I stopped into the Garage at Great Mall looking for a jersey and ended up finding a matching set that I really liked. Unfortunately, the customer service completely overshadowed the shopping experience. I asked the manager if she could hold two items for about an hour while I looked around the mall, and she immediately said they don't hold merchandise. Just a few minutes later, another customer walked in, and I watched the same manager hand her a pair of shorts that had clearly been put on hold. That inconsistency was frustrating. I came back and purchased the full set (around $100), but then I was told I had to provide my personal information to complete the purchase. I've shopped at plenty of clothing stores and have never felt pressured to share my information just to buy an outfit. It made the checkout experience uncomfortable. The store itself is cute, and I liked the clothes enough to make the purchase, but the overall attitude from the staff came across as unwelcoming and cliquey. It was disappointing because good customer service goes a long way. I hope management works on providing a more consistent and friendly experience for all customers. Worst of all my daughter was there and felt the weird mean girl energy. The manager had a totally different face when I came back and bought the set lol read more

This experience felt very misleading. The items I purchased were not clearly marked as Final Sale. I even checked the product, the checkout page, and my receipt, and I could not find the words "Final Sale" anywhere. However, when I tried to return the items, the store refused and claimed they were non-returnable. If an item is Final Sale, that should be clearly stated before the customer pays, not only after they try to return it. Very disappointing customer service and a frustrating experience. read more

Cute clothes but i got so much attitude from the employees who couldnt even care enough to take the security tag off

Was told I couldn't return something, which is fine i understand. However what is not fine or what I don't understand is why the employee then needed to interject in my personal private convo with my friend after to tell her why I couldn't make a return, that isn't your place. I was the one making the return not my friend. Felt like she was trying to embarrass me in front of other people in the store, when I literally started to leave as soon as she said I couldn't do the return. read more

I was surprised to see a Garage in Great Mall since there is so much chaff in this mall. In typical Garage fashion, I was cheerfully greeted as I entered the store. There are a few deals going on right now as indicated by signage throughout the store including buy 1 get 1 half off on denim shorts (including their overall shorts). They had a few different styles that are very in right now including the flattering but unflattering mom cut, your average girlfriend style, and festival shorts that were high rise and featured distressed touches and raw hems. They also had a super soft high rise cut which I can confirm were very comfy to wear. I was about ready to try on a few things that I had picked up around the store when an astute staff member cheerfully asked if I wanted to get a fitting room started. She took me back and helped me find a room and fix the curtain for privacy. She was also more than happy to help when I requested a larger size in one of the items I was trying on. The change rooms are a good size with a small stool inside for you to put your belongings on although it did look a little stained and worse for wear. There was also a long railing for you to hang any items that were on a hanger easily. The lighting in there is smart, well lit enough so you can see clearly but not so much so that it's highlighting the wrong spots (I'm looking at you Hollister and Abercrombie fitting rooms). This makes it a little dangerous for your wallet since everything will look good on you! There is a big sale section at the back of the store. Unlike a lot of other places, there sale items aren't hideous leftovers but it does mean that the sale prices aren't going to blow you away. Checkout was easy. The cashier was pretty good at multitasking as she was calling out greetings to customers while helping me. Note that you can get a 10% discount on your purchase for signing up for a Garage account or downloading their app. read more

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Awful service!! I called in advance to see what time they closed. The lady said at 6pm, so I get there at 530pm and doors are already shut. I called inside the lady says, "Yeah I decided to close early because I'm going to be honest, I was up super early." Like what? Excuse me? I could have went off on her because I drove 40 minutes away, but I held my pride. The company needs to fire all these lazy employees and get new ones. How is this acceptable? read more

On Sunday 11/8 around 3pm I went into this location and picked out some clothes. As I went into the fitting room & tried on some shirts a brown haired employee knocked on my curtain and opened the fitting room stall. She didn't even wait for my response I'm lucky I was fully dressed but that experience was appalling and her only reason for coming in was because she was "checking." This experience could have been horrible if I had been in the middle of changing and I hope Garage learns to train their employees better because that is unacceptable read more

I went in on a Wednesday afternoon (3/20/19) and was approached by one of the workers and she asked if I needed any help, I politely said no. However, while I was looking around for my size in jeans I approached her to ask if she had any size 0 jeans in the back. She said, "Are there no size 0 out?" And although I could've replied with some sass, I said no. And she responded with, "Well, we probably don't have any in the back." Well, thanks for going that extra mile to check for me in the back and not just guessing or giving me the probability. I worked retail for about 3 years and even if I knew there wasn't any more of the item in the back, I would ensure I would double check. I would not recommend coming to this location, go to the one in Valley Fair I promise they are much more welcoming and look like they are happy to help their customers. read more

Some of the sales associates aren't friendly. I walked in and immediately one of the workers approaches us to tell us about the sale, except she didn't look all to happy about it. Then, at the cash register, the cashier asked me if I wanted to receive points for my purchase. I said I didn't have an account, so I asked if she can sign me up at the register. She said yes and continued to stare at me as if I was dumb. After a moment I asked her if she needed my email, and she says yes and stares even more. I give her the email and she doesn't say anything else until she was done with my purchase. read more

I went in yesterday to buy a bikini top. The associate said the top can be returned but the buttons could not. I did not buy any buttons. I had my receipt and tags attached. They would not return it. I had to throw the bikini top away This is the worst store I have been to with horrible customer service. I don't recommend anyone to shop here. read more

I would not go to this store again! Their customer service sucks!!! Employees are on their phones and doesn't help their customers. They don't deserve a star!! SMH! read more