I went into this store on 6/20/14 to purchase a Game for my son's Wii U and i had upgraded last visit to the paid rewards membership and when i tried activating it online it locked me out because I entered my son's info not realizing the minimum age is 13. I called (the 800 cust. ser. line) the kid kept talking over me and had told me they can help in the store I said GREAT that's what I'll do. So again on 6/20/14 my son & I went into this particular store because we were already shopping inside the D.Mall. The kid did not even attempt to try and assist right away told me nope he can't help and that was his story he stuck to it. I informed I had earlier been told by Game Stop's cust. serv. line it WAS something an associate in theirs sores may help with. His name is Jaden from what my receipt says. 299196 Extremely displeased with his arrogance and unwillingness to even attempt to assist me or call a manager, another associate, another store, anything, by the way we were the only two people in the store too. We went to Game Stop in Fall River and Zachary 436145 assisted us with purchase of our Wii Fit U game warranty, & Wii U gamepad Mario case as well as NO PROBLEM with unlocking my account either, ONE press of a button on your POS system, KUDOS to ZACHARY and whoever runs FR store! Thy obviously have a great work environment and trainer!!!!!! Jaden on the other hand needs to get out of sales/customer service if he is going to continue to not even TRY to assist his customers. I NO longer will support your D.Mall store until your employees there are trained thoroughly. Thanks! read more