specifically asked for more intensive callous removal, the tech couldn't manage that. My heels looked worse than when I went in! He spent most of his time massaging my calves. read more

I went in this place and asked to get my lashes done and the lady told me to go to another store next door that does lashes, what kind of service is that? POOR SERVICE. I just don't understand why she refused to do my lashes. I have never been to this place before and it's sad because I work in the shopping center. read more

If this place is hit or miss, it was a hit when I went. Emmy removed an old set and did a new set of acrylic nails for me today. From other reviews, I guess I was lucky to get Emmy. Went on a weekday morning and was seen right away. It's a nice looking place but definitely not friendly. Didn't matter to me though because I've never had a more painless and gentle take-off than this and I love the way my new set look. I will be back when I can get an appt with Emmy. read more

Gateway Nails - New set by Emmy - Nail Salons Near Me - Wayne, Pennsylvania

I have been there 3 times now & each has been a positive experience. Tony does an outstanding job on dip nails. Love them every time!

Been going here off and on for over 10 years... love it! Sophia does the best acrylics in the state!!

I just got the worst pedicure of my life here today. Everything about it was horrible and I was charged $5-$10 more for this crappy job than for any pedicure in the area. Do not go to this "salon", your nails will look worse when you leave than they did when you arrived. read more

Went in for brows. Awful job...I even asked for someone who was more familiar with English to explain my concern. When the operator would not get assistance I should have left. I like my full brows and only want some definition that I can keep up 2-3 months. I feel naked now. One side is OK the other definitely MUST grow in for repair. I have not used this place in a while and will NOT return. Back to Mary in King of Prussia or the Euro Neighbor in Gateway!!!!!! read more

It was wonderful, the lady who did my pedicure maybe wasn't as rough as I'd like but she still did a wonderful job. I almost fell asleep. The place was super clean, the people were very nice, the service was excellent. I'd highly recommend this nail sail salon! read more

Betty was awesome, super nice and professional. The first time visit the salon but definitely come back with her for dip nails.

If I could give this chain of nail salons a zero stars I would. Every time I try a different one something always goes wrong. Either I leave with bloody fingers or my acrylics break within 4 days. It's an obnoxious price to keep paying for horrible service and quality. I paid $72 for a full set of acrylics and a horrible pedicure where the guy was basically scared to touch my feet, and personally I don't think I have bad feet. I'm boycotting this chain from now on. I do not recommend any of the "main line" salons to anyone. See my pink nails in the picture posted. read more

Gateway Nails - Zero stars if possible. - Nail Salons Near Me - Wayne, Pennsylvania

The worst experience I have ever had in 30 years of having mani and pedis! For the same price you can go to a clean, friendly and professional salon read more

This is my first review, since I was so displeased with this salon. I walked in, there were approximately 8 employees playing on their phones with headphones in. It did not appear anyone wanted to help me, and they were more annoyed I was there. It was 11:45 am on a Tuesday morning. I had a broken nail that was very far down, and I told her it was very sore and hurt very badly. As I was trying to explain this to the women, she attempts to soak my finger in nail polish remover. T I was displeased the entire time she did my nails, as I could not wait to get out of there and I knew I would have to pay to have them fixed and my normal salon I go too. I was charged 55.00 for a refill (and one broken nail) for a pink and white. It has been two weeks, and they already need to be redone. Hence to say, I will never go back there again. Crappy Salon, terrible employees, don't waste your money. read more

My 14 year old daughter and her friend went in to get their nails done and were taken advantage of because of their age. The woman scraped off the old nail polish with a nail file and only put on one coat of new polish when she paid for two coats. My daughter was telling the woman she was hurting her and she just continued ignoring her. My wife went in to complain and just got alot of double-talk. We won't be going back, its really ridiculous that such a simple task can't be completed properly and that they would take advantage of children. read more

I read a lot of bad reviews but decided to give it a try anyway. It's very close to work and would be great to go to more often on my lunch break so i took one for the team. I am happy. Tiffany did a great job, she suggested a full set because mine were all breaking and old. She painted them exactly how i wanted and met my time line (1 hour for nail removal, a full set, and a "design"). The only reason it's missing one star is because i think they're over priced. Very happy. read more

Gateway Nails - tropical V Tips - Nail Salons Near Me - Wayne, Pennsylvania

The people who actually give you the mani-pedi are great. Quality work. The manager, however is a sour, unkind person. My friend and I told her we checked the website before we came, and it said $25 for a pedicure. We told her (after seeing it was now $28), and she did not even consider honoring what the website said. I will probably never go there again. Not a pleasant experience at all, read more

The blonde receptionist was rude and unfriendly. She told me I was next a couple of times and then a staff member finished with a customer. However, the staff member went to a different customer. I already had been waiting for an hour and 15 minutes. One of the men on staff tried to grab her attention because I was leaving and she didn't even seem to care. I will never go to this nail salon again due to her not caring about the customers and her attitude. read more

I love it here. Nice people and great pedicure. They have great hours. I can never get out during the week and they are open on Sundays!!

