Henry the owner just does not care at all. He runs his…read morestaff and stands in the customers way. If you complain to home about any concern he will laugh at you and does not care at all about his horrific service!!! I always support local but I cannot any more dude to how horrible he treats his staff and customers

BUYER BEWARE! 30 day…read moreguarantee on returns doesn't always seem to apply to this store even if its on their receipt as a policy. You cannot open an item and try it out and return it. Only unopened items in original package with receipt are returned. Told that if I try it out that I cannot return it by female owner (? not sure if is actually is). What is the point of a receipt then? Once you buy you cannot return it apparently. Interestingly - receipt states you can return within 30 days but the store has sign saying if its unopened you can return it. I say always go with the receipt. For example a item was priced on Black Friday for originally $59.99 and "SALE" price was $35. The real price of it found online is $39 (5 dollar sale).

The epitome of the traditional hardware store. Cluttered with everything you could need in a cosy…read moreatmosphere. Amazing customer service.

I've had many great Christmas trees over the years from the good folks at Magnet Hardware, but this…read moreyear the noble fir they put aside for me was something else: picturebook perfection. Prices are crazy right now, Christmas trees no exception, but this specimen was true value for money, and Ed Wilkerson and his staff couldn't be friendlier, more helpful, or more expert. Always a pleasure doing business there.

Customer service is non existent and when you are at the cash they are so rude and basically told…read moreme to go to Home Depot

I was trying to buy Canadian. We don't have many choices when it comes to building supplies. I went…read moreto RONA because they used to be Canadian (owned by an investment firm out of New York) I visited the store to purchase paint for doors and trim, as I was looking for better quality paint than what I had. A clerk assisted me by showing me three options, and I chose the mid-range paint priced at $48, as it fit my budget. While the paint was being shaken, I noticed a sign advertising 30% off SICO Endurance, which would have been a better-quality paint at a lower price of $42. I asked the clerk if I could switch to the discounted paint, and she called the manager. To my surprise, the manager refused to allow the switch because tint was added to make it white. I ended up purchasing the original paint because I needed it for my project, but I left the store feeling disappointed and frustrated. This experience has made me reconsider where I shop for my renovation needs. When I got home I sent in a complaint and they offered me 10% off my next purchase. I felt it to be an insult. So I phoned customer service, they offered me a $10 gift card. That at least brought the cost down to the sale price. But I'm still stuck with crappy paint. You would think customer service would be more of a priority during these tense political and economic times.

This is by far the worst shopping experience I have ever had in my entire life. I arrived at the…read morestore to purchase a few items that were out of stock at the East Vancouver store as well as a few items I previously forgot to pick up well everything was fine until I went to pay and asked where the Amazon Bling security cameras were and they said they don't carry them which they do. Anyway it was just before closing I requested the 2 items from the older man whom I thought was there to help me when he suddenly just leaves and comes back 5 mins later saying that it's 9:01pm and store is closed so I must leave. I asked if I could at least pay for my other items and he said yeah hurry up then tells me that I can't afford anything anyway at this point I was literally in tears. All I wanted was the two security cameras that he said he was going to get the key to open up the locked area they are kept in but then someone decided I was not good enough to buy them. If I didn't absolutely need the other items I would have just left. I explained in a very kind manner that I had taken a $60 taxi ride to the store and couldn't return again the following day he didn't care. Now the final straw was when the same man who refused to tell me his name and had no name tag decided that while I was paying he was going to start looking in my purse that I had on my shoulder because as he said he knew I stole something which I did not & no apology was given when he saw I took nothing. He did look quite surprised when the cashier gave me my receipt and told me my balance was $347 on my gift card and the other remaining gift card had a balance of $498 remaining. I will definitely be selling both gift cards. I am only returning tomorrow morning because the cashier also failed to remove the 3 security tags on the men's work pants I bought for my son. It's sad that all Rona stores seems to be run by such horrible people. Home Depot will get all my remaining business going forward Thanks for a truly horrible experience Rona and a corporate store at that

I asked for express delivery and was promised it would arrive the next day. It did not arrive that…read moreday. The full next day (second day) trying to find what happened to the order. Phoning the store doesn't connect to a human. National customer service say they can't reach the store. Their solution is to try to call the delivery company on what will be the third day. How can a company in the modern age lose an order and have no idea how to find it?!?! TERRIBLE CUSTOMER SERVICE!

Purchased a beautiful Christmas tree this afternoon. Jason, was fantastic! He cut the bottom of the…read moretree for me and brought the tree to my car. Excellent customer service!

Avoid Home Depot for Appliance Installation - A Nightmare Experience!…read more If you're thinking of buying an appliance that requires installation from Home Depot, DON'T DO IT. Their installation contractors have no clue what they're doing, and there is a huge disconnect between the store and the installers. I purchased a fridge from Home Depot and paid for installation and removal of my old fridge. The new fridge was delivered to my home, but my old one was still sitting there because the installers had no idea what they were supposed to do! I spent hours dealing with at least SIX phone calls from the contractor, yet they still couldn't figure out how to complete a basic removal and installation. What should have been a simple process turned into a massive headache. Home Depot's poor coordination and lack of communication turned an easy replacement job into a nightmare. Their customer service was useless and provided no real solutions. At this point, I'm returning the fridge because they clearly can't handle their own installation process. Save yourself the frustration and buy from a retailer that actually knows what they're doing. DO NOT BUY APPLIANCES FROM HOME DEPOT IF YOU NEED INSTALLATION!

I walked in looking for a screw, nut and a washer. B sent me by text of what he was looking for…read more First thing I walked in was showed the text to a HH staff. He then got someone to help me. The staff was very helpful. He found exactly what I needed. On top, he said if it doesn't fit, I am free to return it. Luckily everything worked out well. I was happy. The location was great and convenient. This is a neighborhood store. Most of the customers here are locals or living in the hood.

