Chris is quick to respond and capable. But prospective customers should know that his pricing is exceptionally high. And if you given him a deposit and change your mind, he will keep your money. Since I worked with him in the past, it was natural for me to ask him to fix my garage door (I had bent two of the panels). Chris quoted me ~$2500 for installing a brand new door. He said the price of doors had gone way up, and that it made the most sense to just replace the whole door, so I trusted him and gave a deposit. But then I started to think about cost of materials and labor and the math just did't make sense. I got another quote for HALF that price, and the guy worked with me to replace the panels. Chris kept the deposit. So if you consider working with Chris, do yourself a favor and get a second quote. read more

Excellent Customer Service!!! Prompt Response Time!!! Quality work and fast service. Called with an issue on Tursday, it was trouleshot/disgnosed, part ordered, the replaced witin 48 hrs of initial service call. THANKS CHRIS! read more

great service top quality definitely hire them again great to know that there are still honest professionals out there read more

Garage Doors Plus - Garage Door Services Near Me - Quincy, Massachusetts

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This company is a total scam! I hired Chris to install a garage door for my home and paid a $1000 deposit after receiving and signing a contract for his services. He completely fell off the map after receiving my deposit and I am now in the process of taking him to small claims court after two months of no communication. When I requested a refund of my money, I was told I would get my money refunded and I am still waiting. I was also lied to and told he was not answering any calls or texts due to a family emergency, but I am aware of him responding to others during that time. I went with his company to support small businesses versus a bigger company because my fiancé also owns a small business, and I am so incredibly disappointed that this happened. Everyone beware! read more

I had a very negative experience. Communication was frustrating with slow responses, a no-show, and a lot of excuses (blamed Verizon, his office manager, and an installer). The day of the project he showed up 2-3 hours early and let himself into my yard and garage without permission and began dismantling the current system which was fully operational. When I realized he was inside my garage without permission I was very uncomfortable. When I told him it was not appropriate to just enter my property without permission - instead of apologizing, he told me that I was being ridiculous and he was argumentative. I told him I wanted him to leave and he took what I thought was an unreasonable amount of time packing up his tools before leaving. As he left, he sent me a text threatening to sue me. I didn't respond and he waited a few weeks and then sent me another unwanted message - I reported this all to the police because I was so uncomfortable. I've now checked the court dockets and see over two dozen small claims or civil actions where the owner or company is named as plaintiff or defendant. I also see a number of reviews that show similar experiences. I wish I had done more research before contacting the company and have now added "review court dockets" to my list of due diligence before hiring anybody. Hopefully others find my review helpful. ps. Thank you to all of the prior reviewers - I wish I had learned from your experiences! read more

Dishonest seller. Always tell me he would come the next day but he never shows up. He promised us a whole life warranty for the price we paid. The garage door broke after one week of usage. Chris said he would come and fix it but never showed up. We wait for more than 10 days ended up find someone else to fix it. Avoid this guy at all cost !! read more

My experience with Chris Rigg was the same as that of other reviewers. I needed a new garage door operating system, including a new motor. I agreed to the price and had a date. The week before I was expecting him, he just showed up and said he had a cancellation and was doing it that day. The system is fine. I had to call him back because the remote in the mudroom had not been installed. He simply ignored all my texts and calls. Curiously, he had me make out my check to Garage Door Repair instead of Garage Doors Plus. What's with that? He also ignored my multiple request for documentation - the invoice/receipt and the warranty. When I finally informed him of my intention to file a complaint with the Better Business Bureau, he actually did respond to my text, with an arrogant comment : "No problem." He doesn't care that he is not accredited by the BBB. The man seems to suffer from extreme grandiosity, and does not care about integrity, honesty and good business ethics. Do not hire him. Patricia L. read more

Thanks Chris excellent work and great response time. Garage doors plus is A+ Fair pricing and friendly service read more

Chris took my deposit of $2,400.00 to replace a panel on a garage door that he installed. Everything was great until I had a incident and needed a warped panel replaced. He quoted and invoiced for the panel and work to be done in May. I gave him the deposit check that he deposited, and is it now October 6th and he will not answer my calls or texts. I have called and left many messages and texted many many times and have not gotten a response. Please do not use Chris or his business. He, as far as I'm concerned has stolen my money and is refusing to perform the work that I paid for. I wish my contractor reviewed his business before giving him a ring. Do yourself a favor and go somewhere else for garage door needs. I see that there are others are experiencing the same thing, including one of his workers. Please reach out to me and we can see if we can do something about this. read more

