Can't recommend them enough- I love everything about this practice from check in, to the ease of…read moreblood work, to the compassionate nursing staff to the doctors- especially Dr.Konopka! They are always punctual and very thorough and I've never felt rushed. I've been a patient for many years now and I'm grateful for them!!

I have been a patient at Village Family Care for many years. I love the doctors there. My doctor…read morewas Jenna Hoh and she is fantastic. Unfortunately, the billing department provides poor service. I have twice been charged during a well visit for services that have been previously mentioned in other appointments. When I spoke to the billing department they said that I could not discuss anything that was a new illness during a well check up. I told them that I did not do this and they said that I must have brought up things other than what was allowed during my well checkup. I called Blue Cross and they told me that the office was improperly coding the visit and this should not have occurred. I will not be going to Village Family Care anymore or any Novant affiliated office.

Awesome, professional, polite, knowledgeable, respectful- I use Dr. Dressler. Highly recommend!!!!!!read more

THESE QUACKS ARE WACKED! STAY AWAY! I have a Masters of Health Sciences and have worked in the…read moreHealthcare Industry for 30 years and this is the worst practice I have ever encountered. You will receive many surprises, billing surprises when you come here and when you question, you are treated poorly and without any consideration. High turnover here and never see the same person twice. Save yourself some money and grief and go elsewhere. I will be filing a grievance against this ignorant and inept practice today with CMS and the AMA. Fraudulent Billing is a crime!

Dr Vernon and staff are awesome. They were friendly and the procedure went well. He explained…read moreeverything to me and my husband. I would highly recommend him.

I guess Dr Vernon is an ok doc, but his office is the most poorly run I have encountered in over 30…read moreyears of dealing with my own healthcare issues, having lived on both coasts of the US. They do not answer the phone and they do not return calls if you leave a voicemail. If you happen to get someone to actually answer the phone, you will learn very quickly that you calling is a problem for them and they will then forward you and ask you to leave another voicemail. They do not care and you will actually hear that sentiment in their voice, clearly. It won't matter if you're cordial in every single encounter or how mannerly you behave in general. They simply do not care about resolving even the most simplistic of administrative/insurance issues. You will spend weeks battling and agonizing before you get a return call, if one ever actually does come. His office didn't bill my procedure correctly; they used my member ID but not the correct insurance. So when the anesthesiologist billed my insurance company, said company had no filing about a colonoscopy procedure actually occurring. So my insurance sees only that I had some anesthesiology services on a certain date. That alone is a $600 bill that only $108 of which was covered because there was no procedure tied to it. If my insurance company had received the billing for the actually colonoscopy along with the anesthesiology, all of it would have been covered at 1000%. My procedure was literally 7 months ago and I have fought and battled with Dr Vernon's office/billing staff. I'm now about to have to pay $492 for the anesthesiology or face being sent to collections, all because Dr Vernon's office didn't file with my insurance prior to the anesthesiologist filing. I know I gave him the correct insurance info and the proof is in the fact that the anesthesiologist successfully filed their portion of the claim. I will NEVER return to this office and whenever the subject of gastro issues/routine colonoscopy comes up in conversation, I will do everything I can to warn folks about what they'll likely face should they choose Dr Vernon. I will also be warning my PCP that he is destroying his own credibility with every referral he makes to Dr Vernon.

I my BP has been nutty all of a sudden and Dr. Tang upped my drug. I had been feeling "off" and…read moretook my BP again a couple of days after drug increase. It was high. I called the office and left a message about how I was feeling and within 5 minutes my phone rang. MY PHONE RANG!@!! It was Dr. Tang, the best MD on the planet. I had an appointment the next day and she tweaked a med and now I am fine. This wasn't the first time she called me over something. Once she called me on her way home from her car and she sat in her garage for 5 minutes until we finished!. Okay, people, when is the last time you had a doctor call you at home?????? WHEN??? I have no idea if she is accepting new patients but if you are looking for a practitioner, ask if there is a waiting list and GET ON IT!!

Love my providers there. Truly. The admin, not as much. They leave messages but then their callback…read morenumber doesn't work. Also, I don't like how the practice does lab work through someone affiliated with Labcorp bc it's hard to track billing, deal with insurance, and they charge a lot for bloodwork that's a part of a physical.

I was patient with Clayton Medical Associates for approximately 3 years. My initial experience with…read moremy first FNP (Alyssa Lloyd) was good, but she left the practice after six months of me becoming a patient. I was then assigned to another FNP during which time I had questions about the level of my care, because I felt my best interest was not being met, as my Primary Care Physician. After all, there were times when I needed help or requested referrals, but it was met with denials. Once I started voicing my displeasure with my medical care. An incident occurred that I felt was handled by the FNP that was very unprofessional and handled in a demeaning manner. I voiced my opinion regarding it, and shortly afterwards, I received a letter telling me that I had to find another physician in 30 days because I was not in agreement with my medical care.

I've been a patient here for about 20 years. I'm currently seen by Dr. Joan Meeham and have been…read morefor many years. I'm more than satisfied with her care. I'm a geriatric patient now. I find Dr. Meeham to be very thorough. She takes her time with me and she listens and shares information. I hate prescription medication and she's been willing to allow me to make lifestyle changes rather than just handing out prescription after prescription. I appreciate that she explains but doesn't "push". So far it's working out. I'm healthy. I also love Renee, the reception gal and also Dr. Meeham's long-time lab phlebotomist whom I call "Painless". This is a good practice.

I was excited to have a doctor's office close by home and was looking for a primary care doctor…read more.. so I called 3 months ago and made a primary care doctor appointment with Dr. Russell. Today I got a call with only saying the doctor you Scheduled with (this Friday) after waiting 3 months is now out of the office. I got absolutely NO great reasoning why my appointment was canceled and they did not have any appointments until the END of August to reschedule.. even with another doctor at this location! I was shocked ... there was no real apology or suggesting being put on the wait list. It was simple... your appointment is canceled and you can get an appointment in August!? I am definitely NOT happy with this doctor's office and especially since I have been waiting for months and need to be seen! I would definitely NOT recommend this office to anyone especially if you are a new patient ... they didn't seem to care at all if you get in there or not!! Will absolutely be contacting someone higher up, leaving a review and warning others how this place is run. It's so sad ... I'm looking into going elsewhere now due to this!

Dr. Lori and staff there are the most caring and professIonal medical care team I've ever…read moreencountered! They are through and prompt!! They were committed to my well being and gave me their undivided attention. I am now a patient of Dr. Lori's for life. She has the bedside manner and genuine concern for her patient's that would a angel would feel soothed!!!

Pam B. I've been a patient here for several years. I've…read morealways had great experiences with all the people I've interacted with. The front office staff are warm and friendly, and they make you feel like your family. I always smile and laugh with them whenever I come in. The medical staff are wonderful to deal with. The ones that I have seen have always made a point to truly listen to me and resolve whatever issue I present. I hope I can continue to use them as my primary care facility.

I've been a patient here for several years and have found everyone I've interacted with to be very…read moreeasy to deal with. The front office team is pleasant, kind, and proficient; it is run very well. The medical staff treatment has been appropriate and effective.

Changing my review from 4 to 5 stars, this place is consistently great and short wait times!read more

after being with Dr Clayton for over 10 years, I can say he is the best primary physician. he takes…read morethe time to listen and is open to suggestions from the patient. Kim is a nurse that is kind and considerate. Melissa takes care of the paperwork. Juliette is a great asset to Acts Medical as a PA. if I could give them a higher grade I would certainly do that.