I HATE this store!! Be advised that there are 2 other GSs very close by. My advice is to go there instead! I visited this store last week (few days before Christmas) and asked about two items in particular. The first item is the kinetic bracket that mounts to flat screen TVs, and the second is a hard drive case for xbox360 S.
Now my problem isn't the fact that the store didn't have them in stock, but being told that item #1 didn't exist and they've never heard of item #2. To be the supposed game store place for accessories and knowledge they lack both along with customer service which I'll end with. So upon asking about the kinetic tv bracket and being told it dosent exist, the associate brought out a kinect lens magnifier. This allows the kinect to see you closer if your playing location is too far to be seen and for tight locations. Irritated, I said ok and asked about the hard drive case. Again, this item can be brought online and I missed buying this from 2nd and Charles by a few mins. This item allows you to remove your HD from the old Xbox hard drive and to install it in the case which then allows you to install into the Slim. Again, a common item that's not new on the market. It's one thing to not have it but to never have heard of it is mind boggling especially since all the had to do was google it.
So irritated, I simply went across street to best buy and bought the bracket
As for the case, I ordered it online for $5.99 with free shipping.
So the day after Christmas (today!), I foolishly returned to this GS with my son. Having a brand new unopened game (gift), I was told rudely that they don't take unopened games....ok, no problem, I ask can I either open the game there while in the store or outside and open it and bring it back in for trade or price adjustment as I was going to buy a game for my son. The cashier was like no, I couldn't do that. So I'm like ok, we'll still buy the video game that my son wanted. While ringing the game up, I saw the pre owned sticker on the game case. Realizing the the used game would cost more or just as much as a new version (NBA2k14) @ $58.99 I declined the purchase and left the store vowing to never return.
My son and I simply went across the street to 2nd and Charles which gladly took the unopened game which they opened it and verified that the game was legit (which it was). I got credit for the game and my son was able to get NBA 2k14 for $42!!
I have nothing against GS, just this one store in particular. If needed, shop the one in potomac mills or the one near frozen custard. 2nd and Charles is a great alternative also. read more