I contacted Service Care about a Viking vent hood that was not working and they were out the next day. Their communication prior to the visit was exceptional. The young man who came to the house was punctual, polite and professional. Unfortunately that's where the good things stop. Our vent hood blower is on the roof and despite claiming to have checked the motor, he never went to the roof. I suggested that the problem could be the startup capacitor on the blower and he didn't check it. Instead, after knocking around in our kitchen for the better part of an hour, he tells me that the problem can't be fixed and that the parts for our 17 yr old vent hood aren't available. He searched online, talked to Viking and there was no way to fix it and there was nothing he could do. He said even if he could fix it, it would be around $900. He collected $115 and left. That just didn't make any sense to me. I'm reasonably handy and I went on the roof and quickly found the problem. Sure enough, the startup capacitor was bad and despite Service Care's claim that parts weren't available and my unit was beyond repair, Amazon delivered the $10 part the next day and I installed it in about 5 minutes. $10. Based on this interaction, I can't recommend this company. read more

I called 3 appliance repair places trying to get someone to look at a dryer that stopped working Service Care was the only one to call me back with an appointment. The tech arrives during the time window they provided and gave us his diagnosis. We order d the part ourselves after the tech gave us the part number. Mainly because they cannot get another tech to our place unit January 4th Great service. Highly recommend! read more

Updated to add that o state, ambitiously, that the pricing was fair compared to "national pricing guide" is a crook. As mentioned before, $300 in labor charges for 5 minutes is absolutely unjust. To mention that you will uninstall the part - do you have my original part available? Additionally my refrigerator has not been running in the same condition since this repair. The refrigerator does not cool and the water line is periodically leaking into the cool pantry compartment. This seems to be directly related to this repair, as prior to your work, no ice (water) was being produced. Poor workmanship and unjust charges all around. read more

Service guy came out to check our refrigerator, found that the damper wasn't working. Conveniently ignored the large pool of oil on the floor under the refrigerator (said it was probably nothing). Part was ordered and took a few days to arrive. In the meantime, we had a plumber out to check the valve where the fridge water line connects under the sink. Once the part arrived, we scheduled the service guy to come back out and install. When tech was here for install I asked him to please also take a look at where all the oil was coming from. While he was behind the refrigerator tinkering with the back of the fridge, the copper water line broke, pouring water everywhere and through our floor into the garage below. I scrambled to figure out how to turn water off while the tech clamped the line. Water got shut off and then tech informed me that it must have been the plumbers fault the line broke, even though it broke several minutes after the Service Care tech went behind the refrigerator to check the compressor. He also found that the compressor was shot (source of oil spill) and it would cost more to fix than to just buy a new one. Since the water line broke while the service guy was working on a repair, I called Service Care to see if they could help with water mitigation/repair flooring. The owner pushed back hard and said that the best he could do was to help pay part of the cost of repairing the water line. He also said that a mess up like this could put them out of business, and that it had to be the fault of the plumber so they would not help remedy any of the water damage caused by the techs mess up. I'm now dealing with a home insurance claim. I would not recommend this company to anyone. Besides the water damage the fact that a literal pool of oil was ignored by the tech when he first came out makes it feel like he knew our refrigerator didn't have much time left but wanted to get us to pay for a repair we didn't need. read more

My dishwasher quit heating and the dishes were not getting clean or dry. I contacted Service Care and they came out the next day at the appointed time. Jonathan was thorough, professional and courteous. He determined the problem, checked on timing to order and receive the parts and offered an appointment for two days later. We were going out of town so I requested they come the day after we returned home. They confirmed the appointment and were here early on the morning after we returned home. The repair was fairly quick. Jonathan did not need to pull the dishwasher out but brought a large piece of hard plastic to place on my floor to ensure no damage if he had needed to pull the dishwasher out. All in all my experience was very positive and I will definitely call Service Care again with any appliance issues. read more

My 20+ year old Whirlpool washer decided to stop spinning suddenly. Hearing horror stories of the new low flow washers and smelly front load washers, I thought it best to try to get mine repaired. Also, I heard that it was taking 2-3 months to get a new washer from the manufacturer, shipped to store and then delivered/installed (thanks COVID!). I called Service Care on a Thursday hoping for an appointment within 2 weeks. Luckily, they had an opening on Monday! The tech showed up on time. He was so courteous and informative. He left my laundry room clean and my washer fixed (hopefully for another 20 years). I'll use them for any other appliance repairs that I need. read more

