I went in here yesterday to return a shirt I had bought for my husband from the Lenox store. As soon as I set the shirt on the counter, the girl said she couldn't take the shirt because it was final sale. I told her I wasn't told that it was final sale, and no where on the receipt does it say that. She then pointed to the bottom of the paragraph on the receipt and said all items ending in 0.97 are final sale. I told her that there is no way anyone reads that, and at other stores, they put final sale on your receipt and tell you at check out. I asked if I could do an exchange then, she said no. I didn't care for her attitude. She was not willing to work with customers, and she was quite rude and short. As soon as I left the store, I called Gap customer service, and the girl on the phone was also no help. It is amazing how Gap treats their customers. My husband and I are cardholders. I would've thought I'd be treated better than that. At other stores, most of the times, they make exceptions for you, even when you're not a cardholder with them. After I got home, I posted a long comment on Gap facebook page expressing my frustration. They asked for my receipt. After seeing that it doesn't say final sale anywhere, they said they'd process my return as a courtesy. All in all, not happy, and will probably not shop here for a long time. read more