This letter was sent to our office Dec. 16th 2012…read more I am writing this to express our sincere appreciation of the quality of services we experienced from FloForm's staff in the Spokane Branch. These services extended to every aspect of our process from our initial visit to the final installation and touchup. As an architect remodeling my own home, I was keenly interested in every detail of our project. I especially valued their staff's knowledge, their flexibility in meeting our design criteria and my opportunity to review layouts before installation. It was obvious that your installers were very experienced and careful of our newly remodeled space. We were especially pleased with the young man who followed up to patch a chip and do the finish grinding, which truly enhanced the final appearance. Our countertops are a beautiful feature in our remodeled home, and we receive compliments on them from everyone that sees our home. Please know what a pleasant experience we had working with FloForm, and we have expressed this to my fellow architects and everyone we've had the opportunity to talk to regarding countertops. Bill and Wanda

Communication! Poor customer service on the phone. Sales man said on thing company did another…read morething.

From the moment we walked into NW Granite's Coeur d'Alene showroom to the final installation of our…read morebeautiful quartz countertops, our experience was nothing but pleasant. Everyone we worked with was professional, friendly and very competent. We highly recommend NW Granite.

We recently had our kitchen countertops and backsplash installed and were extremely impressed with…read morethe entire experience. The team was responsive, professional, and easy to work with throughout the process. The craftsmanship was exceptional -- from perfectly aligned seams to a flawless waterfall edge and apron sink detail. The quality, precision, and overall care put into the installation truly exceeded our expectations. We're thrilled with the results and highly recommend this company for anyone looking for beautiful, well-executed stonework.

I've been involved in the high end residential, commercial and ecumenical…read more construction and remodeling industry for decades. I've personally supplied museum quality, photo replicative, hand painted faux marble and faux exotic hardwood finishes on columns, pilasters, ceilings, balustrades, doors, plaster statuary, etc. both nationally and overseas. I've visited showrooms and manufacturing facilities aplenty. Yesterday a craftsperson guild I belong to, had the great good fortune to be invited to Mario and Son in Liberty Lake. We were warmly greeted by a very charming young woman Michaela, and shortly thereafter the owner, Joey presented himself in the most humbly gracious manner I've ever experienced in the CEO of such an impressive facility. The floors were spotless, and every wall, corner, and display reflected a very high degree of forethought and incredibly accomplished artistic expression. It usually takes a lot to impress me, but to call this place a class act, doesn't begin to encompass the depth and breadth of the presentation. I've worked for and with, what would be considered the captains of industry over the years. Names that would be universally recognized and respected for their wealth and accomplishments. My experience wasn't always pleasant, and in spite of my many years of artistic experience, dedication and ability to successfully complete monstrous projects with impossible deadlines for very difficult to please clients, at the end of the day, I usually felt somewhat disrespected. Joey didn't know me from Adam, but we connected immediately, and after I noticed a snare drum near the espresso station, found a mutual interest in membranophones, and playing music. Soon our group was touring the showroom filled with huge slabs of the most impressive calcium carbonate I've ever seen. The care with the storage and handling of these massive pieces made the ones I drive by daily displayed in a parking lot, pale in comparison. Joey spent over two hours patiently answering a myriad of questions, and showing his incredible talents at imagining, and executing carved art and statuary, both traditional and extremely visionary. In spite of my typically being the star of the show that usually dominates conversation with my clients, I was brought low in comparison to the awesome accomplishments I witnessed. I had difficulty speaking at several points during our visit, and had an uncanny sense that this fellow and what his family have built, have renewed my faith that in this country's modern culture of immediate gratification, self absorption, and false recognition for non accomplishments, this experience gives me assurance that true artisanal dedication is not just something only found in the old world. I will never forget this experience, and feel extremely grateful to have encountered such a degree of high frequency accomplishment.

