By far the worst experience I've ever had with GameStop. On 01/02/25, I called this GameStop about my one-year-old PS5. I mentioned that I'd started hearing the fan for 1-2 minutes when turning it on. The girl who answered said that was "abnormal" and advised me to bring it in for a trade under warranty. Trusting her, I brought it in, unaware they'd mark my PS5 as "defective" without testing it or letting me know the replacement would be a used console. When I got home, I found the replacement PS5 wasn't factory reset, was clearly used, and the fan ran constantly during gameplay. I called back, and they apologized, claiming it was a "mistake" and that "this never happens." I returned the following day (01/03/25) and spoke with an employee named Jose, who was incredibly rude and unprofessional. Over the phone, he laughed at me, and when I called him out on it, he said it was "just his personality" and I "should've known better" because the fan noise was normal and likely just needed dusting. He told me to "Google it next time." When I asked for my original PS5 back, he said I couldn't have it because it was already marked as "defective." When I went to the store, Jose laughed in my face multiple times and repeated the same dismissive comments. I asked to speak to the manager, and he claimed he was the manager. When I asked for his boss, he rolled his eyes, went to the back to call the director, and eventually came out holding my PS5 with a sticky note saying, "Don't ship." He scanned it in front of me and said he still couldn't return it to me because it was marked "defective". I started crying at this point, but Jose ignored me, doing other tasks. To make matters worse, his girlfriend came into the store, brought him food, and wandered around watching me while I was stuck there for an hour. Jose finally offered me another used PS5 or suggested I buy a new one. I asked for GameStop corporate's number, and he flipped through a binder, said he "couldn't find it," and told me to "Google it," adding that "they never respond anyway." Exhausted, I accepted another used PS5, which was stained, scratched, and dirty. I had to ask him to clean it, and he begrudgingly did so while laughing at me again. He also couldn't tell me how old the replacement console was. On top of this, I had been charged $80 for a warranty the day before, and they refused to refund it since the trade-in had already gone through. The whole experience left me feeling humiliated and frustrated. On 01/04/25, I spoke with another employee, Chris, who confirmed that the fan noise on my original PS5 was normal and likely just needed a quick dusting. He apologized for the situation and said I should speak to Beth, the store boss, on Monday (01/06/25). He also mentioned that all employees are "managers" when working alone and that marking items as defective is "how the store makes money." He even called Jose "laughing pants," which made me feel mocked all over again. On 01/06/25, I returned to the store and spoke with Beth. She apologized but defended Jose, saying he "always gets good reviews" and that she was surprised by how he treated me. I explained that just because he's nice to other customers doesn't excuse his unprofessional behavior toward me. Laughing at someone over the phone and in their face multiple times, telling them to Google things, and saying they "should've known better" is not acceptable. Beth apologized again and finally gave me my original PS5 back, but she only refunded $46.04 of the $80 warranty charge. I was so exhausted I didn't fight for the full amount, though I regret not doing so. I also asked if I could put in a formal complaint about him but all she said was she would "speak with him". When I got home, I discovered an email showing I'd been signed up for a GameStop Pro membership without my consent. When I called the store, a different employee dismissed it as a mistake and said I wouldn't be charged. However, the next few days (01/09/25), I saw in my bank account that I was only refunded $26.46, and I had been charged for the membership. GameStop Customer Service said they couldn't help because the store was responsible for these issues since it happened there and not online through them. Now, I have to wait until 12 PM today (when the store opens) to speak with them again. I expect my full $80 warranty refund, especially since Beth, the boss, was the one who charged me for a Pro Membership I never agreed to in the first place. This store has been nothing but disrespectful and unprofessional throughout this entire ordeal. This whole experience has been incredibly frustrating. I later went to CPR across the street, where they checked my PS5 and said it was in perfect condition and only needed a quick dusting, which they did for free. They also shared that they've heard many similar complaints about GameStop and to never return to them, highly recommend avoiding it/only purchasing consoles or games on PS5 site. read more

