First, they need to get a new "manager" I didn't look on here to see that someone already complained of Bradley. He is rude and unprofessional. We bought chairs seeing the beautiful chairs that they look. We have had our salon for 35 years and have had the same chairs this entire time, and we're finally going to upgrade! Now, we understand belvedeer quality is something gamma and BROSS can NOT live up to. We had a guest sit in our new chairs and feel uncomfortable so much so she asked to sit in our old ones. Not to mention our chairs were delivered with no instructions THIS should have been my first clue. After speaking with them we put a few chairs together and had to open the "original packaging".. after all we're a salon not a warehouse and couldn't leave the original packaging in our parking lot. It has been raining so no matter what it's a loose loose situation. There is nothing they will do for us and we have to keep these expensive low quality chairs. Beware, do your research, save your money & buy elsewhere! read more