Located at one of the most prime locations of Roanoke's City Market Square in one of the corners of…read morethe Historic City Market Building, with a beautiful view of the heart of Downtown Roanoke, this breakfast restaurant is open daily from seven o'clock in the early morning until two o'clock in the afternoon, except Sundays that they open at eight o'clock, and they're closed on Mondays.
Last time I visited this restaurant and wrote a review I found it simply amazing: its decor, its ambiance, its food, and most important of all, its excellent customer service by its friendly and very efficient servers. I invite you to read that review and view my photographs accompanying it to get a better sense of my experience here, then.
However, this time around, it wasn't so good. And I judge restaurants by their consistency of quality of food and service. This time, the ambiance was nice and the service was excellent by a friendly young lady server, but the quality of the food left much to be desired, especially the way it was cooked. The cook was a total disappointment.
I was one of the first ones there when they opened their doors. When I entered, a group of friendly and eager to serve servers who where gathered around chatting, waiting for their customers to arrive, greeted me and gave me a warm welcome, and invited me to take the table of my choice. Soon after I was seated, my server, a friendly young lady came by and took my order. I asked for orange juice and coffee to drink, as well as a glass of iced water. And to eat I asked for the dish that I so much enjoyed and was looking forward to having today: the Steak & Eggs. I ordered a five ounce filet cooked medium rare with two fried eggs cooked over easy, served with homefries as my choice of side, and for bread: white Texas toast.
While I waited for my food to come out, I enjoyed drinking my orange juice and coffee, looked over the menu, and looked out the window where I saw in the distance, Ernie's, one of my favorite breakfast restaurants, for its consistency of quality food and service, and relaxing environment.
When my server brings my food, the first thing I noticed was my flat filet cut. Usually this cut is for customers who like their steak well done. Last time, my filet was a thick cut one, cooked medium-rare to perfection. Then I saw the fried eggs. They weren't over easy, but over cooked as well. And the toast was over-toasted and laid there while the food was cooking, because it was luckwarm and hard by the time it got to me. When I cut my steak with the steak knife to see if it was pink inside, it was not. It was tough and dry. When my servers. I signaled one of servers asking for my server and tell her about my steak. She replied that now they were using a different meat provider, but that she would take it back and ask for another to be cooked. She only takes the steak back. Shen then brings me another back that not only had a weird shape, but was rare and with gristle. Judging by the quality of the second steak, the cook didn't intend to make amends, or maybe didn't know better. It's a pity because everything else about this restaurant is comforting, but when the food isn't, it takes away the desire to return. I hope the management and the owner of the restaurant read this review and take the necessary steps to correct the misdoing. Because restaurants' success is brought about through repeat customers and not by passersby.
