Installed new Anerican Standard HVAC, 4 tons on par with Trane for a reasonable amount . Two guys…read moreworked in hot attic all day ! Works great. I called & said I want them back to turn on new heater in the fall. Even sent us a nice thank you note.

I gotta tell you. It's been cold here in the south. These last couple weeks and my heater went out…read more Luckily, Western was available to have a technician at my house within 24 hours of contacting them. Their technician came out and the work was completed and the heat was back on within 45 minutes of him Arriving. The work was professional and the technician, Cleaned up after he was finished. Couldn't have asked for better service and the price was much lower than some competitors!

Tech was professional and hardworking, cleared the clog in the kitchen sink. To do so, he used a…read morelarge machine that he had to drag up a set of steps to get to the kitchen. Damaged every step dragging the machine. To use or carry that machine should be a two person job, so not to cause this type of damage.

DO NOT USE this "restoration" company! Phillip H is an absolute disaster to work with. This is a…read moreguy that shows up at your house unannounced to take advantage of people in an unfortunate situation. He makes you feel like they are going to take care of everything and then stops communication after that leaving you guessing each day. Roto-Rooter will say they will be there "first thing in the morning and then not show. Management will lie and say their technicians called out when in reality they don't have enough support to follow through with all the promises field services managers makes to people with their backs against the wall. Save yourself the time and money and call a professional contractor to get the work done right. I can't emphasize enough - DO NOT USE THEM FOR RESTORATION SERVICES!

I hired Cahaba Valley Plumbing to complete the plumbing work for my basement project, which…read moreincluded a bathroom and kitchen. The initial quote was competitive and communication at the beginning was good. My basement renovation is being completed in phases, and the bathroom was the priority so it could be functional while we wait for the kitchen cabinets and counters to arrive. After payment was made, I had difficulty getting the bathroom portion fully completed. When he returned, the toilet was mounted but the remaining items needed to finish the bathroom were not installed. I was told the remaining parts could not be located, but they were actually in the shower area in the delivery boxes. When I asked about finishing the bathroom, I was told the work would not be completed until the kitchen cabinets arrive, which may be several weeks away. In my experience, the communication and customer service changed after payment was made. I was also asked to pay the full amount before the job was finished, which I later learned from the inspector is not always typical practice. Because the bathroom portion of the work remains incomplete and the timeline for finishing it is uncertain, this has been a frustrating experience. Based on my experience, I would likely choose a different contractor for future work. I am currently in the process of filing a complaint with the plumbers and gas fitters exhibiting board. I will also continue to seek legal action for the unfinished work as he has made it clear he will not do the work until he's ready to do it. Update: After a week he finally responded to an e-mail I sent to the company, and to my surprise, he contacted the City of Fultondale and came off the project (after I've paid him $4,000). I have left a message I received from him earlier regarding his conduct with customers.

Spencer has done several jobs for me and my family. Good work, reasonable pricing. I would…read morerecommend him for residential work.

I called Benjamin Franklin to replace my garbage disposal and to take a look at my shower head…read morewhich wasn't operating properly. The technician replaced the garbage disposal with no issues. I thought the price was reasonable. He barely looked at the shower head and told me that he would have to remove the current fixture then possible tear through the wall and that it could possibly cost over $1000 not including the wall repair. I told him no thank you and I got a second opinion. Turned out all I needed to do was turn the knob on the shower head which controls the flow of water.

Jordan, Micheal and Kenny are amazing! I reached out on Angi and got a call immediately. They were…read morehere in no time. I have a nozzle under my kitchen sink replaced and the guts to a shower/bath combo. They were super. I can't say enough good things about them. Also their work is guaranteed for 2 yrs. If I had known how easy it was to have these things fixed....I would've called sooner. Thanks guys!!!!

They were able to come out right away and do the inspection and let me know right away what the…read moreissues were .

Way overpriced and they didn't even show up on time they came late at night. My appointment was…read moresupposed to be from 12 to 2 and they didn't show up till almost 8 PM. Then he gave me the quote of $424. Two fix the dripping faucet on the bathtub for each valve.. way overpriced

I had a new HVAC system installed in Pelham by Douglas Heating and Cooling yesterday. I couldn't be…read moremore impressed with the service and attention to detail I received from my installer Jamie and his helper. Every aspect of my system was improved. My drain line was extended and sealed and improved from the condition it was in from the original time the home was built in 1998. That was not a necessary part of the system install but care was taken to be sure everything connected with the system was in excellent shape. I appreciate the extra care above the standard system install taken to give me a system in perfectly installed condition.

Douglas cooling and heating has installed all 3 of our units, maintained & repaired since we bought…read moreour new house in 2009. When I noticed water underneath the unit in basement last night, I called their office first thing this morning and Josh, a technician, called me back immediately!!! In fact, he is on his way right NOW to assess the situation to repair it and we can all breathe a little easier!! Coming from a background of my father and grandfather owning a heating and air company (both deceased) that was started the year I was born, in 1974, and a brother and cousins that are also in the HVAC business, I feel very confident that Douglas has always gone above and beyond to make sure we are taken care of and that is once again evident by the efforts of Josh so far this morning!!!

C&M answered the phone after hours, set up an appointment right away at a convenient time for me,…read moreshowed up on time, worked quickly, worked neatly and cleaned up afterwards. I was very happy with my first job by them, so I used them for a second larger job and pretty much had the same experience. I would definitely recommend them if you need a plumber for your household!

The company is professional. My call was answered immediately by a receptionist who asked key…read morequestions, answeted my questions, advised on next available appointment dates so I could decide if I wanted to make an appointment. The estimate is free and provided immediately during the appointment. Once I made the appointment, the receptionist requested I email photos of the faucet being replaced to ensure the plumber has the correct parts to do the work, if I approved the estimate. The plumber was polite, respectable and very knowledgeable in his skill. He provided a written estimate, explained the work covered by the estimate. I presented a coupon from their website and he quickly adjusted the estimate. The cost was very reasonable. I signed the authorization, the work was performed and he discussed ways to prevent future problems.

We needed our bathtub and fiberglass surround replaced. It is not easy to find a plumber who will…read moredo this. Madden came out when they said, tore out the old fiberglass tub and surround, pointed out the new tub we bought was damaged before starting work so I had time to exchange it. Great! They installed the new tub, faucets, raised the shower head, and helped install the insulation on the outside wall. Great! Chris is a nice guy and easy to work with. They were not great at sweeping up after, and wiping out the tub but that isn't a big deal. I started cleaning up the bathroom today and discovered the hot water in the tub isn't working. So they are coming back out today to fix it. Great!

After a miserable week-long experience with another plumbing company that made a feable attempt to…read moreunclog a kitchen sink and could not keep schedule promises, I call Madden on the reccomendation of another plumber that was too busy. I called Madden's office and this nice lady said she could get someone out that afternoon. As promised, Chris showed up and after me explaining the history got his machine out and had my sink unclogged in less than a half hour. After hooking everything up he checked that everything was draining well, clean up the area and presented me with a bill that was less than the other people told me it would cost. I will be having more plumbing done in the summer and I will be calling Madden.