Somewhat ambiguous experience. We are not pro hobbyists so not sure how it compares. The selection was inconsistent which just means they have a certain focus - on Japanese models and on recreating landscapes and tracks and trails and what not for cars or trains. Very cool selection for those 2 things. And it happens we WERE there for Japanese models so we were perfectly happy. Large selection of model-making supplies. Definitely would go here before we order supplies online in the future. Yes, the greeting was half-hearted - but both people there did greet us and what do you expect - they were busy talking about hobby stuff :) It's a bit dated in terms of the space, seems a bit tired, but I think "in this economy" they are presenting themselves reasonably. They had some great sales. Half off prices of some model kits right now. read more

Lady is always rude or sounding like she rather be somewhere and makes me want to shop somewhere else

What a trek from Shoreline to Tukwila back on 7/6/20, but The Homie wanted to check this spot out for all things related to aviation models. This location has a vast parking lot, large selections of model cars, planes, trains, ships and other hobby type items for all ages. The only thing during pandemic, there is a time limit to peruse the entire store. It helps to ask for assistance from the counter staff or be a strategic shopper. No lollygagging dawdling here while masked and socially distanced in the store! read more

Been to the store and called within the past week. First time ever inside a hobby town store. Walked in and no hello, how you doing, welcome in, no acknowledge of my existence. I was there to buy two lipos and a charger. I waited while old dude helped the customer already there. Standing at the end of the counter, waiting and waiting to see if old dude would eventually acknowledge my existence and maybe say I'll be with you as soon as I'm finished with this customer. He never even looked in my direction. Awesome! Soooo glad I came to spend my money here. Almost 10 minutes of no acknowledgment of my existence, and I walked out to take my business elsewhere. Yesterday I decided to give them another chance. I needed some small parts for Losi and Traxxas. So I decided I'll call before driving 30 miles to bring them my business. After 7 minutes of on hold time, they just hung up on me. I called back and now, no answer at all! That's the last time I fuck with that shop! I'll order online from Amazon. I'll drive to Olympia and visit Bigfoot Hobbies. What's with these locally owned RC stores. I went to Tacoma RC a few weeks ago and got the same type of BS from them old dudes as well. No welcome in, didn't say hi even when I approached the counter. Glared at my Filipina wife and our son. To me it felt like some racial BS. I vowed NEVER to do business there again and now Hobby Town. I tried to support locally owned RC businesses, but each time those businesses appeared to not want my business at all. I'm respectful and a loyal customer when I find a good business or good brand. This was my family, and my experience with these two businesses. read more

I have an overwhelming urge to use profanity. That's how poor the service and lack of respect to a customer was. (Backstory: Drove an hour to get there after work. So I didn't look all that presentable when I showed up. In fact, I probably didn't even smell presentable.) Our initial interaction was greeted with a nice "how may I help you". My first item request was shown to me promptly. Unsatisfied since it wasn't exactly what I was looking for, I implored for further more items and met with a never more In stock . This cycle of asking, receiving, not quite what needing, and further pleading repeated twice however fleeting. By now it's clear to me the The clerk isn't going to help me so I begin to browse the store for what I need. I finalize my purchases without succeeding during which I realize the parts I meeting or on the shelves behind the front counter. By now the store manager is helping me check out the parts that I actually need which was to say slightly more helpful. After checking out a second time I can hear in the background the employee making passive aggressive insults about me. After spending nearly $100 on parts for a hobby I'm likely going to return them all. This is a horrible establishment that insults customers that aren't on the "A List". I give this establishment ONE for discrimination and disrespectful actions. Proof in pictures for credibility. read more

HobbyTown - Toy Stores Near Me - Tukwila, Washington

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Do not go to this store, especially do not ask any questions they will make fun of you or tell you to google it, if you're new to this hobby don't expect help. If you're not the managers friend, they don't care about you. I went in there to ask what parts I needed to repair my RC and he said I was wasting his time. Would really like to see a store owner show up and see how they run this place. read more

I have a son and we are exploring RC cars together. This store has more inventory than the Redmond location and most of the staff are fairly knowledgeable about the RC cars. That being said, I highly suggest you do your independent research because there are no returns, ONLY store credit. Other tips that you probably already know but maybe you are a beginner like me: 1. Always have the store test your LiPo batteries before you leave the store. 2. Make sure your model comes with a battery AND charger. 3. Buy an extra battery. 4. Start with a NiMH battery system model. 5. If you want to explore Alki beach get the paddle tires. 6. IF you get a LiPO model make sure you get a LiPO charging bag and watch all the safety videos. 7. Get canned air or an air compressor so you can properly clean your new model. I'll update this review later once I learn more. I purchased a Traxxas Maxx and Traxxas Stampede. Lastly, don't be intimidated by your lack of knowledge but do some independent research or you will irritate the store associates with your dumb questions like I did. Regardless, I'm still learning and I WILL be back. read more

