DO NOT TRUST THIS DEALERSHIP Earlier this year, we purchased a 2014 Nissan Pathfinder for my wife from Gary Jackson Motors, and what followed has been one of the most frustrating and disappointing car-buying experiences I've ever seen. We were told the vehicle wasn't yet safe to drive but that all necessary repairs would be completed before pickup. We trusted them. She picked it up in March after delays, believing it had been properly serviced and was safe to drive. Just five months later, on September 1, the car broke down and had to be towed. A mechanic discovered that major components--including the front differential and rear end--had not been assembled correctly. The shop confirmed the driveshaft, axle, brakes, and suspension had all been mishandled, making the vehicle unsafe. We had to spend nearly $4,700 (nearly half the cost of the car) to correct the issues that should have been addressed before the sale. Then, on October 4, the Pathfinder broke down again on the highway. It was towed back to the mechanic, who diagnosed a failed transmission with an estimated $7,000 repair cost -- more than the vehicle's value. In less than seven months, the car broke down twice, left my wife stranded, and cost us thousands of dollars in unexpected repairs, towing, and lost time. Based on our experience, the vehicle we purchased was not properly serviced or safe to be sold. Buyers beware: I strongly recommend caution before purchasing from this dealership or trusting their claims that a vehicle has been "fully serviced" or "safe to drive." read more

Very disappointed. Associate called me ran my credit told me all the necessary info to purchase the car I wanted. Had an appointment scheduled to finalize deal at 9am the next morning drove 40 minutes to location to find out they sold the car read more

Very poor business practices I walked in they were yelling at a kid that bought a car and needed minor stuff repaired they said were not fixing that you only bought a 13,000 car your should have spent more the kid probably early 20s and was polite they laughed right at him so I said I'm not dealing with those kinds of people I walked out they followed me said you still interested in that car I said F NO I see how you treat your customers and want nothing to do with you clowns should have looked at the reviews first it would have save me time with this dump read more

I bought a 2014 Nissan Pathfinder from Gary Jackson Motors in Charlton for $9,500 -- they claimed they did $4,000 in repairs to make it safe. Within 10,000 miles, everything they touched fell apart. My mechanic said, "Whoever worked on this didn't put it back together right." I had to spend $4,700 redoing their work, and just a month later the transmission failed -- another $7,000 estimate. A properly repaired suspension doesn't collapse in five months -- this wasn't bad luck, it was negligence. If you're thinking about buying from Gary Jackson Motors, please don't. Save yourself the stress, the money, and the heartbreak. read more

It was a positive experience when I purchased the vehicle. Since then, it has become a nightmare between title issues and service issues. The vehicle has been out of service for 40+ days since taking delivery. read more

I looked at a few cars on their lot for my parents, and they all seemed to be clean solid used cars. My parents bought a pristine Mini Clubman from them, and it was the most painless car purchase I've ever witnessed. Gary and his team were charismatic, courteous and efficient. They checked it out the car thoroughly before we picked it up and replaced a thermostat that was leaking slightly. Aside from the newer more mainstream cars, they also had a few interesting cars. read more

Gary Jackson motors, is reckless, non-legit dealer! No BBB for the s*** you sold me! All you did was top fluids off no tune-up. Trans doesn't shift...sat like the rest of the car you had used for parts, like the drivers seat frame...I never GOT A SEAT to drive that's not legal! no engine tune, clearly nothing was done! rear-end wise! I had a real firebird in 70's. so I know what's what. no lube for doors/windows/. rear glass seals/mold toast. gas in tank not touched,.... Lots of people want to go for a ride... I'm dying so I really don't give a S**T! Probably to late to go now. Your scum mess is unbelievable! these cars are not a few 100.00.....! see you soon. read more

I believe these people are scammers. They completely lie just to get a sale. It has been over a month and I still am not in possession of the car that I bought through them. When I saw the car for the first time, the hood wouldn't open. It didn't seem like a big deal and Dave told me to return and he'd have that fixed as well as some other things when I returned. Nothing was fixed. I brought the car home to get an inspected the inspection failed. I then brought the car to a nearby mini dealership Who wrote up many things that were major problems to the car. Dave said that they do this to try to get money out of me and they lie. I wanted to return the car after three days and spoke to the owner Gary, who said I will not give you a refund. It doesn't work like that. I mentioned the lemon law. He said there's no such thing when I brought the car back they promised to get it fixed. It's been three weeks and still nothing. They have ghosted me read more

Dishonest and sleezy dealership. Put me in a car to test drive with my daughter that had faulty brakes! No warning. No apologies. Also did not have all of the cars to show me that they said they did and the place reeked of cigarettes. read more

