I once had a horrific experience here but after changes were made I've returned multiple times…read more I've had great experiences since and continue to return

I have been at this Urgent Care a few times and I think the staff is very professional and very…read morefriendly. They do an excellent job and I feel like Pottsboro is lucky to have them in our community.

Baylor Scott and White Hospital is our favorite Hospital to go to when needed. Always Been Going…read morehere for 10 years now. They are Very caring, Honest, Trustworthy Plus the staff are incredible. Especially "Kim" in the Radiology Department. She is Absolutely The best in the Business. She's definitely a Breath of fresh air To Deal with too. Caring, Answers all of our questions when we have questions Very Nice person as well.

I don't like going to urgent care. Or er. Or really any doctor, because, I have systemic lupus, and…read moreit's a very complicated disease. No two patients are the same, but yet they treat us like we are all just making stuff up, or it's not our lupus. So, after 5 people, one being a nurse, tells me "you need to go to urgent care" I'm like...Here we go, to the circus. Of yet another doctor, who will dismiss, not listening to me. I have lupus outbreaks, that look like shingles, bug bites, blisters etc etc. I have both CLE and SLE (skin lupus-systemic lupus-usually just saying systemic, because skin is your systemic ‍) I make an appt. At this dirty place. At 5:40pm, my husband asked, "can you make it earlier?" I call back, and I ask "is the doctor knowledgeable about systemic lupus, and can I have an earlier appt please?" She put me on hold for a few min. Came back, said "yes" to both. So, cool. Get in the car, drive up there, it's 4:20, and someone gets called before me, I'm like "neat, glad I came at 4:20pm for an appt". Not out loud, but in my head. Soooo, at about 4:50 ish, I get called back. I hear a couple of people just shooting the crap. Outside in the nurses station area. And I hear someone being really crass, super crass, and I'm like "god, please don't let this be my doctor" duhhhh duuuuuu It's is. She walks in. "Let me see yo bug bite". Ummm it's not a bug bite. There's NO fing indication it's a bug bite, ITS NOT A BUG BITE. I'm here to see if I have a fing infection in my lupus sore on my leg. She's like "ok then it's yo lupus. Aren't you on steroids already?" "No, I'm not, because I'm allergic". "Oh ok" she just rolls her eyes, I'm like "is it infected? Can you please check for infection?" She said "there's nothing to test, there's no oozing or anything to swab" ummm it's called a regular CBC that you can do. To check and see that my WBC isn't skyrocketing. But no, heaven forbid we actually do something that would actually make sense in the medical field. A cbc! No, we aren't going to check you for infection. Even though you're here for a potential infection. She's like "I'll give you antibiotics..." I said "I can't take oral antibiotics, I'm susceptible to cdiff" and rolls her eyes. Leaves room. Just out there talking crap, about me? I dunno, couldn't hear clearly. I've been here well over an hour, I'm irritated, and dismissed as always. So, I walk out and need to use the restroom, and I reiterate "is this infected?" She just was like shrug. Okkkkk. So, come home, cry for about 2 hours, and just go on with life, because doctors really just don't care anymore. They don't listen. They don't have compassion, empathy, kindness, good bedside manner, and I still don't know if I have an infection. Probably just picked up a virus or something due to uncleanliness. I highly suggest going anywhere, but here. I would have rather waited 7 hours at the hospital to get a fing answer, or at least a doctor who would listen and get an answer, but let's be honest. They don't care either. I'm waiting for my 8 month wait referral appt to a specialist, but in the mean time, I guess I'll just have to suffer in silence, and I dunno, walk around with an unknown infection. Just living my best life. Where are all the compassionate doctors who actually do their jobs? Not here. Not there. Not anywhere now a days. Like why be a doctor, if you give zero f's about your patients, or helping them figure it out? Isn't that what you get paid for??? It's a joke. Go anywhere, but here. Dunno where to tell you where to go, because no doctor really seems to care anymore. If you're scared you have an infection, definitely do not go here, you're more likely to leave with one, if you didn't go in with one. And you'll just pay for nothing. Pics of my "bug bite". That's what my discharge papers say.

