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Metro Internal Medicine

5.0 (5 reviews)

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Capital Family Medicine

Capital Family Medicine

4.2(20 reviews)
1.6 mi

The care received from the providers are great however the front desk staff not so much. I called…read moreto make a follow up appointment and when I got through I was asked if i was aware that i had a bill left over from my initial visit. 1. I have insurance Blue Cross Blue Shield PPO and have not lapse insurance in I do not know how many years, so this shouldn't happen from a primary care appointment. 2. I gave them my insurance card when i came in and they input my information. 3. they never called me to notify me that i had a bill or sent out notification that i had a bill, so how am i to know i have a bill. 4. I am also a patient access front desk staff for a hospital and am well aware of the no surprise care act where you should not have services rendered and be unaware or surprised by a random cost or bill. Next problem is i was instructed that my insurance company did not pay out after the claim for services were sent in, and that i should call my insurance company, this is also not something I the pt should be doing, but i called anyways and found out nothing was ever recieved by this place. so now i call thier billing department with my bcbs insurance rep on a 3 way call to straighten out and find where the disconnect is, ofc it was on the pcp side as they switched the last two numbers of my policy number when inputing my insurance information. Next problem i have been calling for 3 days straight trying to find out had the issue been resolved and i was also going to schedule my mother a new patient appt for the same day as my upcoming appt. every time i call i was told to hold not asked if i could like the proper protocol but told to hold and immediately placed on hold, ALL 3 TIMES!!!, by the last call i asked her not to place me on hold and she still did, at this point i am now calling to check the resolution of the bill and also to cancel my upcoming appointment as i have lost interest in continuing care with this PCP office strictly off the front desk incompetency alone, to no avail i cannot get them to stop placing me on hold.

A great practice, from the front office to the physicians. Everyone I have come in contact with…read morethere really cares. I see Dr McMullen, and he is wonderful. I highly recommend them, especially if you are tired of navigating the big networks.

Med One Medical Group - Med One Medical Group's North Raleigh primary care practice - Waiting Area

Med One Medical Group

3.9(18 reviews)
3.8 mi

I had terrible pains in my feet- neuropathy. It was horrible. The pain really inhibited my quality…read moreof life. Dr.Gary Gruber, at Med One on Harps Mill Rd, treated me with a special laser. Oh my goodness! I have my life back! I don't know any other practice that has this new technology. Treatments last about 20 minutes and they are painless. Also, Dr. Gruber is exceptional! Dr. Cara Davis, also at this practice, is the best Primary Care physician you could find. If you need a new doctor or chiropractor, you cannot do better than Med One.

This practice appears to have significant issues with doctor AND patient retention. In the 3 years…read moreI was there, 2 Physicians Assistants, and at least 3 patients, were released, kicked out of the practice. YES, releasing patients is a thing, typically VERY rare in the industry due to the downstream impacts of abandoning patients, but 3 in 3 years, clearly not for this practice, and 2 PA's too in that time? One has to ask what the heck is going on over there?! Why are they having so much trouble keeping doctors AND patients? What is the common denominator? Say it with me....POOR MANAGEMENT! There is much more I have to say on this subject but need to refrain in this forum. I will say to anyone else in this situation, it isn't right, and don't be bullied with what appears to be iron clad paperwork...

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Med One Medical Group - Med One Medical Group's North Raleigh primary care practice - Hallway

Med One Medical Group's North Raleigh primary care practice - Hallway

Med One Medical Group - Med One Medical Group's North Raleigh primary care practice - Waiting Area

Med One Medical Group's North Raleigh primary care practice - Waiting Area

Med One Medical Group - Med One Medical Group's North Raleigh primary care practice - Waiting Area

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Med One Medical Group's North Raleigh primary care practice - Waiting Area

FastMed Urgent Care

FastMed Urgent Care

2.7(63 reviews)
1.7 mi

I was there once and the staff were very friendly and helpful. The second time I was there, I was…read morehaving a heart attack and the doctor on duty saved my life.. every time I go there I have been completely satisfied with the service except for one day and that was only because there was a new person at the reception and didn't have the computer skills to do what needed to be done. So far since I have been in Raleigh, this is the one place I could go to for good service and excellent care.

My experience at FastMed Urgent Care Raleigh East Millbrook was horrific…read more Long Wait Time: I waited for 90 minutes before being seen by a medical assistant. Lack of Care: I felt that the staff at FastMed did not prioritize my care and were more concerned with casual conversations. High Cost and Inappropriate Prescription: I was charged $50 for a PA visit and received a prescription for a brand-name medication that was not covered by insurance, costing $425. I looked up the prescription and it comes in generic. But the PA was not concerned about updating the medication to the generic. Patient's Condition: I was very sick with a fever and needed medication immediately. Pharmacy Contact: I even provided the PA with the contact information for their pharmacy (Walgreens, 6 Forks Rd., phone number 919-787-1155) and asked them to call directly. PA's Incompetence: The PA failed to read the patient's notes, causing a delay in treatment despite my urgent condition. Medical Experience: I had trouble getting critical medicine and reaching the "PA's" office. Appointment Policy: Most medical facilities have a policy where if someone is more than 15 minutes late for an appointment, they have to reschedule 24 hours in advance or pay a fee. The policy should go both ways. Recommended Doctor: I hugely recommend Capital Family Medicine and Dr. Short.

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FastMed Urgent Care
FastMed Urgent Care
FastMed Urgent Care - The Lobby.

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The Lobby.

Metro Internal Medicine - internalmed - Updated May 2026

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