I contacted Service Care about a Viking vent hood that was not working and they were out the next…read moreday. Their communication prior to the visit was exceptional. The young man who came to the house was punctual, polite and professional. Unfortunately that's where the good things stop. Our vent hood blower is on the roof and despite claiming to have checked the motor, he never went to the roof. I suggested that the problem could be the startup capacitor on the blower and he didn't check it. Instead, after knocking around in our kitchen for the better part of an hour, he tells me that the problem can't be fixed and that the parts for our 17 yr old vent hood aren't available. He searched online, talked to Viking and there was no way to fix it and there was nothing he could do. He said even if he could fix it, it would be around $900. He collected $115 and left. That just didn't make any sense to me. I'm reasonably handy and I went on the roof and quickly found the problem. Sure enough, the startup capacitor was bad and despite Service Care's claim that parts weren't available and my unit was beyond repair, Amazon delivered the $10 part the next day and I installed it in about 5 minutes. $10. Based on this interaction, I can't recommend this company.

I called 3 appliance repair places trying to get someone to look at a dryer that stopped working…read more Service Care was the only one to call me back with an appointment. The tech arrives during the time window they provided and gave us his diagnosis. We order d the part ourselves after the tech gave us the part number. Mainly because they cannot get another tech to our place unit January 4th Great service. Highly recommend!

Great, fast service! I messaged at 8pm and he was able to fit me in the next day during my only off…read moreday from work! I had the part from the previous owner and he fixed the problem quickly and explained it to me. Thankful I don't have to go another night without my oven!

Jacob, the owner, is absolutely amazing. I ended up needing a new microwave or we could fix it for…read morepretty much the cost of a new one. He helped me shop for a new one. Explained to me exactly what measurements I needed to go with, and why. He's honest and answered all my questions. Such a kind man. Will be using his company for every appliance need from now on. 10/10 recommend!

Responded to request promptly, arrived when he said he would, good appearance, worked quickly and…read moreefficiently, and left no mess. Professional and knowledgeable. Thank you. Carl Schweers

I just had a great experience with Tucker Appliance Repair…read more Aaron was pleasant, punctual and knew what he was doing. I had a leak from my Kenmore front loading washer. Aaron (the owner), had the problem diagnosed almost before he got into the washer. He replaced the hot and cold valves that were both leaking. He had to pick up the parts, was back in 30 minutes and in a short time, my washer was repaired. His price was certainly fair. I will call Aaron the next time I have any problem with an appliance. You should too!

Did not respond when called about refrigerator being broken again. Was told he would follow up but…read moreno answer after multiple calls and texts. If you check the not recommended reviews this occurs frequently.

Jonathan showed up exactly on time. He not only fixed the issue that I called him about but also…read moreidentified and fixed another issue that was causing ice build up in my freezer. Overall extremely satisfied with the service provided.

Repaired my refrigerator in a very timely manner and only charged me the price he paid for the part…read moreplus a reasonable labor charge

Donald Hicks was AWESOME! He installed my garbage disposal. He was punctual, very knowledgeable,…read moreaffordable, and professional, and he didn't take all day to do it. I nabbed him as my new repair man. I will DEFINITELY refer him to others!

Needed a Cartridge replacement for a Shower & Tub combo. They wanted to charge the $645 for the…read morerepair, which seemed extremely high for what appears to be a relatively straightforward job. After researching the part online, I found the replacement cartridge available for less than $75. It appears to be a 30-minute job. I asked the supervisor for a breakdown of the cost between labor and material. He said that they don't give a breakdown. They appear to be hiding their labor cost, which seems to be very high. I wouldn't let the technician do the job and pay an $80 fee for the visit.

I contacted a plumber because I didn't have time to handle a minor repair myself -- a simple faucet…read morestem and valve seat replacement. The plumber showed up on time, which initially seemed promising. I led him to the issue and clearly explained what needed fixing. He briefly touched the faucet handle and tapped the wall, then asked to inspect the plumbing from the basement. After glancing at the water lines leading to the bathroom, he informed me he'd step out to his vehicle to "write up a quote." About 20 minutes later, he returned with a legal pad and handed me a quote: approximately $1,700. The estimate included installation of shutoff valves in the basement -- completely unrelated to the original problem. Naturally, I declined and asked if he was going to address the leaking faucet, since that was the purpose of my call and I needed to resume my day. His response? "That's my quote. That's what I see needs to be done." At that point, I politely asked him to leave. To say I was disappointed is an understatement. I was furious -- not only did he refuse to address the issue I called about, but he did so with an arrogant tone. I will never use Standard Heating, Cooling & Plumbing again, and I'll make sure others are equally informed. And yes, I still had to pay the $80.00 visit fee, despite the fact that he tried to inflate a minor repair into a major project I didn't ask for or need. I couldn't help but think: if I were a senior citizen, he might've had a field day. That's unacceptable.

ProTekk Appliance is an excellent choice…read more Very well communicated work, extremely efficient and fair pricing I would strongly recommend ProTekk for all your appliance work.

Answered the phone on the first call and was at my house within a couple of hours. Repair done…read morequickly and very cost effectively. This is a new small business and I highly recommend!

Showed up on time, provided a reasonable quote, and communication early in the process was strong…read more I had them come out for an estimate and, after researching rates, found their pricing competitive. I moved forward largely because of their customer satisfaction guarantee. Austyn, the project manager, was friendly, level-headed, and straightforward, and his communication was clear with timely updates. Every employee who came to the house was courteous and professional, and they worked diligently while on-site. Unfortunately, the project has involved repeated issues, delays, and added costs, and I am still without a working system. The initial installation placed both the indoor cassette and outdoor unit incorrectly. After a second visit, the placement was corrected. Following that visit, I was asked to sign paperwork stating the work was complete. Assuming the system was functional, I signed. When I immediately went to test it, the system would not turn on. I then learned the electrical work had not yet been completed, meaning the project was not actually finished at the time I was asked to sign. They did return with an electrician afterward. Once electrical was completed, the system still would not operate properly. After further troubleshooting, it was determined one cassette had a manufacturer defect--an internal copper coil leak. While the manufacturer provided a replacement unit, I was advised that manufacturer defects are not covered and that the company does not inspect or test units prior to installation. I was then told it would cost an additional $2,300 to install the replacement, despite the system never having been fully operational. I consulted other HVAC companies, who advised they would typically replace a defective unit in this situation without charging additional labor. Due to the unresolved issues, completion sign-off concerns, and the system still not functioning, I have filed a formal complaint with the Alabama Board of Heating, Air Conditioning and Refrigeration Contractors. While the staff on-site has been professional and communication initially was solid, my experience ultimately involved significant setbacks, additional costs, and an unfinished result.

Plus One Plumbing was prompt, professional, and fixed the issue quickly with great care.read more