Written from a customer who has worked with Garrett Landscape Development for a few years on various projects. I really wanted to give this business a phenomenal review, but after taking time to reflect on my experience, I unfortunately cannot.
My 3 star explanation follows:
1st Star - the owner Scott Garrett comes out to give you an estimate. He is personable and does a thorough job. The estimate is also itemized, so you can see exactly what you are being charged for. This felt much more honest than having an arbitrary number handed to you.
2nd Star - we have spent approximately 40K on landscaping with Garrett over the last few years and most of the work has been stellar. In July 2019 we had a major project done to our driveway where it was extended approximately 5.5 feet on both sides with brick pavers. We have a large driveway and the job turned out fantastic. They also offer a lifetime warranty on the brick work for as long as we own our home. They stand by their brick work and that says a lot.
3rd Star - the crews sent were great. They were professional, worked diligently from 8 am - 5 pm, cleaned up every day, and did a wonderful job. No loud music, no littering, no sloppiness etc. Very respectful and hard working.
Why I removed 2 Stars:
1st Star Removed - the large driveway project literally started an entire year after it was supposed to. It went from starting in July 2018 to being pushed back until July 2019. Garrett initially ordered different brick pavers from a company other than the one my husband and I signed off on. It was not an issue to get the original / correct pavers, but it pushed the job back. Other factors- not on our part, also kept pushing the job. We were patient and understanding, however it was an inconvenience (trips postponed, multiple parties scheduled around when the job was supposed to be completed but hadn't even begun, etc).
2nd Star Removed - the large driveway project took longer than what they estimated and as a result a smaller job that was part of the bill was completed in a sub par manner. We were supposed to have a "decorative boulder wall" created near one corner of our house, and what we received was not my idea of a boulder wall. We received approximately 10 rocks, sized 12" tall X 12-15" wide, set down around an already cleaned, existing bed, with mulch tossed on top. We were charged $1495 for something that truthfully, I could have done myself in an hours time (I already had the bed weeded, cleaned and prepped).
I feel that since the main driveway project went over the time they estimated it would take, the "decorative boulder wall" was disregarded and we were shortchanged on it. It was such an upsetting way to end the working relationship I thought I had cultivated with Garrett. In the end, I feel that being patient and understanding didn't fare well and that being firm and more assertive would have yielded better results. read more