Friendly staff and great selection of inventory. Also the coffee machine with service serves it at a perfect temperature! read more

I made an appointment three weeks in advance for a Saturday. I arrived at 10 am. By the time the vehicle was even looked at it was almost 11 am. The quote was reasonable and not terribly over priced. The staff was friendly and the waiting room was clean. They were able to make repairs and get the vehicle done in the same day. The only reason for the four stars is the one hour wait before the vehicle was even looked at. The photos of vehicles are not mine. Just what I was able to see during my wait. read more

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I flew to Ganley Chevrolet in Ohio all the way from California to buy my dream car. Justin my salesman was awesome! He handled everything for me. The buying process and smooth and easy. No complaints. Everyone at the dealership was friendly and welcoming. It's a small dealership so the vibe felt like family. Big S/O to Justin my salesman for helping me get into my dream car! Thank you! read more

Ganley Chevrolet - My 2024 Camaro SS 1LE - Car Dealers Near Me - Brookpark, Ohio

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takes 3hours minimum for an oil change and tire rotation. customer service sucks and they are rude.

Had a really great experience with JP buying our new truck! Made everything quick and painless and he was very professional. Gentleman in Finance was awesome too and very thorough explaining all of our paperwork to us and detailing exactly what we were and weren't paying for. They were very direct and quite frankly refreshingly human in their interactions with us. They weren't at all too salesy and made us feel like friends. Gentleman in Service was also top notch and super bubbly. We will definitely be coming back here for the next ones! read more

They always seem to let me down. I went for an oil change and it took two hours to complete. The only reason they finished that fast is because I stood over them until they were done. I even told them I had a doctors appointment and needed time to make it there. Thankfully I wasn't late. I did have to go back after my appointment since my light came on and the sensor couldn't read my tires. Apparently afterward they are suppose the "relearn" the tires and they didn't. He said see how fast it is in case you have to come back and have us do it again. I shouldn't have to go begin with. I have my warranty and free tires for life so I continue to go. They've so far manage to do lots of damage to my car including black stain in the back seat when replacing the rear window, bent my key, put a deep scratch in the hood of my car, they left an air bubble in my engine when replacing my water pump. The antifreeze kept emptying out of the tank so I kept having to refill it. The list goes on. read more

(UPDATE) I went on 4/17/25 at 10:30am to get an oil change and tire rotation that I pre paid for I also requested my calipers to be inspected. I was told the job was done but later that evening I noticed my tires didn't get rotated, I know this because my front tires had brake dust on the rims while my rear rims did not I can also tell by the PSI sensors because i had a specific amount of air in the front driver side tire 2IBS less then the others to be exact and when I checked the PSI same weight in the same spots. Not to mention I have a nail in my rear passenger tire that I forgot to mention that I wanted to ask them to plug because I also paid for the tire warranty that would require them to either plug the tire or replace it if it's not able to be plugged and guess what? same nail in the same tire on the same spot! I don't know if the technician simply let it slip his/her mind or just didn't do it because of how busy they were but it's a service that I paid for that didn't get done someone up there at Ganley can review their cameras and tell that I am telling the truth. All I know is I am fed up with that place and the dishonesty! (I just feel like they don't care about the customer, from start to finish all they are worried about is maximizing their profits on your dollar. When I went to purchase a car from them I told them I have $10,000 to put down and I really wanted to get a traverse or a trailblazer but after talking to the sales rep I had to settle on a Cruze because he made it seem like I couldn't get anything else which I found out later wasn't the case. They will try to force a bunch of unnecessary warranties on you and every time you go in there you have to remind them about the warranties otherwise they will try to charge you. For example I paid for many warranties that will cover my car until 2027 I even pre paid for oil changes that will cover me until 2027 but every time I go they try to charge me and then I have to say hey no that's wrong I've already paid and every time their response is "oh you did but you only have two oil changes left" every time I go they tell me I only have two left so I just ignore it and say yeah ok because I know what I got. Everything is overpriced the last time I went in there I was told I needed brake pads and it would cost me close to $800 for just the front. So I'm just going to do it myself it's just really disappointing how some people/businesses are but hey I bet their kids/family are sleeping good....) read more

