Why're we hiring people that don't want to work? Value and selection are decent probably since it's the only store in the area. Idk what happened this store used to be run by cool fun people now it's depressing 30 year olds that smell of pot and make going to the store a sad experience. Come on guys let's at least try read more

Misaddressed Xbox. Ordered beginning of December, called twice and told it was on the way. Its January 4th and it was sent back. Im canceling, screw them. Don't use gamestop unless you want to be abused. read more

We went to GameStop to buy a PlayStation 5 and trade in our PlayStation 4. The PS4, controllers, and headset had all been purchased at GameStop, as well as the previous versions of the console. The employee, unfriendly and uninterested, pretended to check everything and told us that for the PS4 he could offer $50, but only if it came with a controller. Of the three we had, the original one was "not perfect" according to him, the other two weren't considered, and neither was the headset. Basically, according to him, we would have had to buy a new controller for $55 in order to give it back together with the console, which would leave us actually owing $5. Alternatively, he offered to take the "defective" controller for $9 and value the console at zero. Totally absurd that the same controller was defective if given with the PS4, but acceptable if sold alone. We pointed this out to him, but he stood firm on his offer. At that point, faced with such a blatant rip-off, we walked out. We went to Best Buy across the street, where they valued our PS4 at $70 and also bought the other controllers. There, we bought the PS5, new joysticks, and other products. We will never buy anything from GameStop again. Professionalism and courtesy: zero. Now I understand why the store is always empty... Strongly not recommended. read more

Horrible horrible HORRIBLE CUSTOMER SERVICE. They basically stole the Xbox from me. Their employees don't know how to process trade ins correctly. Customer service says they will call you back and never do. Can't believe i wasted my time with them. So now I'm left with no Xbox and no money for it. I've called and try to speak to someone and it's just a loop around! read more

Closed early and wouldn't open door to let me pick up order. 20 minutes to time of closing as stated online. read more

GameStop - Videos & Video Game Rental Near Me - Springfield, Virginia

I rarely visit this store as some are a little closer. I haven't reviewed the others as experiences weren't worth mentioning and I find most reviewed are, understandably, negative experiences. That said, yesterday was by far the best experience for my kid and I had. We were greeted by Amir while helping another customer and upon completion with the customer went above and beyond to share knowledge and experience with my kid and I about products my son was deciding on. My son could stop talking about how nice Amir was and he learned a lot from what he said. I agreed with him and thanked Amir. We will be definitely be back to this store more often! read more

Had a better experience yesterday afternoon when my gf wanted to go in and see if they had a specific game. The employee that helped us was very friendly and courteous and also had the game. I didn't catch his name but he did say he was middle eastern. Hopefully he continues to work there and continue his great customer service! read more

Awful experience. Stopped in to trade in a Xbox One and several games. Signage stated masks were required yet the employee was not wearing one. Then he removed the Gears of War decal from the Gears of War edition Xbox before doing anything. After that he says I don't have an hdmi cable so he won't take it. I said that if an hdmi cable is required I'll go next door to best buy and buy for $10 but he says that won't work. So now he's refused to even test the console or provide me trade in amount, violated his own companies health procedures and damaged my consoles by removing the decal....but he says "sorry" and I have to leave. That dude should lose his job. read more

The worst ran GameStop I've ever experienced. I've been here twice and never again. Both experiences were 6 months apart and just as bad. I've been to gamestops in Hawaii, Florida, Virginia and maryland. This place should be shut down. Store is never open during posted hours, phone is never picked up for some reason regardless of the time of day, instore was disgusting last time I visited, customer service nonexistent. This location should be shut down like the one in Burke which was smaller but far better in regards to everything else. Don't waste your time or your money. read more

This location of GameStop on Frontier Drive, in Springfield is a "meh" location for the chain. The GameStop chain announced in early 2017 several store locations will be closing in the near future: it's unclear if this will be one of them. The employees can be helpful - - once you get to the counter - - however, after multiple visits to this location - - they rarely display any courtesy in greeting customers entering the store. If there happens to be a long line of customers waiting, staff shows zero ability to move with any speed; or, diligence to reduce the back-up. Very slow and plodding transactions. Usually only one, sometimes two, employees working at any time. We recently went through a "buy-back" offer process as a premium customer (early fee-based membership) which was a fairly poor experience. The male clerk over-scrutinized a used xBox 360/250MB console for 'scratches/blemishes' after starting at their published price of $45.00 "buy-back" then attempted to offer us only $5.00 in store credit for a fully functional pristine condition xBox - - which Game Stop re-sells - - at $125.00. Wow! What a (laughable) flim-flam-scam. Perhaps this kind of practice is a root cause why the chain is suffering and needs to close stores? There are other locations around the area. Choose wisely depending upon what you'd like to get from the GameStop! read more

