1. Dental Care at Preston Legacy

1. Dental Care at Preston Legacy

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Plano, TX

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Dental Care at Preston Legacy

3.8 (10 reviews)
Open 8:00 am - 4:00 pm

Services - Dental Care at Preston Legacy

Cavity treatment

Dental exams

Tooth filling replacement or repair

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Pinnacle Dental

Pinnacle Dental

4.5(81 reviews)
0.9 mi

My first dental experience in Dallas was amazing. From the front desk to the back office to Dr…read more Jang ! He came up with a treatment plan within 10 minutes of looking at my teeth. 10/10 highly recommend !

I would strongly advise others to STAY AWAY from this dental office due to repeated issues with…read morebilling, insurance handling, and patient communication. The front office appears to have a high staff turnover, and the administrative work has been consistently sloppy. When my husband first started the dental treatment there, he provided both of our dental insurance policies so the office could file claims with both the primary and secondary insurers. Although the office accepted both insurance cards, they only submitted claims to the primary insurance and never filed with the secondary. After my husband's treatment was completed, the office required him to pay the remaining balance out of pocket, assuring him they would later submit the secondary insurance claim and issue a refund for any additional coverage. That never happened. When I later began my own treatment at the same office, I also provided both insurance policies. At no point did anyone inform me that they do not file secondary insurance claims. Once my treatment was completed, I was again asked to pay a balance that should have been submitted to my secondary insurance. Based on our previous experience, I requested that the office file the secondary claim first. I explained that once the insurance processed the claim, I would pay any remaining balance. A year and a half passed, and I never received any bill, phone call, email, or other communication regarding an outstanding balance. I reasonably assumed everything had been resolved. Later, my regular dentist discovered that the access hole in the center of my implant--the opening used to secure the implant screw--had never been sealed. When I returned to this office to have the unfinished work corrected, I was told I could not see the dentist until I paid an outstanding balance. Had the office informed me about the balance in a timely manner, I could have an opportunity to file the secondary insurance claim myself. Instead, after waiting more than a year and a half without any communication, I missed the window to submit the claim. I was left with both an unfinished dental procedure and a bill that could have been covered by my insurance had the office handled the paperwork and claims properly. Overall, my experience with this office was extremely disappointing. The lack of communication, poor administrative practices, high staff turnover, inadequate insurance processing, and failure to complete treatment properly have significantly eroded my trust. If you are still considering their services, be sure to ask detailed questions about the warranty before agreeing to any treatment. Protect yourself by ensuring every requirement, fee, and condition is documented in writing. Otherwise, you may face undisclosed costs later--such as a $350 mandatory night guard--or risk voiding your warranty. Also, patients are required to get their routine dental cleanings exclusively at this practice, or the implant warranty becomes void.

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Wilson W Lo, DDS FAGD - Named Best Dentist in Dallas 2021 by The D Magazine.

Wilson W Lo, DDS FAGD

4.8(43 reviews)
4.1 mi

I went back to Taiwan twice to finish my dental implant treatment using the Nobel Biocare system at…read morea much lower cost. I still get reminder calls and emails from this clinic for cleanings, which I truly appreciate. The doctor was very understanding and offered me a refund, which I accepted. Even though I completed my treatment abroad, this experience encouraged me to go back home for dental work, enjoy good food, and spend more time with my family. I'm updating my review from 1 star to 5 stars to reflect how everything was handled with professionalism and care.

I've never felt so inspired to floss. . …read more There are some people whose passion and joy in what they do is contagious, like the personal trainer whose conviction somehow gets you through those extra 5 sets of squats at the gym. Dr. Lo is one of those people. A natural educator in a dental scrubs, Dr. Lo took the time to explain common misconceptions about dental hygiene with kindness and zeal. Like I said, I've never felt more excited about flossing and brushing. I took advantage of a new patient promotion for the office and am so glad that I did. The staff are welcoming and take the time to answer questions. I was not upsold on any service. From what I could tell, this dental office is more interested in giving patients what they actually need and does not try to sell products or procedures that are not necessary. It sounds like they offer a membership for self-pay patients as well that would offest the cost for those who are underinsured as well. Happy with the discovery of this dentist. Well worth the drive from Denton.

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Wilson W Lo, DDS FAGD - Named Best Dentist in Dallas by the D Magazine in 2019.

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Smile Maker of Texas - Our new location in Plano.

Smile Maker of Texas

3.9(7 reviews)
2.3 mi

I wanted to update my review from the 14th but couldn't, so I'm leaving this new one…read more I originally called on Friday to reschedule because my wife isn't well, but since the office was closed, I had to wait until today. When I called at 8:05 a.m. to move my wife's appointment, I was told we'd be charged a $129 cancellation fee for being within 24 hours. She's currently bedridden and unable to do much of anything--making a dental visit completely unrealistic. After more than 30 years with Dr. Beougher, I was stunned by such a steep penalty. Other practices may charge a modest $25, but $129 feels excessive. I told the staff on the phone to cancel every future appointment--we will not be returning. Driving nearly 30 miles one way was already a commitment, but this policy makes it impossible to justify. Especially now that I'm retired and on a fixed income, I simply can't afford to support an office that treats long-time patients this way.

Dr. Beougher is amazing. I have had crooked teeth my entire life and have always hesitated smiling…read more He and his staff recreated my smile with a full makeover top & bottom, and it is now the most beautiful smile I've ever seen. They have changed my life. From the front desk, to the assistants everyone is so kind and made you feel like a priority to them. I felt very special every time I visited. I recommend if you have ever wanted to change your smile ..... don't put it off. Dr Beougher will change your life. Love the entire staff - Kimberly, Veronica, Hannah. They are so accommodating and professional.

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Dental Care at Preston Legacy - cosmeticdentists - Updated July 2026

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