I literally pulled tons of FAKE POKEMON CARDS all out for them about 3 months ago, handed them over…read moreat at the register and explained in great detail that they were fake. The guy there, who was the manager, was a bad actor and said he was shocked and doubted they were fake because he watched the owner pull all those. I suggested they ask other card shop owners as well about them and he promised me they'd look into it. I just found out that they shuffled them all back in there and are trying to pass them as genuine... And to top it all off, their prices tend to be insanely high. I'm officially boycotting them now. I already don't even stop at their table at card shows due to their prices, but knowingly selling fake cards is NOT OKAY!!

The store itself is decent, but it's frustrating that they've never answered the phone since…read moreopening. I'm not sure why a phone number is listed if calls aren't going to be picked up. It comes across as a bit inconsiderate and makes it difficult to get basic information.

I had been going to this store for almost four years - specifically for magic the gathering cards…read moreand "bricks" well i saw that the magic bricks went from 6.99 to 8.99 recently and bought one thinking if two dollars more.. maybe better than before. NO. It was about 100 cards with like 8 duplicates of seven different cards. I went back to return it as it seems like it was put together to just screw someone out of nine dollars. I spent a lot of money there on a weekly basis and was told no there are no returns for collectibles. Unbelievable that for a patron of their business that they would not honor store credit - as I did give the cards back. DO NOT BUY THE MAGIC BRICKS. Nice going for the manager of the store - I won't be giving them anymore of my business

If I am ever in CDA again (hopefully) I will surely visit EntertainMART. There is a grand selection…read moreof books, movies, comics, and more. My brother and I dug around for an hour or so and I came away with some good finds. Not everything is as cheap as I'd like but if you spend enough time you can find some deals. I miss the time when bigger entertainment stores like this were more common. The staff seemed kind and the clientele were cool too.

Do yourself a favor and go the extra mile to the north side location. Female staff here are rude…read moreand entitled. They will scalp you on AAA (triple a titles) such as Mario final fantasy to name a few

I've been a loyal customer at game world for about a year. I've had alright experiences there but…read moremy last two visits there were awful. I was trading in about 10 games for in store credit and it took the man working there a half an hour just to do so. The scanner wasn't working so the worker had to type in the codes on the fine print of each of the games. He was suppose to put me on the waiting list for a game I wanted that they were out of stock of. however he forgot to. The next and most likely last time I'm ever coming there a different young male employee who acted very unprofessional and said bizarre things that didn't make any sense. When I simply stated that the last time I was there they forgot to put me on a waiting list the male employee acted like a smart ass and said "Oh to bad to was a hate crime." And he giggled several times under his breath. He made me VERY uncomfortable. I don't know what he was inferring by "hate crime." I was the only female in the store. I felt his comments towards me were sexist. He acted like he didn't want to help me he sighed and said "well I have to do my job." This worker has one of his friends doing 50% of his job and posing as an employee. I have two witnesses that witnessed this happen. I'm ready to contact the BBB. This was all very unprofessional.

WORST experience ever! Terrible online service, customer service was immature, rude, disrespectful…read moreand downright snotty! Will never recommend them to anyone!!!​​ Not valid for the one star I was forced to give them!! They are deceitful in every way!

I'm looking for Kenny Brasel ,he supposed to own a gamestop on Spokane Washington. He would be…read moreabout 34yrs old. Does anyone know him? He is my nephew any help is appreciated thank you