This place is only OK. It's your typical commercialized establishment that serves the pimply-faced, pre-teen and adolescent community fresh (or stale) overpriced used video game titles. It's an acceptable alternative to best buy, but only for the fact that they sell games that are ''hard to find" such as PS2 titles. (EDIT: No longer do they sell older titles.) They stopped carrying Gamecube and PS1 titles (shame on them..) to cater towards the ever expanding next-gen console fanboys. I still like to play me some Resident Evil on ps1 and that change did them in for me. Another thing that irks me about this company in general is the fact that any employee can ''rent'' out a game, even in brand new condition for 1 week. Afterward, they sell that same game as a ''new'' copy. Bullshit, I say. A "new" game has the factory shrink-wrap and it's not smudged by a strangers' hands. How do I know this? Well, I've worked there. They have this way of making you believe they know more about games than you do. It's self-righteous, really. Sometimes the managers are asked about an upcoming title and they reply by including, ''oh, yea, i've played that already'' before the game even drops. Seriously? i don't give a shit if you've played it. All I want to know is when it hits shelves. Don't ask their opinions about games, because they're likely biased in the first place. Enough ranting.. In closing, I had to repost this because my review was flagged by. I did my Yelp-y duty to give reviewers a better option and sure enough, it fell under their "promotional" guidelines rules or whatever they claim. I'm sure if you search you'll find something with an E and a STAR in it somewhere close by.. read more

Amazing customer satisfaction. All the employees were very nice and understanding. I went in to trade in a game and they explained everything including the trade in policy. The store itself was very clean as well. read more

Visited last Thursday, the associate who helped me was friendly and knowledgeable. He was quick to find me the Summoners Night game which I needed. It was actually my first time to shop at Game Stop and will be back for other game purchases! Convenient location too. read more

Excellent customer service thanks to two very friendly staff: Bradley & another assistant (I apologize for not remembering: Female, worked around 5:00pm). Game selection has a great range and had their inventories in stock. To management that may be reading this- you have a great staff and they are extremely helpful. Thank you all for making my weekend much better! read more

Well let start off by saying that Serena S. Sounds like s disgruntled employee or ex one. Because I've been taking my kids there for years now 3 to be exact. There has been nothing but fantastic service from the people who work there. The young man with glasses and dreadlocks is very polite every time I've had him help me. The manager great with helping my kids pick out "kid friendly" games. She was even good with my sport game trade ins. My family and I have recently moved to Alexandria Va from lorton and we go out of our way to get our entertainment needs from this Gamestop and it's great staff. read more

Been trying to call them all day. Rings then goes to a full voice mail. Literally been trying to call since 11 and now it's 621. Same issue happened last week. Went to the store. Picked up my game but also waited for 45 minutes since the manager was the only person in there. Best Buy is next door so next time that's where I will go. Step it up GameStop. The holiday season is here. Answer your phone !! read more

As someone who only goes to video game stores when I'm picking up something specific for my son, I can't really comment on Gamestop's range of selection. What I can report is that it takes me roughly 3 minutes to get in, get what I want, and get the heck out of the store. Try doing THAT at the Best Buy a few storefronts down. I've found each and every employee there to be courteous and helpful; no talking down to the mom who's obviously clueless about gaming. read more

This is a great store. Christopher is AWESOME! Super helpful, and really seems to care about his job! I'll definitely return... Mostly to experience another GREAT customer service experience from Christopher! read more

I have been going to this gamestop for 4 years. this store is horrible. i never knew who the store manager was until recently. and let me tell you I was shocked. this manager is so immature and rude. I couldn't believe the company still has her working for them. she lies to her customers saying she make only compermission to push sales on to them. to make them buy more stuff from them. she asks random dudes inappropriate questions. and talks about sex all day in the store. really?? the store is so small and gets crowded because she has some really rude people hanging out in there. I go to this location for Quiznos and I can hear the manager yelling and being obnoxious about her relationship. and that is not really needed in a retail store.i can't wait for springfield mall to reopen back up. and I won't have to worry about this location again. read more

I like this Gamestop... It is a little smaller than I would expect for a Gamestop, but the employees at this location have always been friendly and helpful to me so it keeps me coming back to this one. read more