Jordan helped me out finding the perfect vehicle for me!! This is the second vehicle I've bought from Gary Jackson Morors and would definitely recommend!! staff is super helpful and on top of things!! read more

Just bought a 2017 Chevy Suburban!! Thing is clean couldn't be more excited with my purchase !! Gary , Dave , Jordan & Cindy are all amazing it was a pleasure doing a deal !! read more

If I could leave a negative review I would. Absolute horrible. They were happy to take my money, and admitted that there were several issues wrong with the van I purchased. as part of the agreement, they kept the van to "fix " the broken locks, vents and heat. Two weeks later they still had my money and my van. When I requested a pick up, they would only let me pick it up after hours when no one was there. When I finally went to get it, they said it was fixed. In fact it was not. I even got pulled over for the defects. I tried repeatedly to contact them to no avail. I just got two emails , one said they would look into it an the second said the manager would "was aware and would look into it". Despite repeated attempts, no contact. Never again. Buyer beware. read more

I wish I could do minus stars to describe my experience with these classic used car scums. I bought a car recently from them and when I went to pick it up they said so where are the plates, i said I brought them in and left them with you. They could not find them and suggested it was my mistake. Being a woman I smelt the BS and said no, I handed them to you when i signed the papers. Never the less they could not 'find them' so I had to get new plates. I took the car to a trusted auto repair shop and the said they wouldn't even bother to charge me the $35 inspection charge and pointed to the rusted base of the car and with one hand by just touching the bottom came away with a pile of rust. He suggested I take the car back and get my money back. I did that and immediately knew I was up a creek, oh no you have no inspection sticker we won't do that. So I got it inspected it not only failed but with a large red F which meant it was not to be driven. I drove it back to them and after a month I finally got it back and the other items on it were gerry rigged together but the holes in the bottom weren't dealt with at all. So much for honest. They had a new inspection sticker on it which did not address why it was failed. I am going to pursue that angle but I have since heard numerous, 'oh yeah those guys' stories. Gary the young apparent owner did his best to make me wrong and called me a name I will not repeat here but rhymes with hunt. can you imagine? Do not buy a pencil from these sleezes, there will be no lead in it!!! And don't listen to Tim G. he probably is fictional. I will be contacting the DMZ about the 'new' sticker and where did the old one go and why did they so 'generously' get it reinspected for me and by whom? I wonder? I will pursue these questions and get back to you all Do not trust Gary!!! read more

I am not located in SF. I am located in central Mass. DO NOT DO BUSINESS WITH THESE UNETHICAL CLOWNS Not a good experience at all. Just disappointed all around with the lack of transparency in the sales process as well as post sale support (i.e within days of buying, things like struts failing the same week, and being ghosted by sales reps). Repeat, cash in hand customer lost due to poor customer service/support. 4 calls, no return calls 3 texts, no return texts 3 emails, not returned Edited 11/11 after speaking with the owner Gary Jackson, a "savvy businessman" with what seems to be a rather tenuous grasp of business ethics, here is my tale: Car sold to me was a 2012 Lincoln MKZ. 130k miles. Purchased 10/22 on a rush. My prior car was totaled by insurance due to water damage, so I was in a rush to get a new vehicle. I test drove it. Seemed ok (needed things like door handles, etc...seemed like minor stuff). Dave, the "sales guy", said "take the car. make a list of any repairs needed and we will fix them, and if we find anything else we will let you know." (verbatim) The car was driven for a week until they could get my car in to their shop (I had to push for this early repair date, as I was later told by the garage it was actually a 3 week wait, surprise!). I dropped my car off on a Tuesday, with a full list handed to them of repairs needed. Struts, shocks, brakes, oil change, 2 door handles that didn't function at all, and a key fob that did nothing, and a few other minor things. Reminder, this car was at their repair shop, and on a lift. I picked the car up on Friday. One rotor was replaced. The door handles, while replaced, were manhandled so badly the plastic backing retainer broke off the driver side handle. The battery put in the FOB lasted 2 days. After countless unreturned calls about the front end not being touched and creaking loudly at every movement (including within an hour of leaving with my "fixed" car on a Friday) I said "well, they've deiced to walk away, so I will get the front end work done myself". 11/10 I drop my car off at my mechanic for $800 in struts and shocks, only to find that the entire sub frame is rotted out. As in, gone. Not there. So, you'd think at this point a guy would be a bit upset? Sure. I managed to finally have a sales rep answer his phone on 11/11 (the number listed on google), and tried explaining my issue, but I was talked over (and down to) so much I had to hang up. He then texted me the number to the owner, Gary and said talk to him and that "he wasnt involved in the deal". I figure "hey, the owner should make this right." You'd think. Instead, I was berated (and literally called a coward) for "leaving a poor review rather than trying to call them" (see above, multiple attempts, no replies or calls back). Thus my review. This isn't a mensa meeting of the minds. It's a used car dealership. After refusing to let me complete a sentence, Gary tells me "the car passed inspection, right?" It's not our problem, and I don't deal with cowards who leave bad reviews. A sub frame is $300...and hung up on me. Was I a bit rude at times? Absolutely. I will admit that openly. I had every right to be at the time, and at this point. I mean, the gal in the office was supposed to do a simple plate transfer. I was wondering why my registration didn't show up after 10 business days. She thought they were to be new plates. I had to correct THAT as well. Photo of sub frame of the 2102 Lincoln they are sticking me with is attached. Experience from start to finish was atrocious. Hi Gary. Thanks for your time. Real professional. Read and enjoy. I await your reply, like the many others below, blaming other people for "being rude". Seems to be a common theme with you folks projecting as a collective. Boy, the other poor reviews I am seeing are all in alignment with my own. Ghosted customers with rotted frames or sub frames. It's a shame to see. Additional note: After posting this experience on 4 social media platforms, I found I am not alone. One quote from a friend: "I have never heard anything good about that place". read more