I was recommended to Chris from a friend. Our garage door was not working and after not trusting 2 quotes from other places we asked Chris. He was traveling but had one of his guys come for a quote. He communicated well via text and was fair with pricing. We had some urgency to get it fixed as we were coming home with a newborn and he got it fixed before we got home! My in-laws were present when he did the work and they said he was very polite and his customer service was great as he explained the new opener. Our family is looking to work with him again as we have a few garage doors to replace down on the cape as well. Thanks Chris! read more

This company's owner seems to be in trouble. Same complaints as others have posted. Deposit make and no communication and no product since January. Also asked for proof of order We also threatened to sue and his response was we picked tbe wrong person to sue. I think a class action suit maybe in order. Let me know if anyone is interested. Will complain to the Attorney GENERAL as well. Stay away from this business, do not recommend read more

As others have noted here, the owner is not very professional. Does not return calls and when he finally does he has a bad attitude like he did you a big favor. Stay away. (I noticed he now says I should post this on Google so he can know who I am. Based on how he reacts to negative reviews I'd be crazy to do that!) I've given other businesses negative reviews. They usually apologize and ask how they can do better. This owners reaction says all you need to know. Very unprofessional. read more

I initially contacted them about a year ago for what turned out to be a broken spring. It was suggested I replace both at the same time, which made sense. I was then told I needed a new motor (not working). So, the next month, I had that installed. I asked multiple times for a receipt for both the spring replacement and new motor and was never given one for either. A few months went by and I heard a horrific noise in the garage while upstairs. The door sounded horrible and was not working right. Chris looked at it and said the spring was broken and I said but I paid you to replace both (this was the other one). He said (of the broken one), "This is not ours." I told him I paid to have both replaced as suggested and that I never got the receipts requested (but had copies of checks). I offered to get them. He said "text them to me and I will check it out." I texted him the copy of the checks. He was supposed to come back and fix. That is when times were made, no shows happened and excuses were made. It took five weeks (and my getting firm) before he returned. I went to walk into the garage with him when he finally showed up and he told me I could not go in there, but had to wait upstairs! It took just minutes. Then, he informed me something was now wrong with the door and to "be careful with it". He then measured my door. The door sounded horrible (no problem before the second spring went). I did not use it (the garage door) for the next four months. I was so shaken at my experience and felt no trust in this company. I did not want to deal with them again. With Winter, hoping to use my garage again, I finally contacted another company. In just a few minutes, they made some adjustments and the door was fine!! I did not need a new door at all! I can not recommend based on my experience. read more

Chris and Ronny at Garage Doors Plus did an excellent job replacing my ancient garage door (rails and all) and installing a garage door opener which I did not have on the previous door. (welcome to the 20th century, haha!). I did a lot of research on garage doors, door openers and installers before I contacted Garage Doors Plus. I also used the online tool to choose the door style and visualize the door on my garage. So, I pretty much knew what I wanted. Chris listened to my needs and recommended an even better garage door opener than the one I picked out. (same company - but better model) Chris and Ronny were very thorough and very professional. I highly recommend their service. read more

Garage Doors Plus - Old garage door - Garage Door Services Near Me - Quincy, Massachusetts

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Unfortunately our experience with Chris from Garage Doors Plus did not go well. What started out as a pleasant experience with Chris installing two doors for us ended with him not finishing the job that we paid for. Chris assured us along the way that he would come back to finish the trim to our new garage doors once we had the house painted. We did just that.. a few months after the doors were installed we were ready for Chris to finish up the simple and quick job. He repeatedly said he would be over to do it and repeatedly did not show up (or even have the courtesy to let us know he wouldn't make it). This happened three times. We even referred Chris to a family member because he initially was fine to deal with and was competitive on price. Our experience ended poorly.. I would not recommend him if you're a fan of someone finishing what they start and staying true to their word. read more

