Store was not opened at 4:15pm on a Thursday afternoon. Online it said it was open There was a worker inside and was on headphones counting money There are no hours posted on the doors and the worker didn't even bother to come talk with a potential consumer and customer. Poor staff and looks like it's ready to shut down already read more

Seriously what's going on with this store?? It's at least 70% merchandise now with very little floor space devoted to video games. In fact only the left wall and a tiny section in front of the front counter are actual video games. Everything else is merchandise! I don't know if they're getting ready to close or what but don't expect to find what you're looking for PS5, Xbox and PS4 are tiny. Hillsdale and Colma are far superior. read more

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San Bruno Game Stop is another San Bruno Establishment that needs to be avoided. On several occasions which they blamed on old equipment, that their terminal gives an error, yet fully charges account for sale, and corporate won't do a thing unless there is a recieot. I actually wear a body cam when retail shopping to catch garbage like this. Each time it's happened, had to rely on my recordings with my bank to show both error, and that we left with no goods, when corporate clearly says we did. If we actually got what was on sale, then it would be worth the trip. I highly recommend using your phone if you got to shop there and record your purchase, so you can save yourself a lot of heartache when that error happens and you end up with 400+ getting charged. I'm talking posted, not pending.​ read more

Google says they open at 10am never opened / Yelp says they open at 11am and also never opened. It's like people don't want to work and are being extremely lazy to be on time and open up the store. Had me waist my time and wait over 1 hour just to find out their not opening on time. read more

Going to miss when this location closes fairly soon, since Tanforan will be remodeled into the bio-tech campus. It is the closest gamestop to home [since the bayhill one many years back closed sadly] Nowel the gamestop team leader employee was excellent. He went to make sure the customers felt welcome, and gave them advice on games, and to myself as well. He even gave me a free pokemon for whoever i knew played pokemon violet/scarlet; may be because i bought a $60 game [smash ultimate as a gift] so i got the free pokemon for another game, for free! read more

Very unprofessional. Don't want to help out customers, will be going to other gamestops that will take the time to help. Not make excuses.

GameStop located in the Shops of Tanforan is a go to location for all your video game needs. This location is usually busier than other locations being that it is located in the mall. So if crowds aren't your thing, I would suggest finding another location. However if you do decide to visit this location you can rest assure that most of the staff is knowledgeable in answering any questions you may have related to video game release dates or what games are currently the hot pick for any age demographic. One thing I do wish they could improve on is forming a check out line. It seems people are always never sure where the line starts. You kind of got to just stand next to the registers and hope your standing in the right spot. I've seen on numerous times people arguing on who got to the right spot of the line first. You may also find better deals on their website if you do want to avoid the store. read more

GameStop - In the shops of Tanforan. - Videos & Video Game Rental Near Me - San Bruno, California

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Thank you Eric very much for being kool, calm & collective. Great customer service, very friendly, chatted it but about Funko Pops. Love my UNC Michael Jordan! (Thursday, February 20, 2020) read more

GameStop - Videos & Video Game Rental Near Me - San Bruno, California

Arick hovered the entire time I was in the store today thinking I was a thief and got uncomfortably close. I was looking around games for more than 20 minutes and he never left my side and kept telling his coworker that he was keeping an eye on my friend and I. I just paid what I already grabbed and left because I just couldn't deal with Arick following around the entire store anymore. Truly unprofessional behavior that made the visit an unpleasant one. read more

Customer service here doesn't really exist! AJ so rude and don't give a dang what's going on! They look down at their client they lie to you to over sell you on insurance or whatever! They don't give you your space or time to look around! They don't belong! They had some collectibles! However, the customer experience and professionalism of employees are all down the drain! GameStop the worst scandal of the old ages! read more

Its a GameStop in the mall. Small store, always seems a bit unorganized, but the staff is always helpful and friendly. Good selection.

