I cannot say enough wonderful things about this practice. To be frank... all the negative reviews make me wonder where these people went... certainly not Avance Care in Garner, NC. Relocating from the Midwest and searching for a great practice was difficult till I happened to get referred by a past colleague of mine. I have gone to this same office for over 5 years and have never once had a bad experience... I don't find that a coincidence or that I'm one of the lucky few. I've been seeing Amanda for years and can't express how incredible her bedside manner is. She's beyond empathetic and listens without rushing you or making you feel anyway but important. My health in all areas has improved since seeing her and the lovely staff. Never a billing complaint, nor any other complaint, EVER! The staff is warm, kind, and most of all professional-which is the icing on the cake. I understand there are "unforeseen occurrences" or occasional "mishaps" in any business, but to say anything BUT positive things about Avance Care seems to be more of a personality flaw and/or "waking up on the wrong side of the bed" matter than anything else. This will always be my family's and my primary care practice... once you make an appointment - you'll see first hand why this practice has been open for so long. I just wish I had done a review years ago... but I hate doing reviews... but that'll have to change as most people don't submit a review unless they have a beef... and that's a TRUE shame! Thanks Amanda and staff for being the best! Cheers! read more

I have come to this location a few different times. Everyone is always really nice but I think a lot of people were having a bad day today. A lot of the staff kind of avoided the patience. I was early for my appointment and then I was late being seen. They then put me in a room in the back for a long time and I only talked to the doctor a few minutes. I was there over an hour 4 or 5-minute visit. read more

I have been a patient here for a few years but have had a very negative experience lately. I called on a Monday after starting to feel sick. I have a new baby so staying healthy, and getting treatment quickly is top of mind. They did not answer but I left a message. I did not receive a call back. On Tuesday morning I felt worse and called again. No answer. Left a message. On Tuesday afternoon I called again. No answer. Left a message. I ended up calling the nurse line as I was desperate with a 103° fever. No answer BUT I at least got a call back. They said "sorry we can't help you today" I asked for an appointment tomorrow and they said "you have to call in the morning to get an appointment for same day" WHAT? I have been trying to get help from my doctor for 2 days!!! My husband ended up calling the second they opened on Wednesday because I was too sick. He luckily got someone to answer but they couldn't see me until 3:40pm. That was over 48hours since I originally called to get an appointment. The appointment was fine. I saw Heather and she was nice and caring. I liked Heather she is the only good part of this story and the only reason I didn't give 0 stars! I have strep and the flu. Of course with 2 major illnesses questions and stuff come up so I had to call the nurses line the next day as I was unable to eat or drink. I called 3 times before I got a response. I tried to message on the online portal to see if it was faster. A doctor named Stephanie whom I have never met responded to me very rudely. Keep in mind I am NOT a doctor. I don't know anything about these things so I'm asking questions. Stephanie responded to me like I was very dumb, and annoying for asking questions. Needless to say I will be finding a different practice. One that answers the phone and doesn't speak down to patients. read more

You responded with your basic answer that you Avance health care answers to every person who writes a bad review. And have the Audacity to ask me to call you. When I clearly stated that I called and left a message with no return call. Why don't you call me back???? And again I Love my provider Lindsay Patterson. Julissa C read more

Excellent care, welcoming employees, and a variety of services available. I love being able to visit one place and get everything I need done whether it be a sick visit, physical, mole removal, vaccination, pap smear, etc. Appointments are easy to schedule over the phone or online. Plus it is easy to communicate with your provider, request refills, and view tests results in the online portal. I have received care at Avance Care for years at various locations. Each location has great staff who provide clear communication. Main two issues I have is that even though their hours are listed as 7:30 am- 7 pm on weekdays, if you arrive after 5 pm there is an after hours charge of $50. Sometimes this is covered by insurance but not always. I was not informed of this when scheduling the visit. I did learn of this charge when filling out the pre-appointment paperwork. The other issue I have is that it can be challenging to reach the Garner office by phone. Some days I am connected right away. Other days I have to call multiple times and even if I leave a message I do not receive a return phone call. Nonetheless, I appreciate the care I received at Avance Care and recommend this primary care to others. Other information: - ample parking is available - out of pocket charges are clearly displayed in the waiting room - telehealth and in person visits available - you cannot come in when you are sick (with COVID symptoms) until you test negative for COVID - COVID testing available at car side - pay bills by mail, in person, or online read more

I have been with Avance Care Garner for 5 years- it included an RA diagnosis as well as a breast cancer diagnosis and treatment. They are wonderful and each provider has been compassionate and responsive!! read more

Stephanie Brinson is absolutely amazing. I've been going there for 8 plus years and won't go anywhere else!

My Primary Care Is Doctor Anna Afonso. She is absolutely amazing. Thoughtful and caring... she takes the time to reply to my messages and questions. I feel she really cares and I am not just a name. She is bilingual! Dr Afonso has helped my overall health not just physically but also mentally...Understanding a holistic view of my health!! The whole practice is friendly and proactive always willing to go beyond and above to help out! I arrived to this practice as a coincidence and I'm so happy I did! Thank you Advance Care Garner, Francisca Segura read more

Amanda is my primary care provider. I have been going there since 2015. I like the truth; don't stroke my ego, don't beat around the bush, be straight: well Amanda is just that. I started out with a high A1C then she told me the truth. Lol. My A1C has been under 6.5 since then. The office is always professional and clean. The employees are personable and helpful. All of the care providers I have dealt with have been helpful and thorough (Stephanie and Daniel). I have not had any issues with billing, if I missed an appt I was charged $35 - and rightfully so! If you are mature and need a primary care provider and you want to be treated well, go to Avance Care. And follow their recommendations! read more

