Just like the rating says, it's A-OK! There isn't anything really wrong with this location. It's convenient only if you're already at the mall. Otherwise, there is a larger location like .3 miles away. And since this particular location is on the small side, it can get really crowded. I was there this past Saturday in the afternoon and there was a line at the register over 7 customers long. And that line alone took up most of the room in the store that other customers would want for browsing. I found it difficult to really look at all the things I wanted to see without being in someone's way. On the other hand, it was clean and pretty well-organized for a busy GameStop. And, I found it to be quite convenient that the Nintendo Switch games were right at the front of the store. I don't know if this is a store-wide requirement or not. But I sure appreciated it because I'm not looking for PS or XBOX games. And I wouldn't have wanted to try to get deeper into that store to get to the Switch games. Especially because my fiance and I tend to take quite a bit of time looking at games, lol. So yea, not the best location. But convenient when you're at the mall! read more

There are a lot of people who collect Pokeman. People will line up over night for them. We sleep outside the GameStop stores because the new releases are limited. However, for the new release on 11/21/2025, GameStop decided to increase the price by 15% - 20%. Just because they can. The owner of GameStop should remember that we bailed them out from BK during Covid. I believe we all should boycott GameStop for their cut throat increase in prices. The line is usually very long. But today there are only about 11 people in line due to the increase in prices. read more

GameStop - Short line of people - Video Game Stores Near Me - Tukwila, Washington

Their black Friday deal for Funko pops was $10 apiece which was nice. But they are charging $35 for a preowned switch game that is $19.99 in the Nintendo shop at full price. Absolutely nuts read more

Legitimately just go to any other GameStop, the workers are slow and incompetent. Too focused on talking about anything else besides doing some business. read more

My go to GameStop when I'm watching a movie at Southcenter. I've never a problem here. Whenever I ah e questions on any of the purchases, the staff have been knowledgeable and responsive. They have a great variety of games available and I get good value here read more

Terrible manager that refused to exchange a ripped/damaged product because i "left" even though i was still in the store and security cameras would show it. Never had a bad experience at other gamestops they'd work with the customer. Avoid this one read more

Normally this me and my family's usual stop to come in. Friendly and helpful staff. Today the gentleman working was sitting on the counter heads down on his phone. He didn't even realize I was standing waiting to see if he'd notice. Or he was trying to ignore me. When I finally said "mind if I ask you a question" he slowly looked up at me and stared at me. Not a word. I asked my question and the answer was no. Do better with your employee selection please. This was flat out disrespectful. April 8th about 8pm read more

Went in today to buy a PS5 and the associate at the counter was extremely unfriendly, he looked as if he could be the manager, wearing a blue button shirt. He was condescending and rude when asking which options they had in stock. Very short as if our business was bothersome to him, and as if he had better things to be doing. We choose to leave and not purchase. We have never encountered this in any GameStop we have ever been too, and it is very unfortunate that this is the level of service in the mall. We will never shop at this location, if you have time just go across the street to the GameStop by Barnes & knoble. If I could give 0 stars I would. read more

Came in looking for Pokémon, which they claimed they didn't price match. had an ETB sitting behind the cashier. called back later saying they did price match and returned inside the store where the hid the Pokemon ETB in return. read more

Tried getting the pikachu promo 2024, lil bro said I needed their pro subscription to get it. Negative aura.