This is our new GameStop now that the one on Cherry closed. Though I miss Reggie at the old one, the staff here are just as nice and friendly. We picked up a gift card for my son's friend, and they asked if he was interested in pre-ordering anything. Not uncommon for them to ask, but what I liked was how they had a conversation with my son on what kinds of games he likes and made some pretty good recommendations on what was coming out. They are pretty good about explaining games to both kids and adults like me who are worried the game might be too mature, i.e. violent. Of course who am I kidding - I probably would get a rush from COD if I could handle the multiple button controllers, which I can't so there you go. Their inventory is pretty good, and if they don't have it, they will find it for you. read more

Must be tough working in a mall right next to the food court. Lots of people are constantly walking in just to look around while they are waiting on food, which would be cool if they didn't leave cups and things in the store. The workers are pretty quick on cleaning up. The store itself is well kept and has a great stock of games and accessories. The workers are knowledgeable and kind. As for upselling, every gamestop has to meet a company quota. If they don't tell every customer about current offers and deals, they could lose their jobs. So, try to cut them some slack. The store has three demo systems to try out and generally has a lot of systems in stock. This store tends to have good limited edition games and consoles as well. read more

GameStop - Videos & Video Game Rental Near Me - San Bruno, California

Came here to trade some games for cash. Decided to trade in towards Modern Warfare 3 as they were advertising a 30% trade in bonus. Steven was the employee helping me, after he calculated my trade in value, I inquired about the 30% bonus. He said "Oh, that promotion is not in effect anymore". There was a stack of flyers advertising the promotion right on the counter, and I looked right at it. He pushed them aside and said "Oh those shouldnt be out anymore". Right on my receipt it even said "30% trade in bonus towards Modern Warfare 3 through 11/20/11". I called other Game Stop locations the next day and they said the promotion was still valid. Don't go here unless you like being ripped off. I put the cash towards the MW3 preorder anyways. The next day I came back to cancel my preorder because I didn't want to give this location my business. He said you can't have cash back as you used trade in credit for the preorder. What utter bullshit. So, simply because I skipped the step of taking the cash and then using the cash for my preorder I can't have cash back!?!?!? Screw this location. read more

I only give them 1 star because I have to in order to make a review. My fiancé and I called around 6pm on a Sunday to make sure they have some ps4s available- we wanted to do their promotion of trading in a system. They guy on the phone Jeremy told me to come in. We live in San Jose, so we decided to go since they told us to try and be there before closing. We arrived there around 630pm. Since there was a line we waited. We finally get to the counter and told him we called and wanted to trade in our system. The employee states "its always the last ones that come in before we close". We asked if it was a problem since he gave us a smart remark, and he just reiterates what he said. First of off JEREMY, you aren't doing us a favor. We are the ones trying to give you business. We walked out because no customer deserves to feel belittled or make us feel like it was our fault that we came in. As I looked he began laughing and exchanging words to his assistant manager... Mind you, this shit talking was being done if front of customers! I'm not one to start drama or even complain, but when employees treat your customers like crap...I'll say something! Their employees don't know what customer service is. They are unprofessional and I will NEVER go to this store. Luckily we know someone that works for corporate so I'm sure they'll be happy to hear from store #4605. read more