The manager working here was discriminating towards us and very rude to use. We brought in some new items not knowing they don't buy new stuff. He threw are items on the counter and said "I can't take any of this". Very unprofessional and disrespectful. You can't just assume things are stolen and threat people that way. read more

Very unprofessional. They sell warranties on things, but don't tell you the ins and outs of things. Then you bring it back and they say that they can't cover it. Honestly crap. 100% do not recommend. read more

Sucks they close at 8 but it says online they close at 9 :( i'll have to hope walmart has what i need idk

No customer service. Walked in, and I was ignored while other customers who came in after me were given attention without asking for it. I stayed for about 20 minutes before leaving, and was never acknowledged by any staff. But I got the same treatment at a competitor's store. I guess you have to fit the demographic, or be a regular customer to get any attention in that world. read more

The dude that works at this place is a joke.... I bought insurance for 5 bucks a year and my puppy bit through my wire and says that it only covers wear and tear... tf does that even mean?? read more

I absolutely love this place. I walk in and they know me by name. They even have all my info ready up and I don't even need to tell them anything. I love it !!!!!!! Derrick is the best read more

Never going to do business with GameStop again! So here's the story: I went to the GameStop on Holland Ave in North Spokane and brought in 2 smartphones to sell. Decided to use the money to buy the Farpoint/PlayStation VR Aim controller bundle. After less than a week I noticed that the Aim controller was having connectivity issues, so I decided to return it. Went in to the store to do just that, and the guy there (he's bald and medium height and I think his name is Dave from what I've read on other reviews) starts giving me all kinds of crap. I told him what it was doing and he basically called me a liar, saying "we've sold lots of these and never once had one come back with issues." I told him to hook it up and see for himself. He starts to look at the receipt and immediately asks "are you an Elite Pro Member?" and I said "no, but why would that make any difference?" and he says "we can't do anything for you except give you store credit" and I'm like "uhh NO, your receipt specifically says I'm entitled to a refund or exchange within 30 days for defective products and doesn't say anything about being an 'Elite Pro Member' changing the outcome of that" and he tells me that since the item was bought as part of a trade, he can only give me store credit. I said "the trade credit and cash back amount for the phones were exactly the same for members and non-members" and he says "it doesn't matter" so I said "if the person who rang out the transaction would've given me cash for the phones and then rang up the game/controller bundle on a separate transaction, I would be entitled to a cash refund? He says "yep". I said "so how was I supposed to know this if your store reps didn't tell me?! Do you think I would've limited my options like that on purpose? You're really going to screw me on a technicality?!" He says "you should've asked". At that point it was all I could do to not throat punch him right where he stood, but I didn't feel like going to jail. I told him GameStop will NEVER see one red cent of my business EVER again. He says "oh well". I am going to make it my personal mission to tell every gamer and non-gamer I know to never do business with GameStop again. Every chance I get I will do everything possible to convince people to not waste their time or money in one of their stores ever again. I'll do it on Yelp, I'll do it on Google Maps, I'll do it in person, hell, I'll rent a frickin plane and fly a banner across the sky if the opportunity presents itself. Screw you, GameStop. I hope the $79.99 was worth it to the reputation of your struggling business. Sure, it was one location, but right now the brick and mortar economy is in serious trouble and the actions of one employee at one location can affect the entire business. I don't ever have to deal with this kind of BS from Amazon, I only chose to go to GameStop to get the item sooner. From here on out, I'm going to buy online and wait the 2 days for free shipping. read more

Dave, Ashley and Robert are all great and have been so helpful with my gaming choices the past few years. I have never had a bad experience and they have always made sure that I was well taken care of. I read the other reviews and it sounds like very isolated incidents and poor knowledge on the customer side. I choose to come to this location even though I'm closer to the north town mall location JUST because the customer service here is outstanding. read more