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A timeline of events: 1. We placed an order on March 11 for a new garage door. Chris said he would let us know an estimated delivery date a day or two later 2. On March 20 we followed up and he said he would give us an update a day or two later 3. He finally told us to expect delivery "the week of April 26" 4. On May 3 he told us it would be on May 11 5. On May 11 he briefly stopped by and said that our door was delivered to the wrong customer, but he would get us ours by the end of the week 6. On May 17 he told us it was on the truck and he would have it "this afternoon" 7. On May 21 he told us he had side effects from the Covid vaccine and that "now with all this pollen my allergies are kicked into overdrive" so we would need to wait until the following Monday or Tuesday (May 24 or 25). 8. On May 26 I called to find out what happened and he told us he could come on May 28 from 12-1 9. On May 28 at 1:30 we asked where he was and he told us he was in a car accident on the way over. He even sent a picture from the ER as proof. However, he seems unaware that the picture's metadata clearly indicated it was taken in January (he was also wearing a hoodie in the picture, despite it being Memorial Day weekend) 10. We asked for, and received, our money back. We will wait a few weeks to get a door from a different company because we need to get off this wild ride. Stay far, far away. read more

Best Customer Service I've ever experienced, in any industry. Chris and his team are true professionals and experts. Look no further for your Garage Door needs. Your search has ended with Garage Doors Plus. Will be using them again for any future needs. read more

Chris was very responsive to my needs. He came out to my house within the hour and had it fixed same day. I found him to be knowledgeable and reasonably priced. I highly recommend him for garage door repairs. read more

Chris Riggs was very polite and persistent up until the time he got my $3600 deposit check. Then he ignored me, didn't return calls and was very unprofessional. Eventually scheduled 4 different installation dates and no show / no call on all four. Now that I have posted about my experience with him online, he is nasty, insulting and dishonest. I have heard from multiple other customers he has ripped off. Check other reviews and go elsewhere. read more

Our garage door opener was not working. Our friend recommended Chris to us. He was very responsive and gave us a good price to replace the garage door opener. He came when he told us he would and did a great job. read more

Just moved to MA from CA. I would give him a "0" rating, Unfortunately, the lowest is 1 Talked/texted to Chris Riggs (617)458-1148 since 10/12/2021. Chris and I agreed to have him replace my garage door and install a garage door opener. He said he will come and do the job within 2 weeks. No follow-up from him after two weeks. We contact him, he said he couldn't find any place to find the door we agreed upon (the door actually in stock at HomeDepot), and suggest us to use higher level door with extra $200. We didn't want to waste more time and said OK. He said he will come within two weeks. After two weeks, NO show up and NO follow up. We called and he just don't respond at all !!! read more

My tenant backed into my garage door, destroying it and the wood frame it was attached to. Chris came out and gave me a good price. I was away for a few days, and when I came back the new door was in, looking like a cleaner version of its twin (I have a 2-car garage). Pain-free! Great work! read more

I found Chris to be totally responsive to my many texts, emails and phone calls. He spent time going over garage door options such as insulated vs. non-insulated, 20 gauge steel doors vs. 22 gauge steel doors, etc. which I really appreciated. When I was initially researching garage doors, I found some interactions came across as patronizing. He had no issues with appraising the job despite the fact that I could not be present nor with answering any subsequent questions. The most amazing thing was Chris upgraded the garage door while keeping the original estimate! I'm speculating this may have been due to missing the original pending schedule because the door did not arrive on time from the distributor/company - something beyond his control. In summary, I would not hesitate to recommend him! read more

I had three new garage doors installed with two new motors, in which was a fairly large project. Within 6 months, one of the doors stopped working and despite numerous calls and emails, Garage Door was unwilling to repair the door, including making two appointments but never showing up. I would not use this company. If something goes wrong, they will not stand by their product or their work. read more

UNBELIEVABLE I JUST WANTED A SIMPLE RECEIPT FROM THIS GUY CHRIS AT GARAGE DOORS PLUS. FACT: 1. Called to get garage adjusted he (Chris) didn't come the day he said he would 2. The day he came he was quite professional and completed the job. He even offered a reduced price if I paid in cash. I told him I needed a receipt for closing on my house. He said he would send it as soon as he got to the office just text my email address. Which I did immediately. 3. Three weeks later and still no receipt. The real estate agent was pushing for me to get it. I sent several emails and made phone calls but no response. I wondered if he was still even in business. 4. Out of frustration I got a friend to call inquiring about providing some service to see if he would respond. He called her back! I took her phone and got on the line to ask about receipt. When he realized he wasn't going to make money he was nasty, rude and hung up on me. 5. After he hung up on me, I texted him asking again for a receipt. He sent two nasty emails. He demanded me not to call him again on Sunday, his Fathers Day. (But he called back my friend on Father's Day when he thought it was a job). 6. So ok, I texted him the next day asking for receipt ...TWO TIMES. No response. 7. Finally I called my lawyer for help as they wanted a receipt for closing. He called and Chris of Garage doors Plus did call him back and did 'say' he would send it. Two days passed and...No Receipt. 8. On Closing Day the buyer agent goes to tests one garage door and is not satisfied with his work. So she calls him to address his repair. He responded to her in such a NASTY manner she had to just hang up on him. 9. In the end, I had to pay all over again for another company to fix the garage and complete the closing. I have tried to just tell the facts and leave out emotion. If you want to do business with him know you have been warned. Call him at your own risk read more