So. Everyone is a criminal when entering this store…read more Probably the most un-Canadian experience ever You have to check your bag before entering I didn't want too as have all belonging here Offered my id instead .... But thats not store policy So - no purchase for me Afraid I'll strike the company from my list to buy things Have looked at buying Canada ever since Mango Mussolini came in. Have no choice but to look at a US based company Appreciate this was likely only a $100 purchase but .... I've shopped here many times before - Home hardware has been my go too place for 20 years. Come on. You got crime in the store ? Fix it ! Don't make me look like a thief please

Love this place, not sure why so many reviews are complaining about the employees as I've never had…read morea bad experience over several visits the past 4 years of living in the area. They even give my dog a treat when we walk by! It's a small shop, and cramped inside, but that is central to its charm in my opinion, they're not trying to be anything they're not, and I've always received great information in response to the myriad questions I usually have when the time calls for a trip to the hardware store. Solid folks, handy hardware shop.

Went to cut keys. Fast and cut right. Inexpensive. Good customer service and friendly.read more

Employees are knowledgeable and genuinely helpful! This place, more than any, I find myself…read moregetting answers that have saved me money and time.

Love this store! They are willing to advise on almost any aspect of the small d.i.y. and gardening…read morejobs I tackle at home. Very courteous, cheerful and knowledgeable staff. Product selection us very good for such a small space.

Home depot here is big and very nice one negative Comment Is some of the guys from South East Asian…read morehad a extreme body odor. I remember asking one of the guy I asked him where to find the Product that iam looking for and he came towards me and I smell Immediately bad his smell it seems not wearing underarm protection. Working infront and talking to costumers should at least Hygiene is a Must!! But I will still keep coming here inthe store and it is near my area as well To the Manager of Home Depot Please advise your Worker Proper Hygiene

** I have a FULLY documented timeline, with all emails and communications and receipts for my…read moreexperience with Home Depot kitchen "design" which I sent in and had absolutely NO response. ** If you are looking for expertise and help with Kitchen Renovations, I urge you to reconsider if you are thinking about using Home Depot on Cambie. Over the 8 months from when we first approached them about the renovation until when they FINALLY got everything they had committed to "complete", it was an absolute nightmare. We first approached their "kitchen designer" in September 2024 and gave her our maximum budget that she promised she could easily stick to. The first couple of months until handed over the initial money was great, she guided us to take a certain type of cabinet and counter top to fit our budget constraints. She was very helpful and friendly. She advised me to apply for a Home Depot credit card and pay on that because there was 2 - 3 years of 0% Interest on it) As soon as money changed hands, her whole attitude changed. Her responses became few and far between and when she did reply, it was often hostile and blaming us for her mistakes. The cabinets arrived and nobody showed up to install them. We tried calling and emailing with no replies. When she finally replied, she had "forgotten" to book the installation... And then told us that she had also forgotten to charge us for it. She charged us for PREMIUM installation, when that included things we didn't need. When we challenged this to ask why we didn't get STANDARD installation, that was repeatedly ignored. On installation, the installer pointed out that multiple things had been mis-measured, meaning that there were HUGE void spaces that would be wasted behind cabinets and could have been used for more cabinet space and to make doors wider, etc... Also, the space left for the fridge was the exact measurements of the fridge, meaning that the fridge actually wouldn't open if it was pushed in all the way (because the door couldn't move). Any attempts to relay this to the "designer" were answered with "well YOU signed off on the design" ZERO ACCOUNTABILITY. The installer, Kostya, was SO amazing and professional and made cuts and adjustments to make what he had been provided with work. He then pointed out that because the "design" involved pushing cabinets back (rather than increasing the depth as the "designer" said she would do) that there would be a large area of the kitchen where there was no flooring, meaning that we had to get a patch refloored. Finally he pointed out that there was an entire cabinet missing! Again, the "designer" blamed us, saying we had missed it when we signed off on the order. She ordered it and outrageously told us "You have to wait another few weeks for the cabinet to be made and delivered but I have managed to get you a discount on the cabinet to make up for the trouble" and still charged us for HER mistake! She also hadn't ordered cabinet handles. When we queried this, she told us that we hadn't picked or paid for handles (even though my wife clearly picked handles in the in person meeting!) Despite being told the contrary, the repair and painting of the backsplash was not included in the installation, so we had to get another contractor to do this. The "designer" did not include disconnect and reconnect of gas stovetop so we had to get another contractor to do that. When we contacted the countertop company, they informed us that the Home Depot "designer" had not sent any order information to them, so we had to arrange this all ourselves. They also informed us that there would be a $500 fee for using the current sink (and that Home Depot should have told us this - which they definitely did not) They also gave a quote of more than double what the Home Depot "designer" had quoted, so we had to pick their cheaper countertop stone to try to lower the price. Suddenly I got messages from the Home Depot credit card company stating that my interest free period was coming to an end. When I called Citibank, the credit card company, I was told that 12 - 36 months of interest free credit is not something they offer. When I contacted the "designer" about this, she again did not take any accountability. After we got the countertop installed, the stove top did not fit in the gap because the Home Depot "designer" had not accounted for the fact that the new countertop was 1 inch thinner and so we had to ask the installer to come back and manually adjust the oven cabinet to lower the bottom of it so that the stove top (just) fit in. In total, the cost came to over 1.6 x our original budget, forcing us to go thousands of dollars into debt to be able to pay for it. At NO point did we get an apology from the "designer"... Quite the opposite, we got gaslighted and blamed for her mistakes.