I am a little surprised at all the negative reviews. This is a standard nail place like that you'll find any strip mall. However, this nail salon is extremely clean and seemingly sterile, which is why I frequent it almost exclusively. I rarely smell any usual stink that often emanates from nail salons too. The technicians aren't the friendliest but I find them to be professional. They talk amongst themselves in Thai a lot but I find this less distracting than if they were chatting in English. Sarah has often done my pedicures and she does a good job. They also do a nice hot stone massage on the lower legs and feets as part of the $27 pedi. If they aren't busy they'll easily spend 40 min on a pedi. All in all I've been very pleased with this nail salon.. read more

Hit or Miss. The employees rarely interact with the customers. Every time we go here it's simply because it's convenient and too much time has gone by for me to remember how much I dislike this salon. I always regret it. My suggestion - if you are reading this for advise - is that you go somewhere else. read more

Not a good job at all. The manicurist was sloppy with my toes. I had to scrape off excess polish from the skin around my nails. My manicure chipped the same day. read more

Gateway Nails - Nails just 2 days after the manicure - Nail Salons Near Me - Wayne, Pennsylvania

I really like this place. It's not too expensive, and the pedicures include the most thorough massage I've ever had. I haven't gotten a manicure there yet, but someone else was getting one last time I was there, and not only did they get an arm massage, but the technician came around and rubbed her shoulders, too. This is definitely the fanciest feeling pedicure I've gotten without the fancy prices. read more

i waited several hours, then once i finally got in my nails took 3 hours to finish and they weren't the color i wanted and when i brought that up my lady denied and tried to tell me that it was the exact color i asked for when i just said can i have white and ended up with pink nails, i would reccomend this place if u dont want your nails to look good and if u have a lot of time to do practically nothing. read more

I've been coming here for years and it's always a great experience. I get dip nails and never have any issues, Sophia always does a fantastic job. I can't figure out why there are so many negative reviews. Yes, if you go at peak times (ie after 5) you may have to wait a bit. read more

Great selection of colors, they really take time with your pedicure and they use hot stones as part of the pedi. Bonus - they rub your shoulders while your nails dry! You pay a couple dollars more than other salons in the same class but the facilities are nicer, clean and the service are worth the bump of $2 bucks from standard. read more

I stopped in for a pedicure here last Sunday because it was convenient and they are open on Sundays. The salon is very clean, the staff is friendly, and the pedicure was just fine. They do a hot stone massage and hot towels which I like and a short neck massage while the polish is drying. Not bad for $27! I don't, however, like the elevator music that they play. I will likely come back to this salon. read more

Not impressed.... I didn't really enjoy the experience. I felt like I was just a dollar bill and not even a customer.

Made an appt for 11:30am, arrived on time and sat for 30 minutes in the chair!! No one even said anything to us. When asked if they honor their appts, the reply was "well if we're busy...blah blah". What the point on an appt???!!! The the guy got all pissy when my girlfriend asked him to please shape the nails (he had quickly filed them like he was in a rush). NEVER coming back!! read more

By far the WORST nails experience ever! My nails were chipping by the next day! The service wasn't good and they were not helpful to any of us! 3 of us went and all will never return! I would not give a star at all but that isn't possible on this app. I would give them a negative 100! I had to go get another manicure somewhere else because of how terrible theirs was! A total waste of money! Go anywhere except here! Also, they could not do a half moon at the top of my nail to do the nails the way I wanted them..I didn't know it was called half moon but it's basically a reverse French manicure. They are suppose to be experienced? Absolutely no good! read more

Not the best manicure I've ever had, but not the worst either. The man doing my nails was a bit hurried and it ended up being a little sloppy. Would have expected better service for a $30 manicure. read more