Purchased 3 NEW games online for in store pickup. Received order was ready for pickup within a couple hours. Picked up games a couple days later and clerk handed me games in bag. I didn't think twice to check games as I've never had a problem before. Arrived home and opened bag to notice 2 of the three games did not have original plastic that seals the game. There were stickers on the outside of the case that said "new" and games had been resealed by a clear plastic sticker. Upon reviewing the stickers on the covers one had a new sticker placed over a used sticker on the case. I was livid. How can a company sell games as "NEW" once the original plastic seal has been broken. One of the two "not so new" games had a fingerprint on the disc itself. NOT COOL. How can a corporation allow for this business practice to happen. I tried chatting with customer service online. That's another story. First agent at first was helpful but once I brought up my problem he told me to hold and he would look into my transaction. Five minutes later his next text was to close the chat session because I was not active. I was waiting for his next response and he closed the session. Immediately opened another chat and described my situation and demanded answers. Agent seemed nice and told me to hold on while he looked at my account. I was told "not to worry, I'll work on your request". 10 minutes later and nothing. I started typing in HELLO over and over again until he responded. This is when a third agent joined the chat and I started all over with my issue. Third agent looked into my order number and told me that one of the games I purchased was sent in system as used. I was told "At the price you paid for the game, you had to have purchased a used copy." I said I would gladly attach my order receipt that shows all games were New on order. Also told him to check the ad and see what that game I purchased was going for on the Pre-Black Friday sale and that the prices matched up to a new copy". 10 minutes later I get a message that he is looking at the difference in prices so he can credit me with a price difference. I stated that I didn't want a price adjustment, I wanted a prepaid shipping label to return the games and get a full refund. I said "Ill buy from an honest company going forward. 10 more minutes pass with no communication. At this point I was fed up. I said forget it all. I will drive back 30 minutes to the Gamestop I purchased from and demand a refund. At this point, he said hold for a second, then informed me he asked a manager and got authorization to refund me for my entire order!!!!! When I asked what to do with the games he said just keep them. Well unfortunately that doesn't help with me giving these games as gifts, I still have to go out and purchase 2 NEW games to give as gifts as I'm not wrapping up a used game to give as a present. Bottom line is I have two words for Gamestop, "BUSINESS ETHICS". Probably will never set foot in a Gamestop again unless there is an exclusive I want. Awful, just awful . read more

This gamestop makes the closing of the cherry avenue location that much more sadder. Whereas that gamestop had great clerks who cared about their customers, this gamestop has guys who could care less about who comes in as long as they're shelling out cash. Tanforans gamestop has one of the rudest clerks I've ever encountered. This guy actually gave attitude to a customer because he didnt want to pay for an open "new game" which didnt even have the original cover. After telling the clerks he didnt want to pay for an open "new game" the clerk scoffed and actually tried to make the customer feel cheap. Everything that people hate about GameStop is present in this store and although not all of the GameStops are like this, stay away from this location. read more

Place is bad when it comes to being busy. I called in to see if they had a product in store. After calling 5 times, waiting at least 5 minutes interval. Their mailbox is full. Does this mean that they don't listen to their voicemails? I don't understand lol. Anyways I decided to come in. Sure enough they're busy, but at least they can pick up the phone and ask if the caller to hold or such. It really isn't that hard. I do that at my own work. I get that they are busy.. but you as a business, you just can't ignore calls! read more

Wow people blaming Employees for "lying" to them, your full of it. Read game stops fine print if you ever think the employee is ousting you, they just can't say they are not allowed because you did blah blah blah. Anyways, these employees are usually fed up because they have to deal with every child who runs in from the food court. That is why the don't feel like being social, that is why they "feel like a money grabber", because they want to get through their day and go home. And that Steve guy has been working there for like 5 years, so I'm sure he wasn't trying to screw you, but you live whatever scenario you want over and over in your head. One less star for the location in the mall, would be better if they were where journeys or gnc is... Give them a break, oh and parents, stop buying your 12 year olds mature content games like call of duty, their supposed to be over 18... killed call of duty read more

I really did not like this one, it felt like a money grabber instead of a place of business, constant up sale, give me more money, do you want to give me more money, we could use some more money from you, I spent over $200 that's plenty, but they treated me as if I gave them $5.00. The stupid part of this place is I would have spent even more if they had told me an action figure was sold separate from a toy I bought, but they could not stop with the magazine that I was not going to buy. All I wanted to say was "Shut the fuck up and let me go" but I said have a nice day you freaks. I guess I'm old school, I think people should be nice to you when your spending your money there. The people in this place are are rude, and can't give one shit about you are anything you want, or need. Next time best buy for my sons game needs. read more