Gary Jackson Motors - Used Car Dealers Near Me - Charlton, Massachusetts

Horrible Experience!!!!!! EXTREMELY UNETHICAL AND DISHONEST !!!!!!!!!!!!!!!!!!! Worked with MELISSA LABOUEF, Business Development Manager. This woman doesn't know how to do her job! Very slow. Lied that she didn't know any details about the accident on the vehicle record. Carfax reported front collision deploying airbags. Was defensive when I I informed her this is a safety issue and should be reported to customers (airbag light on in a standard Maine inspection will fail but pass in MA). Lied AGAIN that the bank said I have to be in a new vehicle to qualify for financing and too lazy to further inquire. I found financing myself (just needed $200 down more). Took all day to find out if the airbag was replaced. I asked for pictures of any dents and scratches and the inside (which she never got to me). I need this for shipping. After I did her job and prequalified myself, she qualified me and took my proof of income and address. I asked for who to make the deposit out to and never heard anything back. Meanwhile, aside from doing her job, I'm waiting for further action from her to move forward with the purchase and shipping arrangements. Then she messages me someone else came in and purchased it! So much for ethics and customer service! Took a HIT on my credit bureau with the loan approval and she has all my confidential information - very shady and fraudulent. Tells me that she is too busy. I asked twice to be transferred to another salesperson!!!! She is too busy but I work full time and run a part time business and am doing her job for her! Business practices here are extremely shady and absolutely terrible customer service. BEWARE! They do not have any concern for their customer. I have purchased 5 vehicles online and never had this happen. Totally freaked out, she took all my confidential information and now have to go through fraud prevention! read more

Great buying experience with these guys. They had the vehicle that we had been searching all over for, and at a great price. Extremely knowledgeable, especially around performance vehicles. And very laid back - no pressure at all, let us take the car for a test drive and check the car out completely (very clean). Been driving the car a week now and it feels great knowing we got such a deal - will check them again when we need another car. read more

Gary and his team were very professional, transparent and responsive. They worked hard to get us into a safe and reliable vehicle. They made sure the car was able to pass inspection and even fixed something that broke soon after purchase but was not related to the inspection, which I very much appreciate. I would certainly buy another used car from them in the future! read more

Customer service lacking, no follow through on paperwork and rude to customers. I would not recommend this dealership unprofessional.

Have been looking for a vehicle for some time. Test drove so many and even put a down payment on one where the guy strung me along for a couple of weeks before telling me he lied all over my credit application (of which I had no idea) and that after the two weeks of bs-ing me the loan didn't go through. Finally I decided I'm going to check out GaryJacksons and see how things are over there. Checked their reviews and instantly was more comfortable with dropping by. Contacted them online and finally met Jordan in person at the dealership. Great guy. Incredible business ethics and and overall no bs about anything. The most impressive thing in my eyes isn't that the vehicle was perfect and they did a little extra work to make sure it would be perfect for me when I finally arrived to picked it up; but they did and it was. It wasn't that he submitted my credit application and got me approved so quickly and had plates on the vehicle in about three or four days because he wasn't dilly dallying and kept in communication with me throughout the whole process; but they did. What did it for me is that through all the pandemic what not we're going through at the moment he still has the business ethic to look me in the eye and shake my hand like a real business man. Real stand up guys over here at Gary Jackson Motors. I would recommend them to anyone, any day. Thanks for getting me set up with my new Silverado. Very exciting for me and am looking forward to doing future business with you guys. Thanks again guys. read more

