It's never "fun" to be asked by your physician to get an x-ray, as it alludes to a possible medical…read moreproblem. But the staff here makes you feel calm and comfortable. Quality expertise by all. Kudos to the entire staff here.

I went to Envision Imaging of McKinney for a MRI-guided arthrogram. Dr. Lon Hoang performed the…read moreprocedure. He was calm, articulate, patient, empathetic to my high state of nervousness, and took time to explain the process to me in detail. He even offered to play music, so I asked to listen to his playlist - and it put me at ease. He slowly numbed the injection site until he could proceed with me being comfortable. I felt a slight pressure - nothing else - no pain at all, it was remarkable. Everyone told me it would be excruciatingly painful. It is my experience on 10/21/2025 with Dr. Hoang that he is the physician to request any such procedure. My deepest and most sincere thanks, Dr. Hoang. You are blessed with this gift of care and expertise. Respectfully L-A. P.

Monica checked me in very nice and friendly, super sweet and friendly, answered all my questions…read moreand offered water in the sitting area

Does not take cash as advertised and then there are surprise bills later that are impossible to…read morepay. Never going to use them again, only Gateway even though it is way out of the way for me.

If you are deathly claustrophobic like me this is the place to go and ask for Pam M. Insurance…read morewould not approve an open MRI and my doctor had to jump through hoops to try and get me approved but they still denied the open MRI.....Pam said she is claustrophobic and understood my concerns and fears. She let me go in and out of the machine to give a "test" run to make sure I could do the tests... she also let my son (23 yrs old) hold my hand and showed him where the emergency escape button was so if I started to panic that he could get me out faster. My doctor prescribed me 3 Xanax to help calm me but those didn't help much..until after the procedure then I fell asleep while he went to get the car...

They no longer have the real sweet lady that did the mammograms. Instead there's a new gal and she…read moreisn't friendly and at one point was so rude I couldn't believe it. Also, a radiologist no longer looks at the mammogram right away. Instead she let me know that my dr would get the results in 5 - 7 days. I've never had to wait on results at any place before including here, but I guess they've changed things over the last year. Update: I got my results and they said no change year over year. I find that hard to believe, considering I have a golf ball size lump there that definitely wasn't there the year before. I called and asked that they look at it again. They never called me back. I called today to see if a radiologist had looked at it yet. And no, a radiologist still hasn't looked at it but said a mammogram tech looked at it and maybe it's a cyst. So, I would say to absolutely never go here. You can not count on a radiologist looking at your scans. Now, next week I am going to get looked at somewhere else because it's now baseball size. North Star has prevented me from getting proper treatment for over a month now due to their slow results, lack of care, and not having a radiologist look over scans.

Office is nice lots of snacks. Front desk employee was very snarky. Also maybe send someone the…read morecost of the imaging before they drive 40 minutes to get there. Wouldn't have wasted my time.

It's that magical time of year!! Mammograms are life giving tools! Shoutout to Ms Sherry at the…read morefront desk and all the awesome staff! COVID-19 precautions in place!!! Clean restrooms and TV in the lobby. Hand sanitizer everywhere and the staff wears masks!! Local community heroes here!!! Testing is always a great diagnostic tool for anyone's health. I personally remember all my loved ones and friends who have been affected with breast cancer. I honor their struggles by being accountable to my family by being monitored and screened. Early detection is important and having good healthcare staff is as important! This place is great!! Personable, respectful, and knowledgeable. I will be proud to recommend this location and staff!!! Love to all the gals who treated me today!! Svetlania, my tech (sorry if I misspelled) was a blessing and so gentle!!

I have gone to this center several times for mammograms. The staff are always very polite, friendly…read moreand professional. The whole experience is as pleasant as possible. Melody, in the office, is especially friendly and sweet.

Excellent service. Had written orders for MRI, delivered and they got approval and did it same day…read more 5star

I finally had a chance to speak to the manager named Nora who made excuses for her staff and told…read moreme pretty much in so many words that this was all in my head and that I am making this up by saying I'm sorry you felt that way. She never for once made a statement that showed she believed anything I complained about. She kept insinuating that it was in my head and the employees did not engage in unprofessional behaviors. I told her that if she does not have camera with sound on it then she cannot verify if what I am saying is wrong. She was not there and did not go through what I went through. I have never felt so uncomfortable before in my life and I did not deserve to be mocked and made fun of. All I did was come in for mammogram and was humiliated and used for amusement. Instead of staff working they were preoccupied with socializing and fraternizing. This is unacceptable and management should worry about retraining their staff and maybe employing more professional ones. Instead they don't feel their staff is wrong in anyway and think the customer is the problem! I was not happy with the conversation that Nora had with me and as a manager she is not going to do anything to rectify the situation. Instead she called to offer an insincere apology and told me that she is sorry I felt that way I did. Do better! Pls. Unacceptable!

Nurses and techs great. There for 3 days. Never saw a Dr. The NP was a poor listener. Left more ill…read morethan when I arrived. Was glad to get out of that place.

I came into the ER for esophagitis on December 20, 2023, and Dr. James Frame had me in and out…read moreafter the diagnosis. I totally recommend anyone to come here.

Had a CT scan for lower back. Sole tech in the room had no idea how to get me off the table…read moreafterwards since I was unable. She called in a man to help and he had no idea either. I felt my back spasm in pain as they were trying things that didn't work. Neither asked me where my pain was. Since they are obviously not trained for this, they should have fetched a PT (in the same bldg, next door).

MRI Care Quality- technician needs more training in administering MRI…read moreBilling is slow and non-responsive to the customer. Had MRI in April did not recieve my refnd until June 21,205 after mutiple call and emails.

My mammogram was on 8/13 at 2:30pm. The employee who did my mammogram was unfriendly, indifferent,…read moreand having a poor attitude simply because she had to repeat a few times to me for I did not understand her. I speak several languages and English is not my native. Can you learn to be kind first and not judging others. Someone should also remind you that you were being paid to perform your duties.

Solis does not answer the phone. Ever. I have tried all phone numbers. I have been calling for…read moremonths trying to schedule a diagnostic mammo. They will not let me book online, it must be a phone call but no one ever answers the phone. So I will have to drive up there to get an appt. This is a dreadful company. I am blown away that all clinic locations have all of their phones forwarded to the main number.