I had two garage doors installed by another contractor. I was having a problem with them, called and called and never got a response. I called Chris at Garage Doors Plus and came over promptly. Chris fixed the problem in no time, suggested I should change out the motors (they were the original when the house was built). They replaced both and did an outstanding job. My doors had never run smoother. Covid has affected all contractors, and people should be understanding of that. Chris has been great at taking care of any issues I have had, and when he has been busy it was worth the wait. I would highly recommend Chris and Garage Doors Plus for any of your garage door needs. read more

Dealing with Chris and his team was great! He responded to all of my texts in a timely manner and the selection and price for door options was incredible. Bill installed my door and he did a great job. He was meticulous! My firewood is safe and dry again!!!! I will be referring them to friends and family for sure. read more

He (Chris Riggs) Installed a garage opener for me, I paid in full after he finished the job. I request a receipt or invoice several times in the past 30 days, he just won't give it me a receipt. This is very irresponsible and unmoral business practice. read more

Chris repeatedly insisted I pay in cash before he did any work, he was very rude and pushy. I worry that he may be operating under the table and unlicensed. I asked him to leave and he asked if I knew Aiden. Very odd experience..... read more

We have a garage door that is automatic. It was installed 9 years ago by Overhead Garage Door Company. About 4 years ago it faltered and we called OGDC, who performed the repair in a haphazard way. The sensors had gone out of alignment, with one coming undone from its bracket. Rather than remount it they set it on an unattached, makeshift something or other. Remarkably, it stayed that way until recently, when it must have been bumped. Given the way the previous repair was made, we decided to go elsewhere. Enter Garage Doors Plus (Adams Street, Quincy, MA). I communicated with Chris and the experience, including the repair, was simply terrific. Chris clearly set forth the options (repair or replacement) and the anticipated cost of each. I gave him the green light to do whatever he thought was best. He could have easily upsold me to the replacement but he didn't. He performed the repair very economically. I respect him for that. So, if you need anything to do with garage doors, and the like, Chris at Garage Doors Plus is the man. read more

After finally deciding to replace our old garage door I called several companies. In speaking to Chris who was very timely in response I realized his inventory and flexibility was far superior as he owns this company. Chris came to Martha's Vineyard (no easy task) and installed a gorgeous door with Ronny so efficiently and again timely! Highly recommend Garage Doors Plus if you want the largest choice, the best price and the most efficient installation. You can really tell Chris knows his business! read more

Chris, the owner of Garage Doors Plus was very quick and responsive. The installation was fast and efficient and, two months later is working perfectly. Prior to the new door, I had a problem with rainwater leaking into the garage, and the New door fits so perfectly that the rain problem is gone. read more

Chris just installed our new garage door. We are super happy. Communication was clear and everything on time, as promised. He not only gave us a great price but even upgraded the motor to a better model while actually charging less for the entire project! Highly recommended! read more

The work done on my broken garage door was impeccable and the door is fully functional again and I believe high quality. However there were two missed appointments and on the console was told the motor was fine which was then switch to it was not fine on the daily install but I was told this after the install was done which added quite a bit to the price of the job and because of the missed appointments I was told I would get a 20% discount I was only given a 10% discount. I think the work done is fantastic but I think their communication needs to be improved. read more

Chris missed several appointments we had for estimates, and left several obtuse voicemails after I stopped returning his calls.

Chris (and his team) at Garage Doors Plus were fantastic to work with. I called him on Monday and he came out to my house within a few hours to give an estimate (very reasonable price) and then rushed the order so that replacement door was shipped and installed on Wednesday. Very efficient and really appreciated his understanding the urgency of the problem (leaving garage open/without door) so he did install asap. Great local business!! Highly recommend!!! read more

We had a single garage door replaced. Chris was very easy to work with- From the free estimate to timely install. Scott installed the door quickly and was very professional.I highly recommend. read more