The jury is still out on Belk for me. I'm not sure how to take this store as I don't understand it…read more I know it is a department store that is mostly an anchor to a mall, but the inside feels like it is supposed to be in a strip mall or a standalone location. I wandered through the store, browsing as I went. I didn't see anything worth noting or getting. The layout of the store was familiar to competitors. The departments are defined and easy to find/navigate. Pricing seems to be about the same as competitors. Selection, at least to me, appears to be limited. I really did not see much that caught my eye. Before long, I found myself back to the mall entrance and out of the store.

Decent store. Think have been to another Belk. In some ways it's a better version of JC Penny…read more Props on the very good selection of Nautica. Their clothes are of good quality for the price. They have an okay cologne selection, but the costs weren't very competitive. It's quite a big store. All on one level too. The employees were kind and helpful. More assistance easy to find then elsewhere. Am not a hardcore shopper, but for men and women this could work. Clean store and quite organized.

I remember this place when I was little and it was bustling with people. Certainly not as much as…read moreLeesburg, but it was pretty full in occupancy. Well its October 2025, and it was like a Ghost town and the food court was by far the saddest one. I think only two places were opened on a Saturday. Lots of stores are closed and the parking lot was completely free. Not much selection now in terms of things. They still have some clothing stores left, but not sparse in terms of styles. The food court is actually clean because of the low foot traffic and someone is constantly cleaning the place. They do have Tesla superchargers here so its a good place to charge and walk around. The chargers are in the corner of the lot and typically just walking to the bathroom and back and most of the charge should be done so not really much time left to wander. It was sad to see and kind of made me feel like life has moved on from my childhood.

Looks like stores are moving on though there are still some big retailers like Ralph Lauren, Under…read moreArmour, North Face open. No food other than coffee available in food court. Not worth a visit anymore

This is another mall that I don't actually feel bad visiting (a.k.a. Dead Mall Syndrome). This one…read moreis still mostly full with a lot of folks bustling around - at least on the Saturday I visited. There also businesses ringed around the periphery, meaning that this is a busy area - if you're nostalgic and/or like your retail all in on place, the Valley Mall is for you! Recommended!

Today, 12/23/25, I visited this store to pick up a customer order. The counter clerk was unpleasant…read moreand unhelpful. She was also outright rude, acting as if she did not want to retrieve the customer's order. I asked for a manager; she resisted calling one and displayed an unnecessary attitude. When the manager finally came to the front, she was not helpful either. She did not look for the customer's order and simply told me it was not there. To justify not checking, she stated that she had already told the customer the store did not have the item they ordered. This store has EXTREMELY POOR customer service, and as an African American woman, I was led to believe that the behavior I experienced was prejudiced.

Tell us about your BootBarn.com experience…read more Very very dissapointed in your new Hagerstown Maryland location. The staff are awful. If your store manager is named Holly Young Wade (found with a quick Facebook search), she was equally as rude and should be ashamed in how she and her staff treated us this evening, February 22,2023 especially since her store is so new. We are a military family from Texas, we've visited a lot of Boot Barns, Cavenders, etc and this was by far the rudest staff. It's a shame because it's such a nice store and could do really well, but customer service goes a long with us. We were going to purchase boots for my one year old and were never offered help. I entered the store with my three year old daughter, two staff members and your manager stood by the desk and looked at us and did not say a word to greet us. All stared and then looked away. We were the only customers at the front so there was nothing else they would be occupied with. A few minutes later my husband entered with our one year old, again not one staff member acknowledged him they just stared. We looked at the hats and then made our way to the boots. Two staff members were talking for several minutes near the boots and neither of them ever asked us if we needed help, needed sizes etc. They did not acknowledge us at all. I noticed a male associate greeted and offered help to two women shopping in the clothing during this. Then the store manager passed by us again, just looking at us and not saying a word. We made it all the way back up to the front while browsing the store with not one greeting. We were exiting the store when a large family (all white, if that matters) entered the store and was greeted by every single staff member standing at the cash register. In fact, they were greeted several times and told "let us know if we can help you" as we exited, I looked back waiting for a "thank you for visiting" as nearly every store tells you- absolutely nothing. I will be telling all of our friends about our experience as I know many of them were excited about having a Boot Barn location in our area now. I will take my business elsewhere and buy my son new boots at a store where we are acknowledged. I cannot believe this store's customer service was so terrible today and that the store manager was there and acted just as rudely. Notifying Boot Barn corporate in hopes that this gets back to the store manager and staff. Thank you, Grace Hernandez

Huge selection of work boots and casual comfort shoes. Staff helped when we could not locate…read moresomething. I greatly appreciated not being hovered over while trying on numerous boots but when I asked for help they were extremely responsive. Very pleased with the clean and organized. The layout made it easy to navigate. Alyssa the associate who helped us was on point. Great overall experience.

I'll admit, I love AT. Not that I really love their clothes (although they are all right), but I…read morelove that practically everything they have is completely work appropriate...and not too insanely expensive. Basically, just bland enough to make it office-acceptable...but not so bland that it makes me want to tattoo my face in rebellion...and just cheap enough that I don't feel awful for spending so much money on clothes that I mostly just tolerate. And that's basically how I feel about the Ann Taylor Factory store. I do feel that it's a little pricy for what it is (it's the Factory store...shouldn't it be priced lower then ATL?), but I do like that they have additional designs not seen at AT or ATL...and I love that they have a fairly decent petite section (yes I'm short, so shoot me, OK?)...but I wouldn't go out of my way to visit.

One of my favorite go to's for thrifting. They have a huge selection and offer gently used items…read moreand reasonable prices. Found several shoes and boots from there in great condition and amazing prices. Real leather, name brands! Take your time and you'll find real treasures.

Nice selection of women's clothing and accessories. GREAT prices. Staff were very friendly. Highly…read morerecommend giving them a try!

Went to this toss after grand reopening for Covid and hardly anything was marked down. Not even…read moreEaster ! I don't know if it was lazy management or what but it was a total waste of time

This particular location is just ok at best. Not a very large selection of items, a lot of items…read moreare overpriced, extremely small shoe selection and just not much to choose from. It is never busy in the store, so that is a clear indication of how bad the selection is.

From Florida and stumbled on this new shop (their 7th day open) in the downtown walking mall. It's…read morea very cute place on the 2nd floor that has clothing for women sizes 16 and up. The owner is very friendly. It has a range of styles (hip, professional, dressy). Hopefully can make it back some day!

From the owner: The Quirky Closet is a plus size women's boutique. While we relocate, shop our website for amazing…read moreplus size boutique items!