Love this Hobby Town as they often comes great deals in warships and other naval model kits , when Skyway Model Shop doesn't. It always a fun thing hanging out looking for Ultraman electronic robots and stuff. Found quite a lot my childhood characters at this store. Before they had woohoo deals as some of the items went 15% off. Spend $29.55 getting a Hasegawa 1:350 Battleship Iowa. I was glad it was the most sophisticated and good looking model I've bought. It even had replacements of smokestacks in a separate bag. Worth the price and I enjoyed assembling it. Thinking to get a WW2 fleet collection. Highly recommend to any model lovers/fans . One thing I suggest: The store needs to improve its cleanliness due to people spitting outside. read more

It was my first time here, and I wasn't sure what to expect. My boyfriend wanted to look around and see what new hobby he could get into. The staff was really pleasant and asked if we needed any assistance. We just said we were browsing at the moment. The store was clean and packed full of boxes. Boxes full of model airplanes, games, toy cars, and even bottles of paint. I personally don't know much about model planned, droids, or toy cars, so I cannot tell how reasonable how the prices were, but the board games I felt were a bit pricier than other stores such as Target or Wal-Mart. Overall, it's alright. It just depends what you are looking to get into. read more

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A hidden treasure in the world of impersonal online shopping. I stopped in to find a beginner robot to build and was loving the variety of robots, RCs, kid toys, STEM crafts, and model stuff that was available. I wish there was some more advanced stuff BUT that wont stop me from getting more once my robot is built. Maybe build a drone next. read more

It just might be as good as it gets for support, and a knowledge base specifically for R/C, and rock crawlers for sure! I was having an issue getting my transmitter & receiver working together, worked fine yesterday. They pointed me to a new system shy of $100, I asked if they would look at what Iv'e got. "No problem, bring it on in." With the correct electrical jumper, the TX & RX were happy again, I was pleased I didn't spend $100. With such excellent customer service & the most rock crawler support around, you will definitely be seeing more of me! Thanks Guys! read more

I visited this business Friday morning, 5-20-22. The employees were polite and helpful even though I told them I wouldn't be purchasing because I was from out of town. They both seemed knowledgeable in RC read more

Guys here are great, very personable with good feedback and knowledge of the hobby. (I also come here way too much) read more

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I'm new to the RC world and their batteries, and Hobby Town was the first store I went to to buy almost $200 worth of batteries. I didn't catch her name, but the woman who helped me was very friendly and took the time to show me the different batteries. I wasn't rushed, and I ended up leaving the store with a better battery than I thought I was going to get coming in. Thanks! read more

My husband and son went to this store 2 times within the last couple months and both times they were treated poorly. The staff was rude and unwilling to help. Spoke in a demeaning manner. Will NOT ever return. read more

Awful. Shamed me for my purchase, unwilling to help, snobs and unwilling to help me find a part for my sons brand new car because it wasn't expensive enough (100.00) and then told me I should just look on my phone. Never. Again! read more

Because this is one of my husband's #1 favorite places to spend money, it has become one of my go to places to purchase him gifts. There are gifts for people of all ages ranging from inexpensive, to items over $500. My husband owns an RC car and it needs cleaning and usually a new part after every time it has been run. It gets spendy. Instead of trying to figure out each intricate part that he could possibly need, I usually resort to a gift certificate or a body for the truck. Hobbytownusa has so many truck bodies that as you are sorting through them they are falling out of the rack! And that's a plus when searching for the perfect gift. They also carry all of the paints needed for that gift! Although I don't need for any of their other models or games, I do know Hobbytownusa has got me covered. read more

Customer service is trash, I came in willing to buy whatever part I needed to fix my Rustler, asked them to take a look at it. He replied "We don't do that anymore." Told me to buy a new one. Didn't even want to help me troubleshoot the thing. So I left and went to another place, the guy picked it up and figured it out in 5 minutes. I spent 30 bucks walked out and hit the RC track the next day. read more

David is the guy who seems to know about RC cars down there. He gets involved and does his best to help with your projects needs and wants. I recommend dealing with him at this location. I wish this location had a RC club but maybe at a later time. read more

HobbyTown - Toy Stores Near Me - Tukwila, Washington

Absolutely horrible customer service! I purchased a lexan body for an R/C vehicle and tried to return it after Christmas because it was defective and the "employee" behind the counter gave me all kinds of excuses as to why they wouldn't return it. If you buy anything here (which I would not recommend) Do not plan on returning it if it is defective. read more

