Does not tell you at time of purchase that they do not off refunds or exchanges. Is not indicated…read moreon their receipt. Purchased a Funko pop that was later found to be damaged when arrived later at home to display. When returned to the shop was offered 1/2 price back and I could keep the damaged pop. Funko pop was a flocked Inosuke that was found to be missing an eye and the stand was broken. Would recommend buyers ensure the quality prior to purchase.

The worker was very nice and willing to talk with us. Store has a very nice variety of toys,…read moretrading cards, plushies, figures, and a few video games too. All while the prices are very cheap compared to nearby stores that sell similar products.

I took my 24 year old child who has a learning disability to GamePlay Livonia (29462 7 mile Rd)…read more12/22/24. I insisted he communicate to the staff as to the issue with his Xbox. He spoke to the people behind the counter regarding his Xbox (Drive Disk Error). The repair guy confirmed it was a Disk Drive Error and would see if he could fix it. My son gave the woman behind the counter his name and number and she gave him a repair ticket. We were told we would have an answer if not tonight tomorrow. The following day he called the store twice according to his cell phone call logs. As all he wanted was his Xbox repaired before CHRISTMAS. Later that afternoon he called (the second time) and was told to come pick it up and they couldn't fix it. Once we arrived, with me standing there, he was told they weren't going to fix it because he kept calling. I told my son to take the Xbox to the car. I then told the staff that it is obvious he has a learning disability and all he wanted was his Xbox repaired before Christmas. They looked at me dumbfounded stood there and said nothing, I left the store. I cannot and will not do business with GamePlay at this location or any other as it is pretty obvious they do not care about the customer - this could have been easily resolved if they had demonstrated some kind, any kind of compassion or a simple I'm sorry (Let see if we cant fix the problem for the young man). The funny thing is my son always wants to go to GamePlay to get a used game(s) for his Xbox. Treating my son they way they did is unacceptable and I can only hope KARMA is kinder then they were to my son. Lion Defending His Cub

Quick and Easy Ps5 Repair!! 10/10 Service less than a hour for overheating. Super nice guy and even…read morehas free candy inside. Also got a ps5 controller for 55$, repair was 80$, and microphone was 25$ all around reliable gaming experience

Great experience at the store on1867 Southfield rd. Lincoln park michigan The sales person Cammy…read morewas amazing very helpful. Great knowledge of all products and was super nice and had a wonderful conversation with my husband and I definitely would visit again.

The worst customer service experience I've ever had. Cammy is incredibly rude - not only to…read morecustomers but to Jade, the employee she was working with. I brought several games to trade in, plus 2 systems. After scanning through the games, she asked if I had the power cords to the systems. I did not - no biggie, we drove back home to search for them. Returned to turn it all in, but the systems were dead. Apparently they will not charge them there for you and they require a 20% charge. Very specific information that wasn't relayed before leaving the first time. Frustrated - we left again to go plug the systems in. After an hour or so, we returned to finally trade in the systems. The first one went fine, the second we had a slight issue with finding the screen time password. After searching for some time, we finally unlocked it. We went to get the credit and she notes that the serial number sticker wasn't on the console, so they cannot accept it. Cammy had several opportunities to make this a pleasant and stress-free experience, and instead she almost intentionally made it the most difficult thing ever. Knowing we had to leave and return, she could have double checked for the things she knew were required. Is it charged? Does it have a serial code sticker? But instead, she let us make 3 separate trips only to deny us the trade in credit. None of this would have been nearly as frustrating if Cammy had any type of remorse, understanding, or empathy. Jade was the one to acknowledge my situation and apologize. At one point Cammy just tapped on the pin pad with her pen to signal me to click a button instead of using her words. She was very short and rude to Jade as she was using the computer, and even threatened to kill her out of frustration for her asking for help. All of this for me to drop over $500 on a new system. It wasn't like I was only there to get cash. I was there as a customer to spend a large sum of money, and she was doing everything to prevent that from happening. She should definitely NOT work in any customer service role.

Great selection of resale kiddos stuff! My go to for…read moregrandkids.Clothing,toys,books,supplies.

Everything is priced well and they are fast looking through your boxes. You get a text message when…read moreyour stuff is done and they offer you cash or a little more for store credit. They have name brands and good choices. One time I randomly went in and they had jeans half price and that's exactly what I needed, I think I bought out all of their 4T's lol.

Worst place to shop for your loved ones or for your self. Try to rip you off as much as they can…read more If you go back and try to return it and they try to sell you same thing again for half prices. Be careful or avoid this place

Customer service was Excellent and I was able to make my choices without any pressure. Pricing was…read morefair. They have great selection. I would recommend this place highly.

I've visited this location a few times and am amazed by the quick service and help with any need…read more Mark switched out the battery for my fob without complaint and it was being stubborn. Prices are good and the store is always clean and well organized.free street parking is readily available.

I went to Kecks the other night for a couple items to replace a sediment bulb on a vintage Ford…read morecar. As I walked in the lady near the register asked what I needed I said brass fittings. She said straight to the back wall I'll send someone to help. When I got there I started match my flared nut to fittings a young lady walked up and asked if she could help. I said sure so I told her what I was needing and she found everything right away. I needed a fuel filter she Took Me Right to it. Then I asked for some bolts she took me there and she found them. I was a good old fashioned hardware store experience. When I got home my wife said that was fast I said yep the have young girl that know the job. SUPER GREAT EXPERIENCE. Try this place out for you hardware needs.

Love this little toy shop! It's so fun to go in and see all the cool items they have and there's so…read moremuch variety! The staff are super friendly and helpful and I love the gift wrapping they offer. Items are overall reasonably priced and there's something for every age here :)

Found out about the toy store Genuine Toy Co online by searching thru apple map. hesitant to drive…read morefrom west Bloomfield to Plymouth but after knowing they are the authorized dealer of Smiskis", I say the drive was long but worth the trip! Located in downtown Plymouth, the buildings look historical. Public parking is available but limited to 2 hours parking. It gave us enough time to park and walk towards the GTC. I find the window display from the outside to be intimidating and made me think that the prices of the items they sell are expensive. Surprised to find out later that they sell toys at a comparable price. most of the employees we saw were female...I find them friendly and knowledgeable of what's new and trendy when it comes to toys for the kids and young at heart. saw a lot of plush bears/puppies, and age appropriate educational toys. what's great about the store is they have a point system for every dollar spent. they may ask you to join and record your phone number so they can contact you if the items you're looking for is already available. looking forward in opening my first box of museum series Smiski!

My wife and I checked this place out this weekend. An old feel hobby shop with a good selection of…read moreitems. They had exactly what I needed at better prices than Amazon or eBay. Courteous and informative staff. A good experience over all.

This place has it ALL. Bought a few rock crawler's and a couple drag cars all of which are awesome.read more