I dropped some cards off for grading today and the associates working (Tomas and I didn't get the other gentlemens name) were very helpful! Made me feel at home and certainly made me want to do more business here. Thanks guys! read more

The employees are nice but please stop overcharging for Pokémon cards and binders. It's getting ridiculous and greedy.

This place is hit and miss, good stuff a lot of variety but there's a cashier named James here that is moody and hostile. I am friends with many other GameStop workers, as a collector I see the same people Ton. Thi is how I know this dispute is probably not caused by me. He's the Asian dude who presumably doesn't wear nametags to get away with acting like a douche. I tried to spark up a friendly convo with him several times and asked for his name to address him as an individual, simply as a measure of respect, long working as a cashier myself. He refused to respond and gave an exasperated look many times like I am bothering him. I'm a big time collector but can't in good conscience support this particular store, as I have self respect. James was way out of line. Shocking that this store would hire such a full blown arrogant uncaring jerk and place him in a customer interaction position. Everyone else was cool, and James clearly misinterpreted my enthusiasm for mockery or something, he looked dismayed just asking the dudes name. If you see a worker get diamayed by asking their name you're dealing with a crappy worker, he was rushing through my mother and my order, not getting my number or being forthright with information trying to squeeze our wallets. He's clearly dishonest individual who's scared of being exposed, and hopefullly after the better business beaureu investigation I am not pressing for , amongst other measures this will stop. It's just not right to be this way at your job- and a costly mistake indeed as I splurge on videogames routinely as I love them. They need to either can James or put him in a position where he does t have to deal with the public, but mostly vice versa. Awful. read more

Gamestop overall isn't bad. The staff are friendly and helpful. That the good part. Now the bad part. The PSA submission that offer from GameStop. Myself to you, don't do it!! If you must, only send out the cards that you don't care if it get lost or low value. This is my experience with Gamestop PSA submission. I submitted 15 total time in the 1 years period, out of those 15 submission I already deal with 3 lost submitted order. Jan 18 2025 ( 3 lost submit ) Jan 18 2025 ( 1 lost submit ) and March 2025 ( 2 lost submit ). That total of 6 lost cards that was submit to PSA!! This lost submission was magically disappeared from Fedex to PSA. The Gamestop customer care doesn't give the two shit about your missing cards. They will reimburse you with the lowest value of your cards or give you credit to use toward Gamestop. What a joke of a company. I let it go for 2 missing order without complaining. After, this third missing order and I also have one more submitted order on April 2025. Hope that doesn't do the Houdini on me. ENOUGH IS ENOUGH GET YOUR DAMN ACT TOGETHER!! Or just don't offer PSA submission. You should just go back begin GAME and STOP trying to be LCS. RIP 6 missing cards read more

Great friendly helpful staff! Awesome manager! I returned/replaced an online order at this store. They were so helpful! Can't say enough positive things! If you want to do any gaming related stuff-this is the place! The only GameStop in SoCo! Thanks to Lacey & the staff! read more

Very aggressive with the extra services.just wanted to get 1 item and had to endure a litany of offerings.when I refused the sales person continued to press.i know they get rode hard about this from management.so this is more a complaint about there business model than the sales person. read more

The staff was so kind and very helpful! The employees were amazing and the store had the selection of things I was looking for; even when they didn't they recommended other locations that may be able to help me! I really appreciate how great everyone was, I will definitely be stopping by more often. read more

All info claims they're open and do so at 11am but it's 11:50 am and are not open. We went out of our way to come here for nothing. If your hours change, you should post it somewhere....anywhere. read more

The guy the talks a lot idk his name but he thinks he knows everything and put hella credit on my card . I asked him nicely 5 times that I was going to use two cards for a few items and he kept saying it will separate them over and over again and after inserting the first card he said okay have a nice day. When clearly that was not two separate cards , he charged everything to my credit and now I'm in debt. As long as this loud mouth is working I recommend not to go at all or he will mess up your transactions. read more

Jeremy was Awesome !! I picked up the New Tomb Raider..and a pair of TB Headset..X07 Pro.. Thanks Again!! read more