I'm surprised at the reviews here. I have been alternating between Gateway and a similar salon in King of Prussia for a few years now and much prefer Gateway. The staff has always been very good, friendly and accommodating. When they do good work, I tell them so and tip appropriately! That, friendly smiles and returning as a regular customer (and not just a transactor) can go a long way. Have had manis, pedis, acrylics, gel nails and waxing done here and have been very satisfied. Once I didn't care for the service but I no longer see this technician working there. Both the men and the women are very competent. Have come to expect that most nail salon employees were not raised in the US, not an issue. They have very generous and flexible hours as well. At times, they have had a receptionist-type person working there ... this seems to help let them focus on their craft. read more

I use to work in the shopping center where they are located . Nice, close by and reasonable I've gone in recently and hate how they've changed. They have a receptionist who looks like she rather be anywhere except there. The girl who did my eyebrows was in a foul mood and it showed . They jacked up the prices I'm guessing because the rent is so high in Gateway. I wouldn't mind if the service was good... It's not .... Last time for me. read more

As another reviewer stated; this place is hit or miss. Gateway Nails is part of the Mainline Nails network. I've been to about three of these places, but this location at Gateway Plaza is, IMO, the better of the three I've been to. Some women are blessed with nice nails. The great gene of nails has bypassed me and my nails are just gross--they are brittle, and the nail beds are short. Ugh. That being said, I really do depend on a great set of acrylics. I don't like them long either and I find the square-tips cringe-worthy--so I go for a sporty and natural length with a soft rounded tip. I don't thik this is too much to ask for. Since the onset of the gel nail polish, I get an eyeroll and a tsk when I turn down the gel nail polish mani. In fact, when I was at Gateway right before Christmas, they refused ( I swear, I'm not kidding) to do acrylics--not only on me, but on others--WTF??????? I 'm convinced it is because the acrylics took too long and the gel mani took far less time and was more expensive. What to do? Since Mainline Nails has a monopoly in the area, I got the gel nail polish mani. OK--no bear with me for a minute. The gel mani wasn't bad at all, and lasted a while, and I actually went back a second time for the gel polish, but it was a lousy job. It is totally hit-or-miss. One of my co-workers went to Gateway on my semi-recommendation and a few days later showed me her gel mani. The polish was already peeling off. Currently, my nails look very nice. I hit the jackpot with Tina. She did a set of acrylics that are the perfect length, the perfect roundness and the polish is beautiful. Will she be there the next time I go back??? I hope so. As a former Jersey Girl and NYC Borough Girl, I miss my NY/NJ nail places. The workers were a riot!!! Always joking around. Always having a good time. You could go into any nail place in Jersey, NY or Long Island and practically have a party!! This Mainline business is boring--the people all have a stick up their a............., even the workers at the nail salons aren't too gifted in the personality department. They are attached to their cell phones and all have pusses on their faces like they cannot stand the clients. I want to have a good time at the nail place--Tina is the closest employee to a Jersey/NY manicurists. I guess I just have to make lemonade out of being in a plantation of lemons! read more

5 Stars for me. Laura is the best. I have gel nails and get a refill every 3 weeks. Laura makes my nails look beautiful. She's fast and concentrates on what she's doing; she's not distracted too often. Emmy is another one of my favorites. The place looks great since they renovated it. I've never partaken of any of the other services so I'm a bit astonished at some of the negative reviews. But again, I don't like pedicures (I'm a bit odd - don't like having my feet touched), and I don't get anything waxed so I'm not in a position to be a judge in those areas however, from an observer standpoint, the pedicure chairs are always well-maintained, cleaned regularly and look pretty comfy. I recommend Gateway Nails. read more

Very clean and professional salon. Walk-ins welcome and you will be seen quickly. The pedicures are done very well and a massage with hot stones is included in the price. Price is about $27 for a pedicure and you can expect your treatment to last 1/2 hour from start to finish. read more

I gave this nail salon 4 tries due to its convenient location to me. I was disappointed each time. My nails turned out nicely, but I was not treated well. The first time they cut me pretty badly and did not apologize. I had a cut on my finger for over a week because they are so rough. The other 3 times I was kept waiting over 20 minutes past my appointment time. The 4th time I waited 50 minutes past my scheduled time. After 30 minutes, I nicely asked how long the wait would be since it was 30 minutes past my appointment. They did not care and told me they were busy. Also, every single time took much longer than necessary because they would run around and service others at the same time as me. This salon has wasted too much of my time and been too rude to me for me to go back. The prices reflect a high-end salon but the nail outcomes are average and the customer service is awful. I would recommend going somewhere else. read more