When searching for a 2024 Camaro SS convertible, Ganley Chevrolet was a dealership that respected my wishes of just communicating via text or email during my preliminary search for the vehicle. Other local dealerships either bombarded me with phone calls and/or required me to visit in person. My original intention was to special order a brand new vehicle with the exact options that I was looking for. Ganley was the only dealership that asked for the lowest deposit (fully refundable) to place my order with GM and all of this was via text and email. Unfortunately, being that GM is discontinuing the Camaro, even though Ganley submitted my order, GM, thru it's "allocations" never accepted my order. Ganley took it upon themselves to search other Chevy dealerships to locate a new Camaro convertible for me with just about all of the options that I was looking for. They located one about 300 miles away. It wasn't until after they had the car delivered to their dealership that I finally talked to them via a phone call. I had first dibs on the vehicle and I went there, test drove it and wound up purchasing it. Overall, I was quite pleased with the entire experience dealing with Ross. He really went out of his way to make sure that everything went well. The only "glitch" was the manager who really lowballed me on my trade-in. It was a 2021, Cherry Tintcoat 2SS coupe with just 9,000 miles on it. That was the only irritating issue that I encountered. Other than that, they were one of the very few that followed my wishes and took the initiative to make me a satisfied customer. Best of all, NO mark-ups over the MSRP window sticker. One dealership had a $10,000 mark-up and another one had a $5,000 mark-up only because of the end of the Camaros and very low production numbers in this final year. I recommend giving them a try if you're in the market for a new Chevrolet. The first 7 photos are of the 2021 coupe that I traded in and the last 2 are of the new 2024 Convertible that I bought. Mike Jr ------ 1HotZ28 read more

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I strongly advise against using this service center. I took my 2020 Chevrolet truck in for a battery replacement and diagnostic test for a squealing noise, which I paid $200 for. Midday, the servicer, Paul, told me the squeal wasn't happening and refused to investigate further, suggesting I wait for the issue to worsen. When I asked for a deeper inspection of the belts and pulleys, he said it was too late in the day (I had an appointment and brought my truck in at 8am to ensure everything would be completed the same day) and that I'd need to pay another $200 for someone else to look at it the next day. I found this completely unacceptable and went in person to address it. Paul became confrontational, accusing me of being unfair and telling me I was shorting him money, despite not completing the full diagnostic I paid for. I eventually spoke with the manager, Rusty, who apologized and promised to resolve the issue. However, Paul's passive-aggressive behavior continued after I spoke with Rusty. This entire experience was unprofessional and frustrating, and I would never return to this service center. read more

Purchased a new Colorado last year...The salesman was OK, but the young man in financing should be fired...I wanted to drop $4,800 worth of extended warranties and he became very obnoxious...Had to contact his boss to get the paper work rolling...A few weeks after my run in with the finance guy, I get a letter from a Ganley stating that my loan had been denied (my credit rating is 797)...Strange, since I had the vehicle in my possession...This was an obvious attempt to damage my excellent credit rating...I referred the matter and the paper to the guy that runs the finance department and never heard a word back...I am now using Serpentini Chevy for service and I tell everyone I can to avoid Ganley Chevrolet.... read more

Ever since they moved from Lorain Rd - this location has proved to be an easy and pheasant experience for vehicle maintenance. I get put Federal Agency fleet vehicle services here and it's always nice to drop the vehicle and set up my workspace in the customer lounge. Always makes my time worth it to plug in the laptop (ample workspaces and plugs - both ac & usb). Staff is helpful and it's a relief to not "wait in vain" but rather be able to get work done. Place is kept clean and there's always coffee available. read more