HobbyTown - Toy Stores Near Me - Tukwila, Washington

I went in enamored with the idea of buying an RC crawler and left with a wealth of knowledge (and a lighter wallet)! Spent probably a good hour with Adam and other folks behind the counter learning all the ins and outs of the hobby and was able to look at some of their very own toys (they bring to work with them!) to see exactly what I was getting into. I left with an Axial product that I was super stoked about, and not even 2 weeks later, I was back at the store for more... I'm hooked, and all I can say is this... You can watch a million Youtube videos and read till your eyes bleed but talking to someone about something they're passionate about is when you really learn! read more

Stay away at all costs, rude, don't explain policies correctly and a very crappy experience. Save yourself time and purchase online elsewhere, if you do, avoid Joshua. Was looking into supporting local hobby shops but this will be my last time going into one other than to exchange my product. read more

HobbyTown - They need to update receipt to show only at location of purchase. - Toy Stores Near Me - Tukwila, Washington

I am sure there are places out there with worse customer service. Pretty sure there exists a staff that is more rude and oblivious. I pity the person that finds that place. Don't expect any level of customer service unless you're there to purchase some expensive RC toy. I waited for ten minutes while some guy got rung up, chatting about battery life and control maintenance. After he wrapped up, I stepped up and put my twenty dollar purchase on the counter. The employee looks at me, turns and walks off to join a conversation between another employee and someone looking to buy an expensive RC rig. Might as well have flipped my off before walking away. Never going back. read more

Went to the location to purchase a new rc car they seemed helpful and I purchased a car and all the parts to run it. Took it out for a weekend trip to race rc cars with friends. Once I got there to set the truck up I realized it did not work with the parts I bought from them what they failed to mention is that the car is not set up to run on the battery's I purchase. I called them to ask if it could be manually programmed (very unhelpful and unfriendly over the phone if you call for support) and they told me I had to come in and buy a part and hook it up to a computer to program. You would think they would have either sold me the part at time of purchase and told it needed to be done. Now I have to sit and watch everyone else race there cars. Ask them if I could return it even though it was not used they refused. Waiting till Monday to talk to the owners for review Update to come after I talk to John the owner. read more

It makes me sad because there used to be several noteworthy hobby shops in the Seattle area that were owned by enthusiasts who cultivated relationships with their customers. Those days are long gone, so for the last decade or two Hobbytown in Tukwila is the closest thing in a pinch when I need something specific that I can't find anywhere else and don't want to wait for on-line delivery. I don't like writing reviews, especially negative ones, but repeatedly I feel out of place every time I walk through the door here. If I'm not under 30 and am there for virtually anything other than r/c stuff, I barely get the time of day. Help for non r/c customers is non-existent, and when I dare to interrupt them from whatever it is they're doing behind the counter (standing there, doing 'something'), I feel like "I" owe "them" an apology for doing just that...interrupting them. As if my patronage is an inconvenience. If you're standing behind the cash register and I walk up to the counter, I should not have to stand there for several minutes (patiently) before being acknowledged. I even tried to make a light-hearted joke the last time I was in there (a product I was looking for had been moved) and I got a snarky reply, like it was my fault for not knowing they had moved it. The disappointing part of this experience is that every time I have gone in and received this kind of reception, there are two or three customers at the r/c counter that are being treated like family. I am glad that the other people who are writing reviews for this store have had great experiences. I am, unfortunately, just not one of them. read more

I was at the southcenter store and was asking questions to the manager and he was rude and looked at us send when your ready to spend some money then come talk to me and refused to give his name and said he wasnt rude read more

I bought an RC boat at the Hobby Town in Tukwila. I was told by one of the salespeople that it was a self-righting boat. I tested it first thing when I got it home and found out it wasn't. A few days later I took it back to exchange it for a different boat. The salesperson said he wouldn't exchange it because it had been opened. I was told that I would need to talk to the manager, who wasn't in, if I wasn't satisfied with their decision. I called the manager a couple days later who accused me of lying. He said his salesperson wouldn't have told me that the boat was self-righting if it wasn't, and that I was making that up so they'd let me exchange it. I was in total disbelief. I've never written a negative review before but the customer service at this store was awful. The manager clearly has no idea what he's doing. read more

This place is AWESOME!! The employees are all very helpful and knowledgeable. I can't believe people give 1 star reviews because an employee was wrong about fitment? Are employees supposed to memorize the entire inventory as well as what each product does and doesn't work with?? That's ridiculous. Look it up yourself. I've been in a handful of time and EVERY TIME both employees were beyond cool! They had answers to what they knew and it all turned out to be correct! This shop also has the BEST SELECTION OF RC IN OUR AREA!! They do the best they can to have the parts we need on hand. They're RC cars, THEY BRAKE, and if you buy a cheap car it's gonna brake faster and more often. The sell it all to keep everyone happy! Bottom line, We look to yelp to figure out the best places to go. This is the best place in the Seattle area. I've been to many many different RC shops all over the US and this is a very good one!! Keep up the good work and Thank You!! read more