Purchased this 2005 Cadillac almost two months ago. Managed to talk them down $300, which they tacked on at the end for a hefty "DOC" fee, to store the one piece of paperwork the sale generated, despite the fact that this practice is under review as questionable in the state of Massachusetts. Standard DOC fee is $50. Can did not pass initial inspection. The back doors failed to open, the back windows didn't open, and half the lights didn't work. Also, the gas tank meter was broken, and there was an issue with the front tire, as indicated by the tire monitor in the car. Coolant light was on. They also said they filled the car at sale, and it ran out of gas ten miles later, literally, in the middle of Route 20. So, we brought it back, and they swore they'd fix it. What did they do? Disabled the tire monitor instead of fixing the front tire. Again said they filled it, again lied. Took $40 at the pump right after we left. Fixed the back door, not the windows. Had to beg car inspector to pass it this time. Inspector notices oil leak. Gas tank not fixed, we have no idea how much gas is in there unless we fill it. Call the place again, no answer, in fact, I have never heard from them again. they won't answer, won't return calls. I should have brought it back before the 30 days but I really needed a car for my family. The car is absolutely falling apart. The gas tank cover won't close. It vibrates like it'll fall apart over 50 MPH. The oil and ABS and Traction Control lights are flashing on and off. The headlights turn off while driving in the dark occasionally. The windows except the driver's side won't open. The lock and alarm system won't work. There is a warning about the coolant even though we've checked it many times. Mechanic speculates it was overfilled. There is an oil leak, to the tune of a quart a month. And the car revs unexpectedly when slowing down, nearly sending us hurtling into traffic unless we stomp the brake. Will we ever buy a car from them again? I don't even want to drive by the place again. If you're looking for an opportunistic, shady dealer, Gary HACKson sure is your guy. Otherwise, run, don't walk, away from this dealership. read more

Horrible dealer. They doctored a vehicle to hide a knock and on top of that refuse to get it to pass inspection which is well over 10 percent of the purchase price. Now I have to go to the Commonwealth. I tried talking things over politely but instead was told by the owner that somehow its my fault. read more

After watching TalladegaNights for the 4th time I started to repeat Ricky Bobby's Mantra, ' I wanna go fast!' So I set out to find the 'right' low mileage TrailBlazer SS. In my search on cars.com I kept coming back to this beautiful low mileage 2007 Trailblazer SS (89,000 miles on a 12 year old vehicle) at Gary Jackson Motors. Having never hear of them I looked around their website and searched out reviews. Wow. What amazing cars they have, from old to new. I inquired about the vehicle and got a quick response from a guy named Jordan. Usually when car shopping the first point of contact is a bot or 'runner' in a back office. Jordan was neither. We started the negotiations about my trade in and my history with another SS I once owned. I sent a deposit overnight to hold the truck and two weeks later Jordan himself delivered the vehicle directly to me and took possession of my trade. Now that's service. Jordan is one of the partners of Gary Jackson Motors and he accommodated me flawlessly and professionally every step of the way. This is by far the best car buying experience I've ever had in my life, and I've owned a lot of cars. If you are in the market for a Trailblazer SS. Gary and Jordan are the only guys to talk to. read more

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I just bought my van from Gary & Jordan. Best guys ever! Jordan was the best agent! This was the most painless, efficient & professional auto buying transaction I have ever had in my long life. Friendly, knowledgeable & totally fair minded. I unhesitatingly recommend Gary Jackson Motors to anyone looking for a used vehicle. I will return! read more

I highly recommend Gary Jackson Motors. Jordan was prompt in replying to every call...he would actually answer the phone instead of letting it go to voicemail! He was very professional yet down to earth and friendly; and you can tell that he enjoys interacting with you and that he values integrity in business. So refreshing. Gary and Jordan make a great team. The price was right and the service was first class. read more

Hey if you want a car in a timely manner, look elsewhere. They have good cars and good prices. But it took me a month to get the car in the first place, and even then the radio still wasn't working. Here we are three weeks later and still no radio. Feeling ghosted, getting the runaround all the time. I suppose by the time they finally finish it will be good but if you're in a hurry, don't come here. read more

Buyer Beware !!! We could not resolve a problem . They ignored the Better Business complaint and they ignored the Attorney Generals inquiry.. Buyer Beware .. read more

