I just watched a clerk trying to browbeat a customer into signing up for the GS rewards program. The poor guy just wanted to buy his stuff and go but the clerk would not let it go, even as other customers waited in line. Terrible service! read more

I don't frequent GameStop much anymore but, when I did, the couple of times I stopped at this location really turned me off. Things may be different now, IDK. The first example that comes to mind, I stopped in to pick up a copy of Destiny. It had been out a couple years, I think, at that point but I wanted to finally check it out. When I brought it up to the cashier, he made some weird, loud point of asking if I was aware that the game was a couple years old and there may not be players online to play with anymore. Just really odd, aggressive behavior towards a paying customer. Brought the game home and played it without any issues (so I'm not sure what he was going on about). So, note to the store, maybe don't carry an old game if you're going to be yelling at your customers for buying it. The second example, I brought a few old consoles there to trade-in. Glancing at the consoles, the cashier immediately informed me that I wouldn't be able to trade one of them in because it was the same model as one of the other consoles (presumably because it was also black). I informed her that it was actually a different model, after which she relented. (Apparently, you can't trade-in multiples of the same model in one day.) It's been several years since either incident so hopefully this location got its stuff together but it didn't leave a good impression. I'm not sure what type of customers they were used to dealing with but it's not like I came in looking like some hooligan looking to pull a fast one on them. Anyway, your mileage may vary. read more

GameStop has one of my favorite stores going up, especially because of my childhood addiction to video games. While I don't play nearly as much (or visit GameStop's not as frequently) I'll always call ahead to see if they have any in store game events going on. Today I went in to get the latest version exclusive for Pokémon Omega Ruby and Alpha Sapphire. They usually only give one game card to each person (which have a specific in game event code for you to redeem later) but they were nice and gave me two when I asked. Other game stops have refused to give me an extra one, so props to this one for being willing to! I'll definitely be back to this one when they have the next Pokémon event going on. This GameStop has a ton of parking nearby and is at a very nice location in a shopping center. Just nearby the petsmart and Xfinity store. read more

I ordered God of War Ascension's CE once online, and it arrived with heavy cosmetic damage while in the shipping box. So I didn't even bother opening it up and decided to just return it to the nearest GameStop, this one. Upon doing so, the cashier made an under-the-breath comment about how he thinks this was already opened by just looking at it, after I told him I didn't. And let me remind you guys, I didn't open it up at all, heck, the transparent sticker seal was still fresh! If I did open it, that sticker seal would've left a foggy adhesive mark or ripped cardboard under it. Anyways, he then quickly showed it to the manager and she skimmed it and was alike "Yeah this already looked like it was opened." The cashier then slid a scissor between the crack to slice the seal and rummaged through the CE content. He found the steel case and said, in the most disgusting tone "Dude if this wasn't opened up, this steel case would've been cover in shrink wrap." I kept telling them I didn't open it up and it arrived to me like that. The cashier and manager talked amongst themselves for a bit, and it was a bit awkward because I was the ONLY ONE in the store. Sounds and whispers are easy to make out in an empty store. The cashier then went and brought out another GoW: A CE they had in the back. In a move to see if I was lying or not, they opened up their CE and what did ya know, their steel case was not in a shrink wrap, just like mines! There was silence for a bit and then he asked me "Would you like your refund on the card?" I just shocked my head and rolled my eyes and said "I told you guys..." And handed him my card. A return that should've took less than 5 minutes became a half-hour or so of "court". God this was the worst customer experience I've ever had and they haven't had my business since. Just a bunch of condescending lot. read more

Purchased a $100 gift card on 11/4/18 and went to return it on 11/18/18. talked to 3 people, the third person said to call the 1-800-883-8895 to ask if I could return the card. When I called 1-800 they said yes, return to store with receipt and package gift card came in. Went back to the Game Stop that afternoon, two people, second person said they had to call the District Manager and I said go ahead and call. They then said they needed to email, and they needed my information so they could email me back. I did not want to give out my information, due to I don't believe they were telling me the truth about contacting the district manager. If there was a emergency, they would have to reach the district manager. At that point he asked me to leave the store and I was angry so I told people outside the store not to go in they will rip you off. After about 30 minutes police came. The police told me that Game stop wanted me arrested. I received a Trespass Warning. I also think that my disability had something to do with me be abused. I talk loud so people can understand me. Due to my speech impairment from my Brain Injury. Also I have left shakes in my arm and leg. I am writing this review to ask customer service to be patient with people during this Holiday season. read more

Worst Game Stop in town. I was waiting in line. The store was not busy with 5 employees sitting behind the counter with 1 cashier open. 1 employee is helping another customer at the cashier while I was waiting in line. I waited for 25 minutes behind this customer while the 4 other employees stood and did nothing. They did no even open up another cashier. 25 minutes and waiting I was still behind this customer then the manager told me to go back to the end of line and I was like "WTF" so I stood up and left. Very unprofessional and lazy employees. Rather go somewhere else for there busy. This was black Friday and I was planning to get 1 PS4 console bundle and X box 1 bundle for my nephews for Christmas but decided to grab them at walmart. Thanks anyway for your business and future business. read more