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I want to put in a good word about our salesmen JP and our finance guy Cody Dezi They were extremally helpful with all of our need and the time we spent was quick and effective. read more

Visit Pete if you wanna get racially profiled with a side of attitude. Total time of visit 10 minutes. Wanted to drop 70k on a suburban. What I got was nothing but attitude from him the whole 10 minutes. Even after I told him I understood the current market. Sorry if Pete haven't seen money but you know we younger guys have. Even if his older self haven't. Bought tons of cars (literally) just have never experienced this type of customer service. Bottom line Don't go or if you do avoid this older heavier dude named pete. :) read more

Joe and Cody were great to work with. Made the experience simple and painless. Thank you again

There is no 0 stars !! Terrible experience started since I bought my chevy trax 2015 on September 5th !! 1) started with broken mirror , they sold it to me with a broken mirror which I figured it out the second day !! I went there and I told them about it, they denied it , I showed them the photos for the car inside there website and it was there, then they want me to pay half of the replacement! But I decided not to fix it because of that 2) second thing, in November ( 2 months after I bought it ) the check engine light came on, I took it to them to check it out, they told me it's the catalytic converter need to be replaced for around $1200 !! I took my car and I called the Customer Experience Manager and I explained the situation to her that I had the car for two months and around 4000 miles driven and you want me to pay $1200 to fix it ! How they said they inspected the car before selling it ?! Why they didn't checked it out before selling it ! If it's breaks, tires, shocks or any wear and tear I wouldn't even talk about it ! But this is not ! So the service department called me and they said we are gonna give you a discounted price which is around 50% and I said okay, even I am not happy with it but I said it's something. I dropped the car for service Friday around 5 pm as agreed with the service advisor, he said it should be done by Saturday, and because I use it for work purposes Monday - Friday I would need it on Monday to go to work, Especially they didn't give me a loaner car I can use! They didn't call me on Saturday so i called them 3 times and they told me we will get back to you and they never did, I called them near 4 pm and they told me they left already !! They left without even let me know anything ! On Monday they called me in the morning telling me that they ordered the wrong part !! I was like ?! Am I at the dealership or a regular repair shop ! How they ordered a wrong part when they knew what's wrong with the car !! They asked me if I want to pick up the car Because the part going to arrive on Wednesday, I was like okay I will come and pick it up. He told me to give hime around an hour to put the parts together and I gave him 8 hours instead of one ! I picked the car up around 5:30 pm, I looked inside the car and there was the plastic shield that goes underneath the car left by the rear seats ! They didn't put it on ! I asked the service advisor what the hell is this and why they left it here and he said I don't know ! But they will put it back when they get the part !! I was shocked for the PROFESSIONAL SERVICE they provide !! The I took my car and left. Till this day no body called me for the part ! And I don't know if they got it or not ! And I don't know if I want to fix my car there after that !! If you don't want to fix the car tell me !! Don't waste my time for nothing !! This is the 3rd car I bought from you guys ! And it looks like it's gonna be the last time ! read more

Ganley Chevrolet - That's what they left in my car - Car Dealers Near Me - Brookpark, Ohio

Dont waste your time at this dealership try another Chevrolet dealership in the area! Pete and Rusty the Service manager absolutely horrible customer service from both zero communication skills I have bought two trucks from here and will never buy another vehicle here again. Highly recommend not bringing your vehicle in for service here either. read more

I picked up a Chevy Bolt EUV from Ganley this past Saturday. Justin was fantastic in helping get the order placed, keeping me informed on the manufacturing and delivery, and getting everything finalized. Steve gave me a very thorough review of the car's features and operations. I would definitely return for another purchase. read more