Knowledgeable, not pretentious, friendly and helpful to a fault. This GameStop has the greatest customer service. Mark, Kevin, Nicole and Nunes (?) were all so helpful in the three times I went to GameStop. Kevin and Nunes were very knowledgeable, friendly and helpful. They helped us find what we needed and were very kind in answering all of our questions, no matter how ill informed our questions were, they didn't make us feel ignorant for asking them. Mark went above and beyond and helped us when we needed to return many games that would not work on our Xbox One (Xbox 360 games not yet available on Xbox One) and even gave us the 2 for 1 deal on games we had purchased prior before the actual promo. Mark answered all of our questions, helped us with everything we needed all while there was a huge line behind us. It meant a lot that he gave us his time and did not make us feel rushed or like a nuisance when we clearly were taking up a great deal of time. When we returned a third time to return a perfectly functioning game (someone ended up buying us the game as a gift), Nicole was very friendly and helped us despite the confusion of the buy 2 get 1 free returns. Mark also stopped by during that transaction, recognized us and talked to us about the game and helped Nicole with the transaction. Nicole was even so kind as to help us find a new case for our replacement used game, because she didn't like the condition of the original one we were purchasing. The GameStop team is truly a professional and friendly group of workers. I have never received such care at any video game store, much less any retail store. Truly exceptional. I would highly recommend this GameStop to anyone. read more

my go to place for games most of the time if they have exclusive items particularly at their location than any other retail store. brought the enjoyment back to gaming at considerate prices and reasonable deals. sometimes, it takes patience to get the games you want at a good deal. it's located near by and to the side of the food court so expect it to be loud in the weekends or busy hours. they have a staff of people who are acknowledgeable and if you are a parent/grandparent or anyone who isn't familiar with the gaming atmosphere, they help you out. knocking down questions to fit what you or the person you're buying for want -- because why settle for a simple gift card when you can be personal with your presents during holidays or birthdays! the only thing i wouldn't recommend sometimes ( depends on how old and the popularity of the games is ) is trading. trading is a hit or miss with any gamestop actually, they accept a good selection of retro/old games! but if you're someone who has mainly sport games, they end up losing their value since they release one every single year. donate them, hand it down to friends and family who have the same system if needed. their selection of games and systems are packed, it's rare for them to be out of stock of something unless it's popular/high demand or a product that isn't preordered ahead of time for yourself. which, preordering i recommend because money can be given back when you decide to cancel but hey, preordering benefits a spot to receive the product day of release. also if you're someone who games frequently, drop by occasionally. they usually have good deals where games drop in price or preowned bundles where you save so much more with or without a membership. been thankful to meet a group of workers here and feel comfortable in talking about games, didn't feel so pressure to buy anything more than what i needed ( despite them tempting me, darn them sometimes! lol. ) also the go-to people you wanna go to is cristian and tony. they've been the people who've helped me out on any purchase or preorder i've done and let me know on anything i would possibly be interested in. they develop a great connection with regular customers. read more

I am tired of game stop stealing my five dollars when I sign up for a pre-order. This is the second time it's happened, I will not be returning. Target is right next-door, I'll purchase my gaming equipment from them from now on. read more

Went to the store at 7pm to pick up Max Payne 3 SE today after receiving my confirmation email that it was ready for pick up. The clerk told me they sold it already. Probably to one of their friends. Why do they even have a pick up at store option? read more

STOP! There are many good charitable organizations to donate your games to - you can give your old games to kids in the hospital to enjoy while they are cooped up there! Don't go here to trade in old games - it's a total racket... They give you 2 bucks then sell the game for 20. Do the right thing. read more

My first ever gamestop experience was a food court mall shop, lol. This one reminds me of that in some ways. Nice gamestop, if in a loud location. Relatively quick service, mall wasn't slammed with all the last minute Christmas shoppers, since it had only been open an hour. They looked up my inquiry and did their best to help. My Little Pony Blind Pack was a hit. I want to pick up a piggy if they have them in stock, next time I'm in. A game to, if it works out. I'm probably going to want to watch which are their busy hours and avoid, if possible. The google map does something really weird, but this is located closer to the bart station at Tanforan. read more

A small location. Very friendly service I get here. I would give it five stars but I can't. Not to be rude but I have not gotten anything from this location. I only observe what they got there. read more

Went to Gamestop earlier to get a game and with about 8 employees behind the counter only 1 was helping customers while another was too busy stressing about going home and yet still helping customers with a fake smile while another was just greeting customers from behind all the other employees behind the counter so you didn't even know who was greeting you. This place has gone down hill even farther than the last time I went here. Very unorganized for a store that has that many employees. The DM needs to set this location straight or just close it down. read more