Some how I just I got lucky and stumbled upon Gary Jackson Motors. I had been thinking about buying a used escalade for awhile so when I saw a beautiful white diamond one parked near the rode I had to stop. I was greeted by a young guy who was very polite and knowledgeable, he took me for a test drive and even let me drive it in a parking lot cause I thought it would be hard to park. After the test drive Gary who I then realized was the owner explained to me how he has the best pricing because his over head is so low that he is able to price his cars way more aggressively than other dealers. I didn't buy the truck right away because I thought he was just trying to sell me so I wanted to go home and search for myself. Gary was very understanding of this and let me leave with no pressure! I got home searched for two hrs and couldn't find a better deal I saw escalades with 50k more miles priced the same. I then realized Gary wasn't just a sleazy salesmen talking non sense, he is young entrepreneur with a great business plan! I called Gary as soon as I realized how great of a deal he was offering and left a deposit over the phone. I came in the next day and did all the paper work and was driving the Escalade that night. The whole process took two days and the only reason it didn't take just one day was because I wanted to make sure I was getting a great deal! Gary is honest and respectful save your time if he tells you it's the best deal out there it really is! read more

Gary and his team go above and beyond to please all customers. Couldn't be happier with my purchases there with them. There's no feeling like the small guy in those big dealerships. You are simply a number at those places, I will continue to give GJM my business. read more

Gary and Jordan were pleasures to deal with, the cars are clean inside and out. They are communicative, honest, and work hard to please their customers. I highly recommend them. read more

Awesome experience! I will not go anywhere else to buy a vehicle after dealing with Gary and Jordan! They made things extremely easy for me by accommodating my busy schedule on top of having a great price on the vehicle I was looking for. Cannot recommend these guys enough! read more

Purchased a vehicle from GaryJackson motors. During the purchase I indicated I would take the truck with 3 issues, back carpet, passenger door stuck, and cracked dashboard. Paid for the vehicle and had them do the registration for new plates. Took them 3-4 days to get the plates cause the registry was "busy" I took the vehicle to get an oil change (yes it was sold needing one) and to have the tires looked at. Tires were bald and I was told wouid not pass inspection. During the oil change, they ran a complete safety check and the vehicle needs tie rods, sway bar, etc etc and four new tires. State inspection failed (obviously). Notified Gary last week and was told there was nothing he can do before the holiday. Mind you the vehicle is unsafe to drive per the state and is illegal to drive. Called him today and he said 'drop it off' CAN't as it is illegal to drive and he is unwilling to provide a loaner vehicle during the time the vehicle needs repairs. He is unwilling to have the truck repaired. If I could give less then one star, I would. DON"T BUY FROM THIS DEALER Per response from Dealer Below: Per the response from Gary - I contacted Gary last week and was told " There is nothing I can do before the holiday, call me on Monday" I did just that and was told that he would have the same company repair it , that 'missed' the issues to begin with, I have had 3 repair shops in my area review the car and all found the same thing. I did advise that I can not drop a vehicle that I can not drive, that would not possible. Gary has been VERY rude on the phone. I believe he used the term "momma's boy" more then once. As you can see from his reply he kind of imply's the same thing. Oh well you are right, I needed assistance and to get a lower interest rate loan. Also it is not a very "minor" issue. The quotes are over 2400.00 in repairs. Including 4 tires not ONE as Gary mentions. The repair shops in my area have even offered me a loaner vehicle. I have attempted to have Gary agree to the repairs closer to me and was told "car repair places are worse then used car salespeople" read more

Recently bought a car from Gary and it was a great experience. First time ever a Salesman was straight forward and gave me all the info on the car up front, including the Carfax. In addition, he was reasonable about making necessary repairs before purchasing the vehicle. I love my new car since I know it will be reliable for once. I would highly recommend buying a car from here! From A.L. read more

Horrible dealer bought truck recently 09/2018 1st they didn't provide floor mats and gave us the veh on empty no gas. There excuse was if they did that for every customer they would be out of business. I was like WOW...next day truck had to be serviced they didn't want to provide me with a rental but with push and shove they did. We get the truck back 2 days later back to the mechanic BTW MIDAS in auburn also bad service. GJM would not provide rental. Veh went back and forth several times leaving us with no transportation. MIDAS lied reporting nothing was wrong with the veh we went for 2nd opinion and found that there was more than what we thought for damage. I WILL NEVER NEVER RECOMMEND ANYONE TO OURCHASE A VEH FROM HERE OR GO TO MIDAS from this dealer maybe on your own but its a fact that GJM and MIDAS do a lot of business together and scams. I can guarantee they were running out the warrantee time so that the dealer did not have to pay for the damages. read more