Cliff's Cycles is the best for KTM Service. Frank recently solve an overheating problem on my 2022…read moreKTM350. The bike is perfect again. Frank also helped us out over the phone for a no start issue on a 2018 KTM350, knowing exactly what wiring connector to check for a fault, and how to make the repair on the spot to save the day of riding. I am a loyal customer for 25 years for a reason, Cliff's Cycles is the best!

Cliff's is in very good hands with Roland at the helm and Frank still providing expert dirt bike…read moreservice. Even though the shop retains its KTM focus, these guys do a phenomenal job with my Yamaha WR. Very happy to continue supporting a friendly, helpful, and well-run local business. Highly recommended for all your dirt bike needs, and the parts/accessories/tire stock is updated and refreshed.

Never heard back for my inquiry for service. It would have been nice for reply for the work asked…read moreabout. Looks like no answer means they can't or don't want to do it. It was a big job.

I was looking for someone local to work on my Harley so I wouldn't have to drive over an hour. I…read morefound Stu online, left a message and got a call back soon. My first visit was for my 1,000 mile service for my brandy new 2019 Road Glide Ultra. I just had a full stage one to get that heat issue resolved and a bonus of great sounding pipes and way improved performance. If I move and have to drive an hour so this guy can work on my bike- no problem... Professional, experienced and you know who is working on your bike!

Hey people of Southern Mass and RI, if you are looking for anything motor sports related, you…read moreshould give Poole Motor Sports at least the chance to earn you're business. Here's my story: I was looking to purchase a new 2011 Yamaha Stryker. The 2013 models were due out in a few months so this an older version, but a few dealers still had some kicking around the shop. I also wanted to test ride it, as I was doubling the CC's from my previous bike. I live in Boston where no one in a 35 mile radius would even think about letting you take one out. So I made a few phone calls: Dealer 1: " I don't "exactly" allow test rides. First we negotiate the price of the bike and if all goes well, then I'll let you take it out for a spin before you sign." Dealer 2: "The manager is out today and no one can make that decision. Call back tomorrow or Wed" Poole Motor sports: "Sure, come down today. Just give me three hours to prep a demo" STAR 1! After a hassle free jaunt around the block, I could have just put the keys on the counter and walked away. There was no pressure, no sales pitch. In fact, I had to approach Ted and express interest in making a purchase. STAR 2! Ted and I start talking numbers. He honestly admits that he's motivated to move this older model off his lot. No BS about how its a popular model that everyone is looking for and that's why he got extras (Got that line of crap from another dealership) Also, not once does he have to take my offer to a sales manager or a back office. Why you ask? Oh yeah..Ted is the owner of Poole Motor sports. I'm dealing with the top guy. STAR 3! We can't agree on a number and I'd like to do a bit of shopping around, but at this point, Ted has earned my respect and I want to do business with him, so I promise him, I'd at least give him the chance to match any offer I get. And I walk out the door with no pressure and a hand shake. Later that day, I call him back with some of my offers and he matches the best one I got. The next day, I drive the 50 miles back to Poole Motor sports with my old bike to trade in and a bank check, just in case we can throw together a package. His guys take my old motorcycle for a quick ride and an inspection and within 15 minutes, Ted offers me top dollar for my trade. With the Yamaha trade-in incentive going on, I end up getting an extra $500 on top of that for a number that I was more than comfortable with STAR 4! During the closing process, Ted and I finalize the numbers and never once does he even mention extended warranty or pre-paid service agreements. None of that extra crap that a dealer usually tries to add on. In short, I ride off into the sunset with my brand new bike. STAR 5! The only negative thing I can say about Poole Motor sports is that it is too far from my house. Not that anyone can fix that. I can't write about his service dept or parts/accessories, but if he was closer to Boston, I would definitely give Ted and his team a chance to impress me with those as well. In short, if you are within 20 mile radius of his shop, you should consider Poole Motor Sports for any of your sporting needs. I doubt you'll be disappointed.

I didn't realize I forgot to review Poole back in April. I would've likely given them 4 or even 5…read morestars then. I only realized I never reviewed them now as I intended to revise my comments and lower their rating. So here's my story.. In early April, I discovered that Poole still had a leftover 2010 Kawasaki Ninja 250R in blue. I had just signed up for the CCRI beginner rider's course, but I bought the bike anyway; Kawasaki discontinued the beautiful color for 2011 and the price was good. My experience at Poole then on that day of purchase was great. The two men working the shop were friendly and I didn't feel shunned or looked down upon for being a novice to motorcycles. They helped me get everything set up and I was on my way. They even installed a fender delete kit for me before delivering the bike to my home. Then we fast forward. At this point, I don't see myself going to Poole for anything. They have been sporadic and lukewarm to my email questions, at one point simply replying to a question with a one-word answer, "No." Does that sounds friendly or professional to you? Not to me. Just a week or two ago, I finally got to start the bike up and practice in my neighbood with my newly-acquired permit. The bike wasn't starting properly. An email inquiry to Poole was met with them saying it might not be a warranty-covered issue and they dragged their feet at the prospect of coming to pick up my bike. Don't worry, Poole. If you even bother contacting me back with a pickup time as you stated you would days ago (but haven't), I'm going to decline. Thankfully, one of my coworkers is very handy with machines and is going to take care of it for me. Should I need anything in the future, I think I'll be going to a closer (and hopefully more enjoyable to work with) competitor.