I went to the ER to get help with some diagnoses I received. I had 3 separate issues. I was told…read moreby my Dr. That if my symptoms increased, while waiting for referrals, to go to the ER. So I did. The pain was excruciating. I was not improving on any of my symptoms. So I got there, they put my in a room. The NP came in, asked alot of questions. Took down my meds. asked about my surgeries, read my CT report and said they could not help me. That they could not give me pain meds. I was not there for pain meds. I was desperate. I needed help. All this "NP" did was put the stethoscope to my belly. NO OTHER EXAM WAS GIVEN EXCEPT VITALS! I told her I just needed help, I don't want pain meds. I just needed help. They provided me with none. So much for the hippocratic oath. Staff was not friendly. Got the impression from them that they didn't want to work. They assumed I was an addict looking for a fix.

Re: Pam ~ Radiologists…read more Went in for a sonogram. Had the pleasure of meeting Pam the Radiologist. She was very kind, and attentive. I was comfortable during the entire procedure. It was done in a timely manner and I was in and out within a very reasonable amount of time. Thank you Pam and the entire team here. #ShermanTexas #GraysonCounty #04-24-2024

I absolutely love this place couldn't ask for a better DR and the staff is very friendly and…read moreprofessional. Convenient pharmacy that will do anything to help. You guys are amazing!!!

This hospital was amazing the doctor ans the crew was so helpful and made sure it was fast…read moretransparent treatment. Dr moody saved my life. I wish he would reopen somewhere.

Very nice quick and kind people. Had to get a rapid test for cruise we thought for plane but that's…read morefor coming back from cruise. So n California getting another rapid for cruise! Already vaccinated but still having test done? Number 6 times for me???

I appreciate that my doctor was straightforward. However, he was dismissive of my infant who has a…read morebarking cough at night, because he didn't hear it in office. This is typical of many physicians and understandable as they usually like to hear it to diagnose. I get it, it's dismissive but normal. He then told me, 'he's not even congested'. Even though, I had just washed off his nose prior to him coming in and he still had crusted residue on his upper lip. Why would he dismiss him for not seeing snot run out at that exact moment? Did he think I don't know what congestion is? Croup is often worse at night and can be fine during the day, but he informed me it had to be consistent. That is actually not true, so very weird he said that. Maybe he was referring to a more minute part of the croup symptoms? He said he wouldn't give an infant a steroid, which I understand. I didn't ask for one and it's not the only treatment option. But then, he didn't give any advice on how to help my child at home. No mention of anything (e.g. humidifier, nebulizer, Motrin). Nothing was offered beyond 'I won't give an infant a steroid'? I brought my infant in because the day prior and this morning he was drooling excessively, as a baby who doesn't drool and the barking cough was now present after serval days of a cold. He didn't even ask about drooling, which is an indicator for throat pain. All my observations were shut down. Felt like a very worthless office visit with no actual assistance. Seems like a great guy, but not a great communicator, thorough examiner or helpful doctor. Weird and not worth the money.

I visited this ER expecting timely care, but after waiting over 3 hours, I was never seen by a…read moredoctor. I was in pain and received little to no communication about wait times. I ended up leaving in tears. This experience was extremely disappointing and made an already stressful situation worse.

Dr. Jaiswal's concern and the way he is right there talk to each of his patients and get you to…read moreknow him as each visit goes along. He will answer the questions you ask him,and he does not sugar coat anything. I like the straight forward and honesty he has. Dr.Jaiswal is the way I want my doctors to be,straight up and don't sugar coat anything . Keep it real and right upfront all the way. That's the only way to be, always be real. Sincerely Vicky Kersey

Every visit at the Jaiswal clinic is professional and helpful. Most recently, I met with his newest…read moreNurse practitioner and she was very knowledgable. She was friendly, down to earth, and made an excellent first impression. I always feel that I'm in good hands at his facility.

My husband came here for an ear infection, got in and out on a Friday afternoon in 20 minutes! The…read moredoc was SO nice and the office is clean and beautifully decorated. They saved our parents weekend and concert that night! Very grateful for their efficient and kind services!

Would give 0 stars if I could. Came in with my sick 9 month old who I fear has RSV at 3:45 and…read moretheir sign said they closed at 4:30. They proceeded to tell me they were not taking anymore patients. Makes no sense when y'all still are open for another 45 minutes. Shame on y'all c