This is one of the best gamestops I visited so far, they seem to have mostly everything in stock from monsterhunter to dragonquest. Definitely a permanent stay in Tanforan. Haven for nearby gamers, so to speak. read more

I was only going to return the used game today didn't plan to reserve a game or anything.but the associate named Mark talked to me what games are coming out and the extra stuff you get when you just reserve it.he knew what he is talking about!! He is very friendly professional. So in the end I reserved a game that I dont even know how to play but the way he explained to me about the game made me hyped up and reserve it!!!!!! Good job Mark!!! read more

Staff is pretty friendly and helpful. Clean spot with good selection of games.

I have been coming to this location for years and one thing that has been consistent is they have very friendly and extremely helpful staff. Great game selection and of course if they don't have it they will call other stores for you to find it and have it reserved. read more

So this review is for my avid gamer son who told me that this Gamestop gets the best stars in the area! I do think there is more selection of games than the Serramonte location. He did say, "I like this Gamestop the best because the employees actually have a real conversation with you!" read more

II could easily buy my games online, but I prefer to buy from these guys since I've been coming here since I was a kid (I forgot what they were called back then lol). Customer service is top notch and they always have what I need. I stopped by today and pre-ordered my copy of NBA 2k13 and it came with a whole bunch of DLC that I wouldn't of got if I purchased on release day..so that was pretty cool. read more

Over all i think this is a great game stop. I have never had any issues getting the game I or someone I know has wanted. I feel like they always have a big selection and always seem to have systems in stock. I have had some really great customer service experiences, but I have also had a few but. But over all the good has far surpassed the bad ones. I still wish the Bay Hill store was open since it was closer to home, never has busy as the mall and parking seemed much simpler. read more

Great game selection & great customer service. I wish this store was bigger though. It seems like they put up with a lot of difficult customers! I got to give them credit. read more

I was not pestered during my time in the store. The staff members were helpful in helping me find what I wanted, which was a used soulsilver cartridge. Unfortunately, the game was broke and didn't work when I tried it at home so I had to bring it back to the store for an exchange. Once again, the whole exchange process was very smooth and I was able to double check the game before I left as well. read more

I have been coming to this GameStop for eight years now and I have never left dissatisfied. The service here is impeccable. The current store manager Mark is always accommodating to my needs and suggests games that are well within my interests. The assistant manager Akili brings a great sense of humor with her every time she is there, she definitely makes it an experience. read more

The only thing keeping me from giving this place a higher score is the customer service. One of the employees is named Steve. He handles his customers with distaste and apathy. I can only speak for Steve, as he was the only one that "served" me. I don't know the general aura of customer service in the store, but if you go there, just make sure you don't get helped by Steve. Steve told me they didn't have any used copies of a game. He told me to go to another GS for it. When I got there they said they were out of it but Tanforan GS has 3 of them. From what I hear, none of his employees like him either. read more

In terms of selection, location and size this is a solid overall store. It is the only GameStop in San Bruno and is in a mall meaning it can get a bit swarmed at times. Its walls can be a bit disorganized and the floors could use some elbow grease. But this store biggest strength and weakness are its employees. Some amazing people work here and some not so amazing people do as well. I have had the pleasure of having people such as Tony, Roze or Justin help me out and came away with great games and great deals. There are other people here who know literally NOTHING about gaming to the point that they can't recommend titles and need other customers to interject to prevent them from selling a horrible game to an unsuspecting consumer. It is quite disheartening going into a store that literally has GAME in the name and have three employee know nothing about a game or console. On top of this there are a select few employees who think they are God's gift to the gaming world and feel that their opinion is in fact the law of the land. Gaming is not about berating someone because they like games you don't, it is about enjoying great stories and experiences alone or with friends. A few months ago this store lost a couple veteran employees and has not been the same. Depending on the day you go in and the person who helps you, this GameStop will either be a great experience with helpful people or you will get stuck with someone who doesn't know the difference between Call of Duty and Dark Souls. read more