Total scam, be careful with this company. Came out for 5 mins and charged me $99 to tell me it was going to cost almost as much to fix as to buy a new dryer. I tried to get the person to give me a ball park price in advance and they would not. it is a great scam if you can get away with it. I would like to make that kind of money. Beware! read more

This company was contracted by my home warranty to fix my oven/range combo. A little over a month later, we're experiencing the same issue and the company takes no responsibility for the issue and will require a new claim as it's out of the 30 day guarantee. I tried to give this company a chance to make it right, but they continue to give me the run around. read more

My Nine year old LG washer started to make noise and didn't work. LG gave me two companies in Birmingham that did warranty work. I called service Care in the morning and they had a repairman out by noon the same day. He found the issue, fixed it and was less than $90 ! Awesome service !!! read more

Tanner has service my in counter ice machine and LG refrigerator. He is very professional and does a great job diagnosing and fixing my appliances. read more

This review was before the owner called me to rectify the mistakes of the company. He offered a discount for the inconvenience and since the last repair I have not had any problems out of my television. It's not about getting it right all the time, it's about the actions you take to rectify your dissatisfied customers and Service Care did a great job. I would definitely consider them again for any appliance or electronics repairs. read more

Eric and Tracy fixed my dishwasher and did such a great job. Not only did they fix a tricky problem that was really hard to find, they were very respectful of my home, laying down plastic to protect my floors and re-loading my dishwasher after the repair was done. I also really appreciated that they tried to look for any and all solutions before replacing the part. Thank you both, and thank you Service Care for hiring such wonderful, caring, and skilled technicians! read more

UPDATE: I was contacted by the owner and he offered to refund the diagnostics fee. I received a reimbursement check in the mail so I am adding a star back for the customer service. In summary - the repair was swift and accurate. The billing and explanation of what you will be charged before they do the repair is not the same as after the repairs are completed. Just make sure you have an accurate explanation of the FULL amount of charges BEFORE the repairs are completed so you can make the appropriate decision. 3 stars for the repair guy. He was kind, quick and efficient. The rest of the experience was no good. The repair was quick and effective however what they tell you over the phone to schedule and then what you pay are two different stories. What they told me over the phone was $99 service fee to diagnose the problem and if I chose the repair, that $99 service fee would go TOWARDS the cost of the repair. Industry Standard. So I booked. Repairman showed up on time, was polite and knowledgeable, found the problem within 20 minutes (washer leaking due to torn front seal on door) and gave me quote to fix - $379.83. I thought quote was high but he was there with the part and ready to fix so I agreed. After the repair was completed (2 hours total time onsite) it was time to pay. I asked for a breakdown of the total cost and he said it would be emailed to me after payment. I paid and when i got the email a few minutes later, the ticket just said an $80 seal. So I called to find out what the other $300 was for, exactly. Totally fine with paying labor but even $150/hour is high. That's when the fun started. First the lady who answered (off shore) seemed confused as to what I was asking about and said she'd have a manager call me. Then the lady manager (local) who called told me there was the part cost ($80), labor (around $80/hour so fair), shipping & handling? (Even though the part was in the truck but okay) and the kicker- the $99 diagnostics fee. Wait a minute. I was told the $99 fee went towards the cost of the repair if I accepted the repair. I've had plenty of service people at my home to repair things and that is standard but never have I been charged the diagnostics fee AND the cost of the repair. If that's the way you do business, so be it. Just be sure to tell people up-front what they're going to be charged. And all I ended up with AFTER i paid was an invoice for $80 anyways. So beware before you schedule with this company. read more

We had some issues getting the part we needed - it took a little longer than expected. The manager contacted us quickly, though, and made every effort to make sure we had a good overall experience. I was impressed and I appreciated the personal effort he put in. read more

This is a great company with excellent customer service! My technician was Shaye and he was very professional with a pleasant disposition. That really goes a long way in business during these times...He repaired my dryer and the follow-up was great. The owner and his staff really operate from the stance of excellence. I would highly recommend them for anyone requiring their services! read more

They took our $85 diagnostic fee but we still don't know what the problem is. The technician diagnosed a faulty fuse as the cause for our in wall microwave oven not working. After obtaining a new fuse and replacing it (less than 30 seconds work), then turning the breaker back on to check, the microwave is still dead. The service care folks want another $85 to continue diagnosing the problem. read more