Josh isn't that bad actually pretty good guy!! I like all the employees they seem to be very helpful and very knowledgeable about RC cars and everything in the store!! And part of playing with Rc cars is fixing them they do break but are super easy to fix!! They'll even help you fix it in the store if you bring it in. My son and I break them all the time unfortunately we're kinda hard on stuff!! But hobbytown loves us!! Dave has been very helpful with recommending good replacement parts that are a little stronger. I go there on average 3 days a week my favorite store up there with my hardware stores I like them too!!! Keep up the good work!! read more

I have never been into a Hobbytown USA before, however this is the store to go to. I know NOTHING about hobby, models, ect... I was looking for a gift and they went out of their way to help me find what I needed. The all of the staff and Brandon was extra helpful. It is so nice to go somewhere your business feels appreciated. Thank you! read more

I like the store for its great merchandise and good prices, their gundam model stock is good and not only they have new ones, they might have some old ones as well and with a good deal no less. Their table top games are amazing as well my favorite is warhammer 40k game. They keep up the good work. read more

This place is awesome! I don't know much about RC cars but wanted to start getting into it. They were all very helpful and knowledgeable. Can't remember his name but he set me up with a Slash 4x4 and some other stuff and I was on my way. He said if I needed any help just call or come back to the store. I recently went back to get upgraded parts and my service was just as good as the first visit. Brandon was super helpful/honest and even helped me pick out a drone for my little one. What did catch me off guard was as I was leaving he asked me what my name was!?!?!? Thought this was pretty cool! We will definitely be back... I'm hooked!! read more

Yes!! the guys there are pricks and then some, but wouldn't you too? if you make minimum wage with no future? But it's a great place for model paint and your not saving all that more over internet prices. read more

The guys at Hobby Town are really nice actually. Ive been going there for years and find them knowledgeable and kind. If you want someone to act like they like you, go to Olive Garden where they get tips. I know sci fi models inside and out and am always amazed by their selection. read more

Awesome selection of die cast plane models 1:200 and 1:400 and even build it yourself planes and what not. Not a lot of places have a good selection of plane models. Will be going here in the future. read more

Anyone notice Irene H. Only writes bad reviews? Maybe you're the issue Irene. Buy online if you cant play nice with others. This store has great customer service. Respect is a two way street. read more

Very rude store employees... who calls himself the maneger Josh, which I found out he's just an "assistant"... who tells me rudely I get what I paid for. Week before that, I bought things woth +$300 and peices broke that weren't supposed to be broken. So when I went back to resolve the problem and the two guys starts mocking me and tells me to buy another car. Not all products are made 100% perfect. I got unlucky within 5 min of playing, it broke off into peices. BAD EXPERIENCE. read more

F' this place. I just got back from my third trip tonight. I have a hpi sprint 2 and needed wheels and tires. Asked them if it had to be an off set wheel (3mm front 6mm back) he said oh no thats mainly for looks...So I buy these zero offset wheels for a tamiya ferrari and some hpi vintage tires (third trip later) and a tuner for my esc. So get home put the wheels on the car and they hit the control arm in the front (3mm offset) and dont even turn on rear (6mm offset). So I was like wtf and took them back and they guy behind the counter said oh just trim the tab inside the wheel (i think that gives it strength) so after I grind most of that away they "fit". Then comes trip three, I take the vintage hpi tires out and when you put them on a standard wheel they look cone shaped (I asked if they took a special wheel). So f'ing livid by now I go back to this place and return the tires and the tuner and they are trying to sell me different tires all the while saying oh those vintage tires should fit on any wheel we have never had that happen before. I would have returned the wheels but I ground on them so they would fit and even though he told me to do so..you know how that goes. I have easily thrown away $200 in wheels/tires because I get oh yeah it should fit. SO BUYER BEWARE KNOW EXACTLY WHAT YOU ARE GOING IN THERE FOR. read more

Everything there is extremely well priced and the employees are extremely nice without being annoying or pushy. They're very helpful and nine times out of ten I'll go to Hobbytown in southcenter for any gunpla or hobby tools. read more

This is a good hobby store. Even though it is small, it is packed with stuff. They have Pinewood Derby supplies that are very cool - stickers, pre-cut cars, glue on weights, paints, etc. They have tons of models, trains, Legos, radio controlled vehicles, and lots of other stuff. When my son had to make a diarama for school, we found a kit there with everything that he needed. read more