Read this before buying from Mario and Son, and note that positive reviews are from customers who…read morehaven't had problems with their stone cracking. My wife and I bought a Pental kitchen island + range countertop from Mario and Son. Everything was fine until a few years later when the countertop cracked on an inside corner of the sink cutout. This isn't a defect that can happen from standing on the stone, or from temperature abuse. Mario agreed to replace the countertop. Although it was a hassle to arrange for everything, we got it done. 7 years after that, the countertop cracked again in exactly the same place. This time it has taken me a year of calling and emailing week after week to get them to honor the 15 year warranty they promoted when they sold their stone. Once this happened, Michaela and Sierra tried to charge me $2800 for fabrication, installation, and disposal. They saw my warranty claim as an opportunity to exploit me for profit. I was incensed and asked them to stand behind their product, telling them I would cover $1000 of the replacement cost. They told me to pound sand. I have since regretted ever using Mario and Son, vowing to never darken their door in the future. I suggest you do the same.

Extremely disappointing experience with Timberline Truss. The project was mishandled, delays were…read morepoorly communicated, and overall conduct was unprofessional. Serious concerns about apparent lack of attention to safety during the project were brought up, but seemingly disregarded. Communication, accountability, and professionalism were all lacking. Based on my experience, I would not recommend Timberline Truss.

What a great company! Terrific service, great product, timely delivery and super helpful. The new…read moretrusses at our daughter's house make such a difference. Highly recommend them!

We've used Brothers twice, and each time they have done excellent work. Both projects were…read morereplacing carpet with laminate. The floors look amazing, and the work was quick and efficient. The office staff, especially Meghan and Lisa were very helpful.

Hardwood floor installation ran into a few issues with a stair runner which left a gap when the…read morecarpet was removed. Brothers went above and beyond fix the problem coming out on a Saturday and one other day to resolve the issue after the flooring was installed. They were able to find a discontinue piece of trim to finish the project. Andrew as responsive and really helped solve a problem which was unforeseen by everyone until the carpeting was removed. In addition, the team finished ahead of schedule and the flooring looks great! There is always something problematic which comes up with home projects, and it was great that Brothers was able to make everything right without a hassle. If you need flooring, I would strongly recommend contacting Andrew for an estimate.

We were totally satisfied with the carpet we purchased and had installed by this company. Great…read moreprice quality and value. Chuck Stilwell gave us super good customer service! Installers were polite and did a great job as well. Highly recommend you give them a shot!

I am fairly new to Coeur d'Alene moving up here to assist my older brother with some medical…read morechallenges. We were in search for some new carpet and wood flooring. We were directed by friends to Chuck at Carpet Warehouse. What a fantastic experience of picking out product from an extensive inventory and then Chuck coming to the house the very next day to measure and prepare a bid. Great customer service. Once purchased Chuck scheduled our installation a week later. Torry and Joe showed up early on 10/22 and began the installation. Both seasoned installers with years of experience and knocked out the entire project in 1 day. The finished is beautiful and my brother could not be happier with the quality of the finished work. Finally, the devil is in the details. Torry and Joe replaced all the furniture and did an immaculate job of clean up of old carpet, and sawdust from the flooring cuts. Well done! If you are in the market for flooring go see Chuck with confidence and satisfaction!

This business offers an excellent selection of flooring, the best prices and timely installation…read moreservice. We ordered our carpet and it was an upgrade from similar carpet we'd seen at other places. Our carpet was installed about 2 weeks later and they even tore out the old for a very reasonable price.

Poor post sales customer support in regards to follow-up via phone calls and email. Had asked…read moreInland Flooring (Darrell) to help resolve some issues with wood flooring by filing a claim. I was told by the manufacturer that I had to initiate this claim thru the retailer (Inland Pacific Flooring). I tried to initiate however very poor follow-up by Inland. They kept on using excuse "...Oh, its' been really crazy around here... haven't got to it yet...". I was told this twice over a period of 2 months still with no action or follow-up.

From start to finish, our experience with Ventura Stone was outstanding. David was professional,…read moreattentive, and patient when we had to delay our kitchen and bath remodel for over a year. Once we got going, he made sure we were informed of every detail of the process. The templator was clearly an expert, and the counters were ready to be installed within 10 days. The installation crew was friendly, efficient and clearly skilled. The countertops look amazing.

Amazing customer service. Helped us find a good fit option and drew up the quote while we were in…read morethe store. Couldn't of had a better experience