Maddening. Remember, these sales reps do not care about you. They are there to make the sale. Period. I'm taking deep breaths. All the guy had to do was say he didn't know details regarding international coverage, but instead he opted to lie to get the sale & get us out the door. We were set up with the wrong plan that didn't have the coverage we wanted. Upon further investigation afterwards, and multiple conversations with other personnel that went 'round in circles, we discovered T-Mobile didn't offer what we needed at all. They should have told us this from the beginning. Instead we were lied to. We were told we were set! We are not. Only after calls with their customer service (unaffiliated with this store) were we able to get clarification on how badly this place screwed us over. Now we're stuck in a plan we don't want that won't help us internationally. Note: if you're out of the country for more than 90 days for work, T-Mobile will cancel your service & you'll lose your phone number. You also won't be able to get an international SIM card, because T-Mobile owns you. These facts were never mentioned. The rep knew our situation down to the last detail too. This place is a disgrace. read more

DON'T WALK RUN! In December , I was lured in by a promotion for a free Samsung A71. I was assured by the store manger that I was enrolled in this promotion. I was charged for the phone on my very 1st bill. I called customer service and they credited my account. The rep claimed she "re-enrolled me into the promotion. I asked for a text acknowledgement and she claimed she was unable to provide that. When I protested she said "Mr. Donahue, this call is being recorded, if I lie to you I could lose my job" This month I was charged again and I spoke with Emmett who claims I'm not enrolled and that he has to look into it. When I told him I was recording the call he advised me to stop or he would have to terminate the conversation. He claims he has to speak to department that is not available to the customers. read more

After being a Verizon customer for over 10 years I decided to check out T Mobile based on feedback from a friend. I went over to the Dartmouth store for some info and was so floored by their service and plans that I switched that day. I dealt primarily with Chrissy, she was amazing!! Honest, and laid out exactly what I would be paying and helped every step of the way, we went back the next day to get my wife's phone taken care of and she picked up where we left off without skipping a beat. I had the pleasure of speaking to a couple of the others there as well and they were all great! read more

Went hear today to sign up for T-Mobile and get the iPhone 5S walked in a associate came up to me and got everything going got the phone activated and my contacts transferred over from my old MetroPCS phone to the 5S in a few mins and then I was out the door with a new phone and a case best customers service I ever got from a corporate store read more

I just signed up for 5 Lines today. They provide great service definitely the best service I've ever received specially from Chrissy, she was awesome. Just ask for her name and she'll take care of everything. Thumbs Up. read more