The customer service and accountability of this store is greatly lacking. Horrible experience. Atrocious staff experience. The store manager double charged me for a purchase and even after I showed him that the transaction went through he said I would need to pay again because he believed it error-ed out. He then called me back and promised that I would not be doubled charged. Low and behold I got double charged. After calling the store back and speaking with Shannon, who was also little help, told me there is nothing we can do about this in the store and you will need to call customer service. After asking for the number she said she would need to place me on hold in order to find the number, she then left me on hold for 6 minutes. I hung up and then called back just to have her promptly answer the phone and tell me that she was busy with other customers in the store and that is why she left me on hold. After finally getting the Customer service number, I once again had to wait on hold for 22 minutes and then wait for 20 mins just for the customer service department to locate the transaction even after giving them the store code 00746 Transaction # 55 and Hour and Minute of purchase. She then informed me that it would take 10 days for the refund to go through. So because of the store managers mistake I know have to wait for a refund to be issued on a transaction that was confirmed by the CSR to be a duplicate. I asked to speak with her Manager Gema (Employee # C103193) out of the Mexico call center, based on this experience so far its no surprise that GameStop outsources its customer service teams. Gema barely apologized, it was one of those "Sorry that you have had a bad experience" and that was it, it basically sounded like she was reading off of a script. She told me there was nothing that she could do and they do not provide anything except and apology when the make a mistake. Not a company looking to maintain customers on my opinion. I have three young boys who enjoy playing video games and GameStop has lost a customer for an entire generation of a family that has three young boys. THIS WHOLE PROCESS TOOK AN HOUR AND A HALF JUST TO GET AN APOLOGY FOR A DOUBLE CHARGE ON A CARD FROM A STORE MANAGER WHO WAS AWARE THE FIRST TRANSACTION PROCESSED BUT WOULD NOT LET ME LEAVE WITH MY PURCHASE UNTIL HIS SYSTEM REBOOTED AND THEN TOLD ME THAT HE WOULD HAVE TO CHARGE ME AGAIN. HORRIBLE EXPERIENCE read more

I always have a great experience at this GameStop. Nick was super helpful and has always helped me with great suggestions on which games to get. Thanks man. read more

Absolutely horrible customer service. Don't try to return a broken console that you have had for ten days! Even though their return period is thirty days! They're snooty, rude, and useless. read more

Great staff at least in my experience! The staff has always treated me well and given me great advice on the newest games. They also inform me on coupons i have which i have not seen any other gamestop do and i really appreciate that. read more

I go in here all the time and generally enjoy my experience.... But when you close your doors 6 mins early on me in my face with games in my hand.... You lose me as a customer. Says your open til 6 and I still have 2 minutes left after I wrote this review read more

This store is a closet, it is the smallest GameStop I've ever been inside in my life. If more than two people are in line ya'll turn into a herd of cattle stomping your hooves on the filthy floor there. The workers are slow and if they feel like it will chat with a customer for 20 minutes and BS with them and make you wait for their personal laughing fit and chat. The store legit smells like a moldy sweaty high school locker room. I am unsure of where the odor is coming from, someone else in the comment section said the store smells and I second that. But, again, my biggest problem is how small this damn store is. I think it is about 5-6 feet wide by 7 or 8 feet long. It is the smallest store at Coddingtown. Probably because it doesn't matter. I mean this store does not register as a place that matters. The restaurant a store away is 10,000 times larger than the store. Everyone go to this store and take pictures and send them to corporate and the mall management. And report the floor filth, store filth and smell to the health department. read more

i was a customer here since this place was FUNCOLAND, i used to buy gameboys and nes here, I stopped coming here because the old manager michael seems to dislike me for some reason but i came back again after shelly took over as a manager, funny though since they're husband and wife... she's sick right now but everyone here treat me right, always let me know when there is any kind of deal that i'm not aware of, also jeremy is probably the nicest kid i've ever met in gamestop history! good job guys. this place really turned around good read more

i went in to return a ps4 that i bought and had less than 24 hours. i brought it to the game stop at the coddington mall. i was told that they don't rake returns on this item at all. both persons working at the store were rude and totally not willing to do anything to take it back. this store sucks! it's crowded and very dirty with rude people there that lie. i was told by the man when i bought it that if i don't like it, i could return it in 7 days. talk about a huge lie!!!! i'll never go to game stop again and will tell my friends to stay away from there. this play is a rip off!! the store manager was very snide and treated me like i did not know anything about the ps4. if you are going to buy a game, buy it from costco, at least they will take it back. read more