I have been a customer of Claude's Cycles for more than 10 years. I brought my old moped to Claude…read morefor service and when it was at a ripe old age, I traded it in for a new Kymco scooter that Claude has regularly serviced. Claude is responsive, friendly, and a talented mechanic who can fix mopeds and scooters. If he does not have a part in stock, he can get it. He also loves small engines, mopeds, scooters, etc and his enjoyment of his work is reflected in his quality. His shop is off the beaten path, and definitely a working man's shop, But if you like supporting small business and want the job done right, Claude is your guy.

TRULY HONEST SERVICE!!! I bought a Moped from Claude's Cylces a bunch of years ago. The moped was…read morestolen from my property after owning it for just a few months. I searched the entire neighborhood for weeks hoping to find it. I figured at some point I would find a young adult driving it. It never happened. Fast forward over 8 years later. Claude calls me asking me if my moped was stolen from me? I said, replied, "Yes, why?" He replied, "I have it here. Someone just tried bringing it to me for service." The short version is, Claude had felt that something might be suspicious with the moped. He recognized that it may have been originally sold through him. He went back, checked serial numbers, and tracked it back to me. He then called me to let me know and ask how I wanted to handle it since it was a stolen from me. I did not do anything, as soo much time had passed. Chances are the moped had been passed on several times over, therefore whomever brought it to him for repair, had no connection with the original theft. For me, the take away from all of this, is that it proves we still have good people on this earth. Claude could have easily and very simply made the repair/sale on the moped and moved on with his day. Instead he took the time to look into it further and track me down. He truly looks out for his customers. Claude, if you happen to read this...keep up the honest and great work.

Everything from the perspective of a new rider buying my 1st bike was top notch from sales service…read moreand parts.

Went to go look at a used motorcycle, liked it a lot, decided to purchase and put down a deposit to…read morehold the bike. Said I would be back the next day with cash to pay for the bike. I go back and the sales person (J) was surprised to see me and said the bike wasn't ready. Two weeks later and still no bike. Have been given every excuse under the sun why it's not ready. It's that time of year, the part will be here on ___ (the day the part will get there changes)... My only gripe with the dealership is that if the bike isn't good to go, then don't list it yet. Most of my dissatisfaction has been with the sales person (I'm calling him J). I'm sorry J, no, I don't think you have done everything you can. Your excuses have changed every time we've spoke. Three times I've wasted my time coming down there to pick up the bike. I literally saw you on Friday, asked if the bike was ready, showed up the next day and of course the bike isn't ready. Your efforts have been lazy at best. As much as I want that bike (and the nearest one like it for sale is in Minnesota) I'll find a different motorcycle at a dealer who's willing to put forth some effort and knows how to treat customers.

Had a great experience Chris & Don at CIO. Excellent customer service, fast turnaround and fair…read morepricing. Will definitely be using CIO automotive for all my future auto mechanic needs. Highly Recommend.

In the past year I have visited Crank It Over for a variety of car issues and each time they've…read moredone a wonderful job diagnosing the problem. I cannot say enough about Chris and Don for all their kind and professional service. As someone who is not knowledgeable about cars, they always take their time to explain the problem(s) and recommend the best course of action. That speaks volumes to me, not only as a woman but as a deaf/hard of hearing customer. They even went insofar as to ensure I safely got home. Great employees and service. Side note: They also sell cars as well.

I have trusted this shop with my auto repairs since I moved to Franklin 9 years ago. I totally…read moretrust them with my vehicle. They are always honest and straightforward and they have such a love for what they do, and it shows. I will be a customer as long as I live in this area!!

I have been a fan of Grove Street ever since I moved to the area. I was looking for a place to…read moreservice my cars and was thrilled to find one so close by. Then I experienced their service and quality. Making an appointment is ridiculously easy. There's constant communication from them when your car is being worked on. They give you everything not only in writing but in an email that you can say if so you can plan future work. They help you know what needs to be done immediately and what can be deferred to another visit. That is almost unheard of. I'm so used to getting a high pressure sales pitch every time my car goes in. That doesn't happen at Grove Street. You're given a list and almost like a to-do list you receive things that are immediate concerns, things that can be deferred and things that are acceptable and already being worked on. They have loaner cars if you need them and they even offer shuttle service to and from your house. Everything is explained in advance and their prices are incredible. It's a great value. I've not had a bad experience and I've been there at least 20 times between my two cars. I can't recommend them enough

Best place around.Any of the social media sites always has Charlies mentioned a lot and for good…read morereason.They are reasonably priced and every time I have been there it costs less than I thought it was going to cost.They don't try and sell you services you don't need.They are good mechanics that have been there a long time and you can see why.They are not just part replacers.This place it tops in the area and I would even travel a little to continue to use them.

Awesome and honest service EVERY time!! Appointments are flexible and convenient. Jay is great!read more