Do NOT take your car to Ganley brookpark road for repairs. I took my 2011 GMC Terrain TWO months ago. I went to pick up the car today, only to find out that it is NOT able to be driven. They tried to blame me for the car issue, saying that the car was in bad shape when I brought it in....um, yes, it was. Why else would I take a car to a dealership to get FIXED if it wasn't broken? Bottom line, I had to pay $739 for my car to be put even WORSE condition than when I took it there. Then, he tried to get me to buy a car from their lot. NO THANKS!! My uncle and grandpa worked for GM for 30 years, but I will NEVER buy a GM product again. read more

I stopped in today for an oil change! The team was super friendly and efficient. I did make an appointment online first, but the whole process only took about an hour. They had a great waiting area with a couple TVs, lots of seating and free coffee. And the oil change came with a free car wash, which is not always a given for Chevy dealers! I'll be back! read more

Ganley Chevrolet - Car Dealers Near Me - Brookpark, Ohio

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We are looking for a car due to our current lease expiring. We pulled into this dealership's lot, and a man told us to go ahead in, and a salesperson would be happy to help us. We entered the show room, and all three of them greeted us. We stated that we were looking to replace our current lease that was expiring and......crickets. We walked car to car and looked at the vehicles in there opening a few doors and trunks. Nobody asked if we had any questions, nothing. After over five minutes, we walked out and drove down the street to Spitzer Motors. We met a delightful young man that was more than happy to talk to us. Your loss, Ganley. read more

I came in with a problem I had trouble diagnosing at other places and they spent a good amount of time with me just taking a look and giving some solid advice. Very much appreciated, would recommend. read more

This was my first time looking for a new car that would last me till I am finished with school! Cody and Jp really helped me find something that would be comfortable and reliable! The team here was very friendly and helpful. If you're looking for a nice reliable car I do recommend coming here with your business! I will be coming back and referring all my friends and family to come here! read more

I did not have any work done here, but Pete in the service department was great. My ignition locked up on my car last weekend. I had to have it towed because it just wouldn't move. I had it towed to Ganley, since I knew there was a recall on the ignition switch, and thought maybe this had something to do with the issue I was experiencing. Turns out, GM isn't replacing the ignition switches in the model car I had, they were just modifying the keys (which is ridiculous, IMO, but that is for another post), and this fix would not help me with my issue. He told me how much it would be to replace the ignition. I told him I simply couldn't afford to dump that much into a 10 year old car with 166k miles on it. He said "let me try a few things and see if I can get it to work for you without replacing it). He called me back the next day, and while he was not able to fix the issue, he tried, and he didn't lie to me about anything. I know how much the part was that I needed, because I called around while waiting for his call back. I told him I was just going to trade my car in and get something reliable, car payment be damned. He apologized that he wasn't able to help me more, and that was truly appreciated. As a woman, I am used to service departments trying to screw me over on car repairs, and he was completely honest with me. Much appreciated. read more

I have not used the Service side of this dealership, but I have worked three car purchases on the Sales side. Yesterday being the latest one, a 2015 Equinox. I took the time to price compare them against every other Chevy dealer in the area. Not only was their price the best but their attitude was a cut above. The car was washed and prepped and filled with a full tank of gas at the time they said it would be ready. The staff is very friendly and they have never tried to play any games on pricing where there are last minute additions. I've been dealing with John Wade, and he has gone the extra mile every time to make sure everything is done right and you leave feeling like a valued customer. As an example of this, last night he found that a cargo cover accessory we had purchased for the previous car was able to be used in the new vehicle. Considering they were not the same body style, I would never have thought to even try it for fit. But on his own, John went outside, transferred it, and found it worked, saving us $150 on something we didn't have to re-buy. A class act. read more

After replacing the engine in the 2018 equinox, my husband returned it because it still wouldn't start properly and the inside smells like has and antifreeze. I'm so mad. Why why not give him a new car. read more

I was a regular customer and went in for a typical oil change and tire rotation during the In the summer months . Oil change was well but the mechanic did not rotate the tires . I knew this because I had tire that was wearing down from rubbing that occurred on it every now and then from the leaf spring . Approached them about it afterwards and they ignored that the mechanic DID NOT rotate the tires CAUSE HE WOULD OF NOTICED the wear and tear on the tire. service guy just shook it off and parted ways . Walked away very disappointed read more

Brett Price is wonderful to work with. Patient and thorough. We were very impressed by the team at Ganley!