By far the worst experience I've ever had with GameStop. On…read more01/02/25, I called this GameStop about my one-year-old PS5. I mentioned that I'd started hearing the fan for 1-2 minutes when turning it on. The girl who answered said that was "abnormal" and advised me to bring it in for a trade under warranty. Trusting her, I brought it in, unaware they'd mark my PS5 as "defective" without testing it or letting me know the replacement would be a used console. When I got home, I found the replacement PS5 wasn't factory reset, was clearly used, and the fan ran constantly during gameplay. I called back, and they apologized, claiming it was a "mistake" and that "this never happens." I returned the following day (01/03/25) and spoke with an employee named Jose, who was incredibly rude and unprofessional. Over the phone, he laughed at me, and when I called him out on it, he said it was "just his personality" and I "should've known better" because the fan noise was normal and likely just needed dusting. He told me to "Google it next time." When I asked for my original PS5 back, he said I couldn't have it because it was already marked as "defective." When I went to the store, Jose laughed in my face multiple times and repeated the same dismissive comments. I asked to speak to the manager, and he claimed he was the manager. When I asked for his boss, he rolled his eyes, went to the back to call the director, and eventually came out holding my PS5 with a sticky note saying, "Don't ship." He scanned it in front of me and said he still couldn't return it to me because it was marked "defective". I started crying at this point, but Jose ignored me, doing other tasks. To make matters worse, his girlfriend came into the store, brought him food, and wandered around watching me while I was stuck there for an hour. Jose finally offered me another used PS5 or suggested I buy a new one. I asked for GameStop corporate's number, and he flipped through a binder, said he "couldn't find it," and told me to "Google it," adding that "they never respond anyway." Exhausted, I accepted another used PS5, which was stained, scratched, and dirty. I had to ask him to clean it, and he begrudgingly did so while laughing at me again. He also couldn't tell me how old the replacement console was. On top of this, I had been charged $80 for a warranty the day before, and they refused to refund it since the trade-in had already gone through. The whole experience left me feeling humiliated and frustrated. On 01/04/25, I spoke with another employee, Chris, who confirmed that the fan noise on my original PS5 was normal and likely just needed a quick dusting. He apologized for the situation and said I should speak to Beth, the store boss, on Monday (01/06/25). He also mentioned that all employees are "managers" when working alone and that marking items as defective is "how the store makes money." He even called Jose "laughing pants," which made me feel mocked all over again. On 01/06/25, I returned to the store and spoke with Beth. She apologized but defended Jose, saying he "always gets good reviews" and that she was surprised by how he treated me. I explained that just because he's nice to other customers doesn't excuse his unprofessional behavior toward me. Laughing at someone over the phone and in their face multiple times, telling them to Google things, and saying they "should've known better" is not acceptable. Beth apologized again and finally gave me my original PS5 back, but she only refunded $46.04 of the $80 warranty charge. I was so exhausted I didn't fight for the full amount, though I regret not doing so. I also asked if I could put in a formal complaint about him but all she said was she would "speak with him". When I got home, I discovered an email showing I'd been signed up for a GameStop Pro membership without my consent. When I called the store, a different employee dismissed it as a mistake and said I wouldn't be charged. However, the next few days (01/09/25), I saw in my bank account that I was only refunded $26.46, and I had been charged for the membership. GameStop Customer Service said they couldn't help because the store was responsible for these issues since it happened there and not online through them. Now, I have to wait until 12 PM today (when the store opens) to speak with them again. I expect my full $80 warranty refund, especially since Beth, the boss, was the one who charged me for a Pro Membership I never agreed to in the first place. This store has been nothing but disrespectful and unprofessional throughout this entire ordeal. This whole experience has been incredibly frustrating. I later went to CPR across the street, where they checked my PS5 and said it was in perfect condition and only needed a quick dusting, which they did for free. They also shared that they've heard many similar complaints about GameStop and to never return to them, highly recommend avoiding it/only purchasing consoles or games on PS5 site.

The manager working here was discriminating towards us and very rude to use. We brought in some new…read moreitems not knowing they don't buy new stuff. He threw are items on the counter and said "I can't take any of this". Very unprofessional and disrespectful. You can't just assume things are stolen and threat people that way.

This is the absolute worst gamestop I have ever been to. I ordered a game, they said it would be…read morethere in about 3-4 days and here we are a week later and still no game. To top it off they refuse to give me a refund because they don't have the physical product. All they said was I could contact customer support to find out why it's taking so long. I will NEVER shop at a gamestop again after this

Is zero an option? The guy working was a jerk! I'll pay premium prices somewhere else.read more