Gamestop - Tell Me You Hate Your Customers Without Telling Me You Hate Your Customers Placed an order online for pickup at this location a week before Christmas. The very next day I realized I had already ordered the game on Amazon, whoops. I try canceling my order online and the website says it cannot find my order even though I copy and pasted the order# from their email confirmation. I even tried rekeying it in, just in case it wasn't recognizing the characters from copy/paste. No such luck. I call the store where I am to pick it up and they tell me I have to call the 1-800 customer service number to cancel. I call, no one answers. I try again the next day. Same thing. I wait until the day after Christmas and sit on hold for 31 minutes, nobody picks up at the customer service number. I call this location back and a very apathetic store employee tells me again that I have to call the 1-800 #. I explain how many attempts I've made and how that's not working. So he says I'll have to come in. I explain that I live 30 min away. I offer to give him the order # and verify any personal data needed so he can look it up, to which he says "The order number won't help." Huh? I then ask him to confirm the game I ordered is even physically there. He says it's not and asks me "are you sure it was this location?" I'm literally staring at their email confirmation and read off his store's address to him. Finally, his manager overheard me getting upset with him on the phone. The manager hops on the line and in less than 30 seconds finds my order and cancels it. So either......the store employees are allergic to doing work or they are not adequately trained on how to process basic transactions like returns. Either way, this experience has cemented for me that I will never order a single thing from Gamestop ever again. read more

Fuck this bitch ass gamestop, i pre ordered my 2k22 at this location. They did not have the Physical items that you get when you pre order (Basketball) the manager said they will make calls to people who are waiting on it. The game came out 3 months ago... i call back just to check on whats going on just for a rep to say "ah we ran out and gave them out for free since we had them" with no resolution or reimbursement. How the fuck am i supposed to pay more for a fucking game, was expecting my items that i PAID for. Just for these bitches to give out the items for FREE just because they had it "sitting" no fucking shit theyre sitting when yall aint calling the people who paid for it. Dumb ass bitches. Dont go here unless u wanna get robbed out your shit read more

I've been going to Gamestop for years. I've never really had wow moment when shopping at their stores. This review is definitely for this store but also can be applied to all the gamestop that have been around the Renton/Tukwila area. Gamestop employees are usually awkward people. I've never seen one upbeat. They answer questions with the most basic of responses. I've just never seen an employee go above and beyond. They've never went the extra mile to recommend a product. Good customer service has a certain vigor and warmth to it. Gamestop is cold as ice. Compared to other stores gamestop return policy is outdated. Trading in games is a fruitless venture. Games are decently priced but not much better than anyone else. They are below average 2/5. read more

Blue Bomber returns and therefore my wallet forks over the green bomber exchange to support the black bomber business. Gamer to gamer conversation exchange was authentic, insurance was offered and my product stowed in an swift and orderly fashion to send me away to my next set of Man-bosses. read more

GameStop - Video Game Stores Near Me - Tukwila, Washington

They don't know when to stop pushing the up sale the game stop near the Barnes and Noble is better. I had a coupon and they pushed that the up sale would be free. Defeating the purpose of the coupon. Also who would want to purchase a renewal if they are already a month into renewing? I get it you have to say it but be more human and less of a robotic drone and let the customer enjoy and just take the sale. Adapt to different customer types. read more

tried to call because of an issue with a delivered order. got placed on hold for 10 minutes, then hung up on, and now associates will not answer the phone. read more

I went to this GameStop to return a game that I had bought new 2 weeks prior, in order to trade that game in for a new one. The gentlemen at the front desk was extremely accommodating and helped me get a higher trade value for my game, even though it was past the 1 week trade back full value period. Awesome service! read more

Chance the manager turned my views on this GameStop around! He has been beyond helpful and his customer service has been superb. I will say customer service is everything and to see a manager take the initiative to go above and beyond for their customer I do believe that made my entire experience good parts and bad parts worth it! read more

Really disappointed by this game stop. I came in here contemplating buying one of the new DS consoles and wanted to browse around. It's a busy Saturday and they only have one man working there. There is a long line of customers. The store is super messy, and the only consoles in general I see for sale are pre-owned stuff. Somebody else happened to also want to buy a DS and asked the dude about it when it was their turn. The employee went in the back and pulled out 2 used ones. Really?! That's ALL you have? I understand if you sold out during the holiday season, but its Jan 21, you should have some new stock by now. This is gamestop, not a pawn shop. Yall need to get more stuff. Probably won't return to this location. read more