I contacted service care in Irondale, Al.I talked t. o Jackie. She was very nice and she schedule my appointment the next day The service tech call me to say he was on his way. He was here about 10:45 am. His name was Ron.He was very nice and went right to work.It did, nt take to long to fine out what the problem was. The motor on my dishwasher was bad.He told me it would be 468 dollars to repair. So I am now trying to replace it with a new Dishwasher. Ron was very professional and nice. I ask what I owe for the service call and ask a few questions. I told him thanks and told him l would use them again Phillip read more

I had ordered the parts necessary to get my dryer running, and once everything was apart, couldn't get the wiring back together. Called on Friday, and set up an appointment. They are normally closed on Saturday, but they let me know they did have a technician that was working to make up hours and asked if that would work. I took the opportunity, and Matt showed up this morning, got everything put back together, and now I'm able to do laundry again. Matt was professional, timely, and a pleasure to talk to. Thanks read more

I have used Service Care about 5 times over the past 8 years. Highest quality service and super courteous technicians. Never hesitate to call them out to the house. Currently they are helping me with a 62" Samsung DLP HDTV that has blown a color wheel. Top-notch firm. read more

Called for repair of sort-of-new drier. Work accomplished on time, on budget, without problems by a very courteous technician. He was knowlegable, easy to work with, and helpful in every way. Thank you Service Care. This is a company that I highly recommend. George read more

Great service! Live in Huntsville but the local service place was unable to provide service - they recommended Service Care who showed up on time, provided a fix, and even ordered a part for me to have for any future issues that may fall outside of warranty service period. Friendly and helpful, would recommend to anyone. read more

I was in need of a new screen for my laptop and contacted Service Care for the repair. It took a little time to get the part, but that was due to the research it took for the technician to find one at a reasonable price. I was very pleased with the entire experience from the price to the professionalism of the technician and the friendly customer service people. I would have no problem recommending them to family and friends. read more

Quick & Efficient. I really like the service schedule notification. Make it easy to plan my day around you estimated arrival time.

I purchased a new LG washer from Lowe's in January 2015 and my first service call was made in April 2015 with Service Care. The machine was leaking during the rinse/spin cycle and beating & banging around the front door during the spin cycles. The technician told me I needed to add water to my front load detergent because the machine wasn't leaking water only suds through the overflow. He couldn't duplicate the banging problem and left. Since then they have returned 4 more times for the same two problems. Now we are at the point of having LG replace the machine, but they need the repair information from Service Care sent to them along with the multiple photos and videos we have sent to Service Care. Although the manager, Christina, told me last week that she was sending the information it still has not been sent to LG. Now Service Care won't take our calls and we are stuck with a worthless machine that can't be repaired and they have no "CARE" in their Service. It is November 2015 and they couldn't repair our machine and are not willing to do what LG requires to get the machine replaced. I wouldn't use them again and would advise anyone else to find another company to call. You won't find SERVICE or CARE from this group. I was also told by Christina that LG doesn't reimburse them for multiple service calls to repair the same problem under warranty. Maybe their plan is to wait until the warranty expires and then try to repair it. I'm not sure.... only extremely disappointed in the very poor customer service I have received so far. read more

Third update 1/19/14. After reading my reviews, the customer service manager contacted me directly to apologize and offered a full refund of our service visit. He genuinely seemed to care about our experience and was concerned that his technician wasn't able to diagnose our problem appropriately. He made sure I knew he would be speaking with the technician directly to make sure this situation wouldn't happen again. read more

On time, prepared and proficient. All repairs completed successfully and the technician was polite, knowledgable and made the experience care free for me, read more

I have used Service Care on numerous occasions for various appliances. I have been extremely satisfied with their service. All of their serivic techs and office staff have been knowledgable and very nice to deal with. The only thing keeping me from giving 5 stars was what I felt to be an exortabant price for unstopping a clogged drain inside my refrigerator. The service call fee was $85, and the repair took about 5 minutes, and the tech used my personal steamer to unstop the drain (I volunteered my steamer after he mentioned that they were a good way to unstop it). There were no parts involved in the repair, but the total charge was $220. I felt that to be a little steep for a 5 minute repair. read more

One week since I reported my Maytag ref/freezer not working. Service Care came the next day and has not been back or called despite numerous calls from me. I did find out that 3 days after they inspected the unit that a part was ordered. No information as to when they will be back. this is a one yr old Maytag and parts should be readily available. I am 7 days from my service call and still living out of a cooler. I am not a happy customer at all. read more