Poor customer service! We bought a Chevy Cruze from Ganley salesman Jason on Sept 3, 2018. 2 weeks after the sale Jason calls asking for paperwork to prove GM Lease loyality. We sent the GM Lease payment statement. October 18th Jason calls again asking for a copy of the registration for my other car to prove GM Lease Loyality. He will not release the license plates for the Cruze until he receives the paperwork! WHAT? We did not do anything wrong Jason did not do his job and we cant have the license plates? This is not right do not buy from any Ganley owned dealership! read more

This was my first time buying a new car and the gentlemen at Ganley Chevrolet made it quick and painless. Would absolutely recommend to all my friends and family!! Reggie and Jack took care of everything in such a friendly and professional manner and my anxiety about the whole experience was completely erased when I walked through that door. Thanks, guys!!! read more

Let me paint a picture for you. A 7 month pregnant woman tired after a long day of work walks the half mile to her garage rides the elevator to the 8th floor and gets in to her car puts the key in the ignition turns them and nothing. Click click click flutter flutter flutter putter putter putter. Then there's me calling security to get a jump. Less than a a week ago the car was at Ganley for acting weird. They found nothing wrong. Yeah a whole lot of nothing for which they charged me 100 dollars. I wish I could give zero stars. I have no idea what to do with my car now but I can tell you one thing I will never be taking it to ganley again. read more

If I could give zero stars I would. Holly (service department) and rusty (service manager) are probably two of the most rude and careless individuals I have ever had the displeasure of working with for my warranty claim. They kept my car for 11 days and didn't do any work on it and kept giving me the run around when I would call and ask for any type of updates. They refused to provide the information my warranty company requested because "it's an aftermarket warranty" as if that makes me lesser of a person or something. Then told me I needed to pay them 3000 dollars cash or they wouldn't provide the photos my warranty company asked for to begin work on my engine. When this was brought to the managers attention his "I couldn't care less" attitude was very apparent and they obviously did not want my business. It would have been nice if they told me that on day 1, 2 or even 3.. but to wait until the 11th day that my car was in their possession to tell me they didn't feel like it was "worth it to dedicate someone to drop my oil pan" is absolutely ridiculous! Do not go here if you want work done in a timely manner or done at all to be honest. I had to pick my car up and take it elsewhere for my car to get fixed. Ganley Chevy will never get any more business from me or any of my friends or family and I will be making sure anyone else I speak to knows about how they are incompetent and rude. read more