Our long time primary care physician recently transferred from Duke to this small clinic. Sadly and infuriating billing office policies require patients to pay upfront for care without honoring your insurance network agreements. It is illegal for a practice regardless of their "policy" to demand upfront payment or place a credit card on file (which is absurd, fiscally irresponsible and potentially fraudulent) disrepecting insurance network negotiated rates, which is what this practice routinely does. The front desk attendant was disrespectful and defiantly stated that "we could do whatever we wanted" in regard to filing a complaint. That "we've been in business 10 years" and we "didn't matter"! The attitude is completely disrespectful of patient care. We will be following up with both the insurance, state board of health and its headquarters. Highly recommend seeking care elsewhere. In reply, respectfully disagree as you like. The arrogant tenor of your reply is transparent enough to confirm our experience with your practice. The complete disregard in remark or concern for the disrespectful attitude with which your employee treated us also speaks to the level of disregard for patient care. We have NOT experienced other healthcare providers treating us in such manner, nor have we experienced providers demand credit cards on file or deposits for routine well checks, especially well checks 100% covered in network. Even if a physician provides excellent care, the way in which your administrative staff treat your patients is extension of care. Any attitude or disrespect ultimately clouds the trustworthiness of a practice. Thankfully there are providers, unlike yourselves, that do care about the total patient experience and make every effort to respect basic human rights. read more

Although the gentleman at the front desk was nice -something needs to be said about the clinical staff refusing to see patients that are on time. Scheduled appointment for 5pm on Friday, they call and rescheduled us for 5pm on the next Monday to ask us to try to get there by 4:30. We get there closer to 5 due to traffic issues but our paperwork was submitted prior to appointment. They wouldn't see us even though we were on time for actual appointment and paperwork was done. If we wanted a 4:30 appointment, we would have scheduled for 4:30 but we scheduled at 5pm. They did offer to reschedule us, but if that's how they treat new patients- I hate to know how they treat established patents(if they actually have any established patients). (Side note: I work in the medical field as a medical office manager so I know this policy is absurd) read more

Had appointment for Covid test at 6:15, was told at 6:30 they may not get to me before they closed at 7:00. Left parking lot at 7:15 after not hearing back from them again. Avoid this place read more

Lindsey Palmeri is an excellent medical professional. She took the time to make sure all my needs were up-to-date and being addressed. I never felt rushed and she answered all my questions so I can feel confident about my healthcare. read more

I just started going to Avance Primary Care in Garner, and I love it! Amanda is so awesome! I've been looking for several months for just the right provider, and I found her! She is a Godsend! She listened intently and showed she cared about my health and well-being. If you're looking for someone to take real interest in you, the person, Amanda is the one for you! You will NOT be disappointed. The front staff was wonderful, also! Just had to give an update! This place is horrible! I wasn't treated for my sinus infection properly by Bella and had to cancel my surgery. It's a long story, but she said I had a cold and the surgery would go as planned. Got to the hospital, and after a breathing treatment, the anesthesiologist said it was a "no go" because I was too sick. Then, when I had to go back to Avance to get treated for my sinus and upper respiratory infection, Dr. Haake gave me medication that did make me well. She was great! However, I received the bill and was charged an injection fee and an injection medication. Both, of which, I never received. It took many phone calls to the office manager to stop being billed for it. Now, I wonder?? Did they bill the insurance company for something I didn't get? Isn't this insurance fraud? read more

After a review of my bill during my physical I found an additional office charge. When this was questioned the accounting team sent it to the office manager that sent it to the provider who advised I was being billed for this due to asking me "How I was doing" and me answering. So basically Avance was able to charge for my full physical and then an additional office visit due to the Stephenie Brinson, FNP-C - Avance Care Asking this questions. I cannot believe how incredibly scammy this is and will be finding a new Dr. immediately! read more

I have had nothing but amazing experiences at the Garner location. Amanda Haynes has been my Primary Care Provider for the last 12 months. I get awesome service, a holistic and practical view on my health and how to improve it. The office staff is both professional and friendly. I can't recommend the office highly enough. read more

If you can go somewhere else, I highly recommend doing so. In my experience with Avance, I found the staff highly unprofessional. The billing practices, line items, or explanation of procedures lacking to say the least. I felt overcharged and the care received was sub-standard. My concerns were of no matter. My health care needs have been taken elsewhere. read more

This place takes good care of me, and always has! I get in when I want and never have to wait too long. The people at Avance Garner really care, and that makes all the difference in the world. I trust my health care to none else. read more

Excellent, excellent, excellent. The care, knowledge, and availability that I have received in the last year by Avance Primary care has changed my opinion about healthcare in North Carolina. Amanda and her team are professional, honest, and blunt. Her educated guidance and truthfulness encouraged me to stop smoking, which was major. I want to be healthy with her as my care provider, because she's the friend that says "really?" Lol Love her to pieces... Thank you. read more

Terrible customer service. Totally ignored a request for medication refill (blood pressure) for me to take with on a business trip out of town. Talked down to me as though I was stupid and I'm not. They may be good physicians but the customer service it awful. They were FIRED. read more

I am very impressed with the medical care that I received from this medical practice. The location is convenient with plenty of parking. I have only seen Amanda but she is wonderful and takes her time listening to my concerns. They are open most evenings and can take patients the same day so that really helps. read more