November Gel manicure - under cured or weak top coat lefts nails tacky and texturized. Returned to…read moreshop (with my own gel polish) and had them redone and was charged in full. 1 day later two nails had polish completely lift off. Returned to shop where they repaired both and provided a gift card for a free gel manicure. Over the next week, four more lifted off! COMPLETE GEL LIFTING MEANS THE GEL SEPARATES ENTIRELY FROM THE NATURAL NAIL, OFTEN DUE TO POOR PREP (OILS, DEAD SKIN), IMPROPER CURING, AND/OR USING INCOMPATIBLE PRODUCTS! Christmas week with ratty nails . Called Saturday to make appointment with a particular tech. Arrived for the appointment and the only male there started to prep nails for soak off. When I asked when my tech would be taking over I received "What can she do for you that I can't?" He was so angry! I should have left then but did not. With tears in my eyes I let him finish the sloppiest and most painful manicure I've ever had. I had brought a photo of what I wanted, definitely not what I received. I had forgotten my gift card, and was charged in full. See final pictures what I asked for and then what I got- uneven nails, nails cut to short, bleeding cuticles, horrible paint job.
EDITED to Respond to Salon:
I have been getting my nails done for 40 years. SINCE AUGUST OF 2025 AT Nail's Pedis. Attention to detail and "perfection" as you call it SHOULD BE YOUR GOALS! I have had Gel manicures since it was first introduced. I have never experienced sub par top coat - leaving nails under cured and tacky. NEVER had polish lift completely off, NEVER. When both instances occured I returned to the shop QUIETLY and was quite satisfied with repairs and gift card.
After 4 more nails lifted I said nothing until I came back in. AFTER calling first and making an appointment with Celine, who has always been so nice and accomodating. Upon arriving Ryan was annoyed. Spoke to me inappropriately and rudely.
I did NOT spend 10 minutes complaining about gel lifting since that was already explained. When Ryan tried accusing me of nails breaking as the reason for the lift I said NO.
Nails ripped and uneven AFTER lift.
COMPLETE GEL LIFTING MEANS THE GEL SEPARATES ENTIRELY FROM THE NATURAL NAIL, OFTEN DUE TO POOR PREP (OILS, DEAD SKIN), IMPROPER CURING, AND/OR USING INCOMPATIBLE PRODUCTS!
When I then asked when Celine would be taking over he had the audacity to say to me "She's not here - what can she do for you that I can't". WHAT??? 100% unprofessional. The photo I showed to Ryan was for the polish I wanted, not to change my hands! I realize my hands are 56 years old and of course wouln't look like the picture. How dare you say " as for your hand shape, we won't comment on that" !!!???!!??!! My nails weren't so short when I walked in there but Ryan cut my nails down to the quick resulting in painfull filing. The shape of my 56 year old hands did not cause the HORRIFIC services. The polish is uneven down to the nail bed, sloppy with gel baked onto the skin, filing uneven. My "old hands" did not cause the horrible, painful, bloody, and incomplete cuticle removal.
Someone from the shop called me (ONCE NOT TWICE) and left a message to contact the shop for a resolution, which I was going to do today. Seeing the insulting and passive agressive response to the review was disturbing to say the least. This is not a good way to resolve things, right?
I did not post anything negative until The Man treated me and my nails like dirt, and then to have a response like yours.. WOW. So many nail places out there to choose from. I was loving this one until now.