This week I experienced what I 100% believe to be price discrimination when I got my tires installed, and just wanted to tell my story to hopefully help someone avoid a similar situation. I'm a young woman who works at a tire company as a web developer. My 2015 Chevrolet Sonic LT needed the tires replaced, so I bought tires through my company and scheduled an appointment to have them installed at a local dealership this past Tuesday (mistake number 1). Tuesday afternoon came and I loaded my tires into my car and drove over to the dealership. The service advisor, Holly, informed me that the total would be $139.80 ($35.95 p tire) for installation labor and disposal. Red flags popped up in my head, because this definitely seemed on the higher end of the price spectrum for mount and balance. I should've just turned around and walked out, but I didn't (mistake number 2). Two hours later, the tires are on and Holly walks me to the register to pay. Much to my surprise, the disposal fee wasn't included. It came out to $166.08 after tax! Frustrated, I paid and walked out. Later that night I was messaging some of my coworkers, and they all agreed that I was way overcharged. My coworker, let's call her Janet, tells me a story about how she had went through price discrimination for an auto repair in the past, and how this situation reminds her of that experience. She convinced another one of our coworkers with a deep, manly voice who knows everything there is to know about tires, to call the dealership and request a quote. He called the dealership at 3:15pm today and spoke to a service advisor named Dave. He told Dave that he had tires that needed to be installed on his 2015 Chevy Sonic LT. He was very clear that he had already purchased the four tires elsewhere and was just requesting a quote for mount and balance plus disposal. Dave quoted him $83.10 TOTAL ($17.95 p tire for installation plus $3.00 p tire for disposal). Janet called the dealership and spoke to Dave who was very confused as to why I was charged so much. He transferred her to Holly who told her that she needed to look into it and that she would call her back. 15 minutes later, she calls back and claims that I was charged 100% more because I didn't purchase the tires there. Yet my coworker specifically said in his request for a quote that he already had the tires and just needed them installed. Whatever, she keeps playing stupid and refuses to transfer me back to Dave so Janet hung up. First of all, why would I be charged double for service just because I already had the equipment? That doesn't make sense and is horrible business. Holly refused to address this. Second of all, why was a man quoted a much lower price than me for the same exact service? Holly called this irrelevant. My conclusion: Either Dave was giving incorrect quotes or this is a classic case of price discrimination. I feel taken advantage of and incredibly upset. Lesson learned. Avoid this place like the plague if you aren't a white, manly man. Otherwise you'll get charged double for the EXACT same services. read more

I will never recommend for anybody to buy car from Ganly Cheverolet..Sept 24th call from the sales manager to check if I am still interested in Z4 ? I did inform him that yes I am, the sales manager agreed on my offer to buy the Z4 , make my story short they changed their mind I drove all the way from Akron to Brook park with down payment of $500.00 that we agreed on, I can pick the the next day with the full payment.. The sales manager lied " indicated that he miss understood me " honestly they are crooked people not honest. Very sad. read more

I bought a truck from this dealership. From the word go it had issues (leaked coolant) they said they didn't see the leak yet "sealed" it. Check engine light kept coming on and the car started over heating I'm financing this piece of crap so I had to shell out an extra thousand dollars to fix the leak and overheating and finally got the check engine light off so I could get an echeck...3 months later the check engine light is on again now there is an issue w the transmission... I'm trading this car in for a lease ( I have that good of credit) but this dealership will NEVER get my business again! read more

Went to look at a very nice 2014 Malibu even despite having a slim chance of being approved. it was very nice, clean, with an excellent price but the salesman we had was TERRIBLE and completely rude after we brought the car back from the test drive. His demeanor and body language ALONE lost any future service from my family. I was able to get a cosigner and everything but how he acted towards my grandpa and I after the test drive was completely unacceptable and we drove pretty far just to look at this car. read more

I have gone through the car buying process 3 times at this location (1 purchased and 2 leases) and currently am on a lease and this last transaction was SO TERRIBLE. I will not be returning and if I could get out of my lease now I would. I was lied to about my maintenance plan, lied to about the vehicle (they relocated from another dealer) about features (black tires, leather seats, etc.) and the features around the Chevy app. I am so upset with myself that I didn't walk away. I appreciate the salesman (Steven Hatch) working with my schedule since it was hard to get to the dealership but I will not be returning and WILL NEVER recommend someone to go here. Oh and the sales manager Julius? He basically used threatening tactics while I was holding my upset 1 year old son to try to get to close the deal before I was ready. Oh and need to get an oil change? Be ready to spend 1.5 hours there about. I have done this on more than one occasion now. You'd think that being a customer for as long as I have would give some loyalty..NOPE. The sales person knew I was upset and I was told repeatedly I'd get a customer service survey that I conveniently never received, so I'm sharing here. I highly recommend finding a different dealer. read more

I took my sister here to trade in her car for something newer because someone named Vicki call me up after I appraised her car on AutoTrader.com. So Vicki tells me she is a sales associate & she could help out my sister with getting a car. I say "Oh great". I make a appointment & we go into Ganley Chevy the next day. We walk in ask for Vicki & it turns out that Vicki isn't a sales associate. So we sit down with an associate named Morris Brown, he help us shows us cars & everything seems to be going great. So he runs the credit app which is fine. Now where this gets bad is after waiting for about a hour he comes back & my sister says....... Sister: Any ? Mr. Brown: ....... Me: Any approvals yet? Mr. Brown: I don't know what bullsh*t is going on around here. He couldn't get u a approval (with a ridiculous smiles on his face). Sister: Seriously? Mr. Brown: Let me put this car back.... Me: ...... Sister: ...... Ok this was the craziest thing I've ever experienced getting denied for a car. He just walk back & sat down not letting us know anything for about 6 minutes before we asked. It was unbelievable, it really was. Now the 1 star is because of the foolishness we experienced, from Vicki to Morris. Just foolishness. read more

Just left Ganley Chevrolet. Not only could I not get anyone to wait on me , NOR could I get anyone to even acknowledge me. Shame SHAME on you Ganley . read more

If I could give them a 0 star rating, I would. I was told that I could turn my car in after a year, but they scammed me into a 4 year lease. They charged me an additional $2000 for a wax coat that was supposedly "free". They charged me for my trade in that I had no idea about. I had my whole family with me during the trade in, and when I called to complain about the additional charges, they tried to tell me I heard it wrong, but my whole family heard it as well. I do not recommend this place to anyone. It is a scam and the people there are not professional. read more

To say my experience with Ganley Chevrolet was disappointing would be a gross understatement. I am helping to sell the car of a family member who was recently disabled and can no longer drive it. I used Autotrader's cash offer service. Not surprisingly it came back lower than what I needed to part with the car so I decided to try and sell it privately. In the meantime I was contacted by half a dozen dealerships (sometimes multiple people from the same dealership) asking to see the car. I let each one know that I needed a much higher offer to sell, I was not going to buy anything else,and most importantly that I wasn't trying to waste anyone's time including my own so I was probably just going to try and sell privately. Every dealer understood and appreciated my honesty.... except one. Kendyl at Ganley Chevrolet did not. Kendyl gave me this whole song and dance about being "desperate for quality vehicles" and that they "offer more than market value". I will admit that while I was skeptical they could make up such large margins between the offer and what I wanted, in my desire to sell the car fast for my disabled relative I fell for her line. Or should I say lies. When I arrived at the dealership for the "15 min" inspection I asked for Kendyl only to be told she's just a scheduler. I should have followed my gut and left right then. I let the salesman take my keys and when he finally returned he made pretty much the same offer as Autotrader. He went on to explain the criteria on how the offer was formulated such as mileage, the year, make/model and how long it's projected to sit on the lot, etc. Needless to say I was very disappointed but NOT because the offer was low but because they arrived at this conclusion using information I HAD ALREADY GIVEN THEM THROUGH AUTOTRADER! So the exact situation I wanted to avoid of wasting ANYONE'S time was the situation I was now in. I asked to speak to the manager and it was the second time I should have followed my gut and just walked out. Mark Fogliano sat down and in a condescending tone started to repeat the criteria used to formulate their offer. I stopped him and told him the issue isn't with the offer or how they formulate it but that they had all the information needed without me wasting time at the dealership which is what I explained to this mythical Kendyl that I didn't want to do. I'm in management and if I was presented with this situation I would have immediately apologized for the inconvenience and informed the client I would make sure Kendyl was better trained moving forward. Not Mark though. That's not Mark's style. His approach is to get louder, more condescending and kept repeating he's been "in the business for 40 years" as if that should have negated his complete lack of common curtesy. At that point I asked for my keys (which the salesman still had) and as I was leaving good old Mark sarcastically yelled after me to have a good night. Very classy Ganley Chevrolet. read more